We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kempinski Hotel Mall of the Emirates

5.0 of 5 Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
Kempinski Hotel Mall of the Emirates
Professional photos View all
Browse nearby
Kempinski Hotel Mall of the Emirates
Write a Review

730 reviews from our community

Traveler rating
    445
    175
    60
    24
    26
See reviews for
166
177
53
207
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (730)
  • Mar-May only
    (215)
  • Jun-Aug only
    (138)
  • Sep-Nov only
    (192)
  • Dec-Feb only
    (185)
All months
Ashby de la Zouch, United Kingdom
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed in Dubai hundreds of times and decided to try the Kempinski for a week or so. Glad we did, the hotel and location are both perfect. Only downside was the sun on the pool - doesn't get sun until the afternoon but maybe this is the time of year I stayed. The rooms were stunning - lucky enough to... More 

Was this review helpful? Yes
Dubai, United Arab Emirates
Top Contributor
59 reviews 59 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is one of the best hotels I have ever been to, the location, staff, services provided outstanding. it is conected with the Mall of Emirates one of the best malls in the UAE. Look forward to stay here again.

Was this review helpful? Yes
Vero Beach, Florida
Top Contributor
135 reviews 135 reviews
19 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My stay at the Kempinski in Dubai was without incidents or surprises. And when I travel on business this is very important to me. The room was luxurious, the location worked for me, and being able to walk directly into the mall was convenient for walking, shopping or having that Starbucks in the morning. The Kempinski feels like the luxury... More 

Was this review helpful? Yes
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Z06_Driver, Thank you for sharing your review here on TripAdvisor! We are happy to hear that you enjoyed your stay in our hotel and liked the spacious and luxurious room. It is moreover delightful to hear that the location was convenient for you, while traveling for business. We greatly look forward to welcoming you back soon again, Best regards,... More 

Greater Sydney, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Arrived exhausted at 6am after long flight .The manager checked us in and upgraded us to a suite .On learning that it was a vacation to celebrate our wedding anniversary .That evening a celebration cake and flowers were delivered to our room. we couldn't thank Karan enough he made our stay special! The staff are all really helpful and friendly... More 

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Donna G, Thank you for sharing your words about our hotel! We are greatly happy to hear that you and your husband had a wonderful stay in our hotel, with the team taking pleasure in celebrating your wedding anniversary. Please note that your kind comments have been passed on to Karan. We are moreover glad that you found the... More 

Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

i stayed in kempinsky 2 nights it was on of the best hotel i stayed in compare it with well known 5 star hotel. the location, staff, services provided outstanding. its conected with the Mall of Emirates which you can find anything you expected from a Mall, as well a ice ski for all ages.

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Ali699, Thank you for sharing your positive words about our hotel! It is delightful to hear that you favour the location of our hotel being attached to Mall of the Emirates and Ski Dubai. We are moreover very happy that you enjoyed the service provided by our dedicated team. We do look forward to welcoming you back soon again,... More 

Doha
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The interior deco were modern and very spaces, just as one would expect from a 5-star rated hotel group. We stayed in many hotel of the same star ratings in the past. And this hotel does give us a warm and pleasant welcoming experience. Well done. Services were great from the moment we arrived in from the airport to the... More 

Was this review helpful? Yes
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Anthony T, Thank you for sharing your review here on TripAdvisor! It is delightful to hear that you had a good experience in our hotel, leaving you with warmth and welcoming feelings. Moreover we are happy that everything went smooth during your trip from the transportation, to the checking and in regards to room service. We greatly look forward... More 

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just left after a three day stay. Got an upgrade to a suite straight away, which was a nice surprise. Dined at the pool bar last night at their buffet BBQ, which was exceptional. Massive array of food, which was outstanding in every way. Could not been happier with the staff, all of which were fantastic and very courteous and... More 

Was this review helpful? Yes
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Mick N, Thank you for sharing your review here on TripAdvisor! We are happy to hear that you enjoyed your stay in one of our suites. It is moreover delightful that you like the buffet served in K Grill and enjoyed the ambience next to the pool as well as the service provided by our team. We greatly look... More 

Qatar
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm a frequent guest at this hotel, I can't fault the hotel, but this Manager was adamant on ensuring I get the worst room he could give, I think this is the reward for being a frequent guest at this hotel, the room 202 is a chalet near the snow making machine & the snow bulldozer, the noise went on... More 

Was this review helpful? Yes 2
KIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Mr. AL-SOWAIDI, Thank you for choosing Kempinski Hotel Mall of the Emirates, It is very disappointing to hear that we have not been able to meet your expectations on this occasion. We pride ourselves in providing a superior guest experience and we are sorry to learn that you were not happy with yours. Please accept my sincere apologies for... More 

leeds
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for 11 wonderful nights from 7th November. I can honestly say we found it to be just about perfect. Checking and receptions staff, excellent, room (430) lovely and large with wonderful housekeeping. Best conceige we have had in a while. Food was amazing, breakfast, room service and Aspen. All hotel staff, gym included, could not have been more helpful... More 

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear elizabethmcLeeds, Thank you for sharing your words about our hotel! We are greatly happy to hear that you had a wonderful stay in our hotel with great service provided by our hotel team, your kind comments have been passed on to all the departments. We do look forward to welcoming you and your husband back soon again, The Hotel... More 

Muscat, Masqat, Oman
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have companion ed my wife on her business trip and we stayed in this amazing Classic Hotel which located at the middle of Sheikh Zaid Road and adjacent to Emirates Mall. The staff are friendly and welcoming all over around from receptionist, room services and restaurant.

Was this review helpful? Yes
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Abdullah A, Thank you for sharing your positive words about our hotel! It is delightful to hear that you and your wife had an enjoyable stay in our hotel with and enjoyed our convenient location next to the Mall and in close proximity to other central areas of Dubai. We are moreover happy that you felt greatly welcomed by... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Kempinski Hotel Mall of the Emirates? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kempinski Hotel Mall of the Emirates

Address: Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kempinski Hotel Mall of the Emirates 5*
Number of rooms: 393
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Cheap Tickets, Despegar.com, TripOnline SA, Agoda, Ctrip TA, Odigeo and Tingo so you can book your Kempinski Hotel Mall of the Emirates reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai
Hotel Style:
#31 Business Hotel in Dubai
#42 Spa Hotel in Dubai
#53 Romantic Hotel in Dubai
#61 Luxury Hotel in Dubai
#84 Family Hotel in Dubai

389 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (360)
Viewed
Room/suite (128)
Viewed
Pool/beach area (20)
Viewed
5:56
Videos (4)
Viewed
Dining (19)
Viewed
View from room (23)
Viewed
Hotel & grounds (47)
Viewed
Bathroom (44)
Viewed
Family/play areas (2)
Viewed
Other (73)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (12)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay