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Holiday Inn Express Ann Arbor

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600 Briarwood Circle, Ann Arbor, MI 48108
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1 room 1 guest
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Holiday Inn Express Ann Arbor
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103 Reviews from our TripAdvisor Community

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Traveler rating
    24
    43
    21
    12
    3
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27
16
10
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (103)
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    (19)
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    (43)
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    (23)
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    (18)
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NJ
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

If a hotel ever wanted to know how to lose a prospective guest, this is how. Planning a trip to Ann Arbor to move freshman child into her dorm. Have never stayed at this hotel before and had a few questions. Called and spoke to "Reservations" person, first thing in the morning, and already minimally friendly in attitude. After all... More 

Was this review helpful? Yes
GrahamHotelSystems, General Manager at Holiday Inn Express Ann Arbor, responded to this review

Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the poor first impression we made while you were making your reservation. I would welcome the opportunity to speak to you in more detail to learn how you feel we could improve our overall services. You can reach me at 734-761-2929 ext. 6206. I... More 

Powell, Ohio
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 22, 2015

We were in Ann Arbor for a night and needed a nice hotel to stay in that wasn't too expensive. We also didn't know our way around so we needed some amenities close by. We found this at the Holiday Inn Express Ann Arbor. The room was very nice and clean. The hotel offered a free breakfast which was quite... More 

Was this review helpful? Yes
GrahamHotelSystems, Anastasia Sterner Front Desk Supervisor at Holiday Inn Express Ann Arbor, responded to this review

Dear keo6600, Thank you for sharing your thoughts and comments regarding your recent stay with us. We are so happy to hear to hear that you had a wonderful experience at our hotel! I’m glad that you enjoyed breakfast and the variety of foods we provide, including the magical pancake machine! I’m sorry that you had an issue with the... More 

Grand Rapids, Michigan
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 16, 2015

Avoid this hotel unless you are a smoker. Sitting in room as I type this, with cigarette smell apparently permanently in the carpet and furniture. Once you are there you get slightly used to it, other that a tickle in your throat, but when you leaven and then come back in, it really hits you. As the room was reserved... More 

Was this review helpful? Yes
GrahamHotelSystems, Anastasia Sterner Front Desk Supervisor at Holiday Inn Express Ann Arbor, responded to this review

Dear Don H, Thanks for sharing your thoughts and comments regarding your recent stay with us. I am so sorry that your room had a terrible smoke odor. I want to apologize for falling short of your expectations. I am so sorry to hear that your stay was disappointing, your comfort and satisfaction are of the utmost concern to us... More 

Detroit, Michigan
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 9, 2015

Having just finished reviewing the same property in Indianapolis, this one doesn't quite live up to that experience. The one in Indy seems brand new; this one showed a little more age. It was still very nice, and we had no real complaints, but in fairness they both can't have a 5.0 rating. The only area this one improved on... More 

Was this review helpful? Yes
GrahamHotelSystems, Anastasia Sterner Front Desk Supervisor at Holiday Inn Express Ann Arbor, responded to this review

Dear LawyerJr, We are happy that you had an overall great stay. I am sorry about not having bananas out when you were down for breakfast, we are usually pretty well stocked with fruits for breakfast time! Glad to hear that you thought our breakfast was above average though! We are trying to work on getting microwaves and refrigerators in... More 

Ocala, Florida
Level Contributor
261 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed July 2, 2015

We were a little disappointed with this property, especially the very small bathrooms, You can easily tell that this is an older property, Rooms were also a bit on the dark side, not a lot of light here. We felt that the girls on the front desk could have been a little more attentive. We had checked in and were... More 

Was this review helpful? Yes
GrahamHotelSystems, Anastasia Sterner Front Desk Supervisor at Holiday Inn Express Ann Arbor, responded to this review

Dear TheBuckeye, I’m terribly sorry to hear that you were disappointed with our property. It makes me sad to hear that you thought the room didn’t have sufficient lighting and that you encountered such a thing during your stay. Please accept our sincere apologies for the mistakes made by our staff while you stayed with us! I do apologize about... More 

Vail, Colorado
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed July 1, 2015

This is a Holiday Inn Express, relatively new and clean. The staff were very nice and helpful. But it's still a budget hotel. Amenities are basic. The rooms are good size. Updated somewhat. Breakfast is included. Just not a lot of frills.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Ann Arbor, responded to this review

Dear Vail2Italy, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is our pleasure to hear that you were satisfied with your stay with us. Your loyalty and support to the... More 

Old Bethpage, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 30, 2015

Had it not been for the great rate arranged by UMich for parents attending orientation and the free shuttle to and from the university from this hotel, I would not stay here! It's a terrible reflection on the university - the condition of this hotel. This hotel is old. Needs updating desperately. The lobby computers don't work and when I... More 

Was this review helpful? Yes
GrahamHotelSystems, Anastasia Sterner Front Desk Supervisor at Holiday Inn Express Ann Arbor, responded to this review

Dear Neitsnamtug, I am so sad to hear that you had an awful experience at our hotel! I would like to apologize about the front desk girls being rude, that is not up to our usual standards and I will take the correct measures and make sure this never happens again. I have also taken a look at the business... More 

Chicago, Illinois
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 13, 2015

This definitely feels like a budget hotel. Though it is very clean and staff is good. But halls have a musty smell and lobby food area is cheap looking. Biggest issue is that beds are TERRIBLE. Mine had a hard ridge at the edges and was soft in the middle. Hotel is well located. Nice mall with good restaurants can... More 

Was this review helpful? Yes
GrahamHotelSystems, Front Desk Supervisor at Holiday Inn Express Ann Arbor, responded to this review

Dear jara50, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always strive to provide great service to all of our guests and want to apologize for falling short of your expectations. I am so sorry to hear that your stay was disappointing, your comfort and satisfaction are of... More 

Grand Rapids, Michigan
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 16, 2015

Room was clean and comfortable but nothing fancy...which was perfect for our family weekend in A2. Downtown is only a short drive away, and it's also near Whole Foods and some nice parks. Just a note..they are re-tiling the pool, which we weren't aware of, but they have arranged for you to use the Kensington's pool, hot tub & sauna... More 

Was this review helpful? Yes 2
GrahamHotelSystems, Manager at Holiday Inn Express Ann Arbor, responded to this review

Thank you for taking the time to give us your feedback. I am glad to hear that your family weekend went well. We are hoping to have the pool/hot tub back up and running within the next week. I am so glad you enjoyed the pool, hot tub & sauna at the neighboring hotel just across the parking lot. Hope... More 

Billings, Montana
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed February 6, 2015

We stay at this hotel yearly and I enjoy it every time. I like that it is close to all of the shopping and restaurants of Ann Arbor. We also travel around the area so it is convenient to get on the interstate. The breakfast is great and the rooms are always excellent.

Was this review helpful? Yes 2
GrahamHotelSystems, Front Office Manager at Holiday Inn Express Ann Arbor, responded to this review

Dear MTHub, Thank you so much for the excellent review. I am very happy that we are able to suit your needs whenever you are in the area. I must agree we do have a very convenient location to get around town, as well as other areas. Thank you very much for staying with us, we look forward to seeing... More 

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