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All 6 Ann Arbor accommodations

Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

2.5 of 5 Condominium   |   1501 Briarwood Circle Drive, Ann Arbor, MI 48108
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A recent review
3 of 5 stars reviewed 1 week ago
Jeff K Sault Sainte Marie
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  • Reviews (67)
  • Photos (19)
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  • Room tips (11)
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67 people have reviewed this hotel

Traveler rating
    23
    16
    5
    11
    12
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6
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Sault Sainte Marie
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I arrived at 5pm, 2 hours after check-in and the room was not ready, no apology no nothing. I asked for a restroom after a 5 hour trip. I was told I had to wait for my room, finally had them open a vacant room to use the restroom. After getting my room an hour later, I had to wait... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

My family and I usually travel a few times a month and this month we decided to travel to Ann Arbor. We usually are not very picky when it comes to the room. This however is an exception. We got into out room and got settled in. We opened up the sleeper sofa for the kids and there was no... More

Was this review helpful? Yes 1
Oak Park, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Found someone else's gray shorts in a drawer. Someone else's hair in the tub. Someone else's dried coffee in the mug. Streaks of dirt on the floor. Blech. The front desk staff were genuinely and consistently warm--they did a great job of welcoming regulars and newbies alike. The location was convenient. But standards for cleanliness were definitely low.

Was this review helpful? Yes 1
Irvine, California, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 16, 2014

I booked this hotel for a 2-week stay on business trip knowing my cheap business owner would not pay for Hilton next door. This place was next to I-94, so it was a bit noisy but conveniently located next to the big mall. The wrap-and-go breakfast was very minimum. There is only 1 seat to sit down in the lobby.... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience including the noise levels, maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our guest protocol and maintenance issues to ensure your experience is... More

1 review
5 of 5 stars Reviewed May 5, 2014 via mobile

We stayed here during an overnight stay at University Hospital. The staff is very friendly and the rooms clean. The cost was based on our being at the hospital and was a great rate. We have stayed here before and this room a queen suite although not the one requested was better for us than the king suite we had... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you for taking the time to write a review of our hotel. It's great to hear that you were pleased with your clean room and our affordable rates. As well, I'm glad that you found our staff to be friendly during your stay with us. I will be sure to share your kind remarks with our entire team. Thank... More

Brandywine, Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 of 5 stars Reviewed April 30, 2014

I can speak for two people (my coworker and I) in two different rooms and say this is the worst hotel I have ever stayed in. I have happily stayed in some really run down, stuff falling off the walls or not working mom and pop motel operations before but at least they were clean. My linens didn't smell remotely... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Chris - I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for your experience including the level of cleanliness in your room. I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback regarding our free grab-and-go breakfast is greatly appreciated and it will help... More

Youngstown, Ohio
1 review
1 of 5 stars Reviewed April 29, 2014 via mobile

The hotel smelled of garbage, all the trash cans were ran over with it. My bathroom toilet flooded I was given a plunger to fix it there was no maintenance person. Take dish liquid with you if you plan to use the kitchen and makes your own breakfast in the morning you'll be better off.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for your experience including the maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our maintenance polices and cleaning procedures to ensure your experience is not repeated. Your... More

Ann Arbor
1 review
1 of 5 stars Reviewed March 18, 2014 via mobile

I would go into how dingy, smelly, and low budget this place is but I'll just say this...I reserved tho hotel because I'm relocating to the area and needed a place to stay until my apartment is ready. I reserved and paid up front (per their policy) for 5 nights...I checked out after the first night!!! Do yourself a favor... More

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Toledo, Ohio
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 4, 2014

I'm not one to complain and I have never left a hotel due to the conditions found there, but this hotel was terrible. From the front desk clerk smelling like weed and jumping over the counter to help us to the feces in the toilet in our room... The first room we were given was filthy and apparently had never... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. The room conditions you described are not acceptable and I sincerely apologize for your experience. I will be meeting with our housekeeping staff to ensure your experience is not repeated. As well, I am sorry to hear that our staff did not attend to your... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 3, 2014

I have never been soooo discussed & hurt with people since since my husbands accident. Stayed at a your hotel last night February 23, 2014 sidewalks full of snow & ice. Thank goodness there were two guest outside that were able to help me to get my husband on sidewalk since the handicap ramps where full of ice and snow.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that the walkways were not completely cleared. I will be meeting with our staff to ensure this does not happen in the future. Guest safety is a top priority of ours and we will be sure to take the appropriate actions so that your... More

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Additional Information about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

Address: 1501 Briarwood Circle Drive, Ann Arbor, MI 48108
Phone Number:
Location: United States > Michigan > Ann Arbor
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Detroit - Ann Arbor - Briarwood Mall 2.5*
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Also Known As:
Extended Stay Ann Arbor
Ann Arbor Extended Stay

19 photos of this hotel

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
111

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