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Villa Rotana - Dubai

#82 of 501 Hotels in Dubai
Certificate of Excellence
Sheikh Zayed Rd | next to Mazaya Centre, Dubai 118737, United Arab Emirates
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Villa Rotana - Dubai
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Villa Rotana - Dubai
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378 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Al Muharraq, Bahrain
Contributor
12 reviews 12 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I think what make any place special is the people. this is the case with villa rotana hotel. for example: at the beginning we were welcomed with a complimentary juices from the reception. the performance of the morning buffet team was in top, in which all of them were helpful and made the beginning of our day special although the... More 

Was this review helpful? Yes 1
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review

Dear TripAdvisor Member, Thank you for sharing your wonderful experiences during your stay at Villa Rotana. Your review is really overwhelming! I’m lucky to have dedicated colleagues who always provide exceptional service to all our guests. We are pleased on the kind words you shared about our service, the warm welcome experienced from our Reception to the outstanding service of... More 

Queensland, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for 3 nights and were blown away by the amazing service. Every single staff member was a pleasure to deal with and always had a smile on their face. As the hotel is small by Dubai standards you definitely feel like you are getting more personal service which we enjoyed. The room was immaculate... More 

Was this review helpful? Yes
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review

Dear TripAdvisor Member, Thank you very much for the amazing review you posted in TripAdvisor. We are glad that you were impressed in our hospitality particularly the personal touch in every serviced we rendered. Rest assured all the appreciations you shared will be communicated to my colleagues especially to our room service colleagues and Chef, as it will inspired us... More 

Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed 2 nights at the Villa Rotana during a recent trip to Dubai. The staff was very friendly, helpful and and accomodating. The room was simple, but clean and comfortable. The hotel is not too far from a Metro stop, but there is not much close by within walking distance. Since Dubai can be quite expensive, this is a... More 

Was this review helpful? Yes
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review

Dear TripAdvisor Member, I am glad we were able to provide you a comfortable stay and we really appreciate your kind words you shared about the hospitality you experienced during your stay. It’s good to know that you like hotel accessibility in terms of transportation from taxi and Dubai Metro train. It was our pleasure to host you during your... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Chose this hotel based on excellent reviews and location. I wanted to be near the Dubai Mall and Burj Khalifa. Rooms were marketed as studios and they have a kitchenette with cooker, fridge and utensils. Large airy room with floor to ceiling windows although lighting was a bit dim at night. I had to switch on all the lights and... More 

Was this review helpful? Yes
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review

Dear TripAdvisor Member, Thank you for sharing with us your detailed review about our hotel. We are grateful that we were able to provide you a satisfied experienced even though some of the areas could have been more exceptional and suited for your preference. I’m happy to note that the ac filter issue was resolved immediately. It’s good to received... More 

Perth, Western Australia, Australia
Top Contributor
86 reviews 86 reviews
52 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for three nights, and it was my second time staying here. I had a suite / apartment style room, which is handy, as it has a washing machine which saves on laundry through the hotel which is always over priced. It also has a separate lounge room, kitchen and comfortable bed. A few negatives about my stay;... More 

Was this review helpful? Yes
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review

Dear TripAdvisor Member, Welcome back and thank you for another opportunity. My sincere apologies on all the unsatisfactory experienced. We take the matters seriously on all the concerns that you brought up. I’d like to let you know that the room service incident is unusual case that we are treating with urgency as well as the feedbacks you shared on... More 

Kuwait
Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for one night, found to be very clean and well maintained rooms. Staff was very cooperative specially bodylines staff. Great view of Burj Khalifa from room and swimming pool. I recommend to stay here for a lavish stay. Not for budget travellers.

Was this review helpful? Yes
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review

Dear TripAdvisor Member, Thank you very much for posting your review on TripAdvisor and for the positive feedbacks. I’m glad that your overall stay is up to your satisfactions and thank you for sharing your wonderful experiences. We are happy to note your appreciations on our well maintained rooms, great views and felt well taken care of by our colleagues... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Willing to stay in the future if i'm heading to Dubai again. Staffs are extremely helpful and breakfast was also good and room was spacious. I liked everything and they have many tour programmes so easy to arrange excursion.

Was this review helpful? Yes 1
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review

Dear TripAdvisor Member, Thank you for the gratifying review. We are pleased that you like everything about us. It’s great to know that my colleague’s hard work is well appreciated and rest assured it will be shared to them. It is truly a pleasure to have you stay with us and certainly we look forward to welcoming you back soon!... More 

Dubai
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Visited for 5 nights .What a great location,two minutes to metro station and a five minute taxi ride to the Dubai Mall,costing about 20 dihrams ( £4) Staff very helpful and friendly. Room was spacious and clean. Food was good . We asked for omelettes at breakfast and the staff were more than happy to make them even though they... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review

Dear Trip Advisor Member, Thank you for sharing your review about our Hotel on TripAdvisor. We are glad that you had an excellent stay with us. Your review is truly inspiring! Should an opportunity permit you back at Dubai, we are more than happy to assist you Thank you once again for the wonderful review and recommendation. Warm regards, Kinan... More 

Arbil, Iraq
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 16, 2015 via mobile

Nice place to stay in, a very professional crew and we'll organized administration, modern furniture and accessories, missing some service like spa and social activities. In general it is good place for families

Was this review helpful? Yes 1
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review

Dear TripAdvisor Member, Thank you for taking the time to write us a review on TripAdvisor. We are glad that you had a nice stay with us and thankful for the kind words you shared. Once again thank you very much for the wonderful feedback and we are looking forward on your next visit to Dubai. Best regards, Kinan Al... More 

Abu Dhabi, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 15, 2015

I am rating this hotel low because the value for money is really low, breakfast was a let down and a few glitches in booking. I booked a non smoking room with a special request that this is important since I have a baby. i ended up being offered a smoking room.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review

Dear TripAdvisor Member, Thank you very much for sharing your kind review on TripAdvisor. We regret that you encountered some challenges in our room availability upon arrival. I understand my colleague managed to move you on your requested room after half an hour of check in. Room preferences are always accepted at the booking stage however always remain subject to... More 

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