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All 479 Dubai hotels

The Palace Downtown Dubai

5.0 of 5 Hotel   |   Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
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The Palace Downtown Dubai
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Ranked #17 of 479 Hotels in Dubai
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1,025 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

My wife and I have just had two short trips to The Palace - a couple of weeks apart. This place is EXCEPTIONAL - the staff were friendly and efficient and could not have been more helpful. The food was actually good value (for Dubai!), comfortable spacious rooms and the fountain views rival the Bellagio in Vegas. Thank you to... More

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Jeddah, Saudi Arabia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I simply adore this hotel, and have been a frequent guest since 2007. From the welcoming door men that always greet you with a warm smile to the luxurious eclectic & Arabesque interior designs, this hotel is faultless. Special thanks go to Paul from the front desk team, who went out of his way to ensure I had a pleasant... More

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JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for taking your time to share your review on TripAdvisor! We highly value and appreciate your loyalty to The Palace Downtown! Your comprehensive feedback about our ambience, restaurants, service and location encourages us to continue providing our guest’s with truly royal experience. Thank you for your recognition of Paul’s efforts to make... More

Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This has to be one of the most chilled out places in Dubai. Fai bar is situated at the back of the hotel outside on the waterfront where the Burj Khalifa is situated so, the view and ambience is beautiful! The cocktails they serve are amazing! not cheap at 80 dhirams each but worth it just for the experience and... More

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JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, We thank you for your review you on TripAdvisor! It is with pleasure that we read how much you enjoyed the experience of visiting FAI bar and your appreciation of its ambience, cocktails and the view. We truly look forward to being given an opportunity to turn your visit to The Palace Downtown into a memorable event! Best... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I travel a lot around the world and this is far the best place I have ever stayed. Thank you The Palace team for looking after me. The staff makes all the difference and Mr Rashid (the owner) is a lucky man to have such an excellent team. Authentic Arabian 5 star (should be 6).

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, Thank you for taking time to share your review on TripAdvisor! It is with a delight that we read how much you enjoyed staying with us and appreciate our service. Your recognition of our efforts to make your stay comfortable and memorable will serve us as additional motivation to continue providing personalized service for every valued guest! Thank... More

Ruti, Switzerland
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent Hotel within walking distance of Dubai Mall and Burj Khalifa. Great place for an relaxing city vacation. The staff is very attentive and friendly - service is great and the room of superior standard. Love to be there when in Dubai!

Was this review helpful? Yes 1
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Chribag, On behalf of the entire team I would like to thank you for sharing your review on TripAdvisor! We are delighted to read that you enjoyed you relaxing city vacation while staying at our hotel. Thank you for recognizing the efforts of our staff to make your stay with us comfortable and memorable. We will be looking forward... More

Paris, France
Contributor
18 reviews 18 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice stay at the Palace Downtown. The hotel is very well located, near the business district, the Fountain and Dubai Mall. The Palace is charming, pure arabian style with an amazing pool side (must see night time). The personnel was helpful.

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Khaled, We are delighted to receive your review on TripAdvisor and appreciate your time to share it! Thank you for your positive comments about our location, service and ambience. We truly hope that we will be given an opportunity to welcome you back at The Palace Downtown in not too distant future! Best regards, Jerome Pichon Hotel Manager More

Birmingham UK
Top Contributor
97 reviews 97 reviews
56 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

We we're recommended this hotel by work colleagues and it was ideal for us as it was a perfect location to see the Burj Khalifa (and visit the viewing area on the 124th floor), it's a short walk to the Dubai mall (via the souk shopping centre to the left of the entrance as you walk out of the hotel)... More

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JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, Thank you for taking your time to share your review on TripAdvisor! We appreciate your positive comments about our breakfast, room amenities and restaurants. It is a pleasure for us to know that you enjoyed your dinner at Thiptara restaurant. Thank you for staying at The Palace Downtown and we will be looking forward to being given an... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Stayed for a short business trip. Absolutely flawless customer service. Excellent in room dining, fast check in/out. Clean room, reasonably priced. Even had a wake up call with a cup of tea delivered to the room. I've stayed multiple times in Dubai and this was the best hotel so far. Thankyou!

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for taking your time to share your comments on TripAdvisor! We are delighted to read that you enjoyed your stay with us and consider our hotel the best choice in Dubai. It is an honor to receive such a feedback from our valued guest! Thank you for your appreciation of our service.... More

Worthing, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for 6 nights from 1/10/14 to 7/10/14 and have fallen in love with the place. From the minute the hotel car picked us up at the airport until the minute they dropped us back off at the airport the service was fantastic. The fountain view room was great and the 2 nights we ate in Thiptara were just... More

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Guests, Thank you for sharing your review on TripAdvisor! It is rewarding for the entire team to read your comments about your stay. We are highly inspired to know that after spending 6 days at The Palace Downtown,Dubai you fell in love with our hotel and we will see you again. Your appreciation of our rooms, service, staff and... More

Brooklyn, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our ultimate honeymoon destination was the Maldives but our flights had us going through Dubai. We figured we'd be silly not to take this opportunity to do a stopover and we were very happy we did. After doing lots of research online, and speaking with people who lived in Dubai, we selected The Palace. From my limited, and perhaps overly... More

Was this review helpful? Yes
JeromePichon-Palace, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Darren, I would like to thank you for taking time to share your review on TripAdvisor! It is with pleasure that we read that you had fantastic experience while staying at our hotel. Your appreciation of our efforts to make your stay comfortable and memorable brings us much motivation to continue doing our best to remain a perfect place... More

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Additional Information about The Palace Downtown Dubai

Address: Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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