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All 486 Dubai hotels

The Palace Downtown Dubai

5.0 of 5 Hotel   |   Mohammed Bin Rashid Boulevard | Downtown Dubai, Dubai 9770, United Arab Emirates
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The Palace Downtown Dubai
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Ranked #15 of 486 Hotels in Dubai
A recent review
5 of 5 stars reviewed yesterday
Faisal Q Manama, Al Manamah, Bahrain
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1,090 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Manama, Al Manamah, Bahrain
1 review
5 of 5 stars Reviewed yesterday NEW

My stay was absolutely fabulous. I really enjoyed the quality of the services, staff and the facilities. The location is amazing. The staff was really professional, service oriented, and very friendly. Definitely I will come here again.

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Melbourne, Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Family trip with 8 and 6 year old and found the hotel had a great feel with really friendly staff and good facilities. Stayed in a Diplomatic Suite and it had heaps of room for the four of us and a great view of the water show at Burj Khalifa from the balcony. The restaurant and room service food was... More 

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Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Ken-230910 I would like to thank you for your positive comment on TripAdvisor! It is a pleasure to hear that you enjoyed your experience of staying with us and appreciate our services, facilities and food! On behalf of the entire team we will be looking forward to welcome you back at The Palace Downtown in the nearest future! -... More 

Hitchin
Top Contributor
61 reviews 61 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I spent five days here at the beginning of December this year, it was a birthday treat from my sister. I have to say it was absolutely fabulous, a really relaxed 5*experience. The staff was a great combination of professional, courteous and friendly, sometimes a difficult combination to achieve. I had the feeling the management team have this really nailed... More 

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Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear MumamiaHitchin, I would like to thank you for taking your time to share your comments on TripAdvisor! We are delighted to read that you had a fabulous experience while on stay with us at The Palace Downtown! Thank you for recognizing the efforts of our Team, all of our team is in a constant endeavor to provide our guests... More 

Sydney, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

A beautiful hotel; oozing style with an authentic Arabian feel. Great service across the board, including restaurants and front desk (special mention to the night manager Mohammed who was on duty when we arrived in the early hours of the morning). Situated on the lagoon with its spectacular evening fountain display and a couple minutes walk across to the Burj... More 

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Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Wayne P, I would like to thank you for your wonderful comment on TripAdvisor! It was indeed a pleasure for us to have you as our guest and we are delighted to know that you had a great start for your Christmas holiday, while enjoying our services and facilities. I believe that your recognition for Mohammed, will serve him... More 

Auckland, New Zealand
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

This beautiful hotel is far from generic. From the exotic scent that wafts through the air through to the low rise design of traditional style you can feel that you are somewhere Arabic. The staff were helpful, the spa heavenly and we enjoyed our breakfasts and dinner at Ewan. We had a beautiful room with a view over the huge... More 

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Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear NZspagirl, I would like to thank you for taking time to share your comment on TripAdvisor! It is a pleasure to read that you completely enjoyed the experience of staying at The Palace, while appreciating the décor of the hotel, our services and facilities! We were delighted to have you as our guests and we will be looking forward... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The most perfect hotel... 5 star plus! Everything was absolutely perfect and the level of service exceptional. I loved drinking a coffee and watching the cosmopolitan selection of people that use the hotel for business and pleasure. I highly recommend this hotel if you have the money!

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Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Craig T Thank you for choosing to stay at The Palace Downtown, Dubai! We appreciate your kind words about our service and facilities, as well as the time taken to share your comment on TripAdvisor! Your recommendation is very valuable for us! We look forward to welcome you again to The Palace Downtown, Dubai in the near future! -... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I went for the palace with my kids (4 years .3 years) with nanny , we booked 2 rooms but when we reached the hotel they upgrade us to 2 wonderful suits , the location is amazing for me and the kids , the staff are so friendly , the rooms are very nice , i stayed many times in... More 

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Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Nora A, Thank you for taking the time to share your review on TripAdvisor! It is a pleasure for us to read that you enjoyed staying with us while appreciating our services, rooms, location and friendliness of the staff. We thank you for your loyalty to us, and will be pleased to welcome you back to The Palace Downtown... More 

Emirate of Dubai, United Arab Emirates
2 reviews
5 of 5 stars Reviewed 2 weeks ago

What an amazing stay in The Palace Downtown Dubai! My mom & I had stayed at in The Palace Downtown! Everyone in in The Palace Downtown made our stay fabulous! From the minute that we arrived, we were indulged in pure luxury, amazing food, gorgeous rooms and fantastic fountain view. Thanks to Christian, Hendawey, Amata & Chitra, we love the... More 

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Su Q On behalf of the entire team I would like to thank you for your review on TripAdvisor! It is with great pleasure that we read your positive comments about our service, rooms, location and food. We are delighted to know that you enjoyed your stay with us, as we continually strive to provide our guest with the... More 

Coffs Harbour, Australia
Contributor
20 reviews 20 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed in this hotel twice now. The palace resembles an old style Middle Eastern village. The smell as you arrive is amazing. You can purchase it from the salon. The staff are wonderfully attentive. There is a great choice of restaurants as well, otherwise it's a short walk to Dubai Mall for food and shopping. You can stop... More 

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear foxyrocks, Thank you for sharing your review on Trip Advisor about your recent stay with us! We are pleased to read how much you enjoyed staying with us and appreciate our service, atmosphere and room facilities. It is the best reward for us to know that our guests have absolutely loved their experience at The Palace and want to... More 

Khartoum, Al Khartum, Sudan
Contributor
20 reviews 20 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

An amazing hotel with an amazing service. Rooms are neat and big, polite staff and friendly as well. Location is the best EVER in Dubai. My rooms IS having a dubai mall fountain view so i am enjoying each and every one of the evening dancing fountain show which come every 30 mints. Go no further if you look for... More 

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Khalididris, Thank you for choosing to stay at The Palace Downtown, Dubai! We appreciate your kind words about our service and facilities, we are glad that you enjoyed your stay with us. Thank you as well for the time taken to share your review on TripAdvisor! Your recommendation is very valuable for us! We will look forward to be... More 

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Additional Information about The Palace Downtown Dubai

Address: Mohammed Bin Rashid Boulevard | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Hotel Style:
#11 Romantic Hotel in Dubai
#14 Luxury Hotel in Dubai
#25 Family Hotel in Dubai
#28 Business Hotel in Dubai

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Staying in Downtown Dubai

Neighborhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.