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All 475 Dubai hotels

Kempinski Hotel Mall of the Emirates

5.0 of 5 Hotel   |   Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
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84%
Ranked #73 of 475 hotels in Dubai
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
shahir M Toronto, Canada
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666 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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English first
Toronto, Canada
Top Contributor
61 reviews 61 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A nice hotel for shopping as it is connected to the pregtisious Mall of The Emirates. Rooms are very good, clean and spacious. High standard of customer service and staff is very polite and helpful. The common facilities are not up to the standard of the hotel, swimming pool is very small and no special restaurants. Price is rather expensive,... More

Was this review helpful? Yes
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Shahir M, Thank you for sharing your review here on Tripadvisor! We are delighted to hear that you enjoyed our spacious rooms as well as attentive service. We regret that you were less satisfied the facilities, however in the near future you will be able to experience the revamps that have been made. In addition to this we recommend... More

Abu Dhabi, United Arab Emirates
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Kempinski Hotel Mall of the Emirates is the best option if the main reason of your visit to Dubai is shopping. The hotel is directly connected to Mall of the Emirates. If you are more flexible, then there are very many better and cost effective options for hotel in Dubai. The Hotel used to be one of the best hotels... More

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear TQ_Travel-Quest, Thank you for sharing your words about our hotel! We are pleased to hear that you enjoyed the convenience of the hotel being located next to Mall of the Emirates. We are also glad that you liked the friendly and welcoming service in our hotel. Kindly also note that we have taken into consideration your comments concerning the... More

Sutton Coldfield, United Kingdom
Top Contributor
198 reviews 198 reviews
66 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Typical Dubai, everything is slick and work, the rooms have a luxurious feel and have all the features you would expect. Despite being on the edge of the shopping centre you would really know, but at the same time have all of the centres amenities to use.

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Davidh1977, Thank you for taking your time to review our hotel! We are happy to hear that you enjoyed your stay with us and especially appreciated the luxury of having Mall of the Emirates next door. We warmly welcome you back for another pleasant experience. Yours sincerely, The Hotel Management Kempinski Hotel Mall of the Emirates More

1 review
5 of 5 stars Reviewed 1 week ago

Very kind and understanding. The lady in red I believe her name was Kristin was very helpful and respectful and was not afraid to make decisions for me. Great service all in all. Although there was construction at the time, the staff was still in control and still managed to keep on top of things.

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Ammo G, Thank you for sharing your positive review here on Tripadvisor! We are pleased to hear that you appreciated the service provided to you. Kindly also note that our Lady in Red Kristina has acknowledged your kind words. We are looking forward to welcoming you back very soon. Yours sincerely, The Hotel Management Kempinski Hotel Mall of the... More

Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed the 20th of June in two rooms with the family. The executive lounge was so tiny they had to put us in the business centre to wait for check in. check in was v.late but they were nice enough to give us a late check out because of this. After that initial hitch the stay was amazingly great. The... More

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Mar8080, Thank you for sharing your kind words about our hotel! We are delighted that you and your family had an amazing stay with us and enjoyed the breakfast. Kindly also note that your comments have been passed on to the concerned departments. We are looking forward to welcoming you and your family back very soon. Yours sincerely, The... More

Doha
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 24, 2014

This is very nice hotel with a great location..... Directly connected to the mall of the emirates... When you first enter the mall ski Dubai is in front of you and the fast food and play area is directly above with easy and quick access. The suite is good for a family of five, with at least one small child... More

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear virtual_Doha, Thank you for sharing positive comments on your stay with us! We are happy that you like the interior design of our rooms and love our convenient location attached to Mall of the Emirates. We are looking forward to welcoming you and your family back very soon. Yours sincerely, The Hotel Management Kempinski Hotel Mall of the Emirates More

Jeddah, Saudi Arabia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2014

This stay was a wonderful one and amazing people who welcome you and support you. I have never seen such great people attitude anywhere else. Specially the manager in charge F. Ahmed she was nice and supportive. Thank you for such great experience. I am staying back in August :)

Was this review helpful? Yes 2
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear ahmed_bamehriz, Thank you for choosing Kempinski Hotel Mall of the Emirates and for sharing wonderful comments! We are delighted to hear that your stay with us was excellent, and please note that we have passed on your kind words to Mrs. Ahmed. We look forward to welcoming you back in August. Yours sincerely, The Hotel Management Kempinski Hotel Mall... More

Beijing, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 15, 2014

Kempinski Hotel Mall of the Emirates was always a great spot to be amazed by luxury surroundings and the renovation just made it even more stunning. The lobby is gorgeous, the coffee shop is excellent, the home-made desserts are just fantastic. The rooms are very spacious and beautiful, and as I got to know, already going under refurbishment! The real... More

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Velsatissa, Thank you for sharing your lovely feedback on your stay with us! We are delighted that you liked the design of our hotel and enjoyed our lobby café Aspen by Kempinski. Most importantly however, is that our wonderful staff made you feel special. This makes us very happy! We are looking forward to welcoming you back very soon.... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 9, 2014

I'm writing this review delayed, having stayed at Kempinski in January already. Anyway, having just booked for another stay in Dubai, I thought it to be worse sharing my experience. We have selected the hotel for its convenient location, being attached to Mall of the Emirates and between Dubai Marina and Downtown, a short 15 min Taxi ride in each... More

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Sunnytravel99999, Thank you for taking your time to share positive feedback on your experience with us! We are delighted to hear that you enjoyed our excellent service, restaurants and convenient location - with short distance to many of Dubai’s key areas. We truly look forward to welcoming you back very soon! Yours sincerely, The Hotel Management Kempinski Hotel Mall... More

Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 5, 2014

Very nice hotel, located in one of the biggest shopping malls. But the best thing about this hotel is the food and service. The K-Grill restaurant serves amazing food that is worth having evening you at not a guest of the hotel. People are so courteous that you feel treated like a real king.

Was this review helpful? Yes 2
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Ar7584, Thank you for choosing Kempinski Hotel Mall of the Emirates and for taking your time to review your stay with us! We are delighted to hear that you enjoyed our convenient location and excellent service. We are looking forward to welcoming you back for another amazing experience. Yours sincerely, The Hotel Management Kempinski Hotel Mall of the Emirates More

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Additional Information about Kempinski Hotel Mall of the Emirates

Address: Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kempinski Hotel Mall of the Emirates 5*
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Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#34 Business Hotel in Dubai #40 Spa Hotel in Dubai #66 Romantic Hotel in Dubai #67 Luxury Hotel in Dubai #73 Top resorts Hotel in Dubai #103 Family Hotel in Dubai
Hotel Class
Official Description (provided by the hotel)
Kempinski Hotel Mall of the Emirates – A magical marriage of sand and snow. A luxury alpine retreat awaits at a snow dome in the desert... Come visit our elegant 5-star hotel in Dubai, Kempinski Hotel Mall of the Emirates, and savor the delights of an enchanting winter wonderland, adjacent to the renowned Ski Dubai. ... more   less 
Number of rooms
393

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