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Kempinski Hotel Mall of the Emirates

#63 of 512 Hotels in Dubai
Certificate of Excellence
Sheikh Zayed Road, Al Barsha | Attached to Mall of the Emirates, Dubai, United Arab Emirates
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Kempinski Hotel Mall of the Emirates
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844 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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Maroubra, Australia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Was only an overnight stop over but still received so much out of the stay. Service was excellent and food was great. It was the middle of Ramadan so everything is a little quiet but all in all a great stay. Rooms are huge and great facilities, service was excellent from check in to check out. Being right underneath a... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear fiddyk, Thank you so much for staying with us and sharing your experience on Tripadvisor.. We are delighted to hear that you enjoyed your stay, and that you were impressed with our rooms, facilities and service. Thank you for choosing Kempinski Hotel Mall of the Emirates as your accommodation for your stopover. We hope to welcome you back again... More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I just had my 3rd treatment at Soft Touch Spa and the experience is beyond expectations. I tried many Ayurvedic Spa but the Soft Touch will give you the best Ayurvedic treatments. Tried the Shiodara and the Therapist are very professional. If you are looking a different luxury spa treatment and experience Soft Touch is definitely the place for you.

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Astrobal Ferdin... T, Thank you for staying at Kempinski Hotel Mall of the Emirates. We are very delighted to hear that you had a relaxing time in our Softouch Spa, whilst enjoying the Ayurvedic treatments performed by our professional team. We look forward to seeing you back soon again. Best regards, The Hotel Management Kempinski Hotel Mall of the... More 

australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a very nice hotel, and the location was excellent being attached to the shopping mall, however we were disappointed to find out that the pool was closed for cleaning, as this was the main reason we booked this hotel 3 months before. They upgraded our room, which was very nice, and our bed was very comfortable, however, travelling... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear anissaLoades, Thank you for choosing Kempinski Hotel Mall of the Emirates. In line with our commitment to offer the very best guest experience we are currently enhancing our pool facilities, and we apologize for any inconvenience that was caused to you and your. We moreover regret to hear that you experienced the atmosphere to be a lowpoint during your... More 

Dubai, United Arab Emirates
Level Contributor
372 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located in the Mall of Emirates and is surrounded by wonderful restaurants and shopping. Salero, Tapas and Bodega restaurant is in this hotel and is a must try. You can walk right out of the hotel and into the Mall of Emirates for shopping, dining and entertainment at anytime. The staff is very helpful and polite.

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Astrobal Ferdin... T, Thank you so much for staying with us and for visiting the Softouch Spa. We are delighted to hear that you enjoyed your Ayurvedic treatment and had a relaxing time. We hope to welcome you back again soon. Best regards, The Hotel Management Kempinski Hotel Mall of the Emirates More 

Abu Dhabi, United Arab Emirates
Level Contributor
15 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I stay in this hotel frequently best location for shopping and entertainment seekers being at the mall of the emirates where u get access to everything u need near the ski dubai for some major ski activities . The rooms are well designed with high tech what u like is having the Nescafé cappuccino available to the room quests .

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Freakia, Thank you so much for staying with us again. It is a pleasure welcoming you each time, and we are delighted to read that you enjoy being close to Ski Dubai and all the fun entertainment. We hope to welcome you back again soon. Best regards, The Hotel Management Kempinski Hotel Mall of the Emirates More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel and restaurant are conveniently located at the Mall of the Emirates. This was a good option as we were struggling to find food during Ramadam season in late June. Note to tourists: although Dubai is very international, they still strongly follow the religious belief of Ramadam. No other restaurants would serve food or drinks and this place had a... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Anna Carolina M, Thank you for visiting our restaurants during Ramadan and sharing your feedback here on Tripadvisor. We are delighted to read that you enjoyed our restaurant. We assume you visited Aspen by Kempinski, our lobby cafe/restaurant? For your next visit, we also recommend visiting our Spanish restaurant, Salero Tapas & Bodega, which is also open from 11... More 

Mombasa, Kenya
Level Contributor
152 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The mall is conveniently located by the hotel. Very grand lobby. Great service from the staff. The rooms are large . The gym is not good. Breakfast was not good either. The metro is nearby. Bathrooms are large and spacious.

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KIDXB, Public Relations Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear afrequenttraveller20, Thank you for taking the time to share your feedback on your recent stay with us. I am very happy to read that you had a positive experience overall, and that you enjoyed the prime location of the hotel next to Mall of the Emirates and the metro. I am also happy that you enjoyed the service and... More 

Manila, Philippines
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in Dubai for vacation and stayed at the Kempinski Mall of the Emirates and loved it. When we got there the check in was seamless and the staff was very polite. Once in our room after the first night there was construction going on. I called the front desk to request a room change and boy did they... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Nvargs, Thank you for staying with us in May, and for sharing your feedback here on Tripadvisor. We are delighted to read that you had an exceptional stay, and that we were able to recover your experience despite the renovation. The satisfaction of our guests is our utmost priority, and it was our pleasure to ensure that your stay... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed June 24, 2015

I stayed at Kempinski for four days back in February with my mom, and my experience at the hotel was excellent. Location - the hotel is in the Mall of Emirates, and right above Ski Dubai (the biggest indoor ski slope in the world!). The mall isn't as big as the Dubai Mall, but It does have considerably large number... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Clare L, Thank you so much for taking the time to share your kind feedback on your stay with us in February. It was a pleasure to welcome you and your family here, and we are so delighted to read that you had an exceptional stay during your time here. Kempinski Hotels prides itself on offering the highest level... More 

Bristol, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 22, 2015

Just returned form a short break at the Kempinski - our second visit in the last few years. We were really taken with the hotel the first time we went and this time we were not disappointed. The refitted Reception and rooms are splendidly luxurious and the customer service exemplary. Breakfast was served in the club area and each time... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Windymiller186, Thank you for taking the time to share your kind feedback with us on Tripadvisor. It was a pleasure to host you again; we are always happy to welcome back our guests! We are glad to read that you enjoyed the newly refurbished lobby and rooms. Please come back in 2016 to experience the hotel again, as we... More 

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