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Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.

2.5 of 5
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2100 Featherstone Road, Auburn Hills, MI 48326 (Formerly Extended Stay Deluxe )
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Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.
Best prices for: 1 room 1 guest
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Ranked #14 of 17 Hotels in Auburn Hills
A recent review
4 of 5 stars reviewed 3 weeks ago
victorianeva Pittsburgh
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76 reviews from our community

Traveler rating
    29
    15
    8
    7
    17
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11
15
11
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (76)
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    (18)
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    (27)
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    (9)
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

it was my pleasure to stay at this property for two nights. I found the floor in my room sticky, substandard furnishings and just drapes on the windows, no curtains. They should be sued for false advertising as breakfast is exactly what they show on thier website don't expect anything extra. depending on the staff member you might get decent... More 

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Pittsburgh
Contributor
12 reviews 12 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The front desk staff was extremely friendly and helpful. Our room was very clean and comfortable. I see these other reviews, but experienced none of that during our stay. I would most certainly go again. They did have a limited continental breakfast, but at least they had something for their guests. I'd recommend this hotel.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our friendly staff and our clean and comfortable rooms. I am thrilled we were able to provide you with a great stay! The staff and I would like to thank you again for posting your review. We look forward to welcoming... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 14, 2015 via mobile

I was previewing this hotel for a longer term stay planned for a month as I transfer to the area for my job. I will NOT be staying here!! Checking in at 3pm took a while because no one was at the front desk. As I entered the elevator to go up to my room I noticed graffiti scratched in... More 

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 8, 2014

First we had to walk all the way to the back of the building on the third floor. When I booked the room put a special request to stay at a lower floor because travel with toddler. During our walk to the room found broken light bulb small pieces along the hallway. called front desk to notify the issue, she... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize for the condition of the room during your recent stay. This is unacceptable and I will be sure to discuss these issues with our staff. Thank you again for bringing this to our attention. If you would like to discuss this further, please do not hesitate... More 

Traverse City, Michigan
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 27, 2014

Tub filthy, toilet running, broken mirror, filthy couch, stained drapes. Do I need to say more?? Road under construction; had to call front desk for directions and was told to follow Hampton Inn signs to entry. Does that tell you something??

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize for the condition of the room during your recent stay. Please know that I will be meeting with my housekeeping staff to review our cleanliness and inspection procedures to ensure that our rooms are up to standard. As well, please note that we are scheduled for... More 

Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 20, 2014

Originally booked this hotel(1 bedroom suite) for 35 days in August 2014. Upon arrival, found room to have foul odor, mold all around the bathtub, appliances all dented up and tv remote didn't work The sheets on the bed were either really old or not clean(we slept on the top blanket). Complained to front desk and they moved us to... More 

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Wuhan, China
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 10, 2014

The first night on my this trip in America. Everything is OK, it seems I will stay here for a week, I think the inn is a good choice. A little cold I've got on the aeroplane, in the room, good hot water and aircondition make it better.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review

Thank you for taking the time to write a review of your stay. We are pleased that you're enjoying your stay. We're also glad that our water pressure and quality air conditioning are helping you feel better. Thank you again for your review. If there is anything we can do, please feel free to contact us at dab@extendedstay.com. We hope... More 

Hampton, VA
Top Contributor
81 reviews 81 reviews
23 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed August 25, 2014

I visited my daughter who was staying there for a couple months while working at a summer internship. The room was awful. The carpet & couch were stained. Bottom drawer of the dresser was broken out which they reported and never did get fixed. Room had 2 beds and she had a room-mate but there was only that one dresser... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review

Thank you for the feedback about your daughter's stay at our hotel. We sincerely apologize for the condition of your daughter's room. We are scheduled for a complete renovation to address many of the issues you mentioned. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to... More 

Lake Orion, Michigan
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 9, 2014

This is actually a business trip (long term) made up by a whole company roster of people that travel and work together from one job to the next. (PIPELINERS). Not only that, there is a group of 3 or 4 couples that go all the way back from elementary through high school, right into Pipelining, in the same union, from... More 

Was this review helpful? Yes 2
Detroit Area, Michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed February 25, 2014

I booked reservations for my coworkers at this hotel and this is what I was told. I was not happy with how it reflected upon me. "When entering the hotel there was no one to be found at the front desk, waited 10 minutes. All trash cans that I noticed on both the 1st and 2nd floor were overflowing with... More 

Was this review helpful? Yes 2
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