Very nice hotel, classy ambiance, great customer service, "western" amenities, and good central location for walking to the Burj Khalifa, many good restaurants, and the Dubai Mall. Dubai attractions tend to be spread out, so this seemed like good spot since several things to do within walking distance, and one never tires of gazing upwards at the amazing Burj Khalifa--the... More

FFor a hotel charging $500+ for a regular room, my experience was nothing short of abysmal. My credit card was charged once on check in for authorization and again for the billing at checkout. I was told the amount charged on check in will be reversed. Both amounts have appeared on my credit card statement and despite two reminders. Nothing... More

I continue to love this hotel. It has everything you need, great location and excellent rooms. I think the beds are the most comfortable by far that I have ever encountered. I will continue to come here everytime I am in Dubai !

We spent 2 nights in Dubai at the palace for our honeymoon. Both of us were very impressed with the hotel even with our already high expectations. Every aspect was remarkable and the staff and setting really did make us feel like royalty. The view from our room was stunning; we could see the lake and the Burj Khalifa. We... More

Stayed here on a business trip March 2013. Perfect position in the shadow of the Burj Khalif and the fountain show. Pricey, as all hotels in Dubai are, but the breakfast is superb and the rooms very comfortable will all amenities you would expect. Check in a bit slow and my room not ready until lunchtime, despite me arriving at... More

I cannot rate this hotel highly enough.Everything was first class from our arrival to our departure.We were not able to get the room that we had requested and were upgraded to a mini suite the room more than made up for the lack of view.The staff were both courteous and eager to please even to the point of smothering our... More

The hotel itself is fabulous....i arrived early in the morning and they upgraded me to a suite...which was superb. My 2 kids (10 and 13) were with me and they charged for an extra bed. The breakfast next morning was adequate. when i was checking out they had charged me extra for the breakfast, one for kids b/f and 1... More

mistake of my life we were staying in the hotel for 2 days and that was the biggest mistake of my life, first our check in was delayed we had to wait in the lobby for an 1hr reception staff does not no what to do they keep on blaming others for their mistakes,we went to pool in the morning... More

I had opportunity to stay 4 night at the palace for my first time , in fact the location is amazing in the heart of Dubai waking distance from Burj khalifa the tallest building in the world and very big shopping mall, call Dubai mall !!! moving forward the check in process were very long as we a almost close... More