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Crowne Plaza Dubai Festival City

Travelers' Choice award winner
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Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
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Crowne Plaza Dubai Festival City
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1,222 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed for business 4 - 29 Jan 16, and as always had a great stay. Room upgraded on arrival because Spire Elite IHG Member, great view and junior suite. Room service was excellent, and Belgium Beer Café nice food and atmosphere. Really enjoyed the nights with live music. All the staff were welcoming and attentive, no request any trouble. Would... More 

Helpful?
Thank David N
Orange Park, Florida
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Loved the stay. The staff is friendly, the restaurants have great food, the pool is lovely, the room is great. We loves our stay both times. Our get way place. A great of the city. The best sunset view of the city

Helpful?
Thank Eugene H
IHGDubaiFestivalCity, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Eugene H, Thank you for taking the time to write a review here on TripAdvisor. We are glad to read that you had a nice stay experience and enjoyed our facilities & service. We look forward to welcoming you again on your next trip to Dubai. Best Regards, Patria Puyat Hotel Manager More 

Kuwait
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Nice hotel with nice view to the bridges and creek . The rooms size is large with a wide windows infront of the swimming pool ( where is my room ). The hotel also have its self parking space which is very good for the self driving people. And there is a shopping center nearby where the guests can shop... More 

Helpful?
Thank Mishlay
IHGDubaiFestivalCity, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Mishlay, Thank you for taking the time to write a review here on TripAdvisor. It is a pleasure to hear from you and to read of your recent stay experience with us. We hope to see you again on your next trip to Dubai. Best Regards, Patria Puyat Hotel Manager More 

Mumbai (Bombay), India
Level Contributor
257 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

At first, I thought that being near to the airport, the hotel's location would be a disadvantage. This was not true. Was within a short drive from most locations of interest to me. Easy availability of taxis and friendly reception staff, concierge and ushers made everything very comfortable. The breakfast spread was good but the options were limited as compared... More 

Helpful?
Thank Akash78
IHGDubaiFestivalCity, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear "Akash78", Thank you for taking the time to write a review here on TripAdvisor. We are so glad to read that you had a nice time and loved every moment spent with us. We appreciate you highlighting each and every experience including the drive to the hotel from the airport and the timely assistance provided by our team. We... More 

New York City, New York
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Very noce hotel with the highlight of a nice pub downstairs. Priblem was the room was cold and most impontantly the lights comming from bathroom window and the light buttons makes the room too clear. Otherwise a very noce venue.

Helpful?
Thank gmcarvalh
IHGDubaiFestivalCity, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear "gmcarvalh", Thank you for taking the time to write a review here on TripAdvisor. It is always nice to hear from our guests and learn more about their experience with us. We would like to take this opportunity to apologise for the inconvenience caused with the temperature of the room and the lights. We hope to see you again... More 

Greece
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very clean hotel and room. House keeping visited the room twice each day. Clean towels every day. Very polite personel. Attention to details. Nice restaurant. Very rich breakfast bouffet. Heated swimming pool. I was very satisfied for a business trip that I had to spent there. I changed into a JBR hotel for the rest of my trip and totally... More 

Helpful?
Thank mnatsouli
IHGDubaiFestivalCity, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear "mnatsouli", Thank you for taking out the time to share your feedback, we are pleased to read that your experience was amazing and the team was able to exceed your expectations. We do hope you stay with us on your next trip to Dubai as well. Best Regards, Patria Puyat Hotel Manager More 

Perth, Australia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent advice from my travel agent as a sole traveller. Lovely comfortable hotel on a par with other Crowne Plazas I have stayed at in other countries. Good amenities and friendly and helpful staff. Within staggering distance of an excellent, massive upmarket shopping mall - Dubai Festival Mall. The hotel provides great breakfasts in a lovely setting and has a... More 

Helpful?
Thank colleenoz11
IHGDubaiFestivalCity, Hotel Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear "Colleenoz11" Thank you for taking the time to share your fantastic review here on TripAdvisor I am truly delighted to read that you had a very relaxing stay with us and was able to experience what our hotel has to offer. It is truly rewarding whenever our guests take time to share their wonderful experience. We pride ourselves on... More 

UK
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife & I booked this hotel for a pre-cruise one night stay, not far from the airport & in a nice quiet location away the hustle & bustle of lively Dubai. Check in was prompt & we received a lovely upgrade to a high floor 'Creek View Room' which was very, very nice. Unfortunately the day we arrived Dubai... More 

Helpful?
Thank UKHolidaydude
IHGDubaiFestivalCity, Hotel Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear "UKHolidaydude" Thank you for taking the time to share your wonderful experience with us here on TripAdvisor. I am truly delighted that even for a short stay, we managed to impress you with our facilities and service. I agree that we are conveniently located near the airport perfect for transit guests such as yourself. I do hope that you... More 

Hamilton & Waikato Region, New Zealand
Level Contributor
141 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for our third time and arrived very early for check in after a flight. The check in staff looked at what they could offer us and we happily paid a little more to be upgraded and checked in straight away. The check in staff member also managed to change our breakfast from the following morning (which we... More 

Helpful?
Thank islandlover39
IHGDubaiFestivalCity, Hotel Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear "islandlover39" Thank you for taking the time to share your experience with us here on TripAdvisor. I am pleased to read your wonderful feedback. It’s always a pleasure when our guests take time to write and praise our staff for their excellent service. I will definitely share to our Front Office and concierge team your fantastic remarks to motivate... More 

Norfolk, Virginia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is one of the best ones I have stayed at in the Middle East. The staff are very helpful, and speak English. They will accomodate most requests. The breakfast is great, with most any choice you could imagine. The rooms are comfortable and well appointed, with fast complimentary internet,

Helpful?
Thank JLTrollinger
IHGDubaiFestivalCity, Hotel Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear "JLTrollinger" Thank you for taking the time to write a review here on TripAdvisor. I am delighted to read that you had great experience during your stay with us and thrilled to know that we are one of the best hotels that you have stayed in Middle East. Nothing makes us happier than knowing our guests leave our hotel... More 

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