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The Palace Downtown Dubai

Travelers' Choice award winner
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Mohammed Bin Rashid Boulevard | Downtown Dubai, Dubai 9770, United Arab Emirates
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SAVE AED 100 PER NIGHT
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The Palace Downtown Dubai
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The Palace Downtown Dubai
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1,213 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
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Montreux, Switzerland
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Myself and two of my girlfriends have been experienced an amazing time there. Exceptional thank you for John and Fady for the service, working in other five star properties in Dubai we have not met such an incredible shipshape and drinks. Smile and special attitude just boosting our experience here. We have felt so special and really enjoyed our time... More 

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Royal treatment once you step into the front yard of the hotel . The structure reminds me of the one thousand and one night tale. The smell all over the hotel is musk . The petals surfacing on the fountain water gives you a relaxing feeling . The staff are very polite and welcoming. The rooms are spacious. Well decorated,... More 

Was this review helpful? Yes 1
Samara, Russia
1 review
5 of 5 stars Reviewed 4 days ago NEW

I'm Vladimir from Russia. I have only pozitiv opinion about this hotel. Breathtaking view, very comfortable rooms. Special thank for front office agent Ivan and lobby hostess Samara. They are very attentive and caring , skilled specialist. Thank you so much!!!

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Vladimir, I would like to thank you for sharing your feedback about your stay with all other TripAdvisor readers. I am so proud to read your praise for both our associates, Ivan and Samara. The comments were shared with them and they were not only grateful but especially thrilled to receive your appreciation. Our team is indeed committed to... More 

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I enjoyed very much staying in this hotel nice service and great hospitality. I booked in fountain view suite.... Just few comments I don't think is suitable for family, because unlike some other hotels it does not have place for kids (Kids playground) and same thing for swimming pool. Be careful about the fountain view suit ...Yes you can see... More 

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Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Hms H, Thank you for your review and constructive feedback. The hotel welcoming during school vacation quite a few family, we have reviewed our set up for our little ones and adjusted few things to make us more kids and family friendly. Being so conveniently located, at walking distance from the Dubai mall and literally in front of Burj... More 

Carlisle, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here at the end of a six week holiday in NZ and Australia. This hotel was the icing on the cake, simply fabulous! And made even more so by being upgraded to a suite which was beautiful with a very large balcony ( with two loungers, a table and two chairs) and fabulous views. The staff here were... More 

Was this review helpful? Yes 1
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Jennifer F, Thank you so much for your beautiful comments. It is most definitely a great honor to be “…the icing on the cake…” :) I often mention in my guest replies that it is always a motivation booster when receiving such excellent reviews… well your was really appreciate by all of us at the Palace. On behalf of... More 

Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Exactly as advised on trip advisor little oasis in old town centre lovely friendly staff very willing to please. Rooms lovely and food excellent quality so far. Pool area nice and peaceful despite central location

Was this review helpful? Yes 1
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear 484tina, Thank you for reassuring all Trip Advisors readers by confirming previous feedbacks… The Palace is well described as an oasis in the center of Down Town Dubai! And the team is truly committed to providing our all guests with service excellence… we are just thrilled every time we get such feedback from our guest, showing that our commitment... More 

New York City, New York
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the best hotel ever! The service, amenities, and care to detail is amazing. They have a gentleman there named Cherry and he takes the hospitality experience to the high ripest level. Dr. Michael A. Reid

Was this review helpful? Yes 2
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Micheal R, It is always a pleasure to read such good comments about our amenities and especially our service. I have passed on the beautiful comments to Cherry and she was VERY happy and proud that she could make that difference. We hope to welcome you back soon here at The Palace Downtown Dubai. More 

Nottingham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

As soon i got out of the BMW 740 on the 8th march sunday morning I new I was in a special place, We were greeted by the staff outside, opening all the doors for us. The room had a veiw to die for, over looked by the Burj Khalifa and the dancing fountatins. The pool is heated and the... More 

Was this review helpful? Yes 2
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear christine c, Thank you for your review. Your heading is of such perfect words as we, here at the The Palace Downtown Dubai, always strive to enhance our guest experience and exceed their expectations. We are looking forward to welcome you back in the near future and give you another royal experience. – Fabrice Ducry – General Manager More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Magnificent Hotel with 24 hr check in so you don't pay for an extra night if you arrive early in the morning. Try the Um Ali for breakfast comes highly recommended - walk to Dubai Mall & SoukAl Bahrain for restaurants & shopping!

Was this review helpful? Yes 2
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Jennifer G, thank you for your great review! It is a pleasure to read that you enjoyed your stay with us while appreciating our services and location. We will look forward to welcoming you back to your Palace in Dubai in near future! - Fabrice Ducry, General Manager More 

Berlin, Germany
Contributor
20 reviews 20 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been staying (again) at The Palace for our third year now and will make sure to return! Not much to add to my previous reviews but I might point out that I found the breakfast at Ewaan to be even better than before. I had the (subjective) impression even more variety was offered during breakfast than in the... More 

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear JohanM1983, As you may have noticed, I have joined the Palace only a few month ago. Your comment makes not only me but the rest of the team proud to notice that our attention to details and willingness to maintain our hotel in an impeccable condition does not go unnoticed. Breakfast, lunch or even diners on our Ewaan Terrace... More 

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Staying in Downtown Dubai

Neighborhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.

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