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Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.

2.5 of 5
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2100 Featherstone Road, Auburn Hills, MI 48326 (Formerly Extended Stay Deluxe )
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1 room 1 guest
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Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.
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79 Reviews from our TripAdvisor Community

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Traveler rating
    29
    17
    8
    7
    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Toledo, Ohio, United States
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 27, 2015

Reading some of the reviews I was a little nervous to stay here. Got there and check in went good..got to our room, when we opened the door it smelled like cleaner (always a good thing). Room was clean everything looked great! we were really not in the hotel much, just to sleep, and have no complaints!

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Bengaluru (Bangalore), India
Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed July 3, 2015 via mobile

I reserved the room through a friend staying in same place. When I checked in, it too just 3-4 mins for me to complete the check-in. The room is spacious and has a kitchen, but no dishwasher.staff is courteous and helpful. There is a Wendy's in walkable distance and can order food through home delivery also (grubhub.com) but not many... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 3, 2015

Get here May 29 evrything smells bad. When I got inside I realize the bathroom was dirty the open the refrigerator and there was licuor bottles inside. Im still here. Trying to move in to better place. As important note since I get here 4 days ago. Nobody clean the room I have no clean towels nothing.

Was this review helpful? Yes 1
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed May 2, 2015

it was my pleasure to stay at this property for two nights. I found the floor in my room sticky, substandard furnishings and just drapes on the windows, no curtains. They should be sued for false advertising as breakfast is exactly what they show on thier website don't expect anything extra. depending on the staff member you might get decent... More 

Was this review helpful? Yes 1
Pittsburgh
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed April 28, 2015

The front desk staff was extremely friendly and helpful. Our room was very clean and comfortable. I see these other reviews, but experienced none of that during our stay. I would most certainly go again. They did have a limited continental breakfast, but at least they had something for their guests. I'd recommend this hotel.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our friendly staff and our clean and comfortable rooms. I am thrilled we were able to provide you with a great stay! The staff and I would like to thank you again for posting your review. We look forward to welcoming... More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 14, 2015 via mobile

I was previewing this hotel for a longer term stay planned for a month as I transfer to the area for my job. I will NOT be staying here!! Checking in at 3pm took a while because no one was at the front desk. As I entered the elevator to go up to my room I noticed graffiti scratched in... More 

Was this review helpful? Yes 6
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 8, 2014

First we had to walk all the way to the back of the building on the third floor. When I booked the room put a special request to stay at a lower floor because travel with toddler. During our walk to the room found broken light bulb small pieces along the hallway. called front desk to notify the issue, she... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize for the condition of the room during your recent stay. This is unacceptable and I will be sure to discuss these issues with our staff. Thank you again for bringing this to our attention. If you would like to discuss this further, please do not hesitate... More 

Traverse City, Michigan
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 27, 2014

Tub filthy, toilet running, broken mirror, filthy couch, stained drapes. Do I need to say more?? Road under construction; had to call front desk for directions and was told to follow Hampton Inn signs to entry. Does that tell you something??

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize for the condition of the room during your recent stay. Please know that I will be meeting with my housekeeping staff to review our cleanliness and inspection procedures to ensure that our rooms are up to standard. As well, please note that we are scheduled for... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 20, 2014

Originally booked this hotel(1 bedroom suite) for 35 days in August 2014. Upon arrival, found room to have foul odor, mold all around the bathtub, appliances all dented up and tv remote didn't work The sheets on the bed were either really old or not clean(we slept on the top blanket). Complained to front desk and they moved us to... More 

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Wuhan, China
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 10, 2014

The first night on my this trip in America. Everything is OK, it seems I will stay here for a week, I think the inn is a good choice. A little cold I've got on the aeroplane, in the room, good hot water and aircondition make it better.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review

Thank you for taking the time to write a review of your stay. We are pleased that you're enjoying your stay. We're also glad that our water pressure and quality air conditioning are helping you feel better. Thank you again for your review. If there is anything we can do, please feel free to contact us at dab@extendedstay.com. We hope... More 

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