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BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel

3.5 of 5 821 Plaza St, Albert Lea, MN 56007
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Certificate of Excellence 2014
BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel
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BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel
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115 reviews from our community

Traveler rating
    61
    34
    17
    2
    1
See reviews for
40
36
10
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (15)
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Maple Creek
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

When we first checked in, we had to be moved because the original room had not been cleaned, so they took care of us right away and we appreciated that. We used points/air miles to pre-pay for the room and were assured, upon checkout that, no other charges were pending. Turns out that the full two nights were charged to... More

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Manhattan KS
1 review
5 of 5 stars Reviewed 3 days ago NEW

Super hotel- it will surprise you. T This was our second stay at this location. T]he rooms are great and the staff is exceptional. Breakfast is as good as it gets- every choice imaginable. Fresh cookies at check in. A great value for the price.

Review collected in partnership with Best Western

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Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

We would like to stop our busy for you, to let you know we appreciate your loyalty to our facility. It's delightful each and every time you return. Thank you for reviewing us. We hope you enjoy your up coming holiday. More

Wichita, Kansas
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great room, bed was comfortable, loved having a Keurig in the room and four coffee pods. Loved having a cookie offered to me as well a cup of coffee when I checked in. Desk clerk was very pleasant. Would definitely stay again.

Was this review helpful? Yes
Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

Thank you. I am glad to hear you liked our amenities we offer our clients. We will see you on your next trip. More

1 review
5 of 5 stars Reviewed 5 days ago NEW

The rate for this hotel was considerably lower than others in the area but the reviews were good, so we decided to try it. A small whirlpool suite was less than a normal room elsewhere. Very clean. Desk staff was wonderful. What a value!

Review collected in partnership with Best Western

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Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

Thank you for trying us out. We appreciate your business and look forward to your turn. More

Grand Rapids, Michigan, United States
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel facilities are what you would expect for a Best Western, but the staff went out of their way to accommodate us, as our plans changed by the day. They were professional, courteous, and exceptionally helpful in making our stay comfortable and as flexible as we needed it to be. Highly recommended!

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Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

Thank you for recognizing our fantastic staff here at the Best Western PLUS of Albert Lea, Minnesota. We are pleased you gave us a chance to provide you with excellence service. We look forward to seeing you again, soon! More

st.paul, United States
1 review
3 of 5 stars Reviewed September 8, 2014

Nice place to stay, people where friendly at both check in and check out. It would have been nice if they had a designated place for motorcycles to park a concrete surface or even just a surface away from all the other cars. People think nothing of it when they fling there car door into a bike. It would have... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

I want to thank you very much for choosing our hotel to stay with. I am very sorry we do not have an on site hot tub. So you know for the future, we do offer whirlpool suites and are available while they last. I am very sorry we don't have a designated area for your motorcycles to park. We... More

Melbourne, Australia
Top Contributor
115 reviews 115 reviews
74 hotel reviews
156 helpful votes 156 helpful votes
3 of 5 stars Reviewed September 4, 2014

All you expect was provided. . Clean, comfortable, Wi Fi provided. Breakfast was the average fair you expect in wayside American motels. Ok but just lacking something. Staff were friendly enough without offering too much. This is really hard to rate. I will note that even though we faced the freeway there was not much noise. This is a pet... More

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Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

Thank you for giving us a chance to provide you a superior experience. We strive to have every guest feel the Best Western experience. Thank you for taking the time to complete the review. Thank you again for staying with us. More

Flagstaff
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed September 3, 2014

Nicely done. 1st time at a Best Western Plus. The well trained staff did a good job. accommodations were fresh, the complimentary breakfast was fine. The in-room features were quite good. Internet worked great. The location was easy to access.

Review collected in partnership with Best Western

Was this review helpful? Yes
Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

Thank you very much we greatly appreciate your business. We enjoyed being able to accomadate you and your family. We hope to see you soon in the near future. Thank you again for staying with us and for taking the survey. More

Minneapolis, Minnesota
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 3, 2014

I have stayed at this hotel twice. The first time was wonderful, the second time not so much. First the good, friendly staff, nice pool, comfortable beds, and great location. Now the not so good, limited breakfast, noisy heating/cooling units, and noise from the road in the freeway side.

Was this review helpful? Yes
Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

Thank you very much for staying with us again. We strongly appreciate your business. We are very sorry we had some issues with our air conditioning units. We have implemented and changed things in our maintenance department that I think you would be very satisfied with. I hope you give us a chance in the future to provide you with... More

Senior Contributor
45 reviews 45 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 2, 2014

I have mixed feelings about this place. I was disappointed with the room, mainly because the carpet was so filthy. I realize it was probably the pet preferred room right next to the exit, but even my pets were overwhelmed with the smell and the filthy carpet. I found brown pellets by my bed and I am assuming it was... More

Was this review helpful? Yes
Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

On behalf of the entire staff here at Best Western PLUS in Albert Lea, Minnesota, I want to sincerely apologize for the smell in the room. We have recently shampooed carpet and it appears that may have made room worse in the long run. We are planning some renovations here in the near future. I will make sure the carpets... More

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Additional Information about BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel

Address: 821 Plaza St, Albert Lea, MN 56007
Phone Number:
Location: United States > Minnesota > Albert Lea
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel 3.5*
Number of rooms: 52
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Also Known As:
Holiday Inn Albert Lea
Albert Lea Holiday Inn

18 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (13)
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Business center/function rooms (1)
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