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Extended Stay America - Detroit - Auburn Hills - University Drive

2.5 of 5
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3315 University Drive, Auburn Hills, MI 48326
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Extended Stay America - Detroit - Auburn Hills - University Drive
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Ranked #16 of 17 Hotels in Auburn Hills
A recent review
3 of 5 stars reviewed 4 weeks ago
Suchay1 Bensenville
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63 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Bensenville
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Due to renovation of hotel building, you can easily smell paint, even though management spend lot of money to renovate this hotel but kitchen utensils are never replace with new one and worn out Good place for student who are attending nearby university

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your stay with us overall; however, I apologize that you were not satisfied with the kitchen utensils provided. As well, I apologize for the strong paint smell you encountered due to our recent renovations. Your comments will be very useful as... More 

Caledon, Canada
Level Contributor
96 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed June 20, 2015

well...if your a bunch of college kids looking for a place to crash, or a family on a budget, or even a frugal traveller then this place is for you. I booked this hotel because I couldn't get a room at my usual spots. The air conditioner is located inside the room right beside the bed so it was noisy... More 

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Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review

I appreciate you taking the time to write a review of your experience with us. I apologize that your stay with us did not meet your expectations. In response to your feedback, I will have our maintenance engineer inspect our rooms to ensure that everything is functioning properly. Additionally, while we no longer keep dishes in guest rooms, these items... More 

Gilbertsville, Pennsylvania, USA
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed June 16, 2015

Where do I start. You get a set up sort of like Residence Inn, but none of the things that Residence Inn provides at a price that is nothing to be impressed by. You pay up front, so when you figure out how bad the place is, you're stuck. My first room didn't have a working refrigerator and I have... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with your TV, our grab-and-go breakfast or your bed. As well, I am sorry to hear about the issues you experienced with your refrigerator and air conditioner. I will be meeting with our staff to review your comments to ensure... More 

Indiana
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 6, 2015

To begin, after using many hotels over the last 9 years, we have never had such a bad hotel experience,. The service wasn’t the greatest at all, and the housekeeping obviously left out so much common cleaning. When we first entered our room, the room was so warm because the a/c hadn’t been turned on for us. The bathroom was... More 

Was this review helpful? Yes 1
Williamston, Michigan
Level Contributor
5 reviews
4 of 5 stars Reviewed March 23, 2015

We had a large room with a King size bed and pull out sofa sleeper. The mattress on the sofa sleeper was brand new and our son said it was quite comfortable. The King bed was also comfortable and the pillows were great. The Hotel itself was quite, close to restaurants and Oakland University. The down side, the sheets were... More 

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Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review

Thank you for your recent review of our property. Please accept our apologies that there were cleanliness issues in your room. In response to your feedback, I will be going over ESA standards with each of our housekeepers to make sure we are meeting each and every one of our guest’s expectations. Still, we are happy to know that our... More 

1 review
1 of 5 stars Reviewed March 8, 2015 via mobile

The first room they gave us was a complete wreck. It was obvious that it had not been cleaned for days. Used Q - tips food crumbs and candy wrappers in the sofa bed, dried cooking oil or something in the kitchen area cupboard, smelled like something I have never encountered before. We called the front desk and they gave... More 

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Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I am so sorry to hear that you did not have a pleasant stay and that you experienced cleanliness issues. I sincerely apologize as the conditions you described are unacceptable. I will make sure that I address this with higher officials within my company.... More 

Detroit, Michigan
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 21, 2015

No problem. Great location to Oakland University, Auburn Palace, couple miles from Great Lakes Mall and Bass Pro Shop. Easy on/off to I-75. Rooms were fine. Adequate suite appliances if you were doing a longer stay.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I am happy that you decided to stay with ESA and that our hotel served your purpose adequately. I am so glad to hear that you did not have any problems during your night stay with us. I agree with you in the respect... More 

Bengaluru (Bangalore), India
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed December 20, 2014

I stayed here on my business trip to Troy, Michigan back in August, 2014. The hotel rooms are pretty decent and clean. The bathrooms are clean. The staff were courteous. They graciously helped with the local whereabouts since i was new to the place. My stay was a short one for a couple of days, but it was a pleasurable... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to read that you found your room and bathroom to be clean, and that our staff provided you with courteous and helpful service. I truly appreciate all your kind words about the hotel and staff. Thank you again for your review. We look... More 

Louisville, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 15, 2014

Newly renovated three floor hotel. One mile from campus, so easy access for people who need to walk instead of driving! Room size is nice with sink, full size refrigerator, microwave, two burner stove top, stools and plenty of counter space. Rooms were clean and very comfortable. Would definitely recommend this hote, especially for Oakland University events. Easy access to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review

Thank you for taking the time to write a review of your stay. I am so please to our hotel's location was so convenient for you, and that your room and fully equipped kitchen met your needs. The staff and I are proud to have provided you with a clean, spacious, comfortable room. Thank you again for your review. We... More 

Windsor, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 30, 2014

We were lucky to stay in a nearly renovated room which was nice, but the rest of the hotel and its features could use some work. First of all, when we arrived at the hotel (at approx 10pm) we were locked out as apparently the front door is always locked. The gentleman at the front desk was too busy on... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I am happy to hear that you enjoyed one of our newly renovated room. We are still undergoing renovation and there will be more updates to come. However, I am so sorry to hear that you were disappointed with our new kitchenware policy. Our... More 

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