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Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area

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3155 Boardwalk Drive, Ann Arbor, MI 48108
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Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area
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Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area
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144 Reviews from our TripAdvisor Community

Traveler rating
    71
    55
    8
    6
    4
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37
30
11
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel seems really nice but the reception was poor and the customer service is poorer. The person that checked me in had an unwelcoming attitude and could really careless that I wa upgrading to a suite. It seems like I was inconveniencing her. Also, I can't seem to get anyone to answer the phone for a wake up call.... More 

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Windsor
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for a weekend getaway. It was wonderful. The room and indeed the whole hotel was spotless. All the staff were so friendly and helpful from the front desk staff, the bar and restaurant staff, and the housekeepers, to Beth the chef. The food is absolutely fantastic. We ate in the restaurant both nights of... More 

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Shannon_Betrus, Director of Sales at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear Liz R., Thank you for your recent stay at our hotel and for your wonderful review! I'm glad that you had a peaceful weekend with us and that you were able to take advantage of our restaurant and the pool. I will be sure to pass your comments along to all of the staff, and we look forward to... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Even though I am going to Ann Arbor for medical treatment and consultation, Mark and his employees ALWAYS make it a pleasant stay. To start with they offer a medical rate that is very nice and then everyone from the front desk staff to the restaurant staff ( Anthony is always friendly and the food is good) are friendly and... More 

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Shannon_Betrus, Director of Sales at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear MCToom, Thank you for taking time to post this wonderful review! We appreciate your loyalty to our hotel, and I'm glad that you have found the property and staff to be welcoming during all of your visits. We look forward to being of service again in the future. Warm Regards, Shannon B., Director of Sales More 

Cadillac, Michigan
1 review
3 of 5 stars Reviewed April 23, 2015

I recently traveled and stayed in this hotel for work. The staff and the service was great. The pool and gym were fantastic. The restaurant staff was great, the food, however, was not. Everything had an off taste to it. I tried multiple items from the menu as I was here a week, and they all had that same taste.... More 

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Mark K, General Manager at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear lamoremj, Thank you for choosing our hotel for your recent visit and for the the comments about your stay. We are pleased to hear you found our staff helpful and friendly and the facilities to be clean and comfortable. We appreciate your feedback regarding the internet service and food service, two very important guest needs. We will use your... More 

2 reviews
5 of 5 stars Reviewed April 21, 2015

Staff is great allowed a early check in, entire property very clean, rooms clean very very comfortable, wonderful stay and breakfast great felt secure Great location, easy access to highway and to Detroit airport, restaurants, shopping. Pool is great with hot tub, good exercise equipment.

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Shannon_Betrus, Director of Sales at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear J.R. S, Thank you for your recent stay at our hotel and for taking time to post a wonderful review! I'm glad that everything exceeded your expectations and that you were able to take advantage of the pool, hot tub and restaurant. We look forward to having you as our guest again in the future. Warm Regards, Shannon B.,... More 

1 review
5 of 5 stars Reviewed April 21, 2015 via mobile

Very nice staff, clean rooms, inside pool, jacuzzi, gym, delicious,breakfast, towels clean everyday, it was a really good pleasure to stay there, conference room available, nice restaurant and bar, I will back for sure

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Shannon_Betrus, Director of Sales at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear ivonnehoepp, Thank you for choosing our hotel for your recent stay in Ann Arbor and for taking time to post a review! I'm glad you were able to enjoy some of our amenities like the pool and restaurant. We appreciate your business and look forward to having you back! Warm Regards, Shannon B., Director of Sales More 

Kingston, Saint Andrew, Jamaica
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 13, 2015 via mobile

My son and I recently spent two nights whilst visiting the Michigan Law School for an admitted students weekend. We had a very good experience and can highly recommend this hotel. The room was clean and comfortable, spacious and the beds had great mattresses. We had breakfast at the hotel, which was extremely good value and very tasty. The hotel... More 

Was this review helpful? Yes 1
Shannon_Betrus, Director of Sales at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear Wendy S., Thank you for choosing our hotel for your recent stay and for taking time to post your wonderful comments! I'm so glad that you and your son enjoyed your stay and that all of our staff was able to help with anything you needed. If you son does select U of M, we look forward to having... More 

Ann Arbor, Michigan
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 7, 2015

I've been staying at Holiday Inn and Suites for over seven months as a result of severe water damage to my house while I was on vacation. The hotel is a nice place to stay for a small town. The manager and staff are friendly and willing to help with any problem that you might have. The rooms are clean... More 

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Shannon_Betrus, Director of Sales at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear Scales1967, Thank you for taking time to post a review. It has been a pleasure to have you as our guest the past few months, even though the circumstances that brought you to us weren't the best! All of our staff has really enjoyed getting to know you will miss you as you head back home. We are always... More 

Canada
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 3, 2015

Stayed here 4 nights for a business trip. This hotel is in an industrial park, but within walking distance of Briarwood Mall. The hotel itself was very clean and well kept, and staff all over the hotel ( from the restaurant/bar, to the room service folks to front desk to the shuttle driver) greeted me daily with smiles. Good exercise... More 

Was this review helpful? Yes
Shannon_Betrus, Director of Sales at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear Sassix, Thank you for your recent stay and for your wonderful comments! We appreciate having your business and are very happy to see that everything exceeded your expectations. We look forward to having you as our guest again in the future. Warm Regards, Shannon B., Director of Sales More 

1 review
5 of 5 stars Reviewed February 28, 2015

Had a great experience with really nice rooms. Hayley at the front desk was the best part about the stay! Really friendly and went out of her way to upgrade our rooms and make sure we had a great time. I travel a lot and see many hotels and she was the best front desk person I've had, not to... More 

Was this review helpful? Yes
Shannon_Betrus, Director of Sales at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear Zeek111, Thank you for choosing our hotel for your stay in Ann Arbor and for your wonderful comments about our hotel. I will be sure to pass these along to the staff, and we hope to see you back again next time you are in the Ann Arbor area! Warm Regards, Shannon B., Director of Sales More 

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