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All 483 Dubai hotels

The Palace Downtown Dubai

5.0 of 5 Hotel   |   Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
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Ranked #17 of 483 Hotels in Dubai
A recent review
5 of 5 stars reviewed yesterday
Fiona V
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1,058 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

This was an amazing hotel, my husband and I spent our honeymoon here and all I can say is spectacular. We arrived to a cold drink and warm towel, then lead to our room to discover a beautiful room with an amazing view of the burj kalifa and the musical fountains. Overall we had an incredible trip and stay here.... More

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Maidenhead UK
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had afternoon tea at the Downtown Palace hotel yesterday to celebrate my birthday. Went with my wife and a friend who is resident in Dubai and from the moment we walked in the door everything was just perfect. We were met by a charming young lady who escorted us to our reserved table on the terrace which overlooks the hotel... More

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Sunderland, United Kingdom
Contributor
13 reviews 13 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Went to the Palace for afternoon tea whilst visiting family in Dubai. The whole experience from start to finish was absolutely fantastic. On arriving you are greeted with a beautiful building and welcoming staff. A gentleman explained how the afternoon would pan out then took us to a counter with an extensive array of teas and after acquiring our likes... More

Was this review helpful? Yes 1
Istanbul, Turkey
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had a wonderful stay at The Palace Downtown Dubai. We had a great wellcome with the guest attandant called Miss Leander. She was very pretty, kind and helpful with us from the first moment. Hotel has a perfect location- 3minutes walking distance to Dubai Mall. And very close to the any attraction. The room was full of amenities. You can... More

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel during Jan 2014 and got 3 bed bedrooms. Check in / Check out: check in, the 3rd room wasn't ready on check-in day and they told me to wait because the previews guest didn't leave and they couldn't reach him. It was resolved later on by Front desk manger. I got my room but at... More

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The hotel and the ground are absolutely grand and beautiful. I would say this hotel is more likely to a traditional royal palace residence rather than a modern design hotel. Great location as The Palace hotel is situated beside the spectacular musical fountain and there is a linked to the Dubai biggest shopping mall in just 10mins walk. I have... More

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Reading, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The best hotel we've ever set foot in. Can't recommend it enough. The lake view room was beautiful and luxurious (as was everything in the hotel) with an incredibly comfy bed. The hotel and grounds are amazing - it's genuinely worth every penny you'll pay. Staff are helpful and friendly. We ate in the Thai restaurant overlooking the Dubai fountains... More

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Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Ben, On behalf of the entire team I would like to thank you for your review on TripAdvisor! We appreciate your kind words about our service and hotel facilities. I strongly believe that your recommendations for our hotel will serve our future guests as inspiration to come and enjoy fantastic experience at The Palace Downtown, Dubai! We will be... More

United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Having travelled extensively through the Middle East and staying in many hotels, I feel my latest trip to Dubai based on five nights in the above hotel is worth sharing to all persons looking to travel to Dubai. The hotel is situated in the middle of Dubai in the downtown area, beside the famous musical fountain and the largest Mall... More

Was this review helpful? Yes 1
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Barry, Thank you for your time to share your review on TripAdvisor! Taking into account your extensive travel experience in the Middle East, we are honored to receive such positive comments from you. It is with pleasure that I read how much you enjoyed your stay with us and I cannot agree with your more on that our ambience... More

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

It was friday brunch and i was there with my family in ewaan restaurant which is one of its kind. The food was delicious but the most important thing was the attention,the hospitality, which Captain MR.IMRAN KHAN gave us.. me and my family will never forget it.. it was a real good experience. my family thanks Mr.Imran and congratulate your... More

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Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Guest, I am pleased to read your comments and appreciate your time to share it on TripAdvisor! It is rewarding for our Team and Imran Khan in particular to receive such positive recognition of their efforts to make every guest feel special and welcomed. We will be looking forward to welcoming you again in our restaurants for another memorable... More

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Another nearly 3-year old review, but wanted to make sure I shared: Though we were only in Dubai for 2 nights, we had just as nice of a time there. The Palace Hotel was beautiful, and the staff was incredibly helpful. Without us saying anything, they noted that it was our honeymoon and upgraded us to a suite, which was... More

Was this review helpful? Yes 1
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Nick, It is with pleasure that I read your review on TripAdvisor and appreciate your time to share it! I am in particularly pleased that even after 3 years memories from your stay at The Palace Downtown, Dubai are still bright and show that our efforts to make your honeymoon remarkable are so valued! On behalf of the entire... More

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Additional Information about The Palace Downtown Dubai

Address: Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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