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Kensington Court

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610 Hilton Boulevard, Ann Arbor, MI 48108 (Formerly Crowne Plaza Ann Arbor)
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Kensington Court
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140 Reviews from our TripAdvisor Community

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Traveler rating
    25
    34
    38
    26
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • Italian first
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English first
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    (140)
  • Mar-May only
    (24)
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    (39)
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    (21)
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Boston, Massachusetts
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed yesterday NEW

CONS: We arrived mid -week, and reported an issue with our room the same evening that we checked in. We were on the top floor and the ceiling was leaking in the bathroom. The next day someone came up to the room and poked a hole in the ceiling to let the water drain, but they never fixed the issue.... More 

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Level Contributor
337 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This reasonably-priced hostelry is quite glitzy. The lobby and hallways are beautifully decorated with lots of crystal and mirrors. The furnishing is posh and colorful. The rooms are also nicely-decorated and colorful with comfortable bedding. It is located close to downtown and UM.

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TERRE HAUTE
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Visited Ann Arbor for its huge Art Fair. The hotel was an ideal location for the visit since it is walking distance to Briarwood Mall which was not only a stop for buses going to the Art Fair but also had shopping and dining options. Plus it appears that when the Art Fair is not dominating the area, it is... More 

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Lexington, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Other reviews are accurate: this is a very very tired, dated place with horrific decor in the common areas that is screaming for an update/renovation of ANY kind. Room was basic: bed, linens, pillows wonderful however and the rug seemed new, but my room had two lamps that were broken..one lampshade that was completely ripped off of the frame and... More 

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Deerfield, Illinois
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We went to the Ann Arbor Art Fair and the hotel, located next to the upscale Briarwood Mall, was well-located. There was a shuttle bus from the mall to the art fair, as parking is usually challenging during this event. The hotel was fine. The room and bed were good. The bathroom was substandard. The washbasin had no place for... More 

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Bloomfield Township, Michigan
Level Contributor
103 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for two nights during my son's freshman orientation at UofM. The staff are very friendly, the King room was nicely appointed with a desk, chair, leather sitting chair with ottoman, a nice sized tv, and a refrigerator with two complimentary bottles of water. There was also a very large indoor pool and a pretty nice fitness center... More 

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1 review
1 of 5 stars Reviewed 1 week ago

Bathroom ceiling has huge water pockets. We told them. They sent someone who poked a hole in plaster and drained it only to have it fill right back up even worse. I had to get 4 different room keys in 1 day. We left today at 10:00am and came back at 3:30 and our room isn't cleaned. I overheard cleaning... More 

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Durham, North Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The physical attributes of this hotel are moderate at best...what really pushes it over the edge is the consistently horrible service from each and every hotel staff member we came in contact with throughout our multi-day stay. Even afterwards, the horrible service continued. They were unfriendly, unhelpful, and incompetent. Very sad, as the hotel could be quite pleasant with just... More 

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smdds7983
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

the hotel is in a great location (there are many hotels and restaurants all around the shopping mall). the Kensington has some unique décor, but overall its nice. It could be deemed a little out-dated, however it is a clean hotel at a reasonable price. we are a family of 4 (2 children under 3 years old). the room we... More 

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GrahamHotelSystems, Director of Sales at Kensington Court, responded to this review

Dear dinfamily2009- Thank you for taking the time to review our hotel. We appreciate the nice comments about your experience with our staff and the cleanliness of our rooms. We are happy to hear that you enjoyed your staff with us. We hope that the next time you are in the area you will consider staying with us again. Best... More 

Vail, Colorado
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First, the good. Staff were kind, helpful and qualified. But the hotel overall is extremely tired and outdated. It is in need of a total refurbishment. The first room smelled of smoke. It is unlikely to be capable of being cleaned at this point. Room had been refurbished, but systems and basics were old. Furniture is chipped. Lamps are twenty... More 

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GrahamHotelSystems, Director of Sales at Kensington Court, responded to this review

Dear Vail2Italy- I am sorry to hear that your recent stay did not meet your standards and that you ended up moving to the adjacent Holiday Inn Express. Your concerns about the conditions of the hotel have been brought to the Hotel Management team. While we didn't meet your expectations with our guest rooms I am pleased to hear that... More 

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