On campus for a college tour. Arrived on Sunday night and the hotel did not seem to busy. We had reserved a suite for three of us. People at the desk were lovely and helped us with directions. Our suite was big enough. Could use a makeover, but clean and just fine for our purposes.
Was a heat wave in...
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Thank you for taking the time to write a response to your stay at the Bell Tower. I am sorry that you experienced the trash pick up early in the morning. We have been working with the city on their pick up times and unfortunately, they are not showing a lot of sympathy toward our hotel guests. I will continue...
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I stayed at the Bell Tower on a trip to Ann Arbor to look at the University of Michigan. The location is wonderful--right across the street from the campus--but the service was really what made this place shine. From the minute you walk through the door the staff is friendly, professional, and extremely accommodating. The breakfast staff cheerfully and sincerely...
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Thank you for taking the time to write a review about your recent stay at the Bell Tower. I am glad to hear your experience with the staff was great. You are correct, we try to recognize repeat travelers at the desk when they arrive and continue that service during multiple day stays in the breakfast.
We are looking into...
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I've stayed at the BTH numerous times in the last 10 yrs while attending University events. The lobby has a European look to it. The staff was very professional and friendly. I had a cocktail in the restaurant in the evening. I was pleasantly surprised with how busy the restaurant was. They must be doing something right. The free wi-fi...
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Thank you for taking the time to write the review. I am pleased to hear that you choose to stay at the Bell Tower when you return to Ann Arbor. Your business is important and we look forward to seeing you during your next visit.
Sincerely,
DeWayne Grann
General Manager
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The Bell Tower is in the heart of the U of M campus and that allowed us to walk to our events easily and to experience even more of campus life. The valet parking service means no hassles with parking. The staff are extraordinarily friendly and thoughtful and made our visit very smooth.
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Thank you for your review. We are pleased that you enjoyed your stay and the conveniences that came with it. We look forward to seeing you in the future!
Sincerely,
DeWayne Grann
General Manager
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Outstanding, friendly, detail-oriented service. Everyone exceeded my expectations. My room was quiet and meticulously clean, a bit small and the tile in the bathroom was chipped, but I didn't really care. Great location right next to campus and State St.
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Thank you for taking the time to write the review. We have just completed mock up bathrooms on the second phase of the bathroom project. These bathrooms include heated floors, walk in showers and television in the bathroom mirror. We are not able to perform the rest of the project until after the last football game but are looking forward...
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Ann Arbor has a terrific performing arts series called UMS or University Musical Society. It is a regular for our Symphony and we always enjoy the warmest welcome at our concerts. That warm welcome extends to the Bell Tower - the staff could not be friendlier or more helpful. I especially want to single out the marvelous lady who runs...
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Thank you for taking the time to review our hotel and your recent stay. We enjoy hosting orchestras and performers. We find they are pleasant to be around and enjoy good service.
I will pass on the kind words to our breakfast attendant. It is always good to hear positive feedback.
Again, thank you for your time and review.
Sincerely,...
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The location is the best thing about this place-- perfectly nestled between the central campus and walkable downtown. The hotel itself was adequate on the whole, but neither exciting nor charming. (The branding may suggest old-world charm and luxury. Not so much in actuality.)
The room was cramped and dated, but adequately appointed and clean enough. Service was friendly and...
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Thank you for your response to your recent stay. I am sorry your expectations were not exceeded. Our rooms are meticulously cleaned and our continental breakfast only offers bagels, two varieties of toast, waffles, fresh local donuts, English muffins, three varieties of muffins, cottage cheese, oatmeal, yogurt, whole fruit, fresh cut oranges, fresh cut grapefruit, cereal, hard boiled eggs, three...
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Beautiful hotel - stately. Wonderful location. Very welcoming and helpful staff. Comfortable beds. A terrific stay!
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Thank you for your response. We are glad to hear that you enjoyed your stay and found our staff to be helpful and friendly!
We look forward to your repeat visits to the Bell Tower.
Sincerely,
DeWayne Grann
General Manager
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This hotel was a perfect spot to stay while visiting the University. It was in a perfect location. They offer a nice, complimentary breakfast, and free valet parking. The staff is very knowledable and accommodating.
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I am happy to hear your visit to our hotel was just what you needed. We try to cater to every level of service needed. Thank you for your time to write a review.
Regards,
DeWayne Grann
General Manager
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This is a nice hotel is in a central location in Ann Arbor. The staff is helpful and courteous. This is not a new hotel, but effort have been made to make it very clean and comfortable.
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Thank you for taking time to respond to your recent stay at the Bell Tower. We are glad you enjoyed our hotel as well as downtown Ann Arbor. We look forward to seeing you in the future.
Regards,
DeWayne Grann
General Manager
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