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All 483 Dubai hotels

The Palace Downtown Dubai

5.0 of 5 Hotel   |   Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
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The Palace Downtown Dubai
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Ranked #17 of 483 Hotels in Dubai
A recent review
5 of 5 stars reviewed yesterday
Ben E Reading, United Kingdom
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1,050 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reading, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

The best hotel we've ever set foot in. Can't recommend it enough. The lake view room was beautiful and luxurious (as was everything in the hotel) with an incredibly comfy bed. The hotel and grounds are amazing - it's genuinely worth every penny you'll pay. Staff are helpful and friendly. We ate in the Thai restaurant overlooking the Dubai fountains... More

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United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Having travelled extensively through the Middle East and staying in many hotels, I feel my latest trip to Dubai based on five nights in the above hotel is worth sharing to all persons looking to travel to Dubai. The hotel is situated in the middle of Dubai in the downtown area, beside the famous musical fountain and the largest Mall... More

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2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It was friday brunch and i was there with my family in ewaan restaurant which is one of its kind. The food was delicious but the most important thing was the attention,the hospitality, which Captain MR.IMRAN KHAN gave us.. me and my family will never forget it.. it was a real good experience. my family thanks Mr.Imran and congratulate your... More

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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Another nearly 3-year old review, but wanted to make sure I shared: Though we were only in Dubai for 2 nights, we had just as nice of a time there. The Palace Hotel was beautiful, and the staff was incredibly helpful. Without us saying anything, they noted that it was our honeymoon and upgraded us to a suite, which was... More

Was this review helpful? Yes 1
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Nick, It is with pleasure that I read your review on TripAdvisor and appreciate your time to share it! I am in particularly pleased that even after 3 years memories from your stay at The Palace Downtown, Dubai are still bright and show that our efforts to make your honeymoon remarkable are so valued! On behalf of the entire... More

baku
Top Contributor
50 reviews 50 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The entrance of the hotel is stunning, the hotel is located in the other side of Burj Khalifa so you can see the building in front of you, even in breakfast time you can see the khalifa, the swimming pool area also. the smell is amazing, roses , fresh roses i loved it! the service is excellent, all employes were... More

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Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, Thank you for your time to share your review on TripAdvisor! We are delighted to read that you enjoyed staying with us and were impressed with our specially designed fragrance and flower set-up. It is a pleasure to know that our efforts to make special touches created memorable experience for you! We will be looking forward to welcoming... More

San Francisco, California
Top Contributor
97 reviews 97 reviews
64 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for two nights and we were very comfortable here. The rooms are nice, albeit on the small side, but the location is great (right by the Dubai Mall and the Burj Khalifa) and the fountain view was really fun. Service is solid. If you are looking for a nice luxury hotel in Dubai that is elegant and... More

Was this review helpful? Yes 1
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, Thank you for choosing to stay at The Palace Downtown, Dubai! We appreciate your kind words about our service and facilities, as well as you time to share your comment on TripAdvisor! Your recommendation is very valuable for us! We will look forward to welcoming you to The Palace Downtown, Dubai in the near future! Best regards, Fabrice... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I recently visited the Palace for a short 5-night Dubai break. Unknowingly to us, the Palace is known by all locals and taxi drivers as one of the best hotels in Dubai, so it was reassuring to know we'd picked a good place to stay! From the moment you walk in to the hotel lobby (which is... More

Was this review helpful? Yes 1
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Rebecca, Thank you for taking your time to share your review on TripAdvisor! It is with pleasure that I read how much you enjoyed staying with us. I am delighted to receive such a positive feedback about our team and their success in making your stay at our hotel a lifetime event in your life. We truly value your... More

Almere, The Netherlands
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had the pleasure to stay here 2 weeks ago for business. From the moment you get out of the car you feel embraced by all the lovely employees of this hotel. The warm welcome by Paul and Adrian, followed by check-in by Arwa you notice they do their utmost to make you feel at home. Smiles everywhere, little problems solved... More

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Marilyn, Thank you for taking your time to share your feedback on TripAdvisor! We are delighted to read that you enjoyed staying with us and appreciate our service. I believe that your recognition of Paul’s, Adrian’s and Arwa’s efforts will serve them as additional motivation to continue providing our guests with memorable lifetime experience. We are thankful for your... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the only hotel in Dubai that my husband and I stay at. The location is perfect, a walking distance from Dubai mall, you just have to walk through souk Bahar. The decor of the hotel is very warm and elegant. The rooms are equipped with everything you need. They also have take-away paper cups for your tea/coffee in... More

Was this review helpful? Yes 2
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Farah, Thank you for taking your time to share your review on TripAdvisor! We appreciate your loyalty to The Palace Downtown, Dubai and highly value your comments about our décor, rooms and amenities. Your positive comments about Ipad and take-away cups bring us motivation to make every effort to meet our guests’ needs and exceed their expectations! Thank you... More

Riyadh, Saudi Arabia
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

out of hundreds of hotels in Dubai,this hotel is luxury and located next to Dubai mall,if you like shopping,restaurants,that is the place.i was on business trip but needed a hotel near the mall. there are other better options if you do not want the mall area.

Was this review helpful? Yes 1
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Abdulla, On behalf of our team I would like to thank you for taking your time to share your comments on TripAdvisor! We are pleased to read that you enjoyed your stay with us during your business trip and appreciate your recommendation! We will be looking forward to welcoming you to The Palace Downtown, Dubai in the near future!... More

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Additional Information about The Palace Downtown Dubai

Address: Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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