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All 30 Ann Arbor hotels

Sheraton Ann Arbor Hotel

3.5 of 5 Hotel   |   3200 Boardwalk, Ann Arbor, MI 48108 (Formerly Four Points by Sheraton - Ann Arbor)
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82%
Ranked #4 of 30 Hotels in Ann Arbor
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 3 days ago
jw168clinton Chicago, Illinois
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207 reviews from our community

Traveler rating
    95
    75
    24
    9
    4
See reviews for
74
28
8
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Chicago, Illinois
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

While overall the hotel is pretty decent, it is clear that management is not focused on the details. The hallway carpet is stained and filthy. We have stayed there twice in the past 3 months and in between stays the carpet wasn't cleaned, thus this was not something that just occurred before stay 1. I think this is true of... More

Was this review helpful? Yes
StephenSmyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear jw168clinton, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

1 review
4 of 5 stars Reviewed 2 weeks ago

Everything was great, but the desk was right in front of the air conditioner. I actually had to drape a towel over the vent to deflect the air to the floor so it would not give me frostbite on my left side.

Was this review helpful? Yes
StephenSmyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Alex S, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! My apologies for the cold chill from the AC unit in your room. Hospitably, Steve Smyka More

ny
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I just got back from my stay at the Sheraton, Ann Arbor, Michigan hotel. Once again, I can only say positive things about it. Upon check in, the staff is always courteous. Lisa at the front desk could not have been more helpful. Further, Lindsey in the club room always has a smile on her face and always asks if... More

Was this review helpful? Yes
StephenSmyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear sue610, Thank you for another great review of our hotel & team! We are glad that you enjoyed your stay and hope to see you again very soon. We appreciate your loyalty and kind words more than you can know and appreciate the opportunity to serve you and your family. Please call on me anytime I can be of... More

Paw Paw, Michigan, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We used the Ann Arbor Sheraton for a conference, taking over 2 ballrooms, a conference room and booking rooms for approximately 80 people with more than half of those being teenagers. Shyreka, Laura and our Banquet Captain Jeff were incredibly accommodating to our many needs and changes. The beds are amazing and even when we needed to add roll-aways in... More

Was this review helpful? Yes
StephenSmyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Chanda R, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Steve Smyka More

San Diego, California
Top Contributor
53 reviews 53 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a nice property but they keep bumping people, either the whole floor is sold out to the football team and you may be bumped from your room or a platinum person decides to bump you from your room. In addition they really lack training at the front desk staff. Every time you talk to them you get a... More

Was this review helpful? Yes
StephenSmyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear pranjals, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Chicago, Illinois
Top Contributor
88 reviews 88 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed August 8, 2014

Stayed one night on a business trip. Room was updated, clean, modern and very comfortable (and quiet). Excellent water pressure and temperature in shower. Wifi connection was slow. Location is close to highway. Overall a nice stay for a quick business trip. Would return if I am in the area again.

Was this review helpful? Yes 1
StephenSmyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear TAP647, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Wi-Fi has been addressed and resolved by the way since your visit. Sincerely, Steve Smyka & Staff More

Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2014

My sisters were traveling to Ann Arbor for our sister whose son was in University Hospital. Our family was under a lot of stress as our nephew was terminal. We called the Sheraton reservations and Danielle answered. I explained our situation and she worked with us to secure a 3 rooms for the night at a rate we could afford.... More

Was this review helpful? Yes
StephenSmyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Sula D, Thank you for the great review of our hotel & Donielle! We are glad that you enjoyed your stay and hope to see you again very soon. Hospitably yours, Steve Smyka & Team More

Maine
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 4, 2014

We stayed here for 2 nights. A good location. Has a shuttle. Room are clean and look recently renovated. It has an outdoor pool (seems odd as even in the summer it was chilly for an outdoor pool). Staff is friendly and helpful. The continental breakfast and afternoon "appetizers" in the Club Lounge are okay. Except to just grab a... More

Was this review helpful? Yes
StephenSmyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Traveling_LadyMaine, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warm regards, Steve Smyka & Staff More

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 29, 2014

Stayed two nights for a state swim meet at EMU. 6th floor was super quiet which was great. Had a simple but good breakfast both mornings. Great location-10 minutes to U of M, close to I-94 and Briarwood Mall. Only negative was a dirty looking water glass in the room. Tried to extend our stay but they were fully booked.... More

Was this review helpful? Yes 1
StephenSmyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear hkamy21, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warm regards, Steve Smyka & Team More

Cleveland, Ohio
2 reviews
4 of 5 stars Reviewed July 21, 2014

This is a clean and comfortable hotel. Front desk staff leave a little to be desired, but everyone and everything else will make you glad you stayed. Breandan Aslin and Jim Williams are fantastic drivers who made our stay exceptional, with their timely pick-ups, great information and helpfulness. Just park the car and let these two show you where to... More

Was this review helpful? Yes
StephenSmyka, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Tanya A, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please call on me if I may be of service in any way. Warm regards, Steve- More

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Additional Information about Sheraton Ann Arbor Hotel

Address: 3200 Boardwalk, Ann Arbor, MI 48108 (Formerly Four Points by Sheraton - Ann Arbor)
Phone Number:
Location: United States > Michigan > Ann Arbor
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Ann Arbor Hotel 3.5*
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Also Known As:
Sheraton Ann Arbor
Four Points Ann Arbor
Ann Arbor Sheraton
Ann Arbor Four Points

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