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Kensington Court

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610 Hilton Boulevard, Ann Arbor, MI 48108 (Formerly Crowne Plaza Ann Arbor)
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1 room 1 adult
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162 Reviews from our TripAdvisor Community

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Pennsylvania
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Caveat, at the time of our stay the hotel was in the planning stages of a significant remodel. No construction was underway, but I was shown the planning boards of the future construction. That said, the lobby was clean and the staff friendly. The lobby was a bit antiquated and did not make it easy for large groups to gather... More 

Helpful?
Thank hamlet_63017
GrahamHotelSystems, General Manager at Kensington Court, responded to this review

Dear hamlet_63017, Thank you for taking the time to share your experience about your recent stay at our hotel. I want to apologize for the inconveniences you went through at our hotel. As you have mentioned that we are going through a major renovation which will correct the items you listed. We look forward to welcoming you back to our... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Great place to stay. Clean and friendly service. They have real coffee cups in the room along with bottled water in the fridge. The pool is very nice for a hotel at this price. Easy access to freeway.

Helpful?
Thank Stanwoodfarm
Chicago, Illinois
1 review
5 of 5 stars Reviewed November 26, 2015

Everything from beginning to end was perfect. Reserved with the hotel and spoke with Adam on the phone, he was very polite and assured me I would enjoy my stay at the hotel. Randi checked me in and was excellent at explaining all the amenities offered at the hotel. Room was very clean and had a nice little view of... More 

Helpful?
Thank BradyWolverine
Lexington, Kentucky
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 19, 2015

I have stayed at this hotel several times for business. The service is wonderful, and the accommodations are comfortable. I particularly love that I can get a New York Times there every day. The hotel doesn't have a breakfast buffet and I find that odd, but breakfast ordered and served is speedy.

Helpful?
Thank msverble
Chicago
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 11, 2015

The Kensington provided friendly service, clean room, good value. I had a great stay.Free New York Times was also nice. The location is convenient and a short drive to campus and to downtown Ann Arbor. I enjoyed my stay.

Helpful?
Thank MarkAndrew916
Sebastian, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 10, 2015

We used to stay here all the time when it was the Crowne PLaza. But due to changes in relationships between the venue that brought us to town and the hotel, we were put elsewhere in recent years. I am happy to say that our return to what is now the Kensington Court was a very nice reunion. I did... More 

Helpful?
Thank folkslinger218
Basking Ridge, New Jersey
Level Contributor
136 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed November 9, 2015

We booked this place in August for a Nov 2015 football game. At a rate of $280+/night for the "concierge" wing (room 318), I'd say that is a fairly high price however, all the local hotels clip you when they can. We checked in and quickly found the bedding to be more than unsatisfactory. When you sat on any edge... More 

Helpful?
Thank Judge_Smails-BR
GrahamHotelSystems, General Manager at Kensington Court, responded to this review

Dear Judge_Smails-BR, I am deeply troubled to hear about your experience at our hotel. We are truly sorry and certainly disappointed to hear about the perception you are left with about our accommodations. With a hotel such as ours with a rich history in Ann Arbor, many of our rooms have different configurations which can be misconstrued as inconvenient. For... More 

1 review
5 of 5 stars Reviewed November 5, 2015

Stayed 2 nights while visiting friends in Ann Arbor. Room was clean, beds were comfortable. Free wifi worked well. Pool looked inviting, but we did not have occasion to use it. Breakfast at Graham's was very good and very quiet. Desk staff were very friendly and helpful. This was our second time staying here, and we will return when we... More 

Helpful?
Thank Nile H
Ann Arbor, Michigan
Level Contributor
3 reviews
5 of 5 stars Reviewed November 4, 2015

This is a very nice hotel; my parents booked a few nights here for a staycation and we all enjoyed the warm, inviting pool. We also recently attended a Halloween event that the Kensington Court staff put on for area children and were impressed by the fun decor and the hotel's generosity toward the Ann Arbor community. Thanks!

Helpful?
Thank Michelle M
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 28, 2015

I never write reviews but I was compelled to write this one because I was really so upset about my stay there. The first thing to note is that the hotel positions itself as a luxury hotel but that is not really true. The fixtures are dated, the plants are fake, and everything looks a bit worn (eg carpets, paint... More 

Helpful?
1 Thank ProfLopez
GrahamHotelSystems, General Manager at Kensington Court, responded to this review

Hello ProfLopez, Thank you for taking the time to share your experience about your recent stay at our hotel. I want to apologize for the inconveniences you went through at our hotel. This is definitely not the experience we want our guests to have; I appreciate you bringing these events to our attention. I can assure you that we have... More 

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