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The Palace Downtown Dubai

5.0 of 5 Mohammed Bin Rashid Boulevard | Downtown Dubai, Dubai 9770, United Arab Emirates
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The Palace Downtown Dubai
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The Palace Downtown Dubai
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1,135 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Beirut, Lebanon
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Palace is very well located downtown. From the reception staff to the restaurants to room service everything was impeccable a very good experience I would definitely recommend it for family as well as business although for families it would be even better and I will be returning soon both on business and definitely with the family.

Was this review helpful? Yes
Morpeth, Northumberland
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were fortunate enough to spend 5 days over the New Year at this amazing Hotel. After a long (overnight) flight we arrived into Dubai airport. Our private car was waiting for us and we made the 15 minute transfer to the Hotel with seamless effort. On arrival to the Hotel (6a.m.) we were greeted by the lovely David who... More 

Was this review helpful? Yes 2
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Polly847, It is with pride for my team that I read your review! One of our mottos is “together we achieve” and your comments will create a great inspiration for all our associates and in particular David, Kenneth, Issa, Arwa and Chitra that thanks to teamwork our guests leave The Palace with beautiful memories and intend to come back!... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Booked this hotel in end of october 2014. to be honest we usually stay at so called seven star hotels but was in Dubai for business on this occasion and thought would down grade but i thought wrong it was better than most of the top hotels i had stayed in. Location was perfect the rooms very good great food... More 

Was this review helpful? Yes 2
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Shariffxxl, Your comment indeed made my day! Ranking our hotel as a seven star is a true reward for the entire team! Thank you for inspiring us and motivating to go an extra mile for each and every guest! Your recognition of Riccardo’s and Enam’s efforts to make your stay comfortable and memorable! On behalf of the entire team... More 

Brisbane
Contributor
20 reviews 20 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights in January 2015 when returning to Australia from a holiday in Europe. This is a beautiful hotel with lots to offer, most importantly the welcoming and efficient staff. We had booked a palace suite and were upgraded to one of the 3 royal suites - what an amazing room - from the view of... More 

Was this review helpful? Yes 1
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear WhelansBrisbane, What a beautiful review inspiring our entire team to go an extra mile for our guests, exceed every expectation and create a memorable lifetime experience! Thank you for your recognition of our efforts and positive feedback about our service! We will look forward to being given an opportunity to welcome you back to your Palace in Dubai! –... More 

Stratford-upon-Avon, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this beautiful hotel for 3nights on a stopover to Australia. It is set in a beautiful location and the staff were friendly but professional. If you are looking for first class then this hotel is it!

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Jacquie60, Thank you for your review and we are happy to hear that you enjoyed your fabulous stay with us! Thank you for ranking as a first class hotel – the best reward that we as a Team may get! - Fabrice Ducry, General Manager More 

Senior Contributor
49 reviews 49 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

What a beautifull hotel. The entrance is amazing and you have the feeling you are staying in an old arabic fortress, the way it is build. The location is perfect, near dubai mall and the fountains. Views of the Khalifa when you are at the pool (we could even see it from our balcony). The staff is very friendly and... More 

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Miriam, Thank you for your review! I am pleased to read that you were able to experience the beauty and special atmosphere of The Palace! We can’t wait to welcome you back again for another amazing stay! – Fabrice Ducry, General Manager More 

Malaysia
1 review
5 of 5 stars Reviewed 1 week ago

The Palace is the place where you should stay in Dubai!!!! Such an amazing location especially to Dubai mall and we can reach several sightseeing points by taxi with reasonable prices. Irene at the reception welcomed us with lovely smile and she was very helpful. My partner requested some arrangement for anniversary celebration before our arrival. Amata arranged such a... More 

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Eritata, It is a pleasure to start my day with such a beautiful review! Thank you for your time to share it! I am proud of Irene and Amata for providing you with a warm welcome and making your anniversary celebration special and memorable! We do hope to be given an opportunity to welcome you back to The Palace... More 

Kuwait City, Kuwait
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Amazingly located with Souq Al-Bahar separating it from the Dubai Mall. The hotel itself is majestic, and the truly international staff really know how to make a guest feel special and comfortable, with a very friendly atmosphere. The hotel boasts a good selection of restaurants, with at least one of the restaurants, Thiptara, being considered as one of the best... More 

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Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear MohammedB, I appreciate your time to share your review! We are delighted to read that you had a truly royal experience while staying with us. Thank you for giving us constructive feedback with regards to your Spa experience. Rest assured we will look into it and make corrective measures! With regards to deluxe fountain view rooms, indeed this category... More 

Innsbruck
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

By change I found the hotel and it could not be a better choice! Service, cleanliness and location was top notch! Everything worked, everything was clean, it was like being out of 1001 night. The friendliness of the staff was amazing, I would like to mention especiallyKeneth of the concierge desk who was most helpful in any regard. And also... More 

Was this review helpful? Yes 1
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Luise, What a pleasure to read your review and see that you had fantastic time while staying with us! I am proud to read your recognition of my Team and their efforts to make you feel comfortable. We will look forward to providing you with another memorable experience in not too distant future! - Fabrice Ducry, General Manager More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here last April. Without doubt the most luxurious hotel I've stayed in. To top that off, the service is flawless. Staff go out of their way to make sure your stay is as enjoyable and comfortable as possible. Would also highly recommend the spa, wonderful facilities and treatments (I had the sea salt and sand full body scrub). Wonderful... More 

Was this review helpful? Yes 2
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Mary, What a great news to hear that you are coming back to The Palace again in April! It is will pleasure that I read how much you enjoyed staying with us last time and I do assure you that you will notice some changes since your last visit starting from new mocktails in our Ewaan Lounge, afternoon tea... More 

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Additional Information about The Palace Downtown Dubai

Address: Mohammed Bin Rashid Boulevard | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Hotel Style:
#11 Romantic Hotel in Dubai
#25 Luxury Hotel in Dubai
#27 Family Hotel in Dubai
#28 Business Hotel in Dubai

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Staying in Downtown Dubai

Neighborhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.