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Crowne Plaza Hotel Auburn Hills

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1500 Opdyke Rd., I-75 exit 79, Auburn Hills, MI 48326 (Formerly Holiday Inn Select)
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Crowne Plaza Hotel Auburn Hills
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200 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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michigan
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice place to stay, easy access to I-75. Good on site restaurant. Most importantly, the staff was great. EVERYONE was polite, helpful and responded to every request in a polite and timely manner. Rooms seemed extremely quiet. A bit of wear and tear, here and there, but I would definitely stay again, and would recommend this hotel. If we are... More 

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Cleveland, Ohio
Top Contributor
52 reviews 52 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A group of female girlfriends stayed here for the Bette Midler concert at the Palace. The staff was very helpful and accommodating. That was the very good part. The rooms were comfortable (we had 3), the beds and pillows great. Unfortunately only one of us had a fridge and microwave but for one night that was ok. The pool was... More 

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Sault Sainte Marie, Ontario, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I only stayed one night in this hotel for a Keith Urban concert at the DTE energy center, but I loved the fact that the pool was open 24/7. Going back to the hotel after the concert and having the pool area to ourselves was great. The staff were excellent and very welcoming, they made the stay great. The rooms... More 

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Ontario, Canada
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just in the area for a shopping weekend. Not far from Great Lakes Crossing easily reached without jumping on I-75.Friendly staff! Very good buffet breakfast. We will return! The craft beers at O'Malley's Pub has some great craft beers!

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Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

Well, at first I was a little disappointed when I found out some of my request when making the reservation were never passed on. I have severe asthma and cannot be near down filled pillows. That wasn't done and my request for a 2nd floor room was not either. When I told the young lady at the front desk she... More 

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Burlington, Canada
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for business last week. The hotel was clean and the staff were quite friendly. It met my expectations, nothing fancy but the rooms were cleaned daily and the bed was comfy. For a business trip for a couple days it worked. The gym I would give a 2 of 5 at best as the equipment was very... More 

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CPAuburnHills, General Manager at Crowne Plaza Hotel Auburn Hills, responded to this review

Thank you for taking the time to comment on your experience at our hotel. I'm quite pleased to know you found so many positives, ranging from cleanliness to services, to the quality of food in our restaurant. Please know we'll be renovationg our fitness center this year-with a new look as well as new equipment. We'll continue to make every... More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

A bit noisy the air condition but globally is fine. May be need some additional maintenance and a fridge-bar in the room. Location is perfect for visiting main automotive companies as Chrysler. About 45 minutes from the main Detroit airport

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Chicago
Contributor
15 reviews 15 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 26, 2015

We got a very reasonable rate for the room. When first arriving I was concerned because the common areas did not appear to be clean; the elevator and hallways were not vacuumed. However, the room was nice and appeared clean and the bed was comfortable. The room was uncomfortably warm all night and we could not get the temperature lowered... More 

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CPAuburnHills, General Manager at Crowne Plaza Hotel Auburn Hills, responded to this review

Thank you for your comments regarding your stay. I appreciate the fact you mentioned your room was clean and comfortable as that is our norm. We'll resolve the issues you mentioned promptly. I'm sorry you are unwilling to visit us again; I hope you may reconsider. We'd love another chance to bey your host. More 

Pune, India
Contributor
18 reviews 18 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed May 16, 2015

I stayed during an annual conference of ours for about a week. The rooms really need a upgrade, especially conference hall we got a was really with depressing lighting strongly needs a revamp. However, the equipment provided is quite new. The typical american breakfast with limited options was one more thing that disappointed. Though service levels were well maintained in... More 

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CPAuburnHills, General Manager at Crowne Plaza Hotel Auburn Hills, responded to this review

Thank you for your evaluation of our product and services. I appreciate the fact you've pointed out strengths as well as opportunities. We are in the process of reviewing our breakfast offerings with an eye toward a presentation of entress more in line with our diverse clientelle. Hopefully you'll have a chance to return to Auburn Hills, we look forward... More 

Rueil-Malmaison, France
Top Contributor
93 reviews 93 reviews
40 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed April 16, 2015

I have stayed here before and it was better. No towels in the gym and the water ran out. One receptionist just miserable and rude. House keeping not filling up shampoo. Some breakfast staff miserable. Staff in bar in evening semi ok but the saving grace was the food in Malloys, best fish and chips!

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CPAuburnHills, General Manager at Crowne Plaza Hotel Auburn Hills, responded to this review

Hello, I am sorry for our failure to live up to our standards during your most recent stay. I assure you the issues you address will be followed up. I appreciate the fact you were kind enough to mention this experience is not normal here. We hope you'll allow us the opportunity to again be your host. More 

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