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All 478 Dubai hotels

The Palace Downtown Dubai

5.0 of 5 Hotel   |   Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
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Ranked #19 of 478 Hotels in Dubai
A recent review
5 of 5 stars reviewed 4 days ago
ANGELA,GREECE Santorini, Greece
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1,002 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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Santorini, Greece
Top Contributor
105 reviews 105 reviews
53 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

me and my sister had to go to Dubai in a business trip for five days . the day we arrived was the first day of Ramadan. the room was as always very nice and had lace views (no fountains). we had 5 nights here and we loved it and had an amazing time . unfortunately we could not have... More

Was this review helpful? Yes 1
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Angela, I would like to thank you for taking your time to share your review on TripAdvisor! It is with the delight that we read how much you enjoyed staying with us and we are grateful for your loyalty to The Palace Downtown, Dubai. Thank you for recognizing the efforts of our staff to make you feel comfortable as... More

Melbourne Australia
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Next to all the shops, and the attraction's - a must stay spot where you can walk everywhere. We were spoilt by the staff at check in as we were on our honeymoon. Big thank you. Concierge were especially wonderful.

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JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guests, We are delighted to receive your review on TripAdvisor and we appreciate your positive words about our hotel and service! Thank you for choosing The Palace Downtown Dubai for such a memorable event in your family life. We believe that wonderful memories from your stay will bring you back to Dubai for another lifetime experience! On behalf of... More

Melbourne, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stopped over in Dubai on our way to Europe. We did not know what to expect. On a recommendation from friends, we stayed at The Palace Downtown. OMG we felt like a king and queen for our whole stay. Hotel was fantastic. Great lake view room, great bed, great pool and the staff were amazingly polite and helpful. Breakfast... More

Was this review helpful? Yes 1
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guests, Thank you for taking your time to share your review on TripAdvisor! It is with the delight that we read how much you enjoyed your stay with us. We appreciate your wonderful words about our hotel, service and location. It is a pleasure for us to know that you had a royal experience with us and we will... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Outstanding and lived up to expectations . We stayed for 2 nights in a suite with fountains views and we not disappointed. This hotels is ideally located with excellent staff. A big thank you to Daen on front desk he was great. Go for a suite they are huge and have great fountain views

Was this review helpful? Yes 1
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Adam, We are delighted to receive your comments on TripAdvisor and glad to hear that you had an outstanding stay with us! We appreciate your positive words about service provided by Dean. I believe it will be an inspiration and motivation for him to continue a great job that he is doing! Thank you again for your review and... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

With 3 nights and two days this hotel is perfectly located...a short walk through air conditioned malls to the burj Khalifa and the dubai mall. As we are in the summer it is almost too hot and humid to hang by the pool but air conditioned tents set next to the pool are a great idea. This hotel went out... More

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guests, Thank you for taking the time to share comments about your stay at The Palace Downtown on TripAdvisor! It is a pleasure to read your positive feedback on our service and hotel facilities. Thank you for your comment about air-conditioned tents. It is rewarding to see that our efforts to enhance your experience are well recognized and appreciated.... More

Adelaide
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here on a stopover to Europe and a 25 anniversary treat. We were picked up by chauffeur limos at the airport arranged by the hotel and walked into paradise. The first thing that hits you is the beautiful ambience and aroma! Excellent multicultural staff greeted us, checked us in and escorted us to our palatial room overlooking the lake,... More

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guests, It was our pleasure to welcome you for such a wonderful occasion in your family life and we are delighted to read that staying with us has been a memorable event in your life! Thank you for your time to share your review on TripAdvisor! It is a great motivation for our team to read your recognition of... More

Paris, France
1 review
5 of 5 stars Reviewed 2 weeks ago

Among many hotels I have experienced in Dubai, The Palace cultivates its difference through an exceptional & unique service. All employees, without exception, are kind and do their best all day long to make your stay as good as possible (special thanks to Leander from Kenya). The Palace is very comfortable and cosy, perfectly located, just across Dubai Mall. Breakfast... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, We are delighted to receive such a positive review from you on TripAdvisor! I appreciate your wonderful comments about our hotel and service. Moreover, it is pleasant for us to read your recognition of Leander’s efforts to make your stay comfortable. Thank you again for staying with us and sharing your feedback! On behalf of the entire team... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I don't normally stay at large hotel resorts but the Palace is an exception. I was blown away by the size and quality of this place and wish I had more time to experience it more fully. Firstly we were met at the airport which arriving around 6.30am was much appreciated and they have 24 hour check in which meant... More

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for taking your time to share your comments on TripAdvisor! It is with the pleasure that we read how much you enjoyed your short stay. Your appreciation of our transfer service, room facilities and breakfast is highly appreciated and valued. We are also thankful for your constructive feedback with regards to cocktails... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were 8 persons and stayed at the palace downtown for five nights in the end of August 2014 . We had a great vacation there. Every thing is near from you. Souq albahar is just out the door of the hotel. Dubai mall is 3 minutes walking. You can find many coffees and restaurants next to the hotel that... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guests, We appreciate your time taken to share your review on TripAdvisor! Your positive comments about our facilities, location and especially staff show us that you had a great stay with us. We hope that wonderful memories from The Palace Downtown will bring you back for another top experience with us in not too distant future! Best regards, Michael... More

New York, New York, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

As you enter the lobby, you are welcomed by smiling faces and you feel a certain comfort that is not easily found in most luxury hotels. Staying at the Palace Hotel was an amazing experience. The hotel and the rooms were well decorated and immaculate. The staff was warm and welcoming. The restaurant Ewaan overlooking the pool, had excellent food... More

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Richard, I would like to thank you for taking time to share your review on TripAdvisor! Your comments bring so much inspiration and motivation for the whole Palace Team. It is pleasant for us to read that it is not only facilities, but first of all people who make difference for our guests. Thank you recognizing and appreciating the... More

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Additional Information about The Palace Downtown Dubai

Address: Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace Downtown Dubai 5*
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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