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Extended Stay America - Detroit - Ann Arbor - University South

2.5 of 5
3265 Boardwalk Dr, Ann Arbor, MI 48108 (Formerly Extended Stay Deluxe)
Hotel amenities
Extended Stay America - Detroit - Ann Arbor - University South
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33 reviews from our community

    Trip type
Traveler rating
    16
    7
    6
    3
    1
Date Rating
Ocilla, Georgia
2 reviews
5 of 5 stars Reviewed May 13, 2013 NEW

This was by far the best hotel experience I have ever had! I had made reservations at a hotel that turned out to be horrible and I relocated here. Fabulous manager and staff! The bed was the most comfortable and the room had everything I needed! And they welcomed my dogs!!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - University South, responded to this review
May 15, 2013

Thank you for your great review of our property. I'm glad that you had such a wonderful experience and we were able to take such great care of you. We look forward to seeing you again, should your travels bring you back to our area. More

1 review
3 of 5 stars Reviewed May 8, 2013 via mobile

My overall experience was ok. I was told things at my time of reservations later on i found out it was all lies multiple problems with the room i felt like i was camping some days my suggestion to anybody thinking of staying here or anywhere is don't assume just bring your own. That even goes for an outdoor grill.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - University South, responded to this review
May 15, 2013

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that we did not properly communicate the amenities we have available to all of our guests properly. Please accept my apology. For your next stay, please know that we keep a limited supply of toiletries behind the front desk for guests... More

ann arbor
2 reviews
5 of 5 stars Reviewed April 15, 2013

I have gone thru a rough period in the last few years forcing me to change residence. I am glad I discovered Extended Stay America. It is the best value for your dollar. The management is professional, helpful, and caring. Any problem that may arise is swiftly dealt with. The bedrooms are spacious and the premises are always kept clean.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - University South, responded to this review
May 15, 2013

Joseph - Thank you for your great review of our property. I'm glad that we were able to provide you with a "home away from home" experience while you visited our hotel. As well, thank you for your kind comments about the staff. I will be sharing them with the entire team. Thank you again for your review. We look... More

Redford, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 8, 2013

I booked via our corporate travel system and got an exceptional price on a room at Extended Stay. I always check Trip Advisor, and was very impressed with the positive reviews I read from other patrons. In fairness, I really only needed somewhere close to downtown to sleep. My experience was not quite as glowing as some of my fellow... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - University South, responded to this review
April 16, 2013

Thank you for taking the time to write a review of your stay. I sincerely apologize that there were issues with smoke odor in your room and some items were not thoroughly cleaned. To prevent this from happening again, my team is diligently working towards making sure that our rooms maintain a fresh smell and more attention is placed on... More

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed November 26, 2012

I recently stayed here to visit my daughter and my stay was amazing! I did not have a reserveration and the staff went above and beyond to accomdate me. My room was comfortable and clean. This was an excellent value. Moreover, Alan was very helpful. I would recomend it to anyone looking in the area. My only regret is that... More

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Ann Arbor - University South, responded to this review
November 27, 2012

Thank you for your kind review. I am so happy it worked out so you to stay with us in Ann Arbor. i appreciate you sharing your experience. We would love to have you back on your next trip to Ann Arbor. More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed November 26, 2012

I recently stayed here because I was in town for a game at The Big House against the Spartans (Go BLUE!!) and was very pleased and impressed with the hotel and the customer service. Everyone was extremely friendly from the front desk staff (especially Alisha & Alan--I hope I spelled her name right) to the housekeeping staff. I stay in... More

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Ann Arbor - University South, responded to this review
November 27, 2012

I wanted to personally respond to your kind review. Thank you for posting it. It's very rewarding to hear you say great things about our service. We are committed to making every guest experience a great one so I am happy to hear we delivered. We do hope to have you back for another U of M game soon. Thank... More

Grandville, Michigan
1 review
5 of 5 stars Reviewed November 16, 2012

Very helpful staff, always there when you need them. Alan is a wonderful person to do business with and Ashley is so very helpful with scheduling my rooms in advance; I don't worry about not having a place to stay when I am in town. However this hotel needs more luggage carts, 2 just isn't enough. Also larger pots for... More

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Ann Arbor - University South, responded to this review
November 20, 2012

Thank you for your recent posting of your stay with us. I really appreciate you sharing your feedback. It's always rewarding to hear our staff taking such good care of your guests. I apologize for any inconvenience with the luggage carts. We will definitely take that into consideration along with your suggestion about our pots and pans. Thank you for... More

Ferndale, Michigan
1 review
5 of 5 stars Reviewed October 30, 2012

I made a trip to volunteer with a organization that I was a part of when I went to college. The room I stayed it was such a great convenience to me. Usually I just drive a few hours to campus and drive home, but this time I decided I'd stay the night because I was tired. The Hotel was... More

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Ann Arbor - University South, responded to this review
November 3, 2012

Thank you very much for your kind review. First of all, I commend you on your volunteer efforts. That is wonderful of you to do. Secondly, I am so happy to hear our hotel in Ann Arbor worked out perfectly for you. Thank you for sharing your glowing feedback and thank you as well for your recommendations to others. We... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2012 via mobile

Thank you for the great service. Your staff is very well trained and my family and I will certainly return on our next trip to your area. I've been to plenty of hotels and I know when I see and experience a well trained staff. As I am a manager, I know the staff is a reflection of the person... More

Was this review helpful? Yes 1
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Ann Arbor - University South, responded to this review
October 31, 2012

Thank you for your recent posting. We appreciate your feedback very much. I am so happy to hear that you received such great service. We work hard to provide exceptional guest service for our guests so you sharing your experience with us is invaluable. Thank you again for staying with us. More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed October 30, 2012

I had a great time while staying at this particular hotel. They were able to accommodate my needs and their customer service was very efficient. I would recommend this place to anyone who needs a quite place to stay while on business or vacation.

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Ann Arbor - University South, responded to this review
October 31, 2012

Thank you for your recent review of your stay with us. I'm glad to hear our location worked out so well for you and you were treated great on top of that! Thank you for choosing our hotel and we hope to have you back again soon. More

 
 
 
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Additional Information about Extended Stay America - Detroit - Ann Arbor - University South

Also Known As:
Extended Stay Deluxe Detroit - Ann Arbor Hotel
Extended Stay Deluxe Detroit - Ann Arbor Hotel Ann Arbor
Extended Stay Ann Arbor
Ann Arbor Extended Stay
Address: 3265 Boardwalk Dr, Ann Arbor, MI 48108 (Formerly Extended Stay Deluxe)
Region: United States > Michigan > Ann Arbor
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #1 of 4 Specialty lodging in Ann Arbor
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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