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Sanctuary Inn & Conference Center

1000 US 23 North, Alpena, MI 49707 (Formerly Holiday Inn Alpena)
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1 room 1 guest
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Sanctuary Inn & Conference Center
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66 Reviews from our TripAdvisor Community

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Traveler rating
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    27
    16
    8
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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London, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This was an unplanned stop last night without a prior check on TripAdvisor. We passed many old motels on Highway 23 before returning to this, the only hotel we had seen. A TripAdvisor sign on the door was encouraging. We got a king for about $98 total. The room was very nice. Everything was clean and well maintained. The bathroom... More 

Was this review helpful? Yes
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

We are so happy you enjoyed your stay with us. Thank you for choosing the Sanctuary Inn and for taking the time to write a review. We hope you have a chance to stay with us again soon. More 

Ann Arbor, Michigan
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Quiet, clean and comfortable. Free breakfast was weak, but I think they have a staff shortage for the breakfast. The elevator was a little clunky sounding, but worked fine and the hotel is only 2 floors.

Was this review helpful? Yes
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay and hope you have the opportunity to stay with us again soon. More 

Gaylord, Michigan
1 review
1 of 5 stars Reviewed 3 weeks ago

EVERYTHING in room was damp/wet even the toilet paper! We complained only to be told it was because it was humid outside- really?! We had the air on- so we turned it off to see if that would help it didn't -Management didn't care at ALL- even had issues with the remote/TV- maintenance said they would return with new units...never... More 

Was this review helpful? Yes
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

We are very sorry that you did not enjoy your stay. Unfortunately the high outside temperatures/humidity does have an affect on the room humidity. We are sorry that we could not resolve your problems. We do thank you for your feedback as it is the best resource for us to improve our guest service. More 

Travelers are raving about these Alpena hotels

Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

1st off, the room & bathroom were clean. The desk staff was very nice. But for $120, I do expect queen size beds; we got fulls. Pool area was great. The room just had an outdated, tired feel. No microwave, inadequate spare plugs, and weak wi fi signal. The "free" breakfast at the on-site restaurant was burnt and ibviously a... More 

Was this review helpful? Yes
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

Thank you for taking the time to write a review. We are happy that you enjoyed our indoor recreation center and took note of our clean rooms and friendly associates. All of our standard rooms have two double beds. We also have rooms with a king-sized bed and a sofa sleeper. It sounds like our king room would have been... More 

Grand Rapids, Michigan
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The good: the staff was very nice. The front desk, cleaning lady and the restaurant staff. Monday morning there was only 1 server on and she did a fabulous job. The hostess was even helping her instead of just standing around as some many people do. Food was good also. The bad: the room was yuck. They are in serious... More 

Was this review helpful? Yes
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

We are glad that you enjoyed having a poolside room, but sorry to hear that you were not completely happy with our accommodations. You are correct in stating that it was a full weekend with Alpena hosting a softball tournament. It was an all around crazy busy weekend with hundreds of guests using the swimming pool. Our pool towels had... More 

North Kingsville, Ohio
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had a pool-side room, which meant our window opened up into an enclosed pool/activity room. The AC didn't work so well and we had a very hot uncomfortable stuffy night. The window only let in more stuffy air. What I did like was the pool/activity room where there was a sauna, hot tub, pool, putt-putt golf, video games, and... More 

Was this review helpful? Yes
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

Thank you for reviewing your stay with us. We are happy that you enjoyed our indoor recreation center, but sad to learn that your room was not cool enough during our recent hot, humid weather. We apologize for any discomfort you experienced during your stay. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 28, 2015

Stayed here for a softball tournament and was not impressed. The hotel was clean and had nice accommodations but the customer service was not friendly. If you're going to host team groups they need to "adjust" their "policies". Kicking all the players out of the pool at 10:00...the hotel was filled with team families?!?! The "complimentary" breakfast was very misleading...charging... More 

Was this review helpful? Yes 2
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

We are sorry that you did not enjoy your stay. Although it may have seemed like we had only team families on the night in question, we had many rooms that were not with the softball tournament. Those people still expect us to adhere to our policy of adults only in the pool between 10 p.m. and 11 p.m. On... More 

Michigan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 26, 2015

We stayed at the Sanctuary Inn for a softball tournament. When our block of rooms was reserved, all they had left were King rooms with a pull out couch. So we booked the room and then decided when we checked in to see if they had an extra King room we could have for the same rate. They checked and... More 

Was this review helpful? Yes 3
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

Thank you for that great description of our Murphy-bed rooms! We are so pleased that you and your family enjoyed your stay with us. We hope you are able to visit us again soon. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 26, 2015

Stayed with the family and many other families for a huge softball tournament, and fun was had by all! Poolside rooms, put-put, ping pong, tables for cards and dinner, microwaves (great for our popcorn) and lots of room for the kids to be free in the rec room that surrounds the pool. Restaurant on site with huge menu, and bar... More 

Was this review helpful? Yes 2
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

We are so happy that you enjoyed your stay. Thank you for taking the time to share your experience! More 

Chicago
2 reviews
4 of 5 stars Reviewed July 26, 2015

This property is dated, but the rooms were nice and clean. The pool area was very nice, including a hot tub and lots of tables and chairs to relax in. The restaurant was good. I liked that you could order a hot, fresh complimentary breakfast, rather than having a continental breakfast buffet as most places do. The staff in both... More 

Was this review helpful? Yes
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

Thank you for your review. We are very happy that you enjoyed your stay. More 

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