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300 South Thayer Street, Ann Arbor, MI 48104
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Reviews you can trust

65% Recommend
3.5 of 5 stars 23 reviews
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All (23)
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4 of 5 stars
butterflyHunter   13 contributions
Chicago
Jul 23, 2009 | Trip type: Business

We stayed 3 nights. We found the staff attentive, the rooms were just fine, and the location very convenient. There is a turn-down service with chocolate & bottled water. Wireless internet was included, and a cereal or buns - type breakfast. Valet parking. Our room did not have a fridge; I don't know if some do. The exercise room has... more

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5 of 5 stars
ag333   1 contribution
philadelphia
Jul 14, 2009 | Trip type: Couples

The service was very attentive starting with the Valet and Desk clerks who remember your name. The rooms depending on which type vary in size so make sure you ask when making your reservation. The help has always been able to help get anything we have needed or forgotten and the location is right on campus. more

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3 of 5 stars
Hydrogen1   1 contribution
So Cal
May 16, 2009 | Trip type: Business

Check in was so-so. If the desk clerk smiled or showed any interest, it was while I was out of the room - but then it was midnight. Once in the hotel, the valet, front desk, hotel and housekeeping staff were cordial and friendly. I was greeted by name every time I entered the lobby, and really appreciated the gesture.... more

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1 of 5 stars
bookwork863   1 contribution
Michigan
Feb 8, 2009
0/1 found this review helpful

I stay in hotels ~ 120 nights / year and the customer service I experienced at the Bell Tower was the worst I have ever had in any hotel. This is a hotel with 1-star service trying to masquerade as a 4-star hotel! DO NOT stay here if you care about being treated as a valuable customer, or mind paying... more

Management response from
belltowerhotel, General Manager

I have contacted this guest three times without a response. We stand behind our service 100% and follow up on all issues as they are brought to our attention. I did not have the opportunity to address this issue as it was not brought to my attention, neither during nor after their stay. We are an elegant hotel with European...

Great Stay
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5 of 5 stars
worldtraveler365   1 contribution
Chicago
Nov 21, 2008 | Trip type: Business

This was such a great hotel.  If you tend to stay in roadside chain hotels, this may not suit you.  You have to enjoy fine hotels to truly enjoy this hotel!  The location can't be beat (right on the University of Michigan campus) and there are restaurants all around it.  The service was the best I have ever received and... more

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4 of 5 stars
gomblu   1 contribution
Southwest US
Sep 29, 2008 | Trip type: Family

Great little boutique hotel with character in the heart of Ann Arbor. Easy to walk to everything and experience the campus. Very European flare and service was outstanding with knowledgable people and very personal attention. Would stay there exclusively on any future trips to Ann Arbor. more

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2 of 5 stars
amysunshine   1 contribution
Twin Cities, MN
Jul 17, 2008 | Trip type: Business
0/1 found this review helpful

If I had paid for this hotel myself and my company had not paid for it I would've been a lot more upset with my stay. Our reservation was lost when we arrived and very little was done to remedy the situation. We had to log on to the hotel computer to show them our records of the reservation before... more

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5 of 5 stars
goorangemen   1 contribution
farmington,nm
May 20, 2008 | Trip type: Business, Family
1/1 found this review helpful

My family had the pleasure of staying at the Bell Tower for a recent graduation celebration. Located on the Uof M campus you are within walking distance of many excellent restaurants,bars,shops,etc. The staff were as friendly and professional as any I have ever encountered. The valet parking was convenient and efficient. Although it is an older hotel, the rooms and... more

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4 of 5 stars
Liveforvacationgirl   2 contributions
Michigan
Mar 22, 2008

My husband and I really needed a quick getaway and chose the Bell Tower Hotel. We are very familiar with Ann Arbor and love to walk everywhere and stop into the shops and restaurants. The Bell Tower is very well situated for this. We were treated well by all the staff and the valet parking was a nice touch. Our... more

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5 of 5 stars
MBQ   6 contributions
Detroit, Michigan Suburb
Jan 23, 2008

Stayed here over a weekend with 4 other couples to celebrate a birthday. I'm pretty jaded (am a travel agent) so was delighted by the lovely hospitality. Staff could not have been more welcoming or attentive. I've learned that you have to compare apples with apples in this business. If you want to stay near the highway in a brand... more

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Bell Tower Hotel Also Known As

  • Bell Hotel Ann Arbor
Address: 300 South Thayer Street, Ann Arbor, MI 48104
Ann Arbor Hotels Bell Tower Hotel
3.5/5.0
23