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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

2.5 of 5
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1501 Briarwood Circle Drive, Ann Arbor, MI 48108
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1 room 1 guest
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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
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79 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Ypsilanti, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I was only here for 3 days, with my dog and cat...the room was o.k., dusty floors, and cheerios all over, it was nothing special,it worked for the time I needed it. The desk clerk at check-in seemed more into his cell phone conversation, than helping the guests, but, check-in did happen, and off I went. Because I had my... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 17, 2015

They overbooked our room then tried to charge us more than what the reservation was for.We were there for 2 weeks. We ended up going and staying with friends. Front desk employee RALPH threatened my husband. We had to call the police. They allow pit bulls in the building. We have three kids and were in need of a place... More 

Was this review helpful? Yes 1
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 2, 2015

Thanx for an outstanding stay. I stayed at your hotel from 08 Sep 2014 through 21 Feb 2015. I was treated royally by all employees, but two stand our as exceptional: Gladys and Angelica. Top professionals. On a scale of 1 to 10, they get a 12. What ever you are paying them, it is not enough. If you need... More 

Was this review helpful? Yes 1
Kalamazoo, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 1, 2015

This is the worst hotel I have personally ever been in! It was snowing out side and they didn't salt the sidewalks and my friend slipped and fell and was injured. The keys only work for three days then you are locked out we didn't find that out till late one night when we tried to get in threw back... More 

Was this review helpful? Yes 2
Twin Lake, Michigan
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed December 19, 2014

Booked the "suite" on the 2nd floor for three adults. Blood stained mattress on broken sofa bed. Caked on dirt on furniture, floor, walls, bathroom door, shower, mold on ceiling, peeling cracking walls, paint, caulk. Curtain hanging off of rod. No bedding on sofa bed - had to come down & get our own. I made University of Michigan aware... More 

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Detroit, Michigan
Level Contributor
3 reviews
2 of 5 stars Reviewed December 6, 2014

Checking in was slow. They didn't have a clue. Room was huge but king bed hard as rock without padding and slanted terrible in middle. No coffee left at checking out and nobody at counter to care, although voices were laughing in office.

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Los Angeles, California
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed November 25, 2014

As I drove from Los Angeles to New York City in late October 2014, I included the Detroit area in my plans, involving a visit to the Henry Ford in Dearborn as well as a dinner with a friend in the Ann Arbor area. When I sent my request to Hotwire for something in Ann Arbor, Extended Stay America at... More 

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Spruce, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 21, 2014

Gladys Is The Bomb...She Runs That Place With Passion...And She Is VERY accommodating! Love This Place! Awesome Water Pressure! AND BEST PART, you're Right Nxt To The Mall (Walking Distance!) I Would RecommEnd Anyone Traveling In This Area It Is The Place To Stay! Free CoffeE And Snacks In The MornIng And Very Polite Staff! Love It Here!!!!!!!!!!

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed October 30, 2014

Walked in and could smell that it hadn't been cleaned. After waiting 20 minutes for the desk clerk to return from whateber he was doing. Bath tub hasn't been touched in a while. Not had the kitchen. Or anything else for that matter. Some sort of pubic looking hair in the refrigerator. Do NOT stay here. Save your money.

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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 20, 2014

We didn't get half of what they said we would. No dish soap, No shampoo etc. First room was still occupied the second was dirty. They know we had a cancer patients who need a clean room. Not happy at all.

Was this review helpful? Yes 2
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