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All 477 Dubai hotels

The Palace Downtown Dubai

5.0 of 5 Hotel   |   Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
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Ranked #19 of 477 hotels in Dubai
A recent review
5 of 5 stars reviewed 3 days ago
Garry B Nairobi, Kenya
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983 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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English first
Nairobi, Kenya
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Once again the Palace Hotel delivered outstanding service and hospitality. After a tiresome flight and lost luggage the Palace put a smile back on my face, excellent breakfast and immaculate room. David the receptionist was the outmost professional and continuously throughout the day chased the airline until my luggage was delivered. The overall ambiance was relaxed, with staff attentive, friendly... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, On behalf of The Palace Team I would like to thank you for your review on TripAdvisor! We are delighted to read that you had awesome stay with us and appreciate our breakfast, décor and staff. Thank you for recognizing the efforts of David and Leander to make your stay special. I believe it will motivate them to... More

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

My wife and I recently stayed at The Palace to kick off our anniversary trip to the UAE and our experience was nothing short of superb. From the moment we arrived, we felt this was going to be an enjoyable stay. Check-in was simple yet very personalised with a greeting from the main entrance then being escorted directly through to... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for taking your time to share your review on TripAdvisor! We appreciate your positive feedback about check-in process, facilities, location and helpfulness of our staff. On behalf of the entire team thank you again for such a wonderful feedback and it brings us additional motivation to know that staying with us was... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I had the separate stays in the palace downtown hotel. In 2012, 2013 and 2014. I have stayed in so many 5 star hotels in Dubai and simply, this one is the best. Right from the moment you enter and see the beautiful outside pool until you check into your room. It has the best rooms, best location, best food... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for taking time to share your review on TripAdvisor! First of all, allow me to thank you for your loyalty to our hotel. We are truly inspired and motivated by your comments. The entire team can only be encouraged to see that their efforts are recognized so highly. We are pleased to... More

Kuwait City, Kuwait
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

It's my second stay at this remarkable hotel. they have been improved since last visit before 3 years . the staff are so friendly and extremely cooperative. from the drop -in until drop - off shuttle , you will feel as a celebrity. the location is marvellous , just few steps from the famous Dubai Mall. I Recommend it for... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, We are thankful for taking your time to share your review on TripAdvisor! It is encouraging to read that you noticed the changes in our hotel and appreciate our efforts to make your stay special. Your comments about friendliness and cooperativeness of our staff will serve as additional inspiration to continue providing our guests with the best experience.... More

London, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love this hotel, Beautiful inside and out. I did not stay here however went and sat outside for dinner and drinks and sheesha. Well priced for a great place. Sitting outside by the pool you can view the Dubai fountains. the pool and lighting makes it a very relaxing palace to spend hours.. Would without a doubt go back... More

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, Thank you for sharing your review on TripAdvisor! It is a pleasure to hear that you had awazing time relaxing and having sheesha at The Palace Downtown. We hope that wonderful memories from your evening spent with us will bring you back to our hotel for another charming experience! Best regards, Michael Sorgenfrey General Manager More

edinburgh
Top Contributor
57 reviews 57 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Though we visited out of season and during Ramadan, the hotel was brilliant and staff couldn't do enough for us. It certainly lives up to its palatial name. The only downer was the lack of World Cup football in public area. Other than that month period every four years I would stay here every time I go to Dubai.

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, We are delighted to receive your review on TripAdvisor! I appreciate your time and kind words about our hotel and staff. It will be our pleasure to welcome you at The Palace Downtown again and provide you with memorable moments at royal level! Thank you again for staying with us and we are looking forward to seeing you... More

Segrate, Italy
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Outstanding, one of the best place where I've ever been. The hall, room, swimming pool, restaurants, everything is wonderful. People are so kind and always very attentive to every need. Right on the famous fountain and in front of Burj Khalifa. Perfect

Was this review helpful? Yes 2
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I would like to thank you for taking your time to share your review on TripAdvisor! Your positive comments about your stay at The Palace Downtown and our service will serve as motivation for the entire to team to continue providing our guests with life-time memorable experience! We will be looking forward to welcoming you back to our... More

Australia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 3 nights at The Palace Downtown and loved it . We have 2 small children under 5 and found this surprisingly child friendly . The hotel catered for our children beautifully and made them feel at home . Our suite was large and had every thing and more you could want in a room and again the staff... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, It is with a delight that we read that you and your children enjoyed your perfect stay at our hotel and we are thankful for your time to share your comments on TripAdvisor! Thank you for your kind words about our efforts to make your stay with us special. We hope that wonderful memories from our hotel will... More

Munich, Germany
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

In my view, the most beautiful hotel in Dubai. The hotel is like a little paradise with beautiful gardens and wonderful restaurants and an excellent Spa. If you're here, ask for a room with a balcony or terrace to view the fountain!

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, Thank you for your review on TripAdvisor! It is a great encouragement for the entire Team here at The Palace Downtown to know that our guests have fantastic stay with us. We appreciate your beautiful words about hotel! Thank you again and we are looking forward to welcoming you back to the “Paradise” in Dubai in the nearest... More

Dubai
1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

We have reserved deluxe fountain view, but the view is very partial, and could not see the main fountains. Service was not professional, for example, I asked baby chair for 3 times, and finally comes in 3 times of call. (Next day) I pad battery was not able to charge, and I pad was out of battery from first time.... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I appreciate your time to share your review on TripAdvisor! We are thankful for your constructive feedback and helping us to see the areas in our service where we need to improve. Please accept my most sincere apologies for the issues you highlighted in your comments. Rest assured that the department heads have been informed about the issues... More

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Additional Information about The Palace Downtown Dubai

Address: Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace Downtown Dubai 5*
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#15 Romantic Hotel in Dubai #18 Luxury Hotel in Dubai #23 Family Hotel in Dubai #47 Business Hotel in Dubai
Hotel Class
Official Description (provided by the hotel)
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
Number of rooms
242

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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