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The Palace Downtown Dubai

5.0 of 5
Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
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The Palace Downtown Dubai
Ranked #21 of 452 hotels in Dubai
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607 reviews from our community

Traveler rating
    435
    112
    28
    21
    11
See reviews for
Families
102
 
Couples
263
 
Solo
43
 
Business
93
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Isle of Man, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 15, 2013 NEW

The hotel is one of the best & it's just that when we came we had to wait to reach the lobby as there the driveway had a long Que & it does not seem to be moving at all , the valet looked stressed & there seem to be no supervision at all. Our check-in was delayed with such... More

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San Francisco
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 13, 2013 NEW

Very nice hotel, classy ambiance, great customer service, "western" amenities, and good central location for walking to the Burj Khalifa, many good restaurants, and the Dubai Mall. Dubai attractions tend to be spread out, so this seemed like good spot since several things to do within walking distance, and one never tires of gazing upwards at the amazing Burj Khalifa--the... More

Was this review helpful? Yes 1
See 4 more reviews by BWords for Dubai
Karachi, Pakistan
1 review
2 of 5 stars Reviewed May 13, 2013 NEW

FFor a hotel charging $500+ for a regular room, my experience was nothing short of abysmal. My credit card was charged once on check in for authorization and again for the billing at checkout. I was told the amount charged on check in will be reversed. Both amounts have appeared on my credit card statement and despite two reminders. Nothing... More

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Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
May 15, 2013

Dear Guest, Thank you for your review on Trip Advisor about your recent stay with us. I am truly sorry to read about your experience where you have faced shortfalls in service standards for which I would like to sincerely apologize. As already communicated in emails by my team, this is one of the exceptional cases and I hope by... More

amsterdam
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 13, 2013 NEW

I continue to love this hotel. It has everything you need, great location and excellent rooms. I think the beds are the most comfortable by far that I have ever encountered. I will continue to come here everytime I am in Dubai !

Was this review helpful? Yes 1
See 3 more reviews by Mai2013 for Dubai
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
May 14, 2013

Dear Guest, Thank you for sharing your experience on Trip Advisor. We are very happy that you had another great stay with us while enjoying the hotel facilities. It is always encouraging for us here at The Palace Downtown Dubai to receive such nice reviews Thank you again and we all look forward to welcoming you back in the very... More

Preston, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 5, 2013

We spent 2 nights in Dubai at the palace for our honeymoon. Both of us were very impressed with the hotel even with our already high expectations. Every aspect was remarkable and the staff and setting really did make us feel like royalty. The view from our room was stunning; we could see the lake and the Burj Khalifa. We... More

Was this review helpful? Yes 2
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
May 6, 2013

Dear Guest, Thank you for your positive review on Trip Advisor. It is a pleasure to know that you have chosen the palace for your honeymoon on which occasion we congratulate you. It is also nice to know that you were happy with the service, the room and the views which made your experience so wonderful. Thank you again for... More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 4, 2013

Stayed here on a business trip March 2013. Perfect position in the shadow of the Burj Khalif and the fountain show. Pricey, as all hotels in Dubai are, but the breakfast is superb and the rooms very comfortable will all amenities you would expect. Check in a bit slow and my room not ready until lunchtime, despite me arriving at... More

Was this review helpful? Yes 2
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
May 6, 2013

Dear Guest, Thank you for your kind review on Trip Advisor. We are truly delighted to know that you had enjoyed your stay with us. I am glad to read that you appreciated our location with many attractions around as well as the breakfast. At the same time I am sorry that our associates were not able to accommodate your... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 2, 2013

I cannot rate this hotel highly enough.Everything was first class from our arrival to our departure.We were not able to get the room that we had requested and were upgraded to a mini suite the room more than made up for the lack of view.The staff were both courteous and eager to please even to the point of smothering our... More

Was this review helpful? Yes 2
See 2 more reviews by PeterC157 for Dubai
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
May 5, 2013

Dear Guest, Thank you for sharing your experience with everyone on Trip Advisor. We are pleased to learn that you had such a wonderful stay with us and truly enjoyed our Associate’s service, the upgrade to a suite and the set up in the room with petals. Thank you again for your kind words and we all look forward to... More

Bangalore, Karnataka, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 2, 2013

The hotel itself is fabulous....i arrived early in the morning and they upgraded me to a suite...which was superb. My 2 kids (10 and 13) were with me and they charged for an extra bed. The breakfast next morning was adequate. when i was checking out they had charged me extra for the breakfast, one for kids b/f and 1... More

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Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
May 5, 2013

Dear Guest, We are happy to hear that you enjoyed your stay with us here at The Palace Downtown Dubai starting with the check in where you were upgraded to a suite. At the same time please accept my sincere apologies for the inconvenience you have faced in regards to the breakfast charges. I will certainly address to the team... More

uk
1 review
2 of 5 stars Reviewed April 29, 2013

mistake of my life we were staying in the hotel for 2 days and that was the biggest mistake of my life, first our check in was delayed we had to wait in the lobby for an 1hr reception staff does not no what to do they keep on blaming others for their mistakes,we went to pool in the morning... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
April 30, 2013

Dear Guest, Thank you for sharing your experience with everyone on TripAdvisor. I truly regret to read your comments and I would like to express my sincere apologizes for the inconvenience and for the experience which was not up to your expectation. It is a pity that you could not enjoy the swimming pool and dinner at Asado which were... More

Tampa, Florida
1 review
2 of 5 stars Reviewed April 29, 2013

I had opportunity to stay 4 night at the palace for my first time , in fact the location is amazing in the heart of Dubai waking distance from Burj khalifa the tallest building in the world and very big shopping mall, call Dubai mall !!! moving forward the check in process were very long as we a almost close... More

Was this review helpful? Yes
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
April 30, 2013

Dear Guest, Thank you for sharing your experience with everyone on TripAdvisor. Please accept my most sincere apologies for the issues you highlighted where you faced a shortfall in service standards during your check in process which was delayed. I certainly understand that after a long trip you expect to check in as soon as you arrive at the hotel... More

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Hotel Summarization (Beta)

What travelers say

  • Burj Khalifa(40)
  • Pool area(13)
  • Buffet breakfast(9)
  • Very nice(9)
  • Tallest building(8)
  • Souk al bahar(6)
  • Shopping mall(5)
  • Fountain view(5)
  • Room service(4)
  • Great location(3)

Additional Information about The Palace Downtown Dubai

Address: Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotels in Dubai
#17 Family Hotels in Dubai
#20 Luxury Hotels in Dubai
#73 Business Hotels in Dubai
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace The Old Town Hotel
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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The Palace Downtown Dubai
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