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Crowne Plaza Dubai Festival City

#27 of 504 Hotels in Dubai
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Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
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Crowne Plaza Dubai Festival City
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1,072 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Crowne Plaza Dubai Festival City
See the most recent reviews
Montreal, Canada
1 review
5 of 5 stars Reviewed August 13, 2012

the staff, the room, the food, the facilities all were perfect. my Honeymoon was there.. the place of the hotel is amazing at the heart of Dubai .. Festival mall is just beside you! i liked the view of my room was at the khour

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IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear “ndulaimy”, I was very pleased to know that you chose to stay at Crowne Plaza Dubai Festival City for your honeymoon. Thank you for your positive feedback and for sharing your experience here on TripAdvisor. I am very happy to learn that you enjoyed several aspects of the hotel, such as the room, dining options and service. The close... More 

Tucson, Arizona
1 review
5 of 5 stars Reviewed August 13, 2012

In just my second stay, this has become my all time favorite location for my Dubai travel. The service is outstanding, and the rooms are as comfortable as any I've stayed in. Plus, you cant beat it's distance to the airport which is less than 10 minutes by cab. All my Dubai trips in the future with include a stop... More 

Was this review helpful? Yes
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear "billhigginsjr", Thank you for taking the time to post your review about your stay at the Crowne Plaza Dubai Festival City. I was very happy to read that the service you received was "outstanding" and will be sure to pass your kind comments to our colleagues. I was also happy to read that you appreciated the location of our... More 

Hamilton & Waikato Region, New Zealand
Top Contributor
114 reviews 114 reviews
57 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed August 8, 2012

We thoroughly enjoyed our stay here; it was probably the best hotel experience we've ever had. The room was well appointed and spacious. The bed was extremely comfortable and the pillows were too. We always felt welcome and all staff members were helpful and friendly. They couldn't do enough to help. We used regular taxis instead of the hotel taxis... More 

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IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear “islandlover39”, Thank you for taking the time to write such a complimentary review about your recent stay at Crowne Plaza Dubai Festival City. I greatly appreciate your kind words about our hotel and in particular your comments regarding our staff and how professional and efficient they were. It was also heart warming to know that you enjoyed the breakfast... More 

Brisbane, Queensland, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 5, 2012

Dubai was a cruise stop for us from Sydney. We took an easy taxi ride from the terminal to the hotel where we were presented with a stunning room (for the same price that we had paid for a tiny place in Sydney prior to jumping on the cruise). By stunning, I mean: enormous room, king sized bed, beautifully appointed... More 

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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2012

One of my best hotel personal experiences was in Crown plaza hotel festival city Dubai, the location in just 10 minutes distance from the airport. Also the shopping mall and easy access to any attraction around Dubai The staff there was so helpful also their prompt quality services really impressed me even though it was Ramadan. I really can't forget... More 

Was this review helpful? Yes 1
Kuwait City, Kuwait
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 3, 2012

Nice hotel with nice rooms. The front desk staff are excellent. the rooms are modren and stylish. My comment is about the breakfast once the resturant is crowded then the food run out quickly and need time for refill. They need more trained and freindly staff in the breakfast resturant.

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Bruxelles
Top Contributor
100 reviews 100 reviews
80 hotel reviews
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed August 3, 2012

This hotel was absolutely perfect.The room is beautifull and has all you need. Herman welcame us so warmly and so efficiently.We appreciated a lot since we arrived tired. The pool is clean and people taking care of it very nice and helpfull. 7minutes taxi from the airport. We will come back.

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A TripAdvisor Member
4 of 5 stars Reviewed August 2, 2012

Hotel was very good.Staff were very helpful.Plenty of room around the pool due to a lot of business people there.taxis were reasonably priced to go to malls.Breakfast was very good. Plenty of places to eat in the mall next to hotel. The only down side is there double beds are the size of one and a half of our singles... More 

Was this review helpful? Yes 1
Augsburg, Germany
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 31, 2012

Even though it was during Ramadan, There was no lack of comfort and amenities. The thirsty non muslim could get their fill in the bar in either Hotel whereby the Bar at the Intercontinental next door was better. That is a matter of taste however. Getting around was easy and taxis easy to get from the Hotel. I would choose... More 

Was this review helpful? Yes 2
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2012

First time in Dubai and stayed there for 3 nights. Very happy with the room - had a deluxe one with fabulous views. Staff were courteous, helpful and plentiful. Was impressed with the sleep pack which had a spray for using your pillow to help you sleep - smelt so good! Pool area was a delight - it was Ramadan... More 

Was this review helpful? Yes 2
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