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All 16 Sucre hotels

El Hostal de Su Merced

3.5 of 5 Hotel   |   Azurduy 16 | Between N. Ortiz and Bolívar, Around Town, Sucre 12345, Bolivia
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El Hostal de Su Merced
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Ranked #2 of 16 Hotels in Sucre
A recent review
5 of 5 stars reviewed 1 week ago
Rod P Santa Cruz, Bolivia
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305 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Cruz, Bolivia
Top Contributor
50 reviews 50 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a lovely tranquil hostel hidden behind an unimpressive frontage which belies its spacious interior. Everything possible is done to ensure the comfort of the guests and even the mini bar prices were reasonable. Breakfast (buffet style) was excellent with choices of cereals, meats, cheeses and breads as well as cakes and quiches. Only two blocks away from the... More

Was this review helpful? Yes 1
Carmen G, Manager at El Hostal de Su Merced, responded to this review

Dear Rod , Thak you very much for taking your time to comment your opinion about us. We are delighted to know you felt well treated by our team and that you enjoyed our breakfast as well as the comfort. We feel really inspired that you consider us a hidden jewel, and be sure that your kind words encourages us... More

London, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

El hostal de su Merced has lovely setting . After the reception when you walk into the courtyard it has red rose climbers and potted plants all around. Our room was beautifully set in old classic style, with lovely views of the Cathredral. There was good wifi in the room and up on the terrace where you can enjoy the... More

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Carmen G, Manager at El Hostal de Su Merced, responded to this review

Good Afternoon, Genoa, Thank you very much for posting your opinion about us. It is good to know that you enjoyed our courtyard, the views and the plants and the location. We are happy to know that you appreciated the kindness of our staff. It will be a pleasure if you come back again and be our guest. Best regards,... More

Miami
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 20, 2014

Hotel & interior looks Nice but that does not make up for the incredibly rude Staff at reception. Dont understand the other reviews. Told at check in that breakfast was between 7-10. Second morning we were there at 7.05 as we needed to be in time for a tour. No breakfast. That evening we asked if it was possible the... More

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Carmen G, Public Relations Manager at El Hostal de Su Merced, responded to this review

Dear Offies, Firstly, we appreciate you took a moment to share your opinion with all of us. Be sure it will be used to learn, improve and search for better experiences for our present and future customers. Secondly, we cannot continue writing this without expressing our deep apologizes to you both for not being able to supply the high standard... More

Santa Cruz, Bolivia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2014

The history and beauty of this place is a fabulous combination. And the staff is extremely professional and helpful. I have found my new favorite hotel in Sucre. . . perhaps in all of Bolivia!!! I did not want to leave.

Was this review helpful? Yes 1
Carmen G, Public Relations Manager at El Hostal de Su Merced, responded to this review

Dear Kathleen C, We really appreciate your review and your positive opinions. The fact that you have chosen us as your favourite place in Sucre and in Bolivia is the biggest prize for us. We always try to make our visitors' staying a unique and special and being part of your trips and adventures makes us feel priviledged for what... More

Cheshire, United Kingdom
Top Contributor
53 reviews 53 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 14, 2014

I booked for 2 nights but ended up staying for 5. The staff were all very friendly and helpful. Several spoke excellent English. They put me in touch with an excellent, English speaking tour guide who organised several trips for me as well as taking me on a walking city tour. They were very helpful about keeping me informed when... More

Was this review helpful? Yes 1
Carmen G, Public Relations Manager at El Hostal de Su Merced, responded to this review

Dear Sari9876, thank you very much for your online feed back, "paying attention to details" has become a creed to us and it is just great to know that we were able to make you feel like that, that not only your visit is important to us but also your whole experience and expectations. Your comment is so kind and... More

Nottingham
Top Contributor
51 reviews 51 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 7, 2014

Stayed here for two nights on a trip to Bolivia. The hotel is lovely, very picturesque and well decorated. The rooms are a good size with a nice bathroom area. There is good wifi throughout the hotel too, some of the best I have experienced whilst travelling around South America. The staff were friendly and helpful and whilst we only... More

Was this review helpful? Yes 1
Carmen G, Public Relations Manager at El Hostal de Su Merced, responded to this review

Dear Colins5286, Thank you very much for your feedback, it is very satisfying to know you enjoyed your staying with us and that we were able to make it special for you. Remember this is your home in Sucre and we will hope to have the pleasure to receive you anytime. Our best wishes for you and your trip. Raúl... More

Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2014

Great location, just near the main square, this was an excellent hotel. Lovely furniture in the room, friendly english speaking staff, great rooftop terrace, would definitely stay here again. Breakfast was good, although it seemed a little quiet when we were here. Very reasonably priced!

Was this review helpful? Yes 1
Carmen G, Public Relations Manager at El Hostal de Su Merced, responded to this review

Dear MR579, Thank you very much for your nice words, we are more than pleased to know that we made a bit of your trip a lovely experience and we feel more encouraged and inspired to keep on doing what we love, making people happy. Be certain your view will reach with the rest of our personnel. Get our best... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 20, 2014

Positives: Well located close to the central square Amazing roof top with views of Sucre Lovely colonial style building Best wi-fi i've had in Bolivia Bell boy and front desk staff member working the late afternoon shift are extremely nice and helpful members of staff in this hotel Negatives: Front desk staff member (morning shift) is extremely unpleasant and rude,... More

Was this review helpful? Yes 2
Carmen G, Public Relations Manager at El Hostal de Su Merced, responded to this review

Dear Pristine54, Thank you very much for your feedback, we are really thankful for your reviews. We believe that all them become a rich source of encouraging and learning. We are working hard to enhance the interpersonal skills of our staff and to be more receptive to your needs. Onthe other hand, we would have liked to know what could... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 29, 2014

We thoroughly enjoyed our stay. Very friendly and responsive when feeling a tad under the weather. The place has a lot of history and is full of character. Just a couple of blocks from the main square, hard to be better positioned. fantastic views from the upper balcony terraces while enjoying a beer. great memories.

Was this review helpful? Yes
Carmen G, Propietario at El Hostal de Su Merced, responded to this review

Dear Peter, Thank you for your sharing your experience with us. It’s a pleasure to know that guests like you have memorable moments in our home! Our aim is to offer more than a warm bed, a clean room and a friendly smile. We will forward your compliments to all our team as a motivation in our future work :-)... More

1 review
5 of 5 stars Reviewed June 23, 2014 via mobile

We stayed here for 3 days and I honestly have to say it is the nicest place we have been in Bolivia. The staff is very helpful and friendly and the rooms beautiful. The view from the roof is amazing. We truly couldn't have chosen a more wonderful place.

Was this review helpful? Yes
Carmen G, Propietario at El Hostal de Su Merced, responded to this review

Dear Magn1321, Thank you for your comments following your stay with us. Our guest’s often tell us that our home is like an oasis of calm! All of the team are pleased to offer a wonderful experience in which you could get enough energy and continue the trip  We will be waiting for you in your Sucre’s second home,... More

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Additional Information about El Hostal de Su Merced

Address: Azurduy 16 | Between N. Ortiz and Bolívar, Around Town, Sucre 12345, Bolivia
Location: Bolivia > Chuquisaca Department > Sucre
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Hostal de Su Merced 3.5*
Number of rooms: 16
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