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All 471 Dubai hotels

The Palace Downtown Dubai

5.0 of 5 Hotel   |   Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
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Ranked #20 of 471 hotels in Dubai
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902 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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English first
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

From the moment we were greated at the airport we knew we made the right choice. We were taken outside to an Audi suv while our luggage was collected and offered water, and hot towels. This hotel goes above and beyond to make sure that you have everything you need to have an amazing stay. It's location is perfect as... More

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zurich
Contributor
20 reviews 20 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

This was another lovely stay! Excellent service, staff remembered me by name from last stay and that is exemplary! My favourite part of the stay is always breakfast ... Huge aray of choices, fantastic service, the chefs knew exactly what we wanted and by day 2 they knew our preferences! The beds are so comfortable, it's like sleeping on a... More

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Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for taking your time to share your feedback on Tripadvisor! It has been our pleasure to welcome you back at your “home” in Dubai! Your comments will inspire our staff to keep high standard of service and provide the best experience for our guests! We appreciate your positive words regarding breakfast and... More

Khartoum
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

no words needed this is by far the best hotel I have ever visited, or stayed in from a luxury point of view . Yes it on an artificial lake but that doesn't matter because the suites are fantastic overlooking the biggest fountain, mall and building in the world and the staff, service was just out of the ordinary. Also... More

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Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for your review on TripAdvisor! We delighted to hear that you enjoyed the luxury of our hotel and truly had life time memorable experience that we long to provide for every guest. Thank you for your appreciation of our high standard of service, as well as SPA facility! On behalf of the... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I along with our 2 yr old daughter just checked out of The Palace and wish we didn't have to leave! We spent 5 nights on the Palm and 4 nights at the Palace. We regret not staying at the Palace our entire visit to Dubai. From the moment you drive up to the beautiful Arabesque entry... More

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for your comprehensive feedback on TripAdvisor! We are delighted to read that you enjoyed your experience of staying at The Palace Downtown! Your comments will be great motivation and inspiration for all associates knowing that their efforts are so much appreciated. It is a pleasure to hear that your daughter enjoyed the... More

Perth, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow! What a fantastic Hotel. We stayed in the Palace Suite for 3 nights. The view from our 2 balconies of the Burj Khalifa was incredible! We arrived late on our first night after our flight from Nairobi. When we arrived at the Palace suite we couldn't believe the view from our balconies. We opened the doors on both balconies... More

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for taking time to share your feedback on TripAdvisor! We are delighted to read that you enjoyed the experience of staying at The Palace Downtown! It is a pleasure to know that our hotel has become a place of great inspiration and relaxation for you while watching the fountains from your room!... More

Malacca
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel on the 10th april and arriced at the hotel at 2.30am . B4 that we already requested thru the travel agent 2 of the rooms should be next to each other way b4 we came here. Unfortunately they said that they could'nt give it to us since the rooms are all occupied. I told them... More

Was this review helpful? Yes 2
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, Thank you for taking your time to share your comment on TripAdvisor! We appreciate your constructive feedback about your stay at The Palace Downtown. Please accept our most sincere apologies for the issues you highlighted with regards to availability of connecting rooms and security deposit. I understand your disappointment about not being informed about the policy of the... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at The Palace, Downtown Dubai on the first leg of our honeymoon. Upon arrival we were greeted by very courteous and professional bell boys / door staff who took care of our luggage. We had booked a deluxe room with a lake view for the 4 nights of our stay. As we arrived early we were not expecting... More

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Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guests, I would like to thank you for your positive comments on TripAdvisor! It has been a pleasure for us to have you with us for such a wonderful occasion. I am glad to hear that you appreciate our high standard of service, room amenities, attentiveness of associates in particular Amir and Eric who did their best to provide... More

UK
Top Contributor
77 reviews 77 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed a dreamy afternoon tea here on the terrace. My wife and I ordered a Traditional and an Arabic. Both were excellent and very fresh - it seemed that the scones had just left the oven and were the best we've ever tasted. It is very good value, especially when one considers the high quality of this beautiful hotel. The... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guests, I would like to thank you for taking your time to share your review on TripAdvisor! It is a pleasure to hear that you had a wonderful time with your wife while enjoying Afternoon Tea and especially the scones. At the same time we are thankful for your constructive comment regarding attentiveness of our staff. Please accept our... More

Cheadle, United Kingdom
Contributor
20 reviews 20 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 24 hours whilst on my way to Mauritius. I arrived like royalty at the grand reception and was greeted by friendly staff who took my luggage and sat me in reception with a refreshing drink. The reception had a rose legal water feature which smelt amazing! My room was ready when I arrived, my face dropped... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guests, I would like to thank you for taking your time to share your comments on TripAdvisor! We are delighted to hear that your experience of staying with us was memorable and you enjoyed hotel décor, room, location and breakfast. It is pleasant to read that you appreciate small touches like pillow menu to ensure that our guests feel... More

Erbil, Iraq
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at The Palace for 3 nights last week. We have been to Dubai many times and lived here for a couple of years quite a while ago. We enjoyed everything about The Palace - all the staff were fantastic and very helpful, particularly the staff greeting you at the door. Initially I was disappointed that we hadn't booked a... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank for taking time to share your wonderful comments on TripAdvisor! It was a pleasure for me to meet you during breakfast and I am delighted to hear that you enjoyed your time at The Place Downtown! Thank you for your positive feedback about our staff and SPA. We appreciate your feedback and will... More

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Additional Information about The Palace Downtown Dubai

Also Known As:
The Palace The Old Town Hotel Dubai
The Palace The Old Town Hotel
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Address: Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Dubai
#19 Luxury Hotel in Dubai
#20 Top resorts Hotel in Dubai
#20 Spa Hotel in Dubai
#26 Family Hotel in Dubai
#42 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace Downtown Dubai 5*
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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