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All 478 Dubai hotels

The Palace Downtown Dubai

5.0 of 5 Hotel   |   Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
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The Palace Downtown Dubai
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Ranked #19 of 478 Hotels in Dubai
A recent review
5 of 5 stars reviewed 2 days ago
bertipa
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1,007 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Although I travel a lot (mostly on biz trip) I very rarely write reviews on TA, but I feel this time I must share my impression: this could be one of my best stay ever!! The hotel is quite big but with a nice Arabic architecture instead of the many towers you see around The room (lake view in my... More

Was this review helpful? Yes 1
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, It is with a delight that we read your review on TripAdvisor! We appreciate your time to share it as well as your positive comments about your room, hotel décor and breakfast! It is pleasant to know that you found relaxation after a busy day at our pool lounge enjoying the best view to the fountains and Burj... More

2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed 2 nights in a deluxe lake view room during our honeymoon on the way to the Maldives. What an experience we were treated like kings and queens nothing was to much trouble. The hotel was immaculate,staff were very helpful nothing was to much trouble. The room was amazing spacious and very clean. The position of the hotel is... More

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Taiwan
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

World's highest tower and spectacular music fountain just in front of your room!! Close to dubai mall. Nice dinner buffet and breakfast. Love love the arabian touch and facilities in the room. Quality is found in the details.

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, We highly appreciate your time to share your review on TripAdvisor! It is with the delight that we read how much you enjoyed our location and facilities! Your kind words will motivate us to continue providing our guests with the best memorable lifetime experience. On behalf of the entire team we will be looking forward to welcoming you... More

Saudi Arabia
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

This would be my 11th stay at this charming hotel. I don't need a car, everything is next to me. The hotel is no sly designed, mix of original Arabisc transformed into modernized and evolved version with refind touch of everything. Staff and management are very courteous and accommodating. You truly get a personalized service with elegant twist. This is... More

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, On behalf of the entire team I would like to thank you for your time to share your review on TripAdvisor! We highly appreciate your loyalty to The Palace Downtown and your positive comments about our facilities and service. It is an absolute reward for us to know that you consider our hotel as your second home! We... More

Santorini, Greece
Top Contributor
105 reviews 105 reviews
53 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 1 week ago

me and my sister had to go to Dubai in a business trip for five days . the day we arrived was the first day of Ramadan. the room was as always very nice and had lace views (no fountains). we had 5 nights here and we loved it and had an amazing time . unfortunately we could not have... More

Was this review helpful? Yes 1
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Angela, I would like to thank you for taking your time to share your review on TripAdvisor! It is with the delight that we read how much you enjoyed staying with us and we are grateful for your loyalty to The Palace Downtown, Dubai. Thank you for recognizing the efforts of our staff to make you feel comfortable as... More

Melbourne Australia
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Next to all the shops, and the attraction's - a must stay spot where you can walk everywhere. We were spoilt by the staff at check in as we were on our honeymoon. Big thank you. Concierge were especially wonderful.

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guests, We are delighted to receive your review on TripAdvisor and we appreciate your positive words about our hotel and service! Thank you for choosing The Palace Downtown Dubai for such a memorable event in your family life. We believe that wonderful memories from your stay will bring you back to Dubai for another lifetime experience! On behalf of... More

Melbourne, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stopped over in Dubai on our way to Europe. We did not know what to expect. On a recommendation from friends, we stayed at The Palace Downtown. OMG we felt like a king and queen for our whole stay. Hotel was fantastic. Great lake view room, great bed, great pool and the staff were amazingly polite and helpful. Breakfast... More

Was this review helpful? Yes 1
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guests, Thank you for taking your time to share your review on TripAdvisor! It is with the delight that we read how much you enjoyed your stay with us. We appreciate your wonderful words about our hotel, service and location. It is a pleasure for us to know that you had a royal experience with us and we will... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Outstanding and lived up to expectations . We stayed for 2 nights in a suite with fountains views and we not disappointed. This hotels is ideally located with excellent staff. A big thank you to Daen on front desk he was great. Go for a suite they are huge and have great fountain views

Was this review helpful? Yes 1
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Adam, We are delighted to receive your comments on TripAdvisor and glad to hear that you had an outstanding stay with us! We appreciate your positive words about service provided by Dean. I believe it will be an inspiration and motivation for him to continue a great job that he is doing! Thank you again for your review and... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

With 3 nights and two days this hotel is perfectly located...a short walk through air conditioned malls to the burj Khalifa and the dubai mall. As we are in the summer it is almost too hot and humid to hang by the pool but air conditioned tents set next to the pool are a great idea. This hotel went out... More

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guests, Thank you for taking the time to share comments about your stay at The Palace Downtown on TripAdvisor! It is a pleasure to read your positive feedback on our service and hotel facilities. Thank you for your comment about air-conditioned tents. It is rewarding to see that our efforts to enhance your experience are well recognized and appreciated.... More

Adelaide
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here on a stopover to Europe and a 25 anniversary treat. We were picked up by chauffeur limos at the airport arranged by the hotel and walked into paradise. The first thing that hits you is the beautiful ambience and aroma! Excellent multicultural staff greeted us, checked us in and escorted us to our palatial room overlooking the lake,... More

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guests, It was our pleasure to welcome you for such a wonderful occasion in your family life and we are delighted to read that staying with us has been a memorable event in your life! Thank you for your time to share your review on TripAdvisor! It is a great motivation for our team to read your recognition of... More

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Additional Information about The Palace Downtown Dubai

Address: Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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