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Extended Stay America - Detroit - Ann Arbor - University South

2.5 of 5
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3265 Boardwalk Dr, Ann Arbor, MI 48108 (Formerly Extended Stay Deluxe)
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1 room 1 guest
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Extended Stay America - Detroit - Ann Arbor - University South
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56 Reviews from our TripAdvisor Community

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Traveler rating
    19
    11
    10
    5
    11
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14
6
6
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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San Antonio, TX
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a quick business trip. Location was close to highway and close to a few places to eat. Upon check in I was upgraded, which was nice. Overall the place was fairly clean and everything seemed to be in its place. Very comfortable layout with a small living area and kitchen. It was a bit odd that the... More 

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Indianapolis, Indiana
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was an okay place to stay. The rooms are big with a full kitchen. The floor was dirty like it wasn't swept. The continental breakfast is coffee, muffin, granola bar and an apple or orange. The air conditioner was really noisy and there was no way to turn it on so it just ran constantly so you got woke... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - University South, responded to this review

The feedback provided in your review is much appreciated. I was disheartened to about the cleanliness and maintenance issues you experienced. Please accept our apologies. Your comments were reviewed by the staff, and we will work to make sure we are thoroughly inspecting rooms prior to guest arrivals to ensure your experience is not repeated. Thanks to your feedback, we... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 20, 2015

The staff was wonderful! Everyone was very helpful considering the state of the FIVE rooms we moved to because of conditions. We show up and check in after a full day at the hospital visiting our Uncle who was on life support. Before going to the hotel, we stopped at the grocery store and bought over $50 worth of groceries... More 

Was this review helpful? Yes 1
Thunder Bay, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 4, 2014

After reading all the reviews, I was a tad bit nervous about staying here. To my surprise, the room was very clean, furniture was in great condition, plenty of supplies, quiet, and staff were friendly.

Was this review helpful? Yes 1
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 28, 2014

I was put up here as a convenience arranged by the University of Michigan Hospitals since I'm from out of town and having a surgical procedure. Let's just say this place is about as suitable for post-surgical accommodations as sleeping under an overpass on I-94. Filthy rooms, furniture with food (I think) stains everywhere, TV's, appliances and lamps that don't... More 

Was this review helpful? Yes 3
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 2, 2014

When we arrived to check in, it was 6:30pm (check in is at 3:00) & we were told that our room was not ready! After waiting around about 35 minutes we got a room. Our room was okay, but could have been cleaner! The next day we went down for continental breakfast and they didn't have anything out! Check out... More 

Was this review helpful? Yes 1
Haymarket, Virginia
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed August 1, 2014

OK where should I start! The first thing you notice when coming in is the TripAdvisor 2013 excellence award sticker on the front door. After seeing this place not sure how they got it. The place has a very bad rotting garage smell when you walk in the front door. I noticed there are 50 gallon trash cans everywhere smells... More 

Was this review helpful? Yes 1
Ann Arbor, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 22, 2014 via mobile

Me and my daughter were bitten by bed bugs badly. We have been at extended stay location in Ohio and it was simply the best.. But we were very dissapointed with the experience we had at this location.

Was this review helpful? Yes 1
Halifax, United Kingdom
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed June 28, 2014

Booked this through priceline/hotwire on an unnamed deal and was okay. Great welcoms on reception from Jenna and the room was comfortable. Showing signs of wear and tear in places, but for the discounted price was good value.

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Grand Rapids, Michigan
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 8, 2014

Carpet was stained and dirty. Room stunk like foreign restaurant. No smoke detector. Toilet had poo stains. Towels had crusty marks on them. Couch was stained and dirty. Spots all over the walls. Hallway carpet looked like it was never cleaned before. The second room they gave us was even worse. Staff member was friendly and helpful though.

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