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Flora Park Deluxe Hotel Apartments

Travelers' Choice award winner
Port Saeed Road, near Deira City Centre | Deira, Dubai 114166, United Arab Emirates
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Flora Park Deluxe Hotel Apartments
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Ranked #79 of 499 Hotels in Dubai
A recent review
3 of 5 stars Reviewed January 13, 2015
Abduladim B
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752 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Flora Park Deluxe Hotel Apartments
See the most recent reviews
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 13, 2015

best location, sometime you have to ask for thing that are mandatory like coffee, tea bags. most services near around.... suitable for families... took long time to check in... they were not precise during check out as I found they will charge me for telephone calls prior to my arrival

Was this review helpful? Yes 1
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this review

Dear Guest, Thank you for sharing your feedback with the TripAdvisor Community. Please accept my sincere apologies for the shortfalls you have highlighted and I would really appreciate it if you could write back to me with your name and apartment number, so that I can investigate your comments personally. I can be reached at ivo.tzvetkov@florahospitality.com In regards to coffee/tea... More 

PAKISTAN
1 review
4 of 5 stars Reviewed January 10, 2015

good 3 bed appt. reception staff was great smells not refresshing bedding was good but need improvement carpets quite old but the floor is very good. minimum charges of AED 12/ - for taxi meter We enjoyed our stay and hope to call again. Thank you Flora Park Crew, your services are excellent.

Was this review helpful? Yes
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this review

Dear Guest, Thank you for taking the time to post your feedback on TripAdvisor. Please accept my sincere apologies for the reported odors you have mentioned in your feedback. I can confirm that we have plasma odor neutralizing machines which we have bought in order to remove strong smells quickly and efficiently. Could you please reach out to me and... More 

Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2015

Perfect hotel from which to hit all the highlights of Dubai. The staff are pleasant and the facility is modern and comfortable. Excellent breakfast buffet! The Centre City Mall is right across the street with a Busy Bus pickup to transport you all over the city. Couldn't be more convenient!

Was this review helpful? Yes 1
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this review

Dear Guest, Thank you for sharing your feedback with the TripAdvsior Community. I am delighted that you had a great overall stay with us, that you found our location to have been perfect, the facilities to have been modern and comfortable, our breakfast to have been excellent and I am proud to read your description of our family members stating... More 

Sydney, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 7, 2015

Don't don't don't stay here. Looks nothing like the website. Pool is in total shade and not inviting at all. Revolting odour throughout the hotel. Awful part of city. Only positive is the very polite staff. We couldn't stand it any longer and left, even though we knew we would not be given a credit. Moved closer to centre and... More 

Was this review helpful? Yes
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this review

Dear Guest, Thank you for sharing your feedback with the TripAdvisor Community. Please accept my sincere apologies as it is seams that we have not met your expectations on many levels. I would like to take this opportunity to respond to your comments. In regards to what you have described as a “revolting odor”, we have inspected the 5th floor... More 

Antipolo City, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

I'm really impressed with the quality of service they have here in Flora Park, they have really taken good care of us, service is very prompt! I highly recommend this to future Dubai travelers. Since it is an apartment hotel, the place is great for families. The rooms are neat and well-kept and the breakfast buffet is awesome! Two thumbs... More 

Was this review helpful? Yes 1
Top Contributor
124 reviews 124 reviews
31 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 3, 2015 via mobile

The apartment is close to the Deira Citycentre metro station and mall so has good transport links and easy to buy food or eat out. The 3 bed apartment was well appointed, however we did have to request hand towels and bath mats, which were then provided quickly - evidently they are in the process of replacing their supply of... More 

Was this review helpful? Yes 1
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this review

Dear Guest, Thank you for sharing your most objective feedback with the TripAdvisor Community. Please accept my sincere apologies about having to request towels and although I am glad that the team reacted to your request efficiently, I would like to take this opportunity and to share with you that we have already received our new luxury towel range which... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 1, 2015

Flora park is terrible.On my first day I walked into d lobby and d first thing I saw was a fly which isn't so good.in my living room the leather sofas were burnt.i ordered a sandwich which tasted exactly like spray paint.the staff don't clean rooms well.their lifts are insensitive.I have heard that flora park is a four star hotel... More 

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1 review
5 of 5 stars Reviewed December 31, 2014

We enjoyed our stay and hope to call again. Thank you Flora Park Crew, your services are excellent. I hope to do major business with you in the nearest future. My family was so much pleased with your warm and friendly services. Do keep it up. Our warm regard.

Was this review helpful? Yes
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this review

Dear Guest, Thank you for taking the time to post your feedback on TripAdvisor. I am delighted that you and your family had a great overall stay with us and I am very proud to read that our family members delivered excellent and friendly hospitality services. I will be sure to congratulate the team on a job well done and... More 

1 review
5 of 5 stars Reviewed December 30, 2014

We stayed in a deluxe 3 bedroom apartment, the apartments were well furnished, clean, comfortable and very spacious. The hotel is also within close range of the airport, metro railway station, mosque and Deira City Centre Mall. Very convenient location. The service was excellent and very quick, one of the light bulbs in our room was not working, and within... More 

Was this review helpful? Yes
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this review

Dear Guest, Thank you for sharing you feedback with the TripAdvisor Community. Please accept my sincere apologies for the light bulb not working in your room. This is not in line with our usual operating standards and our Director of Housekeeping has already addressed this matter with the Housekeeping team, through refresher training on the topic of “identifying and reporting... More 

1 review
4 of 5 stars Reviewed December 23, 2014

It was a good Hotel, but I’m was shocked when they refuse to let my family enter the hotel without providing the ID card for all my kids, including my 6 years old daughter !! it sounds like we are entering a military camp !!

Was this review helpful? Yes
ivo_tzvetkov, Cluster Director of Operations at Flora Park Deluxe Hotel Apartments, responded to this review

Dear Guest, Thank you for taking the time to post your feedback on TripAdvisor. Please accept my sincere apologies for any inconvenience caused in regards to the ID card requirement. The feedback from our Front Office team is that they explained to you the reasons behind this matter, but we have obviously not been able to do so clearly enough,... More 

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