Kempinski Hotel Mall of the Emirates (Dubai, United Arab Emirates) - Hotel Reviews

Also Known As:: Emirates Mall Hotel; Kempinski Hotel Dubai; Kempinski Dubai

Address: Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates

Region: United Arab Emirates > Emirate of Dubai > Dubai

Amenities:

Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#43 Business Hotels in Dubai

#74 Luxury Hotels in Dubai

#86 Family Hotels in Dubai

Price Range: $$$

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: Kempinski Hotel Mall of the Emirates – A magical marriage of sand and snow. A luxury alpine retreat awaits at a snow dome in the desert... Come visit our elegant 5-star hotel in Dubai, Kempinski Hotel Mall of the Emirates, and savor the delights of an enchanting winter wonderland, adjacent to the renowned Ski Dubai. ... more less

Reservation Options:: TripAdvisor is proud to partner with Hotels.com, Booking.com, Kempinski, AsiaRooms, Agoda, Orbitz, Splendia and Otel so you can book your Kempinski Hotel Mall of the Emirates reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

a_sahib

London

Senior Reviewer

7 reviews

7 hotel reviews

Reviews in 7 cities

2 helpful votes

“Nice hotel”

Reviewed May 16, 2013 NEW

Pros -Right on the doorstep to the mall, good location for those just wanting to shop -Near to the metro system -Cleanish/spacious room -Friendly check in staff when quiet, but tend to lack at its busiest -Brilliant room service staff and quick -They let us check in early - usually mid day'ish, but offered us our room upon our arrival... More

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kassem t

Hawalli, Kuwait

4 helpful votes

“room 833 / 5-10 may 2013”

Reviewed May 14, 2013 NEW

my stay was very good . all the people was helpful the reciption / the valet / the room service the room was very comfortable and tooo clean . the good thing is that the hotel connected to a mall called emirates mall you can find and spend most the time inside it . also the sky dubai just step... More

Dear kassem t, Thank you for sharing your feedback on TripAdvisor. It is such a pleasure to hear that our services and facilities could meet to your expectation. We are also happy that we could contribute to your comfortable and memorable stay. The development happening in the hotel will enhance our accommodations, facilities and services in order to meet with... More

kphardeman

Manama, Bahrain

Contributor

11 reviews

5 hotel reviews

Reviews in 9 cities

18 helpful votes

“Large five star hotel with a personal touch.”

Reviewed May 11, 2013

I flew into Dubai from Bahrain to have minor surgery...once I informed reception of this they could not have been kinder or more helpful. The attitude at prevailed throughout my stay, all the hotel staff I encountered over my three days in the hotel were similarly polite, professional and accommodating. I was upgraded so that I did not have far... More

Dear kphardeman, We would like to thank you for taking the time to share your experience at our hotel. We would also like to extend our apologies in regards to your room experience. It is always a pleasure to hear that all of our guests had a satisfactory stay with us. At Kempinski, we pride ourselves in our tradition of... More

Nancy H

Al Khobar, Saudi Arabia

Senior Contributor

36 reviews

Reviews in 8 cities

6 helpful votes

“Very comfortable and well located hotel”

Reviewed May 10, 2013

This was my 5th stay at this hotel. It is very clean, staff helpful, and great location as it is right in the Mall of the Emirates. You can take the metro from the airport directly to this hotel....well, the stop is at the Mall of the Emirates station, and you just walk about 15 minutes to the hotel entrance... More

See 4 more reviews by Nancy H for Dubai

Dear Nancy H, Thank you very much for your kind feedback on our hotel. We are very happy to hear that you had another great overall experience with us. We very much appreciate your feedback, since this will motivate us to continue providing the best services to our guests. We are and looking forward to welcoming you back in the... More

jonesy059

Sydney, Australia

Reviewer

4 reviews

Reviews in 3 cities

“Fantastic”

Reviewed May 8, 2013

Stayed here for 2nights recently and what can I say. The rooms were huge and clean and very comfortable. The staff were extremely helpful and polite. I would recommend this hotel to family and friends and when back in Dubai we would definetely stay there again.

Was this review helpful? Yes 1

Dear jonesy059, Thank you for your lovely comment and you recommendation on our hotel. We are very happy that you had a pleasant stay and enjoyed our facilities and services. Hope to welcome you back in the near future. Yours Sincerely, The Hotel Management Kempinski Hotel Mall of the Emirates More

Nwaara

Dubai, United Arab Emirates

26 reviews

Reviews in 5 cities

11 helpful votes

“Very good hotel option if shopping is your goal! but really rood staff”

Reviewed May 7, 2013

Our choice for our anniversary this time to stay in UAE and enjoy some shopping without suffering from traffic and parking. We booked thru booking.com and when we reach (we reached late at 4:30 p.m) the room was not yet ready! so we had to wait for one hour and the hotel offered us tea and juice in the Aspen... More

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See 19 more reviews by Nwaara for Dubai

Dear Nwaara, First of all, I would like to thank you on your feedback and congratulations on your anniversary. Second of all, please allow me to express my sincere apologies for the disappointing level of services that you have witnessed at our hotel. I am extremely sorry to hear that our guests are unsatisfied because they were not treated with... More

Aleksander22

Tallinn

18 reviews

4 hotel reviews

8 helpful votes

“What a retreat”

Reviewed May 5, 2013

We arrived in the morning after a long flight from Berlin and had one meeting after the other. At around 9pm we decided to have a beer after our long lasting meetings and went into Kempinski Bar to have a smoke and a beer. Kate (a very nice and helpful young lady from Ukraina) was serving us and we had... More

See 2 more reviews by Aleksander22 for Dubai

Dear Aleksander22, Thank you for taking the time to share your feedback on one of our outlet. We are happy that you had a great experience with us after your busy day. Please note that your appreciation will be passed on to Ms. Kate. Such appreciation like yours will help us to keep providing the highest level of services to... More

lulu a

Kuwait City, Kuwait

17 reviews

11 hotel reviews

Reviews in 11 cities

5 helpful votes

“excellent hotel in dubai”

we spent 2 days in kempinski on our way to Europe. The front desk staff were very friendly and helpful. We were upgraded to a bigger room when we asked for a quite room. The room was very spacious and bed was very comfortable. The location was excellent close to the Mall. We would definately come back if we need... More

See 4 more reviews by lulu a for Dubai

Dear lulu a, Thank you very much for sharing your experience on your recent stay. We are happy to see that you had a great experience with us and that you love our accommodation and location. We hope to welcome you back for a longer stay and more memorable experience. Yours Sincerely, The Hotel Management Kempinski Hotel Mall of the... More

NazarY_13

1 review

“Excellent Experience”

Reviewed May 4, 2013

Last week I conducted a course in the 11th floor. the experience was enchanting, in every aspect. The staff were unique in the way they interacted with us. I must say that the course I delivered was about Business Management Ethics. Everything we discussed, most of what we talked about in customer relations, were evident in the way the Kempinski... More

Dear Dr. Nazar Younis, Thank you for your kind feedback on our hotel and services. We are grateful to receive such feedback and it made us very proud to know that we could contribute to every aspect during your event. Please note that your appreciation had been acknowledged by Ms. Fatima and the rest of the team member in the... More

Arapino

Dhahran, Saudi Arabia

3 hotel reviews

3 helpful votes

“Disappointing Second Visit”

Reviewed May 3, 2013

I stayed at this hotel a few months after it opened and I was very impressed. This time; however, I and the family were disappointed. We stayed in a grand deluxe room and were provided one with a great view overlooking the swimming pool and Burj Al Arab. Nevertheless, there were a few negatives that we could not ignore. The... More

See 2 more reviews by Arapino for Dubai

Dear Arapino, Thank you for your feedback on our hotel. We regret to hear that your experience was not satisfying and that our facilities and accommodation did not match your expectations. Please note that we have taken your feedback in regards to your room experience into account to make sure it will not happen again in the future. The development... More

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Kempinski Hotel Mall of the Emirates, Dubai

Kempinski Hotel Mall of the Emirates

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