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All 475 Dubai hotels

The Palace Downtown Dubai

5.0 of 5 Hotel   |   Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
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91%
Ranked #19 of 475 hotels in Dubai
A recent review
5 of 5 stars reviewed 3 days ago
lono60 Sydney, Australia
  • Reviews (974)
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974 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
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English first
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived early in the morning and had paid for previous night so we could get a room immediately. We were greeted with the wonderful Palace perfume and an upgrade to a very large Suite! Perfect. Then I had mentioned it was a special birthday for my husband. The Palace delivered not only a beautiful and delicious small cake and... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, Thank you for choosing The Palace Downtown for your special occasion! We are glad that you enjoyed your stay with us and appreciate your feedback on service provided by our staff, in particular Sherif! Your comments will serve as additional motivation for the entire Team to continue making our guests experience life-time moments at our hotel. We are... More

Aberdeenshire
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were upgraded to a suite which was stunning! We had great views from the balcony of the Burj Khalifa and could watch the fountains. The pool area was well kept and again had great views. It was peaceful and relaxed but yet only a few minutes walk from all the restaurants and shops. I couldn't fault the hotel and... More

Was this review helpful? Yes 2
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, We are delighted to read your comments on TripAdvisor and grateful for positive words about our service, view and pool area. It is a pleasure to know that The Palace Downtown has become a place, where you found peace and relaxation. We hope that good memories from your stay will bring you back to our hotel in the... More

Dublin, Ireland
Contributor
17 reviews 17 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The accommodation could not be faulted, we occupied a suite which was very large to European standards, loved the attention to detail and cleanliness.The hotel was central with a walking distance to the Souk, Mall and Burj Khalifa. We took a taxi (good rates) to the water park on the Palm. Takes about 35-60 mins depending g on traffic. We... More

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, It is with pleasure that we read your comments about your stay at The Palace Downtown on TripAdvisor! We appreciate your kind words about our location, the room and restaurants, as well as our high standards of service. On behalf of the entire team we will be looking forward to welcoming you back at your “home” in Dubai... More

Copenhagen, Denmark
Top Contributor
87 reviews 87 reviews
71 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 1 week ago

I really enjoyed my stay here, the pool and amenities are superb, and the location- 5 mins walk from the dubai mall and with a stunning view of the Burj Khalifa - its a fantastic experience. A few minor grumbles re service - 3 separate calls to conceirge - nobody answered the phone after rining for 10 mins +, too... More

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for taking time to share your comments on TripAdvisor! We are delighted to read that overall you enjoyed your experience with us and appreciate our rooms, amenities and restaurants. At the same time we are thankful for your constructive feedback with regards to our service. Rest assured we will take corrective measures... More

Newcastle, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Exquisite furnishings in room & public areas. Service unobtrusive but prompt & personalised. IPad in room a bonus, as was iPod Dock for music & Nespresso coffee machine. Large bathroom with separate bath, toilet & shower cubicles, more like small rooms within a room. Stayed 4 nights, will return! Bar at poolside best view in Dubai of dancing fountains &... More

Was this review helpful? Yes 2
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, On behalf of the entire team I would like to thank you for taking time to share your review on TripAdvisor! It is with pleasure that we read your appreciation of our rooms, amenities, restaurants and service. We are inspired that you enjoyed your stay and looking forward to coming back. Thank you again for your positive comments... More

Northampton
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed at The Palace 2 weeks ago for my birthday and it was the most brilliant experience, better than we would ever have imagined. Everyone was so professional but friendly and helpful, especially Salah and the whole team at the Ewaan restaurant who sang happy birthday to me at breakfast and made my day so special. Sorry we missed out... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for taking time to share your review on TripAdvisor! We are pleased that you chose The Palace Downtown for such a wonderful occasion and appreciate your positive comments on our efforts to make your day special. Thank you for your feedback on our restaurants and service provided by our team, especially Salah.... More

Sheffield, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

First time at this hotel it was the best by far... Very very nice I would 100% go back there... Staff.. Food... 24hr room service Wat ever more do u want when on holiday.... Nice for family's with children With outdoor pool spa Food was lush

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Susan, I would like to thank you for taking time to share your review on TripAdvisor! It is a great pleasure for us to read that you enjoyed your stay with us. We are delighted to hear about your desire to come again and we will be looking forward to welcoming you back to The Palace Downtown in the... More

Sydney
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Impeccable in every way. Arriving early from an overnight flight from Europe, made very welcome whilst a room was identified for an early check-in with a most enjoyable complimentary morning tea in the lobby overlooking the fountains area. The upgrade to a superb, expansive suite, equipped with quality bathroom products as well as a Nespresso (well used by me!) machine... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, On behalf of the whole team at The Palace Downtown, I would like to thank you for your comments on TripAdvisor! It is with pleasure that we read your wonderful comments about your experience at our hotel. We are inspired to hear that you enjoyed our service and facilities. We hope that nice memories after your stay will... More

Belmont, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived at The Palace at 2:00am, was greeted by extremely helpful staff who also provided a cool flannel and a small glass of lemon juice and mint. We stayed for 4 nights and had a view from the balcony of the magical water fountain show. The room was huge with all mods and cons, probably could do with supplying more... More

Was this review helpful? Yes 2
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for taking time to share your review on TripAdvisor! We highly value your appreciation of our service, facilities and staff. Your constructive comments show us the areas where we can provide better service and we are thankful to you for helping us to improve. Thank you again and we will be looking... More

Durham, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This truly is a palace. We have just returned from a wonderful week in this hotel. Many have commented on its perfect location, beautiful design and decor, comfortable beds etc and I would agree with every word. We arrived at 2am to a warm greeting, delightful, mint infused cold flannel and a welcome drink - it felt like a haven... More

Was this review helpful? Yes 3
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, We are delighted to receive your feedback on TripAdvisor and thankful for your wonderful comments about your stay at The Palace Downtown! It is encouraging to read your positive impressions about our staff, in particular Saleh, Jeffrey, Dileep, Maureen, Saranya and Linnie. I believe it will serve as strong motivation for them to continue providing our guests with... More

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Additional Information about The Palace Downtown Dubai

Address: Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace Downtown Dubai 5*
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#14 Romantic Hotel in Dubai #17 Luxury Hotel in Dubai #19 Top resorts Hotel in Dubai #24 Family Hotel in Dubai #43 Business Hotel in Dubai
Hotel Class
Official Description (provided by the hotel)
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
Number of rooms
242

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