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The Palace Downtown Dubai

5.0 of 5 Mohammed Bin Rashid Boulevard | Downtown Dubai, Dubai 9770, United Arab Emirates
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The Palace Downtown Dubai
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The Palace Downtown Dubai
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1,190 reviews from our community

Traveler rating
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    51
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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Luton, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 9 nights in February and it was one of the best hotels we have stayed in. The staff are very friendly and welcoming and their service was excellent. Our room was very spacious overlooking the fountains outside the Burj Khalifa. The bathroom was very clean and modern. Slept well every night in a very comfortable bed. Room... More 

Was this review helpful? Yes 1
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Sew182, Thank you so much for sharing your experience with us on TripAdvisor. I was delighted to read about your experience at The Palace. We are indeed, very fortunate to be located in such a prime location with The Dubai Mall and the Souk just a few steps away from the hotel. Our rooms have some magnificent views of... More 

Beijing Region, China
1 review
5 of 5 stars Reviewed 4 days ago NEW

Thewhole building's decoration has Arabic style. Only 3 mins walk to Dubai Mall. So convenient! When I pass through the bridge, I can see the beautiful fountain. The end is the Dubai Mall. All the staff are very friendly. From the reception to the concierge. I got a VIP check in at my room!

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Manama, Bahrain
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Very clean, very friendly staff. Quite green with lots of palm trees and birds singing and with a quiet and relaxing atmosphere. Loved the pool area and the breakfast. The rooms are spacious with balcony and we received a free upgrade to a Diplomatic Suite. Prices for breakfast and in room dining and lunch are acceptable.

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Quincy67tennis, Lovely to read your review. The flora and fauna around the hotel do make for a little peaceful reserve in the middle of the city. I was delighted to read that you enjoyed every bit of your stay. Thank you for such a wonderful review. I look forward to welcoming you again very soon! General Manager Fabrice Ducry More 

Dubai, United Arab Emirates
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed in February at The Palace Downtown Dubai and were absolutely amazed by our experience! We had the pleasure to meet the Hotel Manger M. Jerome Pichon upon arrival and his team made of our stay the most unforgettable vacation we never had. Our room situated on the 2nd floor facing the Dubai fountains and the Burj Khalifa was... More 

Was this review helpful? Yes 1
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear juan193, Thank you so much for your wonderful review. I was delighted to read that you thoroughly enjoyed your stay at The Palace. Our team is committed to providing our guests with the best service. I will be sure to pass on your comments to my team here. I do hope to welcome you once again at The Palace,... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

greeted warmly at welcome, breezed through check in formalities. Room was not ready given the early arrival but staff plyed me with coffee and snacks; came an hour later and escorted me to the room. Room level was on same floor as check in which meant easy and swift access without an elevator ride. Beautiful veranda with views of the... More 

Was this review helpful? Yes 1
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear VTboygoeswest, Thank you so much for your review. I was delighted to read that you felt welcomed at the hotel and that you liked the room. Indeed our rooms have some of the best views! I will definitely pass on your great comments to my team here. Hope to welcome you back again very soon. General Manager Fabrice Ducry More 

London, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

great hotel, great location and great staff. Good wifi too. Rooms spacious. Room service excellent. Staff cool. Sat round pool in evening was a real pleasure. Good sports bar near by too great hotel, great location and great staff. Good wifi too. Rooms spacious. Room service excellent. Staff cool. Sat round pool in evening was a real pleasure. Good sports... More 

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear VTboygoeswest, Thank you so much for your review. I was so happy to learn that you enjoyed your stay here at The Palace. Our pool area is beautiful and provides for an excellent relaxation spot. Hope to welcome you back again very soon. General Manager Fabrice Ducry More 

Riyadh, Saudi Arabia
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

Hello readers this is my fifth stay and unfortunately my last as all good things come to an end WHAT A SHAME. I love this hotel but when you have a very rude and unprofessional front desk manager in the name of Mr Nagy good luck to the Palace. Companies pay a lot on employees to help them understand how... More 

Was this review helpful? Yes 5
Plmouth
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Our third stay at The Palace-and once again perfect! A warm welcome at the entrance and check in was quick and hassle free. As our rooms were not quite ready we were treated to some welcome refreshments on the balcony overlooking the pool. Once we had our room keys we were not disappointed. We took the room overlooking the lake... More 

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Lizzyplymouth, Thank you so much for sharing your experience with us on TripAdvisor. What a pleasure to read your review and see that you had fantastic time while staying with us for the third time! I am proud to read your recognition of my Team and their efforts to make you feel comfortable. I am glad that you got... More 

Hong Kong, China
Top Contributor
55 reviews 55 reviews
19 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 1 week ago

things were great when they worked well. then one night both my wife and I had diarrhea after a dinner at thiptara, and we skipped breakfast the subsequent morning due to rude service at ewaan, the staff became only exasperating after they heard about them. please go beyond lip service, it's not ok for me to pay for what your... More 

Was this review helpful? Yes 1
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Joseph G, Thank you so much for sharing your experience with us. It is with deep regret that I read that you felt uncomfortable after your dinner at Thiptara. I really do hope that you feel better now. After reading your comments, the team felt greatly disappointed as their genuine and daily commitment to excellence was not felt during... More 

abudhabi
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

Just checked in to this hotel . I staied in room 519. The hotel in good location with Burj Khalifa view. Good resturants inside the hotel. Also Souq Albahar is near by as shopping plaza with many Cafes and resturant. Dubai mall is 10 minutes walking. This is good hotel for family and business. Does not fit well for honymooners... More 

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear reedx2000, Thank you for sharing your experience here with us on TripAdvisor. I was delighted to know that you enjoyed your stay here at The Palace. Our team is always committed to providing our guests the best service. I do apologize as I read that the House Keeping team may have failed to replenish your bathroom amenities. Please be... More 

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Additional Information about The Palace Downtown Dubai

Address: Mohammed Bin Rashid Boulevard | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Hotel Style:
#12 Romantic Hotel in Dubai
#16 Luxury Hotel in Dubai
#22 Business Hotel in Dubai
#27 Family Hotel in Dubai

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Staying in Downtown Dubai

Neighborhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.