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All 11 Albert Lea hotels

BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel

3.5 of 5 Motel   |   821 Plaza St, Albert Lea, MN 56007
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84%
Ranked #2 of 11 Hotels in Albert Lea
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Nancy J st.paul, United States
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110 reviews from our community

Traveler rating
    58
    33
    16
    2
    1
See reviews for
38
36
9
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
st.paul, United States
1 review
3 of 5 stars Reviewed 1 week ago

Nice place to stay, people where friendly at both check in and check out. It would have been nice if they had a designated place for motorcycles to park a concrete surface or even just a surface away from all the other cars. People think nothing of it when they fling there car door into a bike. It would have... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

I want to thank you very much for choosing our hotel to stay with. I am very sorry we do not have an on site hot tub. So you know for the future, we do offer whirlpool suites and are available while they last. I am very sorry we don't have a designated area for your motorcycles to park. We... More

Melbourne, Australia
Top Contributor
104 reviews 104 reviews
70 hotel reviews
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed 2 weeks ago

All you expect was provided. . Clean, comfortable, Wi Fi provided. Breakfast was the average fair you expect in wayside American motels. Ok but just lacking something. Staff were friendly enough without offering too much. This is really hard to rate. I will note that even though we faced the freeway there was not much noise. This is a pet... More

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Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

Thank you for giving us a chance to provide you a superior experience. We strive to have every guest feel the Best Western experience. Thank you for taking the time to complete the review. Thank you again for staying with us. More

Flagstaff
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Nicely done. 1st time at a Best Western Plus. The well trained staff did a good job. accommodations were fresh, the complimentary breakfast was fine. The in-room features were quite good. Internet worked great. The location was easy to access.

Review collected in partnership with Best Western

Was this review helpful? Yes
Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

Thank you very much we greatly appreciate your business. We enjoyed being able to accomadate you and your family. We hope to see you soon in the near future. Thank you again for staying with us and for taking the survey. More

Minneapolis, Minnesota
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel twice. The first time was wonderful, the second time not so much. First the good, friendly staff, nice pool, comfortable beds, and great location. Now the not so good, limited breakfast, noisy heating/cooling units, and noise from the road in the freeway side.

Was this review helpful? Yes
Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

Thank you very much for staying with us again. We strongly appreciate your business. We are very sorry we had some issues with our air conditioning units. We have implemented and changed things in our maintenance department that I think you would be very satisfied with. I hope you give us a chance in the future to provide you with... More

Senior Contributor
43 reviews 43 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have mixed feelings about this place. I was disappointed with the room, mainly because the carpet was so filthy. I realize it was probably the pet preferred room right next to the exit, but even my pets were overwhelmed with the smell and the filthy carpet. I found brown pellets by my bed and I am assuming it was... More

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Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

On behalf of the entire staff here at Best Western PLUS in Albert Lea, Minnesota, I want to sincerely apologize for the smell in the room. We have recently shampooed carpet and it appears that may have made room worse in the long run. We are planning some renovations here in the near future. I will make sure the carpets... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was in town for two nights for a conference. Upon arrival I was greeted by a friendly host and told where everything was. I was honestly surprised at how nice the room was. At this price, I don't expect a LOT but I do expect it to be clean and comfortable. The bathroom was spotless and didn't have an... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

Thank you for staying with us. I am happy you gave us the chance to provide you with superior customer care. You will find the same service at over 4,000 other Best Western's worldwide. Thank you for choosing Best Western PLUS of Albert Lea, Minnesota. More

Hutchinson, Kansas, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was ok overall, for the price. Nothing to write home about, stayed in a lot of BW along this trip and this was the poorest. But it was clean. We were traveling thru on motorcycle and this was our last stop. Just didn't get the good feel at check in as we had previously experienced.

Review collected in partnership with Best Western

Was this review helpful? Yes
Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

I am extremely sorry for the experience you recieved here. This is not normal for a guest to have this type of experience here. Here at Best Western PLUS we strive everyday to ensure our guest leave here happy and satisfied. Based on your review I will implement some areas throughout the hotel. Again, thank you for stayin with us... More

Dubuque, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very Nice, well kept ,super comfortable beds , breakfast very good, ,not to far off of the interstate ,located near some shopping, restaurants and gas stations ,very smooth check in and very friendly staff and housekeepers

Review collected in partnership with Best Western

Was this review helpful? Yes
Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

Thank you for your business. Is was enjoyable to have you here with us and were provided the chance to provide you with a superior experience. Thank you again. We look forward to seeing you again. More

Kingston, New York
Top Contributor
58 reviews 58 reviews
28 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is very clean and the beds are very comfortable. The only issue was after we checked in was upon entering our room, we noticed that the bed was unmade and there were towels on the floor. It was clear that the room wasn't cleaned so we went directly back to the front desk to inform the lady that... More

Was this review helpful? Yes
Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

I am very sorry that we didn't provide with the best service we could offer you. This does not sound like a normal check-in and I strongly apologize for any inconvenience this may have caused you and your family. Thank you for reviewing and thanks for giving us another try in the future. More

Senior Contributor
39 reviews 39 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's such a great feeling after a long drive to spend the night at an affordable hotel with a reasonable pet fees, a clean room, free wifi, and free breakfast. The best part was how welcoming Justine was on the phone while I was making my reservation and when I checked in. My only gripe is that you can hear... More

Was this review helpful? Yes
Amy L, General Manager at BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel, responded to this review

Thank you for reviewing our hotel. We enjoyed having you stay at our facility. If there is anything we can do for you in the future, please remember we are only a call away. Thanks again for talking the time to complete the survey. More

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Additional Information about BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel

Address: 821 Plaza St, Albert Lea, MN 56007
Phone Number:
Location: United States > Minnesota > Albert Lea
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN PLUS Albert Lea I-90/I-35 Hotel 3.5*
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Also Known As:
Holiday Inn Albert Lea
Albert Lea Holiday Inn

18 photos of this hotel

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Pool/beach area (1)
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