The best thing about this over priced, slightly stuffy but overall nice hotel is the location in downtown Ann Arbor within walking distance to many bars, restaurants and activites. A big problem is NO room service after 10:30pm. Not something I would expect for an average room priced over $200.00 a night. Our room was clean, but could use some...
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Thank you for taking the time to review your stay with us. I am sorry to hear that we were not able to deliver room service from Mercy's past 10:30PM. Hopefully you contacted the front desk so we were able to order from the numerous local restaurants that are able to deliver to your room.
Thank you again.
DeWayne Grann...
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We stayed 2 nights at the Bell Tower Hotel. It's location right in the middle of the U of M campus was great. The room was very nice and clean and the staff was warm and helpful. The hotel itself has a very warm, welcoming feel about it - not your sterile lobby type - more like an old world...
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Thank you for taking the time to review our hotel. I am glad that you appreciate our European style lobby and decor. We look forward to your future stays with us.
Thank you again and good travels!
DeWayne Grann
General Manager
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I recently took my high school senior to visit University of Michigan. I chose to stay at the Bell Tower since everything in the main campus is within walking distance and you can walk through Ann Arbor very easily to shop or find a nice restaurant for lunch or dinner. The accomodations are very nice w/ attractive decor and very...
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Thank you for visiting the Bell Tower. We understand the importance of making your travel as easy as possible. Providing the best guest service in Ann Arbor is our mission and I feel each and every staff member tries their best.
Best of luck on your child's collegiate decision but I vote for U of M.
Thanks again,
DeWayne Grann...
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The Bell Tower is a gem. Whenever we are staying over in Ann Arbor our first choice is The Bell Tower. We highly recommend it. Truthfully, it is THE place to stay.
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Thank you for believing we are the "place to stay". Very gracious comments!
Thank you again,
DeWayne Grann
General Manager
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I stayed for one night on a quick trip to Ann Arbor, and the staff couldn't be better. The hotel is of the "Grand Old" variety, and I like it very much. The valets parking my car were polite, helpful, and efficient; the desk clerk was great and called my room to make sure everything was ok. The location is...
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Thank you for bringing this to my attention. We noticed a noise problem with the few connecting rooms and have solved that but may need to look into a solution to this problem. Thanks for your review and sharing your thoughts about the staff and level of service you received.
Thanks again and I will most definitely look into solving...
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Great stay, very efficient/helpful, everything you need if visiting UM on business:
- free wifi/no password
- buffet breakfast laid out
- free valet
- full list of replacement toiletries if you've forgotten any
- good price
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Thank you for writing the review. I know it is difficult when you are traveling to take the time to share your experiences so I am especially thankful for it. I am glad we offered all the amenities you needed during your business trip. We look forward to having you back when you return to Ann Arbor.
Regards,
DeWayne Grann...
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I visited the Bell Tower Hotel for the preview of Philip Glass's "Einstein on the Beach" JAN 21st. The hotel was walking distance to everywhere on campus. It wasn't even too hard to get to/from the Amtrak station. All the local food and entertainment spots were right around the block. The hotel was quiet and very comfortable. The staff was...
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I am glad to hear that you were able to enjoy Einstein on the Beach. It was an absolutely fabulous performance. I hope your bottom was not as sore as mine after the performance but well worth it!
Thank you for taking the time to review our hotel and we look forward to having you back if you return to...
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As I'm sitting in the Bell Tower Hotel lobby, I thought that it was as good of a time as any to share my experience here.
The room was a little dated, but my room was very clean and comfortable. I slept very well; the shower was hot and had very good pressure - the key components of a good...
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Thank you for your review. We strive to offer the best guest service in Ann Arbor and are happy to see it does not go unnoticed! Thank you again and we look forward to have you back.
DeWayne Grann
General Manager
Bell Tower Hotel
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While visiting the University of Michigan, I wanted a hotel where I could park my car and walk. the Bell Tower fit that need with it's convenient location, right across from the Central Campus Bell Tower, no worries... it doesn't ring at night, and it's free valet parking.
The staff was incredibly helpful and friendly. Some of them are students...
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Thank you for your review. I am extremely happy to hear that our service was excellent. We really pride ourselves in the service we offer, not just our location. You are correct, we have redecorated our rooms but are in the midst of renovating the bathrooms. We completed half of the bathrooms and are going to complete the next phase...
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Stayed for 4 nights. Had to ask for maid service to make up my room everyday, because it wasn't done by 3:00. They did not replenish coffee that was used, had to call down for it. Internet did not work for 24 hours of my stay. Hot water took 15 minutes to get in the shower (what a waste). The...
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Thank you for taking the time to write a review. I apologize your room was not cleaned until 3:00PM. I have reviewed this situation with our housekeeping manager and our policies were followed. Although, we could have improved your situation by making a note in your folio to clean your room earlier throughout your stay.
We are also renovating the...
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