Dear Valuable Guest, I sincerely apologize for unintentionally disturbing your otherwise peaceful stay with us and also for making you feel that your complaint was not dealt with properly. Please have my assurance that we are doing all our best to eliminate the noise that comes from one of our rooftop bar, also, I will have my colleagues reviewed and... More

Dear Valuable Guest, We are contrite to have caused you such discomfort of being awake for two nights due to the sound coming from our Tamanya. We deeply apologize for failing to keep the noise from disturbing your otherwise relaxing stay in our hotel and for having you felt that your complaint was not properly handled. We are wrong to... More

Dear Valuable Guest, Thank you for allowing us to share to you our “Yes I Can!” spirit abreast our goal of 100% guest satisfaction. We are very much obliged to know that we have made you feel you made the right choice. We would like to thank you for your good compliments of our business class room, our tv channels,... More

Dear Mr. Aaron, Thank you for such an assuaging review. We are always genial to welcome you in our hotel. For the incident of your food being cleared immediately, please accept our apologies. We will remind our team to ask the guests first before clearing their food. We have felt quite satisfied knowing you have taken delight on our room... More

Dear Valuable Guest, Thank you for rating our hotel. We are glad that you find our location (due to it’s close proximity to most of the business establishments in Dubai) convenient for you. Though in your opinion you find the hotel neither glamorous nor fancy and our breakfast average, we are still quite delighted for you find our rooftop bar... More

Dear Valuable Guest, We are gladsome to have a very good comment from you about our location. We hope that you do not regret staying with us and that you felt good value for your money spent. Also, we are much obliged that you were able to find peace in our hotel to finish your work. We look forward to... More

Dear Valuable Guest, Thank you for recommending our hotel to business travellers. We sincerely appreciate the thought. We are quite spirited knowing that you find our guestrooms functional and that you enjoyed your breakfast due to wide menu choices. It is truly compelling to hear that you find the room service nice and that you were pleased with our free... More

Dear Mr. Phil, In hope to somehow redeem our hotel from the negative impression, please do know that we just recently replaced all the sound systems in our Tamanya – roof top bar. At the moment we are still in the process of stabilizing it’s loudness. I am saying this to make you aware that we never set aside our... More

Dear Ms. Sharon, I sincerely understand the inconvenience that has been brought to you and to your family of your booking discrepancy which has led to a wrong room allocation. I just saw that you did your booking through an agency, may I suggest that you give us a call as well next time if you have made a booking... More