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All 6 Ann Arbor accommodations

Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

2.5 of 5 Condominium   |   1501 Briarwood Circle Drive, Ann Arbor, MI 48108
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A recent review
3 of 5 stars Reviewed July 16, 2014
Jeff K Sault Sainte Marie
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70 reviews from our community

Traveler rating
    23
    16
    5
    12
    14
See reviews for
9
10
11
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 20, 2014 via mobile

We didn't get half of what they said we would. No dish soap, No shampoo etc. First room was still occupied the second was dirty. They know we had a cancer patients who need a clean room. Not happy at all.

Was this review helpful? Yes 1
Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 7, 2014

Anthony and Judy were wonderful but that was it. Dirty room, you could write your name behind bathroom door. Had to ask for toilet paper twice and soap three times. No dishes, had to get your own towels. Hotel was recommended by u of m for a place to stay before and after surgery. However place had no ice for... More

Was this review helpful? Yes 1
Chagrin Falls, Ohio
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 28, 2014

We booked this hotel for a last-minute weekend trip. There was essentially nothing in the Ann Arbor area available, but this hotel had one open room via third-party websites. The room type that was available was a queen bed, ADA accessible. Normally, I try to avoid booking the ADA accessible rooms, as I've had hit-or-miss experiences, but we needed a... More

Was this review helpful? Yes 1
Sault Sainte Marie
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 16, 2014

I arrived at 5pm, 2 hours after check-in and the room was not ready, no apology no nothing. I asked for a restroom after a 5 hour trip. I was told I had to wait for my room, finally had them open a vacant room to use the restroom. After getting my room an hour later, I had to wait... More

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 10, 2014

My family and I usually travel a few times a month and this month we decided to travel to Ann Arbor. We usually are not very picky when it comes to the room. This however is an exception. We got into out room and got settled in. We opened up the sleeper sofa for the kids and there was no... More

Was this review helpful? Yes 2
Oak Park, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 30, 2014

Found someone else's gray shorts in a drawer. Someone else's hair in the tub. Someone else's dried coffee in the mug. Streaks of dirt on the floor. Blech. The front desk staff were genuinely and consistently warm--they did a great job of welcoming regulars and newbies alike. The location was convenient. But standards for cleanliness were definitely low.

Was this review helpful? Yes 3
Irvine, California, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 16, 2014

I booked this hotel for a 2-week stay on business trip knowing my cheap business owner would not pay for Hilton next door. This place was next to I-94, so it was a bit noisy but conveniently located next to the big mall. The wrap-and-go breakfast was very minimum. There is only 1 seat to sit down in the lobby.... More

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience including the noise levels, maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our guest protocol and maintenance issues to ensure your experience is... More

1 review
5 of 5 stars Reviewed May 5, 2014 via mobile

We stayed here during an overnight stay at University Hospital. The staff is very friendly and the rooms clean. The cost was based on our being at the hospital and was a great rate. We have stayed here before and this room a queen suite although not the one requested was better for us than the king suite we had... More

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Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you for taking the time to write a review of our hotel. It's great to hear that you were pleased with your clean room and our affordable rates. As well, I'm glad that you found our staff to be friendly during your stay with us. I will be sure to share your kind remarks with our entire team. Thank... More

Brandywine, Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 30, 2014

I can speak for two people (my coworker and I) in two different rooms and say this is the worst hotel I have ever stayed in. I have happily stayed in some really run down, stuff falling off the walls or not working mom and pop motel operations before but at least they were clean. My linens didn't smell remotely... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Chris - I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for your experience including the level of cleanliness in your room. I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback regarding our free grab-and-go breakfast is greatly appreciated and it will help... More

Youngstown, Ohio
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 29, 2014 via mobile

The hotel smelled of garbage, all the trash cans were ran over with it. My bathroom toilet flooded I was given a plunger to fix it there was no maintenance person. Take dish liquid with you if you plan to use the kitchen and makes your own breakfast in the morning you'll be better off.

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for your experience including the maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our maintenance polices and cleaning procedures to ensure your experience is not repeated. Your... More

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Additional Information about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

Address: 1501 Briarwood Circle Drive, Ann Arbor, MI 48108
Phone Number:
Location: United States > Michigan > Ann Arbor
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Detroit - Ann Arbor - Briarwood Mall 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Extended Stay Ann Arbor
Ann Arbor Extended Stay

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