We try to stay at Sheraton's when we can, and this one did not let us down. Nice beds, good location, and nice decor. Plenty of parking which was a good thing due to the spread out nature of the property. We ate dinner in the hotel restaurant, and were pretty surprised that there weren't more people eating there. I...
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All Sheraton's have a quality control built in so we as travelers don't get a big disappointing surprise but it's pretty neat when the rooms are newly renovated, all crisp and fresh like this one in Ann Arbor. My friend and I had plenty of room in our double queen room and we made our own Starbacks coffee in the...
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Dear wixie,
Thank you for your business and sharing your experience with us - glad you enjoyed the services and facilities. I am extremely proud of both.
Hope you do have the need to return to Ann Arbor and look forward to serving you again when you do. If I can be of service in the meantime, please call on...
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I was a little concerned when I read some of the other reviews for this hotel, but I'm glad I booked a room here. I was in town on business, just for one night, and my normal spot in Ann Arbor was booked.
The rooms have recently been redone, and I think the lobby has been completely updated, too. The...
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Dear Ole_Roll,
Thanks for your business and trying us out - glad you enjoyed the experience and hope we will become your "normal spot" for future visits to Ann Arbor.
If I can be of service in any way, please call on me personally.
Hospitably yours,
Steve-
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My son and I visited University of Michigan recently and chose to stay at the Sheraton Ann Arbor. I always travel with a pillow because of bad experiences with hotel pillows. I forgot mine, but it was no problem because the 4 plump, squishy pillows on each bed were wonderful. The beds were very comfortable with crisp, white bedding. The...
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Dear Hattie2610:
Thanks very much for your business, kind words and recommendation! We hope to see and serve you again soon. If I can be of assistance in the meantime, please call on me.
Hospitably yours,
Steve-
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Stayed here for two nights with family, we had booked a room for 3 adults and 2 kids, we called before to confirm that there would be two double beds, and one extra bed in the room for us. When we came the extra bed was missing, since we did not needed it for the first night, my wife went...
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Dear PerMouritzen:
Thank you so much for your business and taking the time to share your experiences during your recent visit with us.
My deepest apologies for the very untypical and poor service you experienced with my front desk and housekeeping teams. I assure you, the incidents you mentioned will be addressed.
If I can be of service in any...
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Nice looking hotel, but poorly run. It took four tries for them to get my reservation correct. Two other family member reported having the same experience. Our first night, there was NO soap in the room, and judging by the many guests in the lobby reporting the same, there must not have been soap in most rooms. Later, around 11...
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Dear Ariel D:
Thanks very much for your business and taking time to share your experiences from your recent stay with us.
My sincere apologies for the very untypical problems you encountered with reservations accuracy and with my Housekeeping team. I assure you, these mishaps will be addressed and not repeated in the future.
Glad to hear you enjoyed our...
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The Sheraton Ann Arbor was very clean and comfortable. The room on the club floor was large and very quiet.
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We have stayed here a few times in the past as it is convenient to our home when we needed work done on the house or just wanted to get away for a swim. This coming weekend I have 3 rooms booked and cannot wait to see the renovations for myself. I have always thought this Sheraton to be family...
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Dear bethgames,
Thanks so much for your continued loyalty and taking time to comment on your experiences with us past & present. I sincerely appreciate the business and kind words.
We look forward to serving you again soon - if I may be of service in the meantime, please let me know.
Hospitably yours,
Steve-
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My family stayed at the Sheraton Hotel- Ann Arbor last weekend (3/16/11). I stopped in to the front desk to tell the Manager before we left: IT WAS THE BEST HOTEL STAY WE HAVE EVER EXPERIENCED!! Our son plays baseball for EMU, so we spend many nights in hotels and never have we had such a home like/welcoming experience.
...
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Dear Anne S,
Thanks again for your business loyalty and taking time to share your praise and recommendation of our beautiful hotel and wonderful staff! We all appreciate the kind words a great deal.
We look forward to serving you and your family throughout baseball season. Please let us know if there is anything we can do for you at...
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We stayed here while in town with our dog. They were welcoming, friendly. It is a very clean newly renovated hotel. We booked a two room suite. Had a sitting room and bedroom. It was perfect. There was a large fridge, microwave and coffee maker. We had breakfast each morning in the restaurant. They had an omelette bar and plenty...
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Dear cormarToronto,
Thanks very much for your business and taking time to comment on your experience here at Sheraton Ann Arbor Hotel!
I appreciate your kind words and recommendation a great deal and look forward to serving you again soon.
If I can be of service in the meantime, please call on me personally.
Hospitably yours,
Steve-
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