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El Hostal de Su Merced

Travelers' Choice award winner
Azurduy 16 | Between N. Ortiz and Bolívar, Around Town, Sucre 12345, Bolivia
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El Hostal de Su Merced
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El Hostal de Su Merced
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360 reviews from our community

Traveler rating
    277
    75
    4
    1
    3
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36
162
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Really beautiful, friendly little hotel that's well worth the money! Very quiet but right in the middle of town, and the staff are exceptional - we arrived at 8am dusty and tired from a night bus and they found us a room immediately and were very helpful throughout. The room was very clean and the shower was incredibly hot and... More 

Was this review helpful? Yes 1
Carmen G, Guest Relations Manager at El Hostal de Su Merced, responded to this review

Dear Liz, Such a wonderful, rewarding, inspiring and cheering it is the review you are giving us! thank you so very much! this is what makes everything worth it! to make special this little bit of yot journey! It all comes to this. Be certain we will never leave the path of learning, improving and upgrading for you. Thank you... More 

Chicago, Illinois
Top Contributor
54 reviews 54 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were upgraded to a junior suite and it was roomy and had a bath and a fridge which the regular rooms did not seem to have.  The room had a comfortable bed and a TV with reasonable cable choices. The hotel was fine with a small courtyard and a great rooftop which had lovely views and was good for... More 

Was this review helpful? Yes
Carmen G, Guest Relations Manager at El Hostal de Su Merced, responded to this review

Dear Warren, thank you very much for taking your time and stating in such a positive ways our service. We really apologise for the inconvenience regarding the noises you perceived during checking and check out times. We are really commited in improving this and will find new ways to encourage visitors and others to keep the quietness and peacefulness of... More 

Senior Contributor
46 reviews 46 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pretty but not really worth the high price in our opinion. Welcome was a bit snooty. Tiny boxy room. But nice bed and spacious bathroom. Terrace nice with places to sit. Breakfast very good. Good central location. But Better value elsewhere .

Was this review helpful? Yes
Carmen G, Guest Relations Manager at El Hostal de Su Merced, responded to this review

Dear Diana, We really appreciate your time to share your reviews and for your positive remarks about our service. We welcome your observations about the rates, you will be pleased to know that we are working to design the best possible rates and discounts that can suit our visitors' budgets and needs. We have improved our low season, long-staying, honey-moon,... More 

Vancouver, Canada
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was my birthday so we decided to spend a bit more for the night. Although this is quite a nice hotel and I'd be happy to stay there again, I'm just not sure that it was worth paying that much for. The staff here are very nice, friendly and helpful, and they allowed us to check in hours before... More 

Was this review helpful? Yes
Carmen G, Guest Relations Manager at El Hostal de Su Merced, responded to this review

Dear Sarah, thank yuo very much for your nice comments and kind review. We appreciate your opinion about the bath tubs. Only Suit Juniors have it in their bathrooms. If there had been the chance to get your suggestion in time, we would have love to do something for you and probably, with availability, changed your room originally booked. Feel... More 

Province of San Jose, Costa Rica
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 13, 2015 via mobile

Yes, you can find good hostels for less in bolivia, but why not trest yourself with some luxury you wouldn't be able to afford in most of latin america? that is why we chose this option for our two relaxing days in sucre and it wss worth it. They serve pies for breakfast!!! and the rooms have bathtubs! a great... More 

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Carmen G, Guest Relations Manager at El Hostal de Su Merced, responded to this review

Dear Verenauz, thank you so much! How wonderful to hear from you and that you really enjoyed by us. We are so rewarded by your feedback, for certain we will share your review with all our staff, the best encouragement will always come from you. Once again thank you for making us part of your journeys! At your service. Raúl... More 

Ireland
Senior Contributor
48 reviews 48 reviews
43 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed March 18, 2015

Great choice in lovely Sucre. Staff were extremely helpful. Quaint hotel built around a colonial courtyard. Fabulous views from roof terrace. Just a couple of blocks from main square. Would gladly use again.

Was this review helpful? Yes
Carmen G, Guest Relations Manager at El Hostal de Su Merced, responded to this review

Dear Friends! Thank you very much for taking your time and shring your reviews with our worldwide community. We will gladly welcome you anytime you come to visit us, this is your home in Sucre. Thank you so much for letting us being part of your journey and adventures accross our country. Our best wishes for you! Raúl Espíndola El... More 

Bath, ME
Top Contributor
57 reviews 57 reviews
29 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 6, 2015

The Hostal de su Merced is a lovely hotel with courteous helpful staff and a wonderful ambience. Our room was very nice, roomy, clean, and just off an attractive courtyard. There is an observation deck on the roof that provides a wonderful panoramic view of Sucre that we found delightful. They serve a delicious buffet breakfast with additional hot items... More 

Was this review helpful? Yes 1
Carmen G, Public Relations Manager at El Hostal de Su Merced, responded to this review

Dear Martnlivy, thank you so so much for sharing your experience with all of our community! We were more than pleased to be of help and give you some chance to enjoy our city, we certainly hope you did. For certain I will share your so motivating words with Mrs. Adriana and the rest of the staff, always eager to... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 23, 2015

We stayed at this hotel for 4 nights. The rooms are beautifully decorated and cleaned every day. The staff are helpful and will provide guests with everything you need. The hotel is close to the centre so easy to walk everywhere from here. It has a fantastic roof terrace with lots of little areas where you can enjoy coffee or... More 

Was this review helpful? Yes 2
Carmen G, Public Relations Manager at El Hostal de Su Merced, responded to this review

Dear Amanda, really appreciate for your positive feedback and thank you so much for staying with us to share a bit of our history and out city. Details like the ones described in your comments are our priority, if we can make them meet you and make your day aor a moment special, worth to be remembered; then we have... More 

Top Contributor
53 reviews 53 reviews
46 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 21, 2015 via mobile

We really enjoyed our stay as the location is great & the staff very helpful. Our room was spacious & got had plenty of light. The building itself is a beautiful old colonial home & they have put in soundproofing for the windows facing the street (although you can hear your neighbours sometimes). I would stay there again.

Was this review helpful? Yes
Carmen G, Public Relations Manager at El Hostal de Su Merced, responded to this review

Dear Fiona, thank you very much for your kind words, how nice to hear from you that our efforts to improve the comfort in our rooms and the facilities have been worth. We are always looking forward to merge the new technologies in comfort with our colonial character keeping it as original as possible. Once more, we really appreciate your... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2015

Terrific hotel located in the plain centre of Sucre. Lovely antique, colonial decor, rooms spacious and well set out. Staff go out of their way to help you and are always cheerful. Great breakfast. Have only good things to say about this place. A must-stay while in this gorgeous Bolivian city.

Was this review helpful? Yes 1
Carmen G, Public Relations Manager at El Hostal de Su Merced, responded to this review

Dear JuliaG89, Thank you so much for taking the time to share your comments with all of us. And above all, thank you so much for giving us the chance to offer you our best. We always expect not only to offer a nice staying but also a wonderful experience. Your words are more than encouraging and inspiring, it is... More 

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