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Kempinski Hotel Mall of the Emirates

#60 of 514 Hotels in Dubai
Certificate of Excellence
Sheikh Zayed Road, Al Barsha | Attached to Mall of the Emirates, Dubai, United Arab Emirates
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1 room 1 guest
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Kempinski Hotel Mall of the Emirates
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865 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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Istanbul
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed yesterday NEW

Positives: This was the one of the best hotels I have ever stayed. The room is absolutely large and great. Staff are extremely kind, polite, helpful. They were also honest that the rates for currency exchange is higher than the mall so I have huge respect and trust with them. There is everything you need at the room from iron... More 

Was this review helpful? Yes
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

If you can afford it, go for it! Its pricy, yet wort every penny! Good in room dining, great breakfast buffet & access to MOE is a big plus. Rooms are huge with marble bathrooms. Nicely lit & sound proof. Here you can enjoy a nice cup of coffee st their renovated lobby! Tip: ask for an upgrade ;)

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Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for 3 nights before heading home after our Scandanavian cruise in May. What a wonderful end to our holiday - the room, the staff and the location were all excellent. Breakfast was brilliant also, amazing range and all beautifully fresh. Can't wait until our next overseas trip so we can once again stay at Kempinski!

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Gai B B, Thank you for recommending our hotel on TripAdvisor. It certainly glads us to hear that our hotel contributed to a great end to your holiday! We certainly look forward to seeing you back for your next trip to Dubai. Best regards, The Hotel Management Keminski Hotel Mall of the Emirates More 

Nairobi
Level Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The location of this hotel is amazing. Connected to the Mall of Emirates means that staying at the hotel gives you multiple conveniences to enjoy Dubai's arguably most interesting mall!! Our check in experience at this hotel has always been more than well handled. Due to several stays at this hotel as well as other Kempinskis I have always benefitted... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear NIA1011, Thank you very much for sharing your lovely feedback here on TripAdvisor. We are delighted to hear that you enjoy coming back to our hotel, year after year. For this reason we are also excited to share with you that we are currently enhancing all of our rooms and suites, in line with our commitment to offer the... More 

Riyadh, Saudi Arabia
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff are all really helpful and friendly, but the check-in took more than 15 minutes! The location is excellent in the Mall of Emirates and close to the metro station, the rooms were beautiful with luxury toiletries provided. it's a pricey hotel, but it's definitely worth the experience.

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Omar O, Thank you for staying at the Kempinski Hotel Mall of the Emirates. We are very happy to hear that you had a great experience in our hotel and enjoyed staying with close proximity to Mall of the Emirates and the metro station. We look forward to welcoming you back soon again. Best regards, The Hotel Management Keminski... More 

Monrovia, California
Level Contributor
150 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great Hotel with the dining room at the bottom of the ski slope. Staff was somewhat overwhelmed with the size and requirements of keeping up with such a large hotel, but it all worked out. Great buffet breakfast withEuropean and local choices. Nice views from some rooms,

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Nancy O, Thank you for choosing Kempinski Hotel Mall of the Emirates. We are very happy to hear that you enjoyed your stay in our hotel, and enjoyed a nice view from your room as well as the dining options available to you. We look forward to seeing your back on your next trip to Dubai. Best regards, The... More 

Abu Dhabi, UAE
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel hit all the right notes, and would have received a 5 star if it were not so pricey and other very minor hiccups. Overall, the stay was what I would expect from Kempinski. Massive rooms ( I booked 2 connecting Grand Deluxe rooms), each with a huge bedroom and equally as large living room (with a sofa bed)... More 

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Hussamuae, Thank you for staying with us and for sharing your feedback here on Tripadvisor. We are delighted to hear that you had a good stay overall, we regret however to acknowledge that you encounted some issues in the service delivery. Kindly be aware that your comments have been passed on to the concerned departments for further investigation, in... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Kempinski Mall of Emirates is my preferred Hotel in Dubai. I've been here on business as well as on leisure trips. The hotel is very conviniently located with a very easy access to both Taxis and Metro. Rooms are exquisite and tastefully decorated. Staying in the hotel gives you the feel of being surrounded by luxury yet gives you a... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear MakbaBilal, Thank you for choosing Kempinski Hotel Mall of the Emirates and for sharing your positive feedback here on TripAdvisor. We are delighted to hear that you enjoyed the location of the hotel, being attached to Mall of the Emirates, Ski Dubai and all the amazing entertainment. We are moreover happy that we managed to exceed your expectations in... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

perfect but prices are way too high, and not a good selection of breakfast at the moment, should add more breakfast choices and should lower the prices of the room itself and the room service too but overall, great hotel! banning the alcohol in this hotel would be really nice, god is watching and seeing every step you take

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear monia a, Thank you for staying with the Kempinski Hotel Mall of the Emirates. We are happy that you liked the hotel and had a good stay with us. We do appreciate our guests' feedback highly so kindly be aware that your comment concerning the breakfast selection has been passed on to the concerned department. We look forward to... More 

Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotels atmosphere was excellent. The rooms are really great overlooking the city. The spa is a must when you there. The fact that mall of emirates is attached to the hotel was a real benefit. Shopping was a pleasure. The RESTURANTs were really great. I would go back anyway.

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Gsauls, Thank you for staying at the Kempinski Hotel Mall of the Emirates. We are very happy to hear that you had a good recent stay with us and enjoyed the view from your room. It is moreover delightful to read that you had a relaxing experience in the Spa as well as enjoyed the various restaurants available to... More 

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