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The Palace Downtown Dubai

Travelers' Choice award winner
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Mohammed Bin Rashid Boulevard | Downtown Dubai, Dubai 9770, United Arab Emirates
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The Palace Downtown Dubai
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The Palace Downtown Dubai
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1,320 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
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Jeddah, Saudi Arabia
1 review
5 of 5 stars Reviewed 3 days ago NEW

i was very glad to stay with your esteemed palace and i'll come back every single time i came to the united arab emirates i hope all the team the best of course i will recommend it to my friends.......

Review collected in partnership with The Address Hotels and Resorts

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chittagong, Bangladesh
1 review
4 of 5 stars Reviewed 3 days ago NEW

beautiful hotel, service very good,concierge needs some improvement, love the hotel, thai restaurant excellent food, room decor excellent. location perfect, room service delivery of food very quick, room service quality needs improvement

Review collected in partnership with The Address Hotels and Resorts

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Pretoria, South Africa
Contributor
15 reviews 15 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I must clarify that we were guests of an exclusive motoring brand, and the entire booking and check-in and check-out process was handled on our behalf (not to mention the bill), so we did absolutely nothing except enjoy our weekend stay at this hotel. We stayed in a suite which had an amazing balcony overlooking the excellent Thiptara Thai restaurant... More 

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Emirate of Dubai, United Arab Emirates
Top Contributor
51 reviews 51 reviews
35 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at this grand hotel for three nights in May. A wonderful experience. Room amenities and bed comfort were just right. The view of the fountains were something else - only in Dubai! The in room dining menu and presentation would have to be the best I have ever experienced - I was treated as though I was in... More 

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Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Ravenwo, Amazing review! Thank you! Providing all guest with high quality service is what we aim for and the feeling of accomplishment is even greater when reading that the Team has exceeded your expectations. We all hope to see you soon! Kind regards, Fabrice Ducry General Manager More 

Contributor
12 reviews 12 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I wish they still had the nice pens but now they only have cheap pens. It's very nice but they do not offer a lot for the price. There are just as nice hotels in the area that are cheaper and offer much more.

Was this review helpful? Yes 1
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Braveheart2810, Thank you for sharing your feedback. Though we were all disappointed by the fact that we were not able to “ WOW” you during your last stay, we wish to highlight that every comments are not taken lightly. Service Quality is a key element in the building of the Palace reputation and we will leave no stones unturned... More 

Copenhagen, Denmark
1 review
5 of 5 stars Reviewed 5 days ago NEW

Rooms, surroundings, hotel, staff, food everything was perfect. Expensive but worth the cost if you really would like a special treatment. I can find nothing to complain about. I recommend this hotel.

Review collected in partnership with The Address Hotels and Resorts

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Erik S, Thank you for your review and recommendation! Your positive feedback and recognition is truly appreciated. We look forward to welcome you back in the near future! Kind regards, Fabrice Ducry – General Manager More 

China
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great hotel and the location is superb. The room décor is rather dated even though the hotel is not 10 years old. Excellent staff. The suites are good value and for shopping at Dubai mall and surrounding restaurants it cannot be beaten.

Review collected in partnership with The Address Hotels and Resorts

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear YosselChina, Thank you for your review and for sharing it here on Trip Advisor! I’ll definitely agree that we are very fortunate with our location – being so close to the Dubai Mall as well as Souk Al Bahar. I am delighted to read that you have enjoyed your stay with us and thank you for your recognition of... More 

sydney australia
Top Contributor
64 reviews 64 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was our third stay at The Palace and it did not disappoint. It has a fabulous location right next to The Dubai Mall, Dubai Fountains and Burj Khalifa. The hotel has the feel of an Arabian Palace. The staff are extremely friendly. The pool area is quiet and relaxing without a lot of children making noise. The rooms are... More 

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear sydneygirl63, Thank you for your stunning review. My team and I’m very pleased that you decided to come back to us and comments like yours are always something to definitely be proud of! We’ll be looking forward to welcome you back “home” soon for another wonderful experience.  Kind regards, Fabrice Ducry General Manager More 

Manama, Bahrain
1 review
5 of 5 stars Reviewed 1 week ago NEW

My overall experience with your hotel is very good. I very much enjoyed staying in your hotel and I look forward to stay with you again. Your building, facilities, staff and excellent service standard in my opinion is an asset which should be preserved and maintained. Your survey efforts itself enough to understand that you mean business and like to... More 

Review collected in partnership with The Address Hotels and Resorts

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Aziz H, Thank you for review and for sharing your experience with our other Trip Advisor Readers. I am delighted to see that you have enjoyed your stay with us. Your wonderful feedback is such is truly appreciated and a great motivation for the team here at The Palace Downtown Dubai, thank you. On behalf of the entire team... More 

Sydney, Australia
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Decided to have a stop over in Dubai instead of going direct to Europe Great decision Only staying one night but the attention we've received is phenomenal I wanted an Arabian experience and this is the hotel to get just that.. As soon as you walk in the aroma that filters through of the palace is intoxicating - a rose... More 

Was this review helpful? Yes
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Tracey0606, Thank you for your review and for choosing to stop by to visit us! I love your title as this is exactly what the hotel is all about… giving this authenticity of the “Arabian experience” . It is with great pride that we read your message, associating your experience at the Palace with a place getting close to... More 

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Staying in Downtown Dubai

Neighborhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
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