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Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area

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3155 Boardwalk Drive, Ann Arbor, MI 48108
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1 room 1 guest
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Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area
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153 Reviews from our TripAdvisor Community

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Traveler rating
    75
    58
    10
    6
    4
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43
30
11
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Harrisburg, PA
Level Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not walkable, but an easy drive to downtown Ann Arbor. The hotel staff were very nice and accommodating. Our room was exceptionally clean. My only frustration is that when there are four people staying in a room, to please make sure there are four towels and wash cloths. We stayed for four nights and had to walk to the front... More 

Was this review helpful? Yes
Mark K, General Manager at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear MelG, We appreciate your kind comments and feedback about our staff and hotel. Thank you for staying with us and we look forward to the opportunity to be of service in the future. The information you provided is very valuable and will be used to improve our service delivery - thank you! Sincerely, Mark K. GM More 

Evansville
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I recently visited Ann Arbor on a business trip and stayed here. I was expecting the hotel to offer a little bit more for $130 a night. Breakfast was not free. Rooms were smallish. I found 3 roaches in my room throughout the week. Ice machine on first floor didn't work. Lobby was average. Rooms were kept clean and the... More 

Was this review helpful? Yes 5
Clinton Township, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 30, 2015

I must let everyone know who is thinking about spending a few days in Ann Arbor. This hotel and its staff were amazing. We ordered an extra roll away bed and it was in the room within 10 minutes, we had a 20 month old active little boy who had plenty of space to play and do the normal 20... More 

Was this review helpful? Yes 2
Mark K, General Manager at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear grandma2447, We are so pleased to hear your wonderful comments about our staff, your suite and the convenience of our location close to downtown and other area attractions. Thank you for staying with us! We look forward to serving you and your family again in the near future. Warm regards, Mark K GM More 

Ann Arbor, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 29, 2015

We had ten rooms an two suites for a family event the weekend of July 17. The staff was friendly and could not do more to make our three events there wonderful. We will back. The rooms were clean, the breakfast staff wonderful and the management staff bent over backwards to make our group have a wonderful experience.

Was this review helpful? Yes 1
Mark K, General Manager at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear Rich L, Thank you for choosing our hotel for your visit to Ann Arbor and your kind comments and feedback. Your business as an IHG Rewards Platinum member is very much appreciated. We look forward to having the opportunity to be of service again in the future. Warm regards, Mark K GM More 

South Florida, Florida
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 21, 2015

I recently stayed here with my family of 5 while dropping off my son at a UM summer program. The receptionist was very friendly and recognized me as an IHG rewards platinum member. She upgrades us to the King Boardroom Suite, which was amazing. Large bedroom, very large bathroom and a huge living area with pullout couch. Very comfortable accommodations... More 

Was this review helpful? Yes 2
Mark K, General Manager at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear Rich L, Thank you for choosing our hotel for your visit to Ann Arbor and your kind comments and feedback. Your business as an IHG Rewards Platinum member is very much appreciated. We look forward to having the opportunity to be of service again in the future. Warm regards, Mark K GM More 

Barrie, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 7, 2015

Only double beds available, would prefer queen. The breakfast buffet was not worth the $7.99 per person, it actually made my son throw up, he didn't like it at all! Everything else was satisfactory. There was free coffee and tea in the lobby but it only had decaf, that was disappointing.

Was this review helpful? Yes 1
Shannon_Betrus, Director of Sales at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear Susan H., Thank you for your recent stay with us and for taking time to post a review. We appreciate your comments and will be sure to share them with the staff, as we are always looking to improve. I apologize that your son did not enjoy the breakfast and that we only had rooms with double beds. We... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 5, 2015

Clean, very quiet and convenient to the university and many eating establishments. I will be happy to return here and next time go swimming in their large pool. Hotel has a bar/restaurant inside which looked great too.

Was this review helpful? Yes 1
Shannon_Betrus, Director of Sales at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear Lynnette91412, Thank you for your recent stay at our hotel and for taking time to post a wonderful review. I'm glad that you found the location to be convenient, and we hope you are able to come back soon to enjoy the pool and the restaurant! Warm Regards, Shannon B., Director of Sales More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 30, 2015 via mobile

Better than expected Wide rooms ,stylish Friendly front desk Would like to visit again Cool pool Nice gym The main point that I loved so much Is the feeling that you are in your home not in a hotel Thanks

Was this review helpful? Yes 2
Shannon_Betrus, Director of Sales at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear Mohamed K, Thank you for staying with us during your trip to Ann Arbor and for your wonderful comments. I'm glad that you found our hotel to feel like home! We look forward to having you back any time you are in the area. Warm Regards, Shannon B., Director of Sales More 

Columbus, Ohio
Level Contributor
1 review
4 of 5 stars Reviewed June 19, 2015

Stayed at the HI for a work trip. Found the staff to be extremely accommodating and helpful (recommendations, shuttle service, etc.). The hotel was clean, beds are comfortable, bathrooms are nice. Had no complaints about my stay. The gym didn't have any free weights but had several elliptical machines...used to seeing 2 half broken ellipticals in a hotel gym. This... More 

Was this review helpful? Yes
Shannon_Betrus, Director of Sales at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear jenpic626, Thank you for choosing our hotel for your recent stay in Ann Arbor and for taking time to post a review. We appreciate your wonderful comments! I'm glad that you were able to enjoy the fitness center while you were here, and that the staff was able to help with any of your requests. We look forward to... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 1, 2015

The hotel seems really nice but the reception was poor and the customer service is poorer. The person that checked me in had an unwelcoming attitude and could really careless that I wa upgrading to a suite. It seems like I was inconveniencing her. Also, I can't seem to get anyone to answer the phone for a wake up call.... More 

Was this review helpful? Yes
Mark K, General Manager at Holiday Inn Hotel & Suites Ann Arbor Univ. Michigan Area, responded to this review

Dear uwlaw5856, Thank you for choosing our hotel and for your valuable feedback. We are glad to hear you found the hotel to be nice, but are very sorry that the service at the front desk was not acceptable. We will share your comments with our staff in our effort to assure this doesn't happen in the future. This is... More 

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