This hotel is in such a great area, close to resturants, shopping and downtown. I was amazed at the cleanliness, decor, and newness of the hotel. The desk staff were simply wonderful, answering every question that I asked. They were very helpful with directions and resturants that they recommend. As we walked to our room, we were on the fifth... more

We have an upcoming group stay for the AAU Jr. Olympics, at the Holiday Inn & Suites in Ann Arbor, MI and the customer service experience has been nothing but OUTSTANDING. Sherri, one of the hotel's sales managers, has called me weekly to inform me of group bookings, rate changes, etc. She has been very accomodating and we haven't even... more

One of the cleanest Holiday rooms I've stayed in with more upscale furnishings. King size bed was very comfortable. Rooms were quiet and exceptionally clean. Shower area had decorative tile. Refrigerator to keep your beverages cold or leftovers from dinner out. Microwave was useful too. Nice to have a lounge chair and ottoman to stretch out in and read. Had... more

This hotel stole $123 from me after refusing to cancel my reservation, despite the fact I called a full 24 hrs in advance. Apparently they value stealing other people's money more than they value quality customer service. I have left numerous messages with Mark, the hotel manager and he has not returned my calls or emails. I am attempting to... more

Another good Holiday Inn stay. Clean and friendly, wireless was good, and close to the UM campus so there were plenty of good eating places just a quick drive away. more

This hotel is good value for money and only 7 minutes drive from downtown. The room was clean and quite large with a seperate lounge and dining area. The pool/whirlpool area was clean, the water warm enough for our young daughter to swim in. The bed was comfortable and they provide 3 pillows per person. We did not eat at... more

We had a great experience at this hotel. The staff was warm and friendly and the room was clean and very spacious. I LOVED the beds and pillows! It would have been nicer if the breakfast was included, but the offerings in the lobby restaurant were very reasonably priced. more

It's not often that you can honestly describe a Holiday Inn property as terrific, but this hotel falls under that category. It's cost effective and feels like it's brand new. The suite with whirlpool bathtub is incredibly spacious for the price. This hotel is tucked behind a few restaurants in the south side of Ann Arbor, so it's not for... more

We stayed at this hotel for one night to try the new hotel and let the kids go swimming. We had a King Suite and there was plenty of room. We also had a regular room which was average in size. First the pros.. The hotel was very quiet , I think there were just a handful of people staying... more