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All 13 Alexandria hotels

Country Inn & Suites By Carlson, Alexandria

2.0 of 5 Hotel   |   5304 Highway 29 South, Alexandria, MN 56308
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Country Inn & Suites By Carlson, Alexandria
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Ranked #10 of 13 hotels in Alexandria
A recent review
4 of 5 stars Reviewed January 5, 2014
Jason H Fargo, North Dakota
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47 people have reviewed this hotel

Traveler rating
    5
    14
    5
    13
    10
See reviews for
20
12
1
6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Fargo, North Dakota
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed at this property as the interstate closed in Alexandria back in Jan. and I must say that they definitely DO NOT follow Carlson Brand Standards! I am curious as to how they pass inspection! There was mold in the shower, the ventilation system in bathroom was extremely dirty and untouched by housekeeping, and the HVAC unit in the room... More

Was this review helpful? Yes 2
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Alexandria, responded to this review

We are very sorry to hear about the conditions of your recent stay! We will certainly document this issue and bring it to the management at the Alexandria location to ensure that these problems are addressed as soon as possible. We thank you for your loyalty to our brand and the standards we try very hard to represent. We hope... More

Fargo, North Dakota
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 5, 2014

Stayed 2 nights in the king whirlpool suite and the room was clean. Have stayed at this location a number of times with consistently good experience. Whirlpool and all room amenities worked as expected. Front desk service was accommodating.

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Grand Forks, North Dakota
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 17, 2013

We have stayed at Country Inn and Suites in other locations and have always found them to be clean, comfortable, updated and friendly. This was not the case at the Alexandria site as we found our hotel experience to be terrible. We arrived around 10:00 PM and had a king one bedroom suite reserved. The furniture in the room that... More

Was this review helpful? Yes 4
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Alexandria, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. Your comments are valued, and your suggestions will be used to consider improvements in... More

Minneapolis, Minnesota
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 5, 2013

Stayed here 2 nights on a business trip to the Alexandria area. Check-in was quick and efficient. The room was adequately sized and was clean. Shower had good water pressure. The room was quiet for sleeping. Television had plenty of channels. The complimentary breakfast had plenty of choices and was quite good. The complimentary cookies at night is always a... More

Was this review helpful? Yes
Duluth, Minnesota
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 22, 2013

My review here on Trip Advisor is just my first stop in my complaints about this hotel. I am currently contacting the owner of this hotel and Carlson Companies itself because our stay was so bad. This place is so bad I don’t even know where to begin!! I was in town this past weekend for my cousin’s wedding and... More

Was this review helpful? Yes 3
countryale, General Manager at Country Inn & Suites By Carlson, Alexandria, responded to this review

Dear Guest, The hotel did indeed apologize to you several times and in fact took over half of the price of our stay off. The maintenance man went to your room and cleaned the toilet for you. You were at no time ask to or was threatened to leave the hotel. I am sorry if you took it that way,... More

Spearfish, South Dakota
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 19, 2013

A block of rooms was reserved for a small reunion, which led us to believe that this would be a nice place to stay (based upon the reputation of the chain). The positives were that it was clean and offered a pretty decent free breakfast, in addition to coffee, cookies (stale), and fruit at the front desk. The negatives were... More

Was this review helpful? Yes 1
countryale, General Manager at Country Inn & Suites By Carlson, Alexandria, responded to this review

We are currently in the process of updating our hotel, unfortunately all of this takes time. This fall we are expecting the arrival of new beds, furniture and new accessories, as well as the addition of the fixness center. I am sorry that you were not happy and I hope you give us another chance after we are completely updated. More

Woodbury, Minnesota
Top Contributor
66 reviews 66 reviews
14 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed September 2, 2013

We only stayed one night in a whirlpool suite. The stay we okay, nothing to write home about. The room seemed clean but the sheets seemed a bit old and worn and the mattress wasn't comfortable, I woke up with a sore back. I also heard a lot of high pitched whistling coming from the pipes or somewhere, it was... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 10, 2013 via mobile

Made reservations months ahead card got charged immediately, then to reverse charge cost a fee. Upon arrival 2 of our rooms were not downstairs as we had reserved them to be. Beds uncomfortable, breakfast offered was not possible due to being over crowded. Air conditioners did not keep rooms cool. No pool. Non smoking room smelled if smoke bothering my... More

Was this review helpful? Yes 1
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Alexandria, responded to this review

We regret to hear about your disappointment in the room you received and for the other issues that occured during your stay. We attempt to fulfill each of our guest’s requests to the best of our ability. Prior to your next stay, we welcome you to contact us at Corporate Customer Care, so we may discuss your accommodations in detail. More

Green Bay, Wisconsin
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 29, 2013

Nice location, rooms were big, great breakfast, friendly staff, huge pool and hot tub. (Water could have been a bit warmer) Morning manager was very friendly....knocked off money from our room when informed of a problem. Great one night stay. Currently being updated.

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Grand Rapids, Minnesota
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 29, 2013

I have stayed at this hotel many times in the past, and would have rated it as a 4-star. This time I would consider it a 3-star. The room was in a major need up an upgrade. Older bedding and décor compared to other Country Inn;s. One of the bed sheets had blood on it. The room either smelled like... More

Was this review helpful? Yes

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Additional Information about Country Inn & Suites By Carlson, Alexandria

Also Known As:
Country Inn Alexandria
Alexandria Country Inn
Address: 5304 Highway 29 South, Alexandria, MN 56308
Phone Number:
Location: United States > Minnesota > Alexandria
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 hotels in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:2 star — Country Inn & Suites By Carlson, Alexandria 2*
Reservation Options:
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