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Kempinski Hotel Mall of the Emirates

5.0 of 5 Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
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Certificate of Excellence 2014
Kempinski Hotel Mall of the Emirates
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Kempinski Hotel Mall of the Emirates
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775 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars NEW

since the hotel located in mall of Emirates its was fun for my kids...room are so excellent huge TV and Bath room was so nice we enjoyed our stay.the bed was conportable to sleep with over all was excellent.nice to be back

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear lynpool, Thank you for sharing your experience with us on Tripadvisor. We are delighted to hear that you and your children enjoyed a wonderful stay here in January. The comfort and happiness of our guests are our number one priority, and we are happy that your stay exceeded your expectations. We hope to have the pleasure of welcoming you... More 

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 days ago NEW

Just checked out from kempinski mall of the Emirates. It is an amazing hotel in all aspects. Food, rooms, and above all the service. We were first booked in 2 rooms for us and our kids.there was a construction going on in the hotel that woken us up early morning. We made a complain and at the spot they moved... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear sara m, Thank you for taking the time to share your kind feedback with us on Tripadvisor. We are happy to read that you were impressed with the level of service and hospitality you experienced during your stay with us. We are delighted that we were able to rectify the issues you may have faced, and appreciate you taking... More 

Hong Kong, China
Top Contributor
55 reviews 55 reviews
19 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

rooms were newly renovated, very comfortable. the heated pool was delightful. breakfast at k grill was wonderful as the cooks were just as happy as the waiters to be of service. Lydia was great. they had many excellent staff, like yussef, thomas, and a Kazakhstan lady of the front office, and Ronaldo (not sure if I remember his name correctly)... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Joseph G, Thank you for sharing your feedback here on Tripadvisor. We are happy to read that you enjoyed your stay, and that select members of our team were able to provide you with hospitality that exceeded your expectations. Thank you for taking the time to share their names. We have passed on your kind words to the whole... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Whenever I return to Dubai I will be returning to Kempinski. I arrived at Kempinski at 5am, I was travelling with a little one and requested the room was made available to me at an earlier time. Although I had to wait a little the manager did whatever he could to make sure the room was available. We stayed in... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear sabzzzi, Thank you for taking the time to share your kind feedback on your stay with us last month. We are happy to read that you will be returning to Kempinski whenever you visit Dubai. We always strive to make each stay memorable for our guests, and we are delighted that you had a fantastic stay as a result.... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

1st timer in Dubai & also 1st time staying at the Kempinski chains of luxury hotels ... Wow ... I have made my goal to visit as many Kempinski chains as possible!!! This hotel is fabulous & had an amazing experience both at the hotel as well as the mall ...

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Jaqen, Thank you for sharing your feedback on your stay with us. We are delighted to be your first Kempinski hotel, and can recommend that you definitely visit other Kempinski hotels around the world, as each one is special in its own way. We hope to welcome you again soon, in any of our Kempinski hotels around the world!... More 

Holywood, United Kingdom
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

Total luxury, a really great place to stay, the mall right on your doorstep shops, food and a ski slope, what more do you need. Probably the best breakfast set up i have ever seen, the choice was mind blowing. The whole experience of pampering and comfort was fantastic.

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear OSUWASHMAN, Thank you for sharing your kind words about your stay on Tripadvisor. We are delighted that you enjoyed your stay, and our direct connection to the Mall of the Emirates. We are particularly happy to hear that our breakfast set up was the best you have ever seen. We continuously strive to exceed the expectations of our guests,... More 

UK
Top Contributor
264 reviews 264 reviews
54 hotel reviews
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A great hotel in a great location. Lovely large rooms and all the amenities to match, if you can get breakfast included in the rate then its well worth it. Hotel has direct access to the Mall of Emirates so plenty of shopping on your doorstep, the staff are great and treat you like a five star guest and make... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Lostpassport, Thank you for sharing your words here on Tripadvisor, We are glad you had a great stay in our hotel, being attached to all the entertainment in Mall of the Emirates next door. We are moreover delighted you liked the spacious rooms as well as the amenities. We hope to welcome you and your family back soon again,... More 

Riyadh, Ar Riyad, Saudi Arabia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Hi, I don't know what to say about this perfect hotel, perfect staff and perfect General Manager. I used to ask for the General Manager just to thank him for the great care and welling to help from each and every staff member starting from Front Desk. I always feel that I'm i a very nice home with family, this... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Majed H, Thank you for recommending our hotel here on Tripadvisor, We are very delighted to hear about your stay in our hotel including the service from our team. Your kind comments have been passed on to the General Manager Mr. Konstantin, Ms. Fatma and Mr. Kagan and they all send you their best regards! We look forward to... More 

Bedford, ENGLAND
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here 12 - 15 February 2015. The three nights cost us £912 for room only. Breakfast would have been an extra £55 a day for the two of us - we found a good place in the Mall where we got breakfast for around £25 for us both. Hotel has a very impressive exterior and huge reception lobby and... More 

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Bedfordsims, We are happy that you liked the new exterior of the hotel as well as the spacious lobby and rooms. We are moreover glad that you were satisfied with the friendly service. We regret to hear however that you experienced some issues in your room. We are currently enhancing all of our rooms and suites in line with... More 

sultankot
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the hotel is amazing, strategically located in the mall of emirates. Everything is nearby. ample of cabs and metro station is walking distance from the hotel. I would rate the hotel 9.5/10 The service 9/10 The food was amazing 9.5/10 , the restaurants were good. Loved the food at solomontini

Was this review helpful? Yes
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear ASALEHK, We are delighted to hear that you enjoyed being close to Mall of the Emirates, with world-class shopping and thrilling entertainment next to the hotel. We hope to welcome you back soon again, Best regards, The Hotel Management Kempinski Hotel Mall of the Emirates More 

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Additional Information about Kempinski Hotel Mall of the Emirates

Address: Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kempinski Hotel Mall of the Emirates 5*
Number of rooms: 393
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Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai
Hotel Style:
#36 Business Hotel in Dubai
#40 Spa Hotel in Dubai
#48 Romantic Hotel in Dubai
#57 Luxury Hotel in Dubai
#64 Family Hotel in Dubai

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