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All 475 Dubai hotels

The Palace Downtown Dubai

5.0 of 5 Hotel   |   Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
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Ranked #19 of 475 hotels in Dubai
A recent review
5 of 5 stars reviewed 3 days ago
ARThiel Munich, Germany
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968 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
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English first
Munich, Germany
Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

In my view, the most beautiful hotel in Dubai. The hotel is like a little paradise with beautiful gardens and wonderful restaurants and an excellent Spa. If you're here, ask for a room with a balcony or terrace to view the fountain!

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Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, Thank you for your review on TripAdvisor! It is a great encouragement for the entire Team here at The Palace Downtown to know that our guests have fantastic stay with us. We appreciate your beautiful words about hotel! Thank you again and we are looking forward to welcoming you back to the “Paradise” in Dubai in the nearest... More

Dubai
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

We have reserved deluxe fountain view, but the view is very partial, and could not see the main fountains. Service was not professional, for example, I asked baby chair for 3 times, and finally comes in 3 times of call. (Next day) I pad battery was not able to charge, and I pad was out of battery from first time.... More

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Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I appreciate your time to share your review on TripAdvisor! We are thankful for your constructive feedback and helping us to see the areas in our service where we need to improve. Please accept my most sincere apologies for the issues you highlighted in your comments. Rest assured that the department heads have been informed about the issues... More

Riyadh, Saudi Arabia
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Yes readers another wonderful stay at this extraordinary hotel. First I have to thank Arwa from reception Nabil and Mr Potvin for the unexpected upgrade. Which has made my stay a bit more special especially with my son's first visit. This is my 4 stay at the palace and would never think about staying else were. Arrived on the 25th... More

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Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Ziad, I would like to thank you for taking your time to share such a comprehensive review about your stay at our hotel on TripAdvisor! It was a pleasure for me to meet you personally and I am thankful to you for your loyalty to The Palace Downtown. We are delighted to know that you enjoy our service and... More

Dortmund
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Loved our time at The Palace. It is located very conveniently shopping and "things to do" in Dubai. The food at the restaurant at breakfast and dinner was really good - many choices. Nice view on the lake and Burj Khalifa. Only negative encounter were the Europeans coming for their easter break and reserving their sun chair in the early... More

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Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, It is pleasant for us to receive your positive review on TripAdvisor! We are delighted to know that you enjoyed the view from your room, our restaurants and room service. At the same time we are thankful for your constructive feedback with regards to sunbeds at the pool area and taxis. Rest assured we will do corrective measures... More

Borgomanero
Contributor
12 reviews 12 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed in The Palace last April after Easter. The hotel is perfect from every point of view: the location, the rooms, the gym, the swimming pool, the restaurants (even if the Argentine restaurant doesn't have a perfect service...). My husband had a terrible backache and we had to change 3 mattresses before finding the right one. The housekeepers were... More

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, On behalf of the entire team I would like to thank you for your review on TripAdvisor! We are delighted to read that you had fantastic stay with us and appreciate our service and hotel facilities. Thank you for your good words about Wayan! We will all be looking forward to welcoming you back at The Palace Downtown-Dubai... More

Milan, Italy
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice old fashioned style but partly worn out rooms. On the positives, handy to have an ipad already internet connected in each room and a very nice buffet hall. the swimming pool after a whole day of business meetings is such a treat that makes the price alone. Check in not as fast as the 5 stars would suggest.

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for sharing your review on TripAdvisor! It is a pleasure to know that you enjoyed your stay with us and appreciate our room amenities, as well as pool area. At the same time, we are thankful for constructive feedback on our rooms and check-in process. With our summer room renovations and trainings... More

Sydney, Australia
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived early in the morning and had paid for previous night so we could get a room immediately. We were greeted with the wonderful Palace perfume and an upgrade to a very large Suite! Perfect. Then I had mentioned it was a special birthday for my husband. The Palace delivered not only a beautiful and delicious small cake and... More

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Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, Thank you for choosing The Palace Downtown for your special occasion! We are glad that you enjoyed your stay with us and appreciate your feedback on service provided by our staff, in particular Sherif! Your comments will serve as additional motivation for the entire Team to continue making our guests experience life-time moments at our hotel. We are... More

Aberdeenshire
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were upgraded to a suite which was stunning! We had great views from the balcony of the Burj Khalifa and could watch the fountains. The pool area was well kept and again had great views. It was peaceful and relaxed but yet only a few minutes walk from all the restaurants and shops. I couldn't fault the hotel and... More

Was this review helpful? Yes 2
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, We are delighted to read your comments on TripAdvisor and grateful for positive words about our service, view and pool area. It is a pleasure to know that The Palace Downtown has become a place, where you found peace and relaxation. We hope that good memories from your stay will bring you back to our hotel in the... More

Dublin, Ireland
Contributor
17 reviews 17 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The accommodation could not be faulted, we occupied a suite which was very large to European standards, loved the attention to detail and cleanliness.The hotel was central with a walking distance to the Souk, Mall and Burj Khalifa. We took a taxi (good rates) to the water park on the Palm. Takes about 35-60 mins depending g on traffic. We... More

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, It is with pleasure that we read your comments about your stay at The Palace Downtown on TripAdvisor! We appreciate your kind words about our location, the room and restaurants, as well as our high standards of service. On behalf of the entire team we will be looking forward to welcoming you back at your “home” in Dubai... More

Copenhagen, Denmark
Top Contributor
87 reviews 87 reviews
71 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I really enjoyed my stay here, the pool and amenities are superb, and the location- 5 mins walk from the dubai mall and with a stunning view of the Burj Khalifa - its a fantastic experience. A few minor grumbles re service - 3 separate calls to conceirge - nobody answered the phone after rining for 10 mins +, too... More

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for taking time to share your comments on TripAdvisor! We are delighted to read that overall you enjoyed your experience with us and appreciate our rooms, amenities and restaurants. At the same time we are thankful for your constructive feedback with regards to our service. Rest assured we will take corrective measures... More

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Additional Information about The Palace Downtown Dubai

Address: Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace Downtown Dubai 5*
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#15 Romantic Hotel in Dubai #18 Luxury Hotel in Dubai #26 Family Hotel in Dubai #48 Business Hotel in Dubai
Hotel Class
Official Description (provided by the hotel)
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
Number of rooms
242

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