I'll start with the positive. The hotel is absolutely gorgeous! They designers have done a great job making sure that you feel like royalty when you stay here as do the staff. Everyone is so welcoming and kind. Upon check-in we were given a drink (not sure what it was) and dates which was a nice touch. Our 2 rooms... More

The Palace Old Town Hotel is what I will measure other hotels against. The service was excellent, and the staff happily helped me with any issue that I had (including locking myself out of the room)...... The location is excellent being near the Dubai Mall. The rooms were large and well appointed. It was a pleasant experience with the design... More

Very Beautiful hotel, located 5 minutes from the Dubai Mall/Fountain and Burj Khalifa which is worth a trip during the day (every city looks the same at night). We took a Safari/Dessert Trip, it was alright, we were stuck with 2 other very boring couples, one was half asleep and the other was car sick, all resulting having to go... More

On arrival we was impressed the entrance is very nice, reception is also nice. We arrived at 8.30 am, the usual check in was done, all very quickly. I did suggest we take breakfast, they was very quick to say you must pay, we only wanted a juice and a coffee, but was told we would need to pay full... More

Stayed for new years, great experience, hotel is outstanding, rooms are beautiful, service is amazing, food is good but there are soo many little cafes and restaurants a short walk away. Urbano is a great Italian place, Ravi palace is the best for Indian food(not posh though). On whole a great holiday and will definitely return again. More

A huge thanks to all who work at the Palace, we only stayed for 2 nights before moving on to our second hotel the Dar al Masyaf, we knew we had chosen two exceptional hotels but you exceeded all our expectations (in fact both hotels did for different reasons). We opted to upgrade to take advantage of the early check-in... More

I have stayed in many hotels but this hotel have the best service I ever experienced. The staff are very friendly and they offer there best to help. The view is amazing and hotels designe is even better. The food is great and it can meet every one tast. Overall, you gonna love it. More

Stayed here again last week when I was in Dubai. Stayed in a deluxe fountain view room. The view of the fountain and the Burj Khalifa was excellent. Very comfortable, large room. walking distance to the Dubai Mall. If you like swimming, there is an excellent outdoor swimming pool. I cannot say anything negative about this property, other than being... More

What a fantastic stay Ihave had here at The Palace The Old Town with my 9 year old son. From the moment we arrived up to the moment we left we have been surrounded by gracious staff and beautiful Arabian architecture. The lobby is tastfully designed-with relaxing Arabic music in the background, cosy yet authentic Arabian furniture, Moroccan styled lamps... More