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All 30 Ann Arbor hotels

Residence Inn Ann Arbor

3.0 of 5 Hotel   |   800 Victors Way, Ann Arbor, MI 48108
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68%
Ranked #15 of 30 hotels in Ann Arbor
A recent review
5 of 5 stars reviewed 4 weeks ago
Lindsay M Uniontown
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  • Reviews (79)
  • Photos (21)
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79 people have reviewed this hotel

Traveler rating
    27
    25
    11
    14
    2
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37
6
5
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Rooms appeared to be clean but after showering our 7 year old she walked around and her feet where dirty. The carpet obviously hadn't been steamed clean in a while. Its ashame you are paying extremely high prices for what you are getting. If you paid $85+taxes per night you couldn't complain. Property is currently going through a refurbishment. Air... More

Was this review helpful? Yes
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review

CassF1, We appreciate the comments regarding your recent stay. As you noticed we are currently undergoing renovation. I’m glad to hear that the construction was not bothersome to you and that you were able to enjoy our fabulous outdoor pool! We are sorry your suite did not meet or exceed your expectations. We will be looking into your specific concerns... More

Uniontown
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a great experience. The staff were wonderful, the rooms were a generous size, the breakfast was very good and the cleaning staff were amazing! We saw renovations were going on and although I think our room was outdated and probably on the list, a clean room is so much more important than new appliances. I had the dishwasher... More

Was this review helpful? Yes
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review

It is so great to hear what a wonderful time you had with us. Thank you for all the amazing compliments. It is our goal to have every guest have an experience like yours, we’ll see you next time! More

boston, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 2, 2014

Rooms are a bit date; room was a bit dark (not enough lamps). Location is convenient to 94, and the immediate area has a nice selection of fast food and nite spots. Good breakfast, lots of parking. They were undergoing construction while there so the breakfast service was a bit cramped but they did well.

Was this review helpful? Yes
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review

It is good to hear thank you will be back! Thank you for taking the time to share your comments. As we are going through our much anticipated renovation we strive to have all our guest unaffected. We are happy you were able to still enjoy our ongoing amenities like complimentary breakfast, guest social and fitness center. See you next... More

1 review
5 of 5 stars Reviewed May 24, 2014

I can't say enough positive things about the Residence Inn by Marriott in Ann Arbor. They took us in for three weeks while our house was being dried out from water damage. The entire staff made us feel like we were in our home away from home. Everyone went out of their way to make us feel comfortable and stress... More

Was this review helpful? Yes
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review

It was our pleasure to have you here at the Residence Inn Ann Arbor! It is our goal to treat our guests like family and be a “home away from home” especially in a situation like yours. We are so happy we were able to meet out standards with your family. It’s great to hear you’ve got your home back,... More

Langhorne, PA
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 13, 2014

We booked a two room bi-level suite as we were traveling with our 16 year old daughter. The room was definitely clean, but everything else was old, tired and uncomfortable. Horrible lighting from the 1980s, ancient colors, and yes, the outdoor steps up to the room were indeed, crumbling, and coated with snow and ice (it was the middle of... More

Was this review helpful? Yes
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review

We appreciate you sharing your thoughts and the kind compliments about our housekeeping staff and property cleanliness. Our goal is to provide every guest with a superb experience in every aspect, we apologize for not doing so. We are sorry that you were disappointed with the room décor and complimentary breakfast offerings. To address your concerns I am happy to... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 6, 2014

This was a really fabulous experience here. My family and I booked a two bedroom suite and service was top notch from start to finish. We originally had booked a two bedroom bi-level suite with one bedroom and bathroom loft style and another below. You do lack on the privacy issue so we requested if they had any more of... More

Was this review helpful? Yes
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review

Thank you for the comments! We are thrilled to hear that you had such a memorable experience with us. We pride ourselves on high levels of guest service and love hearing that you were no exception. We look forward to your next stay at the Residence Inn Ann Arbor. More

Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 21, 2014

I had a week of appointments at the University of Michigan Health System. Booked a week at the Residence Inn. Got the hospital rate of $100 per night plus tax. The room was clean, quiet, but out dated and had broken lampshades. We travel extensively and have never encountered a situation like we encountered. There was a sign in the... More

Was this review helpful? Yes
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review

Thank you for your review of the Residence Inn Ann Arbor. We appreciate the compliments on our cleanliness and were glad you got to enjoy our hospital discount, however are sorry to hear about your disappointing encounter. Our exterior access rooms do all have private hot water tanks much like a typical home. We only provide the signage in the... More

Columbus, Indiana
1 review
5 of 5 stars Reviewed April 11, 2014

I just wanted to let you know that Rosemary, who was on duty at the desk last night, is a wonderful example of the type of employee all companies should employ. I wasn't sure if I was going in the right direction coming from Michigan heading back to Indiana and it was raining out. I pulled off the next exit... More

Was this review helpful? Yes
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review

Thank you for stopping by! it is great to hear you were so well taken care of, we absolutely pride ourselves on our stellar guest service. We hope you can enjoy the property on your next trip. More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2014

We recently needed a place to stay following a hospital stay. We wanted a place that was comfortable, roomy and had a kitchen. We thought that this was the perfect place. It was spacious, quiet and had a very nice (free) breakfast buffet. The staff was helpful and attentive. The kitchen was well stocked with dinnerware and cooking utensils. Would... More

Was this review helpful? Yes 1
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review

Thank you for your kind review! We're so glad you had a wonderful time in our spacious suites and had a chance to enjoy the complimentary breakfast. We look forward to seeing you again. More

Clarks Summit, Pennsylvania
1 review
5 of 5 stars Reviewed March 14, 2014

Rosemary was absolutely awesome! She does such an excellent job as a hotel receptionist. I highly recommend every guest to meet her. She was helpful, encouraging, and always smiling. What a great way to start our visit.

Was this review helpful? Yes
Stephanie_AGM, Manager at Residence Inn Ann Arbor, responded to this review

It is fabulous to hear how accommodating you found our staff to be thank you! We enjoyed having you as much as it sounds like you did. Hope it won’t be too long before your next visit! More

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Additional Information about Residence Inn Ann Arbor

Address: 800 Victors Way, Ann Arbor, MI 48108
Phone Number:
Location: United States > Michigan > Ann Arbor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Ann Arbor 3*
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Also Known As:
Residence Inn Ann Arbor Hotel Ann Arbor
Ann Arbor Residence Inn

21 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#13 Business Hotel in Ann Arbor
Hotel Class
Official Description (provided by the hotel)
The Residence Inn Ann Arbor is conveniently located near numerous local attractions, including the University of Michigan, and affords families all of the comforts of home with the extra space you need, and amenities that make traveling easier. Our spacious Ann Arbor suites are 50% larger than most hotel rooms, with full kitchens, daily housekeeping, and separate sleeping, working, and living areas. Stay balanced with hotel amenities at Residence Inn Ann Arbor, including a 24-hour fitness center, SportCourt, grilling area, outdoor pool and whirlpool (open summer only) and guest laundry. Stay productive with complimentary wireless high-speed Internet access, business center with printing and fax capabilities. Maintain peak performance with our daily complimentary breakfast buffet and evening socials (Tues-Thurs) including All-American favorites. Our Residence Inn Ann Arbor is your perfect suite hotel in Ann Arbor and truly understands what you want out of your extended stay experience. ... more   less 
Number of rooms
114

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