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All 239 Dubai accommodations

Lotus Grand Hotel Apartments

3.5 of 5 Condominium   |   Abu Hail Hor Al Anz East, Deira | Deira, Dubai, United Arab Emirates
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Lotus Grand Hotel Apartments
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Ranked #49 of 239 Specialty Lodging in Dubai
A recent review
4 of 5 stars Reviewed June 9, 2014
Musab A Muscat, Oman
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45 reviews from our community

Traveler rating
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    6
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    5
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27
7
1
5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Muscat, Oman
Top Contributor
53 reviews 53 reviews
34 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed June 9, 2014

We booked 2 1-bedroom apartments but because there was no availability they "upgraded" us to one 3-bedrooms apartment. The funny thing is: They said they want to lock one of the rooms! Why?! It's not like they can give out that room to someone else! It's inside the apartment. The reception sent a guy at night to come lock the... More

Was this review helpful? Yes 3
LotusHotelDubai, Front Office Manager at Lotus Grand Hotel Apartments, responded to this review

Dear Mr. Musab, Thank you for sharing your experience from your recent stay with us at Lotus Grand Hotel & Apartments - Dubai on Tripadvisor. We have noted your concern about the room upgrade & your late check-in. Please rest assured that we shall be looking into the matter with the utmost seriousness and I will discuss it with the... More

Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 4, 2014

Excellent experience. Very friendly and accomodating staff. Comfortable beds and exceptionally spacious rooms. There was even a spare store room for our luggage. Four toilets were a bonus for three bedroom apartment. Will stay here again. Very close to Al Qiyada metro station.

Was this review helpful? Yes 1
LotusHotelDubai, Front Office Manager at Lotus Grand Hotel Apartments, responded to this review

Dear Mr. Khurram, It gives us great pleasure that you had chosen the Lotus Grand Hotel Apartments - Dubai for your stay. We are happy to know that you have appreciated the facilities at the hotel, rooms and our staffs. We certainly look forward to the opportunity to welcome you back in the very near future. Kind regards, Rameh Iskandar More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 24, 2014

Unfortunately I made a mistake and stayed again in Lotus Grand Hotel Apartments because the price was very cheap for 1 bedroom suite. Once we entered we found a Cockroach waiting to greet us in the room "attached in pictures" right away I went down to the reception to cancel my reservation and get out. They right away offered a... More

Was this review helpful? Yes 2
LotusHotelDubai, Front Office Manager at Lotus Grand Hotel Apartments, responded to this review

Dear Mr. Mohammed, With reference to your specific comments regarding your stay with us, at the outset please accept our sincere apologies for the inconvenience caused to you. Please rest assured that we shall be looking into the matter with the utmost seriousness, and will be initiating corrective action to ensure that such an incident does not recur. We do... More

Doha, Qatar
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed April 21, 2014

I'm a pretty easy customer to satisfy and I'm usually very generous in my ratings as you can see from my previous reviews, but this hotel made it easy for me to give a negative feedback. Reception was generally not polite, no eye contact, no welcoming, first thing they started talking about was the total amount and the new Dubai... More

Was this review helpful? Yes 2
LotusHotelDubai, Front Office Manager at Lotus Grand Hotel Apartments, responded to this review

Dear Mr. Ismael, Thank you for your feedback alerting us with the problems you have been facing with us during your stay. Please accept our sincere apology for all the causes happened to you during your stay, We will make every effort to see that this never happen again. We hope that the difficulties/incident that occurred during your stay will... More

Riyadh, Saudi Arabia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 8, 2014

I had conducted my business conference in this hotel last week, the conference room was on the roof top which is very different , generally u find it on ground floor or first floor, Big room with enough space to move around and with all facility, The food was served in the restaurant and it was good both veg and... More

Was this review helpful? Yes 4
LotusHotelDubai, General Manager at Lotus Grand Hotel Apartments, responded to this review

Dear Mr Pankaj , Greetings from Lotus. I am glad to hear your reviews about us , sincerely appreciate your valuable time given to pen down your true experience with us . Please do write to us about your ensuing visit , we shall be glad to hear from you. Kind regards, Shailesh Gorver Hotel Manager More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 31, 2014

I stayed in Mar 2014. The hotel made an intention mistake and cancelled my reservation without a valid reason. When i called to inquire the staff said refer to the website i booked from or book again. When i arrived to the hotel i proofed that they are wrong. The manager had nothing to do and seemed helpless!! The staff... More

Was this review helpful? Yes 1
LotusHotelDubai, General Manager at Lotus Grand Hotel Apartments, responded to this review

Dear Mr Mohammad, Greeting from Lotus Grand Hotel Apartments Deira. We sincerely regret for the inconvenience you experienced upon your arrival at our facility. In fact as you must be aware all rooms reservations are pre-guaranteed against the credit card , however if in case hotel is not able to secure the said booking for any specific reason it gets... More

Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 28, 2014

I booked for my German relative who ended up having the worst stay of his life! Staff are rude, cleanliness is at a minimum and guest relation is totally absent! Such a shame for a hotel ranked as "luxury"!!!

Was this review helpful? Yes 1
LotusHotelDubai, General Manager at Lotus Grand Hotel Apartments, responded to this review

Dear Mr Amin, Greetings from Lotus Hospitality. Dubai. It is indeed regrettable to come across such a comment that has left us disappointed too & that my team could not make up for the experience our guest had while they stayed with us . We have inculcated in our trainings to go an extra mile when it comes to service... More

Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 25, 2014

It's a nice clean place I would recommend someone to stay there. The apartments are clean and spacious. The kitchen could do with a bit more supplies, but you can always ask and they will bring it. It's also very close to the airport. Ate out mostly anyway. the breakfast could be better but its nice. The travel agent there... More

Was this review helpful? Yes 2
LotusHotelDubai, General Manager at Lotus Grand Hotel Apartments, responded to this review

Dear Mr. Meidimi, Greetings from Lotus Hospitality. Thank you , for your valuable reviews about us. We were delighted to hear that you have had a pleasant & a memorable stay with us . We shall be glad to hear from your for your ensuing visit with us . Kind regards, Shailesh Grover Hotel Manager More

Dibrugarh, India
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 20, 2014

Nice location and well maintained property. Good Budget hotel for tourist (Couple/Family), having in house restaurant. Clean apartments , good service ,nice food ,good maintenance,good welcome spacious apartments.

Was this review helpful? Yes 3
LotusHotelDubai, General Manager at Lotus Grand Hotel Apartments, responded to this review

Dear Ms Bondita, Greetings from Lotus Grand Hotel Apartments, Deira , Its indeed my pleasure to learn that you had a memorable stay during your recent visit with us . My team was delighted to see your valuable comments about their efforts being eulogized by our esteemed guests. I shall be our pleasure to have your back with us .... More

Cairo, Al Qahirah, Egypt
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 27, 2014

It's nice clean hotel recommended for short stay as there is no much varieties for the food. good staff, warm hotel, nice size for the apartments and the rooms. the kitchen need more supplies as they are not enough to cock their.

Was this review helpful? Yes 3
LotusHotelDubai, General Manager at Lotus Grand Hotel Apartments, responded to this review

Dear Mr Bishoy, Greetings from Lotus Grand Hotel Apartments , Deira. Thank you for your valuable insert. We are indeed happy to find your review and are indeed encouraged by your valuable feedback. Your comments have been taken up for a review amongst our team members and shall be considered for a review in the ensuing weeks. Once again thank... More

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Additional Information about Lotus Grand Hotel Apartments

Address: Abu Hail Hor Al Anz East, Deira | Deira, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lotus Grand Hotel Apartments 3.5*
Number of rooms: 130
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