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All 475 Dubai hotels

Kempinski Hotel Mall of the Emirates

5.0 of 5 Hotel   |   Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
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84%
Ranked #70 of 475 hotels in Dubai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Ammo G
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678 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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English first
1 review
5 of 5 stars Reviewed 1 week ago

Very kind and understanding. The lady in red I believe her name was Kristin was very helpful and respectful and was not afraid to make decisions for me. Great service all in all. Although there was construction at the time, the staff was still in control and still managed to keep on top of things.

Was this review helpful? Yes
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Ammo G, Thank you for sharing your positive review here on Tripadvisor! We are pleased to hear that you appreciated the service provided to you. Kindly also note that our Lady in Red Kristina has acknowledged your kind words. We are looking forward to welcoming you back very soon. Yours sincerely, The Hotel Management Kempinski Hotel Mall of the... More

Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed the 20th of June in two rooms with the family. The executive lounge was so tiny they had to put us in the business centre to wait for check in. check in was v.late but they were nice enough to give us a late check out because of this. After that initial hitch the stay was amazingly great. The... More

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Mar8080, Thank you for sharing your kind words about our hotel! We are delighted that you and your family had an amazing stay with us and enjoyed the breakfast. Kindly also note that your comments have been passed on to the concerned departments. We are looking forward to welcoming you and your family back very soon. Yours sincerely, The... More

Doha
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is very nice hotel with a great location..... Directly connected to the mall of the emirates... When you first enter the mall ski Dubai is in front of you and the fast food and play area is directly above with easy and quick access. The suite is good for a family of five, with at least one small child... More

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear virtual_Doha, Thank you for sharing positive comments on your stay with us! We are happy that you like the interior design of our rooms and love our convenient location attached to Mall of the Emirates. We are looking forward to welcoming you and your family back very soon. Yours sincerely, The Hotel Management Kempinski Hotel Mall of the Emirates More

Jeddah, Saudi Arabia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2014

This stay was a wonderful one and amazing people who welcome you and support you. I have never seen such great people attitude anywhere else. Specially the manager in charge F. Ahmed she was nice and supportive. Thank you for such great experience. I am staying back in August :)

Was this review helpful? Yes 2
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear ahmed_bamehriz, Thank you for choosing Kempinski Hotel Mall of the Emirates and for sharing wonderful comments! We are delighted to hear that your stay with us was excellent, and please note that we have passed on your kind words to Mrs. Ahmed. We look forward to welcoming you back in August. Yours sincerely, The Hotel Management Kempinski Hotel Mall... More

Beijing, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 15, 2014

Kempinski Hotel Mall of the Emirates was always a great spot to be amazed by luxury surroundings and the renovation just made it even more stunning. The lobby is gorgeous, the coffee shop is excellent, the home-made desserts are just fantastic. The rooms are very spacious and beautiful, and as I got to know, already going under refurbishment! The real... More

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Velsatissa, Thank you for sharing your lovely feedback on your stay with us! We are delighted that you liked the design of our hotel and enjoyed our lobby café Aspen by Kempinski. Most importantly however, is that our wonderful staff made you feel special. This makes us very happy! We are looking forward to welcoming you back very soon.... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

I'm writing this review delayed, having stayed at Kempinski in January already. Anyway, having just booked for another stay in Dubai, I thought it to be worse sharing my experience. We have selected the hotel for its convenient location, being attached to Mall of the Emirates and between Dubai Marina and Downtown, a short 15 min Taxi ride in each... More

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Sunnytravel99999, Thank you for taking your time to share positive feedback on your experience with us! We are delighted to hear that you enjoyed our excellent service, restaurants and convenient location - with short distance to many of Dubai’s key areas. We truly look forward to welcoming you back very soon! Yours sincerely, The Hotel Management Kempinski Hotel Mall... More

Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 5, 2014

Very nice hotel, located in one of the biggest shopping malls. But the best thing about this hotel is the food and service. The K-Grill restaurant serves amazing food that is worth having evening you at not a guest of the hotel. People are so courteous that you feel treated like a real king.

Was this review helpful? Yes 2
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Ar7584, Thank you for choosing Kempinski Hotel Mall of the Emirates and for taking your time to review your stay with us! We are delighted to hear that you enjoyed our convenient location and excellent service. We are looking forward to welcoming you back for another amazing experience. Yours sincerely, The Hotel Management Kempinski Hotel Mall of the Emirates More

Abu Dhabi, United Arab Emirates
Contributor
12 reviews 12 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 30, 2014

Nice hotel , nice staff , connected with nice mall (mall of emirates) you dont need to got the area because every thing close to you. first room was roof view and I ask to change it and they give me sheikh zayed road view and its was so good.

Was this review helpful? Yes
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Mohamed A, Thank you very much for your kind words. It is a pleasure to hear that you have enjoyed your stay with us and everything was to your satisfaction. We are looking forward to welcoming you back soon again. Yours sincerely, The Hotel Management Kempinski Hotel Mall of the Emirates More

Johannesburg, South Africa
Top Contributor
60 reviews 60 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 29, 2014

Hotel's location was next to Ski Dubai. A beautiful hotel with stunning views. Unfortunately we were placed at the back of the hotel. As it was my birthday they send a beautiful and delicious cake and was upgraded to a bigger room. Housekeeping staff was excellent. Lots of toiletries. Being a big hotel we missed the specialized service and felt... More

Was this review helpful? Yes
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Eeyore714, Thank you very much sharing your comments. We are happy to hear that you decided to celebrate your special occasion with us. We are delighted that you enjoyed an upgrade to a bigger room and that you appreciated the service from our professional Housekeeping team. Once again thank you very much for your feedback and we are looking... More

Nairobi, Kenya
Top Contributor
145 reviews 145 reviews
56 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed May 28, 2014

We chose KMOE for its location. Our trip involved shopping and some R&R. Location did not disappoint. We had booked a Grand Deluxe room, which comes with Lounge access. As we checked in around midnight, the lounge was not open, and we checked in at reception. We were advised that only a room with twin beds could be provided, and... More

Was this review helpful? Yes 5
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear roadwarriorafrica, Thank you very much for taking the time to share your constructive feedback. We are happy to hear that you enjoyed the upgrade to a room that matched your needs. Please be assured that we have passed along your comments to the concerned departments. Once again thank you very much for your comments and we are looking forward... More

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Additional Information about Kempinski Hotel Mall of the Emirates

Address: Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kempinski Hotel Mall of the Emirates 5*
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Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai

351 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#34 Business Hotel in Dubai #40 Spa Hotel in Dubai #65 Luxury Hotel in Dubai #66 Romantic Hotel in Dubai #102 Family Hotel in Dubai
Hotel Class
Official Description (provided by the hotel)
Kempinski Hotel Mall of the Emirates – A magical marriage of sand and snow. A luxury alpine retreat awaits at a snow dome in the desert... Come visit our elegant 5-star hotel in Dubai, Kempinski Hotel Mall of the Emirates, and savor the delights of an enchanting winter wonderland, adjacent to the renowned Ski Dubai. ... more   less 
Number of rooms
393

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