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Kempinski Hotel Mall of the Emirates

#71 of 500 Hotels in Dubai
Certificate of Excellence
Sheikh Zayed Road, Al Barsha | Attached to Mall of the Emirates, Dubai, United Arab Emirates
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Best prices for: 1 room 1 guest
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Kempinski Hotel Mall of the Emirates
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Kempinski Hotel Mall of the Emirates
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802 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Luanda, Angola
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Spent 3 nights with my family of four. Kempinski hotel is connected to the Mall of Emirates which has the indoor ski resort. The hotel staff were friendly, particularly the team at the breakfast lounge who greeted you everyday with a smile. I had an issue with the room and the hotel manager called and sorted it out. The location... More 

Was this review helpful? Yes 1
Marbella
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the arrival to the park drive, bell boy taking you the reception for a prompt and efficient checking, roomed by a lovely lady dressed in red and upgraded to a suite with late check out complimentary.... Lovely food a better location.... What can I say?? I just love it!! I have stayed here around 6 times and each time... More 

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Contributor
14 reviews 14 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've stayed here a number of times and can't stop coming. This is one of the best hotels I've stayed in period. The excellent service starts way before you even get to the hotel with their excellent Visa services, the airport pickup service with very friendly and engaging drivers. The front desk is quite efficient and you'll get to your... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Austine O, First of all, it is always a pleasure to welcome you to the hotel. Thank you so much for taking the time to share your experience with us here on Tripadvisor. We are delighted to have you as a repeat guest, and are even happier to know that we continue to impress you and exceed your expectations... More 

Doha, Qatar
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed at Kempinski Mall of Emirates Hotel for a week with my family. The hotel is ideally located. Next to the mall, metro station and One of the best restaurants of UAE And world famous Ski park. It is truly 5 star. I booked a Deluxe room and got upgraded to Grand Delux with separate living plus dining... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Shehzad S, Thank you for taking the time to share your kind words here on Tripadvisor. We are very happy to read that you enjoyed your recent stay with us, particularly our direct access to Mall of the Emirates and its many offerings. It was our pleasure to have you here, and we are delighted to have exceeded your... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

Luxurious, comfortable, and convenient! My wife and 2 kids stayed 10 days here-- very happy with the executive suite which seemed recently renovated-- more spacious than I imagined and impressively, all the luggage we brought could be hidden away. Even had a Nespresso machine! The club lounge was wonderful-- what made it amazing was Ahmed-- he is truly outstanding and... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear AT-Boston, Thank you for sharing your kind words about our hotel here on Tripadvisor. We are very happy to hear that you and your family enjoyed you stay with us last month, and that the facilities and services exceeded your expectations. It was our pleasure to have your family here for 10 days. We will also pass your kind... More 

Hong Kong, China
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

While there was some initial confusion over our reservation, Chiara of the Front Desk was very quick and thoughtful in sorting out the issue. It was a nice touch considering that we had travelled long distance and were jet lagged by the time we arrived at the hotel. The concierge team was also very helpful with our restaurant and tour... More 

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear JWo_HKG, Thank you so for sharing your positive words about our hotel. We are very delighted to hear that you and your travel partners had a good time whilst staying with us. We are happy that you felt well taken care of, your kind comments have been passed along to Chiara and the team members in reception and concierge.... More 

Islamabad, Pakistan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at Kempinski Mall of Emirates for 3 nights and I must say that it was great. Rooms were clean, spacious and comfortable. Breakfast was very fascinating with a lot of variety. Excellent location, an entrance into the mall from the hotel. Staff and Receptionists were nice and friendly. Over all it was a great stay and will definitely visit... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear AsadTariq, Thank you for taking the time to share your kind feedback here on Tripadvisor. We are delighted to hear that you had a good stay with us and enjoyed a spacious and comfortable room. It is moreover enjoyable to read that you liked the breakfast variety, friendly service as well as the hotel location being situated next to... More 

Saudi Arabia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We decided to try a new hotel in Dubai and stayed at the Kempinski for three nights from March 19 to 23rd. From the moment we exited the taxi we were impressed with the fantastic customer service. The bellmen were very helpful and did a great job of making our flight-induced grumpy kids smile. We had a quick check-in from... More 

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear TCinKSA, Thank you so much for taking the time to share your kind feedback with us on Tripadvisor. We are delighted to read your review, and are happy to hear that we were able to exceed your expectations with our level of service. We pride ourselves on providing personalized service from the moment you arrive to the moment you... More 

Greater London, United Kingdom
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is in such a fantastic location with the Mall of Emirates at your doorstep! Staff are very friendly, but the rooms are average. Nice bar on the second floor, and there is a Spanish bar/restaurant around the corner from the reception.

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Moss888, Thank you for sharing your feedback with us on Tripadvisor. We are happy to hear that you've have a great stay with us, and that we were able to exceed your expectations. We really are in a fantastic location, with the Mall of the Emirates next door. We are happy that you enjoyed, in particular, the 1897 Bar... More 

Basingstoke, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived at the hotel at 9am, bearing in mind check in is from 2pm, only to be upgraded to a Junior Suite. Lovely spacious and clean rooms! Very friendly and helpful staff. Lovely pools, one warm and one cooler with a bar.and a male and female separate sauna and steam room. Excellent location,an entrance into the mall from the... More 

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear rebecca b, Thank you for taking the time to share your kind feedback on your recent stay with us. Firstly, thank you for choosing Kempinski Hotel Mall of the Emirates as your honeymoon destination. It was our pleasure to have you and your husband with us. We are happy to hear that you've enjoyed your stay, and that we... More 

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