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Kensington Court

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610 Hilton Boulevard, Ann Arbor, MI 48108 (Formerly Crowne Plaza Ann Arbor)
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Kensington Court
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Kensington Court
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128 reviews from our community

Traveler rating
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    30
    35
    23
    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Detroit, Michigan
Contributor
16 reviews 16 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 21, 2015

I booked my night at the Kensington via Priceline. It was listed as 3 out of 4 stars and I have never regretted booking a 3-star via PL. Until now. Don't let the nice, clean lobby fool you. This dated hotel is not worth the money, even at a Daily Deal rate. It's entirely possible there are super nice rooms... More 

Was this review helpful? Yes 1
GrahamHotelSystems, Director of Sales at Kensington Court, responded to this review

Dear Hobsonmedia I am sorry to hear that you were unhappy with your room decor during your recent stay. We always strive to exceed our guest's expectations. Your comments have been reviewed with our management team. We are happy to hear that you enjoyed our excellent food in Graham's Restaurant while you were with us. More 

San Francisco, California
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 26, 2015

We stayed for two nights in the executive area where breakfast and evening wine hour were provided every day in a small lounge. The wine hour was a nice touch but please do not expect anything fancy. Breakfast was the usual cold cereal, muffins, coffee and orange juice. The hotel is an old building with very low ceilings and narrow... More 

Was this review helpful? Yes 1
New York City, New York
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 19, 2014

Friendly place, good, cozy bar with decent restaurant with reliable traditional food at reasonable prices. Rooms need updating though and they desperately need to provide better towels. i have complained about this many times since i have stayed here often and they have never replaced worn, thin towels. Very good location if you are visiting U Mich.

Was this review helpful? Yes 2
Rochester, Michigan
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 19, 2014

Booked a standard room here through hotwire for $144, which came out to about $175 after the fees were added. Unfortunately, which sites like hotwire and priceline, you don't know which hotel you're going to end up with. I have no idea why this price was supposed to be a deal for this hotel or why is got a 90%... More 

Was this review helpful? Yes 1
Flat Rock, Michigan
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 6, 2014

Rudest front desk I have ever dealt with. Simple request and the lady looked at me and brushed off the request. Will never go back. Everything else was average. Sorry, but you do not get what you pay for with this hotel.

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Midwest
Top Contributor
184 reviews 184 reviews
41 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed October 3, 2014

Stayed here three nights while in town on business. Usually we stay at the Sheraton across the street, but it was full. Gotta say, Kensington Court is nowhere near as nice. To be fair, my room was adequate and service was friendly. But the hotel is showing its age - a bit rough around the edges. We stayed in the... More 

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Sarasota, Florida
Top Contributor
53 reviews 53 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 30, 2014

We stayed there as part of a football weekend, and predictably paid a significantly inflated price. To add insult to the pocketbook injury the entire experience at the property was well below any reasonable standard. The front desk staff at check-in and check-out were, at best, perfunctory, bordering on rude. It was apparent they just didn't care about providing customer... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 10, 2014

I agree with prior comments about not being anywhere close to luxury. I came for a wedding and we had the room block there. If I would of known how not luxury it was I would of gone accross the street to another hotel.Secondly the hotel lost power Friday night. I do work in the hotel industry so I have... More 

Was this review helpful? Yes 2
Eau Claire, Wisconsin
Contributor
12 reviews 12 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 2, 2014

This hotel claims to be luxury but it is far from that! The rooms are very small, outdated and not very clean at all. I'm still trying to figure out what it is about this place that they think is "luxurious". I've stayed in budget hotels that were cleaner and far roomier! The beds were merely double beds rather than... More 

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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed September 2, 2014

I was officiating a wedding at the Student Union (10 minutes away) and this was a great campus location that was not too close to the campus. The rooms are modest and the executive wing is a nice enhancement to the reservation. Traveling with an infant having a separate place to go after he goes to bed, where the monitor... More 

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