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El Hostal de Su Merced

Travelers' Choice award winner
Azurduy 16 | Between N. Ortiz and Bolívar, Around Town, Sucre 12345, Bolivia
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El Hostal de Su Merced
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415 Reviews from our TripAdvisor Community

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Taipei, Taiwan
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed in the hotel for my first night in Bolivia and stayed for another night on my way back from potosi. It's quite spacious and clean. The staff in the day time can usually communicate very well in English. The only complain I have is that they messed up my booking on my way back, so it costed almost... More 

Helpful?
Thank lingyuel
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

It honestly does look like the pictures. Spacious room, good shower, wifi that works all the time (and access to a printer for that boarding pass), smiley professional staff, spotlessly clean - I could go on, but just see for yourself.

Helpful?
Thank David M
Santa Barbara, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

lovely hotel, big rooms, great breakfast (they cook you eggs to order if you want them). good location. walk to the plaza and restaurants. Staff was very helpful. Wifi is basically non existent although supposedly the best in town. Actually, my experience was that it was nonexistent is most all of Bolivia. very beautiful hotel. computers in the lobby. We... More 

Helpful?
Thank Roy K
Carmen G, Guest Relations Manager at El Hostal de Su Merced, responded to this review

Dear Roy, Thank you so much for your review, We do apologize for the inconvenients in the connectivity quality. You will be pleased to know that we are enhancing our efforts to get the internet provider to improve the signal quality. Unfortunately, despite our great afforts, to get this upgraded service has dragged a little bit. However we are confident... More 

Sheffield
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for a couple of nights as a solo traveller to South America. The hotel is in the colonial style & the rooms are arranged around a very attractive, airy & clean internal courtyard with small patios to sun bathe or have a glass of your own wine. My room was clean with a comfortable bed. To best... More 

Helpful?
Thank MantineaSheffield
Carmen G, Guest Relations Manager at El Hostal de Su Merced, responded to this review

Dear Friends, Thank you so much for your review and sharing your opinion with us, we do appreciate your kind remarks about our services and we would like to invite you any time to contact us and share your valuable ideas with us. It was the most pleasant to have you and it will be a priviledge to receive you... More 

Buenos Aires, Argentina
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 6, 2016

There are several very good hotels in Sucre---I've stayed in three of them, all based on Trip Advisor reviews. As of my most recent trip, my favorite is el Hostal de Su Merced. The staff are friendly, helpful, this in a place with very nice accomodations, including a great breakfast buffet. If you want a place with a view, there... More 

Helpful?
Thank JTBanks
Carmen G, Guest Relations Manager at El Hostal de Su Merced, responded to this review

Dear Friend, thank you so much for your beautiful words. They are inspiring and uplifitng. It makes us feel so pleased, just that you loved being here. We loved having you with us! To you we will always give our best to be your home away from home.... Our best wishes Raúl Espíndola El Hostal De Su Merced More 

2 reviews
5 of 5 stars Reviewed January 3, 2016

This is a great hotel and a good place to regain some energy after intense traveling, I really enjoyed the hospitality of the staff and the comfort of the room. The location of the hotel is pretty convenient as it is located close to the centre and most interesting places are a stroll away from the main plaza. The patio... More 

Helpful?
Thank Wessel V
Carmen G, Guest Relations Manager at El Hostal de Su Merced, responded to this review

Dear Wessel V, We really appreciate your review and your positive opinions. The fact that you have chosen us ais the biggest prize for us. We always try to make our visitors' staying a unique and special and being part of your trips and adventures makes us feel priviledged for what we do. Once more, than you so much for... More 

London, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

I concur with all the excellent reviews already submitted. I simply loved staying in this wonderful hotel steeped in history. So much character. So much individuality. The owners are rightly proud of having achieved something unique. What's more all the staff were obviously very well trained. They always politely acknowledged you and went out of their way to please. I... More 

Helpful?
Thank st0kian
Carmen G, Guest Relations Manager at El Hostal de Su Merced, responded to this review

Dear Friends, Thank you so much for such a nice and kind review. Receive a greatest appreciation for your words and above all for letting us being part of your journeys across our country. It is a trully our pleasure and honor, we do know you come from afar to get to know our culture, our ways. For this we... More 

Chicago, Illinois
Level Contributor
93 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed December 24, 2015

By every characteristic, the hotel easily surpassed my expectations. It is very clean, well-located, comfortable. The service and the ambiance, however, make the hotel really special. El Hostal de Su Merced is the hotel to explore. Unlike in many other places I stayed at, here I wanted to walk around and see the hotel itself. Ceiling and doors at the... More 

Helpful?
Thank Volga981
Carmen G, Guest Relations Manager at El Hostal de Su Merced, responded to this review

Dear Friends, We really know It is not enough to thank you so much for such a kind and lovely feedback but please let us convey the greatest appreciation on our behalf, our managers and staff altogether for sharing your experience with the rest of the travelling community. Accomplishing your satisfaction is the best reward we have and we are... More 

Colchester, United Kingdom
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed November 13, 2015

Very nice hotel, clean and near the main square. Rooms vary in size, we were in room 6 , 3 single beds nicely decorated but the bathroom let it down. It was so small with a shower where the doors didn't close properly so water went all over the floor. Curtains have no black out blind and with the lights... More 

Helpful?
Thank 190735Mandy53
Carmen G, Guest Relations Manager at El Hostal de Su Merced, responded to this review

Dear Friends, Thank you for taking your time to share your feedback with us. We really appreciate your thoughts and suggestions and for sure we will set measures for improvements. We hope to have the chance to show them to you and offer you the best experience possible. Be welcome anytime you come back to Sucre. At your service. Raúl... More 

Sheffield, United Kingdom
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed October 23, 2015

We enjoyed our stay here,the room was clean and full of character.The breakfast was good with plenty of choice,but we were disappointed with our evening meal,the food was very ordinary and certainly not as good as the breakfast.We would certainly recommend having a drink on the terrace,good view and very relaxing.The hotel is ideally situated for walking to the centre... More 

Helpful?
Thank maddensk
Carmen G, Public Relations Manager at El Hostal de Su Merced, responded to this review

Dear Friends! Thank you very much for your comments and sharing your ideas with us. We will for sure consider all of them to enhance our guests' experiences. We really appreciate your visit and would like to invite you anytime you get bakc to Sucre. Our best wishes for you and good journey home. Raúl Espíndola El Hotel de Su... More 

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