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Kempinski Hotel Mall of the Emirates

5.0 of 5 Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
#80 of 477 hotels in Dubai
677 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Kempinski Hotel Mall of the Emirates
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Kempinski Hotel Mall of the Emirates
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677 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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English first
Budapest, Hungary
2 reviews
5 of 5 stars Reviewed today NEW

Briefly, get what You can expect from a five star hotel: comfortable,tasty food, excellent services, attentive staff. Incorporated with Mall of Emirates and Ski Dubai: shops, restaurants,ski and tennis. Outstanding swimming pool. Taxi station is in the Mall and is cheap. The Metro 5-8 min. walk through a tube and it's easy to access landmarks with. Nearest beach is 5... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

It was an amazing trip in Dubai especially I booked in Kaminski Hotel. Every thing was more than perfect. starting from the reception, reservation , I would like to mention Ms. Fatima in specific. she is a very cooperative helpful person with her astonish Smile. all the facilities are more than satisfactory. my kids enjoyed their days by spending hours... More

Was this review helpful? Yes 1
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear maz00n, Thank you very much for taking the time to review your recent stay with us. It is a pleasure to hear that you had a pleasant trip and you and your family enjoyed our rooms, facilities and restaurants. Once again, thank you very much for your kind words and we are looking forward to welcoming you back again.... More

Kolkata (Calcutta), India
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I was in Dubai for an official trip and unfortunately chose this hotel for stay - 10th August 2014 to 23rd August 2014. This is the most pathetic five start hotel that I have ever seen in my life. As I write this review, there is a maintenance work going on for last one hour on the room above me... More

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KIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Kanianchatterjee, Thank you for choosing Kempinski Hotel Mall of the Emirates. We truly regret to hear about your disappointment with our hotel. We are genuinely sorry for the inconvenience that our temporarily refurbishment program have caused you. In addition, we do apologize for the issues concerning the Housekeeping service, room service and maintenance work. Please be aware that your... More

Brechin, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night at the hotel on the last day of Ramadan with my wife and 2 youngest kids. Family room was awesome and exactly what we needed. We were staying there so we could take my son to ski Dubai while the wife and baby daughter did some shopping. Only let down is that the hotel has no baby... More

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Bryan N, Thank you for sharing your review here on Tripadvisor! We are delighted to hear that you and your family had a good time in our hotel and enjoyed the proximity to Ski Dubai and Mall of the Emirates. Kindly note that we have taken your comment in regards to the baby changing facilities into great consideration and... More

Cairo
Top Contributor
109 reviews 109 reviews
44 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am back again to my favorite hotel in Dubai, as i always feel home and welcomed by staff as they remember me from previous visits. I was happy to come to the hotel and find a new management in place and the good renovation for the lobby and Aspin. But still unhappy with the old dated room TV system... More

Was this review helpful? Yes 1
Silverdale, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I went to their spa twice on two quick stops in Dubai, their service was great and I was treated like a queen :-), the spa was really clean, there's a waiting room very relaxing as well, the price was ok it is Dubai plus this is a very expensive hotel, so the price is just right to get pampered... More

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Silvia N, Thank you for sharing your review here on Tripadvisor! We are delighted to hear that you had a good time in our Softouch Spa. We are pleased that you appreciated the cleanliness as well as the relaxed ambience in the entrance lounge. We look forward to welcoming you back to our Hotel and Spa for another amazing... More

Melbourne, Australia
Top Contributor
97 reviews 97 reviews
60 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here 2 yrs. ago and they have now completely revamped the Reception area and easier access to the Mall for all your shopping needs ( a warning - not as competitive with pricing as previously). As our booking did not include breakfast we obtained a slight upgrade to a Deluxe Suite which was smaller than previously and looking... More

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Leigh C, Thank you for reviewing our Hotel here on Tripadvisor! We are happy that you enjoyed a Suite upgrade during your stay although we regret to hear that you found the view less satisfying. On the other hand, it is gratifying that you appreciated the access to our Executive lounge with daily complimentary snacks and beverages. In addition... More

Contributor
11 reviews 11 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Kemp Mall of the emirates with my sister and her family. She has 3 kids. Location was brilliant as it was at the mall and food as well as entertainment was a step away. Breakfast and staff at breakfast was disappointing. They staff did not care about the guests and felt it a chore even to... More

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Tas1y, Thank you for taking your time to share your review here on Tripadvisor! We are pleased to hear that you and your sister enjoyed the central location of the hotel as well as the fact that it is attached to Mall of the Emirates. We very much regret however that you were less satisfied with the breakfast service.... More

Chicago Heights, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for 3 nights last June during the Fifa world cup finals - it was a great atmosphere & fun watching the matches in the giant screens the hotel had put up opposite the 5th floor reception. The room were good & modern - i am staying again later this month for 15 days & hope to have... More

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Robertt B, Thank you for sharing your kind words about Kempinski Hotel Mall of the Emirates! We are delighted to hear that you enjoyed watching the World cup in our hotel and that you appreciated the modern touch of our rooms. We look forward to welcome you back during your next stay in Dubai! Yours sincerely, The Hotel Management... More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights on a stop-over to Europe. Beautiful room, luxury fittings and very clean and quiet. Staff all very helpful. Would definitely stay here again. Located right on the Mall of the Emirates, and local Metro line a close walk away. Hotel had a special room for foreign guests to eat in during the day over Ramadan... More

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Marty045, Thank you for sharing your review here on Tripadvisor! We are happy to hear that you liked the luxurious setting of the rooms. In addition to this we are pleased that you appreciate the service and the convenient location of the hotel next to Mall of the Emirates and the Metro Station. We look forward to welcome you... More

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Additional Information about Kempinski Hotel Mall of the Emirates

Address: Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kempinski Hotel Mall of the Emirates 5*
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Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai

370 photos of this hotel

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Amenities

Hotel Style
#36 Business Hotel in #42 Spa Hotel in #65 Romantic Hotel in #73 Luxury Hotel in #108 Family Hotel in
Hotel Class
Official Description (provided by the hotel)
Kempinski Hotel Mall of the Emirates – A magical marriage of sand and snow. A luxury alpine retreat awaits at a snow dome in the desert... Come visit our elegant 5-star hotel in Dubai, Kempinski Hotel Mall of the Emirates, and savor the delights of an enchanting winter wonderland, adjacent to the renowned Ski Dubai. ... more   less 
Number of rooms
393

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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