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Hilton Garden Inn Ann Arbor

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1401 Briarwood Cir, Ann Arbor, MI 48108
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Hilton Garden Inn Ann Arbor
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Hilton Garden Inn Ann Arbor
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445 Reviews from our TripAdvisor Community

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Traveler rating
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    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Hilton Garden Inn Ann Arbor
See the most recent reviews
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 14, 2015 via mobile

We stay at a lot of hotels,usually Marriott but we did come here and we enjoyed the breakfast so much- it was very reasonably priced. Such a nice change having these omelettes made to order by friendly faces, we were very very impressed with the restaurant

Was this review helpful? Yes
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi Brent119, I am so happy to hear that you decided to give our hotel a try during your recent trip to Ann Arbor and that you had a good experience in the restaurant. Aren't the cooked to order omelets delicious?! Our guests love being able to customize breakfast each morning in the Garden Grille and Bar. We hope you... More 

Ann Arbor, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 13, 2015

They told me one price at check in. I check my account balance they charged me beyond double what they told me. When I went to get the problem resolved the staff was very rude & spoke to me in a very unprofessional tone. Overall the hotel & the rooms are very nice but the staff is far from it.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 5
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi Tykisha E, I am sorry to hear that you experienced confusion and frustration during your recent stay with us and hope that the resolution was to your satisfaction. If you would like to discuss this further, I would be happy to speak with to be sure you are 100% satisfied. I can be reached directly at 734.585.0304 or bell@raymondteam.com... More 

Lake Orion, Michigan, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 9, 2015

We were impressed with the room and the bed was really comfortable, however, we were awoken by noises coming from next door the next morning. I was amazed at how much we could hear from next door. Other than that, the hotel was good and is at a perfect location.

Was this review helpful? Yes
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi Erika S, Thank you for taking the time to provide us with a review of your recent stay and for the feedback regarding the noise in your room. We appreciate hearing this as it helps us to grow and improve our services. We hope to see you the next time you are in town and will be sure to... More 

Gulf Breeze, Florida
Level Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed January 2, 2015

This is by far the best Hilton Garden Inn I have stayed in. The staff is outstanding, wonderful breakfast and the amenities are great. The location is convenient to everything Ann Arbor has to offer. I will definitely be back!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi RBookout, Thank you for the glowing review! We are so pleased to hear that you enjoyed your most recent trip with us. We look forward welcoming you back - thank you for your loyalty! Kind Regards, Christina Bell More 

Level Contributor
2 reviews
5 of 5 stars Reviewed January 1, 2015

Great pool for kids! Nice, well-appointed hotel with high standards for cleanliness. The beds were a bit firm for my taste, but otherwise, I enjoyed a very restful night's sleep. We also had an opportunity to have breakfast in the hotel's on-site restaurant, which was very reasonably priced and delicious! I would definitely visit this hotel again, and will recommend... More 

Was this review helpful? Yes
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi Cherie231, Thank you for taking the time provide us with such a great review of your recent trip to Ann Arbor. I am so pleased to hear that you and your family enjoyed both the Cool Pool and the Garden Grille and Bar. We are eagerly awaiting your next visit to the hotel! Sincerely, Christina Bell More 

Chicago, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 30, 2014

I feel weird writing a review of this place because we generally just stay for a night or two at a time seeing family, but for some reason my wife and I really like this Hilton. It's centrally located, clean, people are friendly, rooms are nice, and it just has sort of a comfortable feel to it.

Was this review helpful? Yes
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi John B, We were so pleased to see you and your wife recently. It is always a pleasure having you stay at the hotel. We know that there are a number of places in Ann Arbor to choose from, but I am so happy that you feel so comfortable at ours. The team hopes to see you return again... More 

1 review
5 of 5 stars Reviewed December 30, 2014

Had a great stay. Staff was friendly and kind. When we checked in the two men at the front desk were very accommodating. Pool area is great. All around great stay. We are going to come again on the weekend.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi 616cindyp, Thank you for choosing the Hilton Garden Inn Ann Arbor on your recent trip to town. I realize that you have many hotels to choose from, but we are so happy you chose ours. Thank you for all of the kind comments - I will be sure to share them with the whole team, but especially those at... More 

Chicago, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 30, 2014

This HGI is very nice, and located next to Briarwood mall and several dining locations. The rooms are very clean and provide most of what one needs to enjoy a comfortable stay. I would say the dining area in the hotel could use a small step-up - we had three rooms booked, and a couple other local family members who... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi Kevin M, Thank you for choosing the Hilton Garden Inn for your recent trip into Ann Arbor. It is wonderful to hear that you had an overall great experience. I appreciate the feedback on the restaurant. I have discussed this with the hotel teammates as we use this information to grow and improve constantly. I hope to see you... More 

Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 27, 2014

I love Hilton and this Hilton did not disappoint! The service was amazing, the pool was awesome for my four year old and the breakfast might just be the best part. It was a great deal. We came here for my Sisters birthday and had a blast!

Was this review helpful? Yes
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi Alexandra B, It is so great to hear of your wonderful stay. Isn't the pool perfect for 4 year olds? Well, really for any age!! The fountains seem to be as much fun for the parents as the kids! We hope to see you back soon to celebrate the next birthday. Kind Regards, Christina Bell More 

Dayton, Ohio, United States
1 review
5 of 5 stars Reviewed December 26, 2014

Okay so Im and Ann Arbor native but about two years ago moved to Ohio. Evrytime I go back home I strive to stay at this wonderful hotel! The staff is amazing and funny. The pool is great for my son and nephew! The hot tub is FANTASTIC! The rooms are very modern and beautiful. Close to the Briarwood Mall... More 

Was this review helpful? Yes
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi Dijah B, Wow, thank you for the glowing review! We are so happy to be your hotel of choice every time you come to Ann Arbor. I will be sure to share all of your kind comments with the team, but especially with Lynn, Henry and Debra. See you soon! Christina Bell More 

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