We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kempinski Hotel Mall of the Emirates

5.0 of 5 Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
Kempinski Hotel Mall of the Emirates
Professional photos View all
Browse nearby
Kempinski Hotel Mall of the Emirates
Write a Review

753 reviews from our community

Traveler rating
    462
    178
    60
    26
    27
See reviews for
172
184
53
210
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (753)
  • Mar-May only
    (215)
  • Jun-Aug only
    (138)
  • Sep-Nov only
    (192)
  • Dec-Feb only
    (208)
All months
Munich, Bayern, Germany
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've spent 9 days at the Kempinski Mall of the Emirates in Dubai, which was a terrific experience. The Grand Deluxe Rooms offer a nice view to the pool and the amazing arabian sunset every evening. With about 60m² there is enough space even for long-term stays. The staff is very professional, friendly and helpful at any time. The hotel... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

First time I was staying at this hotel, inspite of requesting again & again for a Non - Smoking room, I was given a smoking room, I realised the next morning that construction was happening right above my room, on requesting the front desk to change my room - I was told it's only for a few hours ever day.... More 

Was this review helpful? Yes
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear sinrag, Thank you for taking the time to provide your feedback on Tripadvisor. We regret to hear that we did not meet your expectations during your recent stay. We pride ourselves in providing excellent service, and in anticipating the needs of our guests, and it is unacceptable to read that you were not happy with your experience here. We... More 

Kingston upon Thames, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Dubai is a very special place with amazing weather and great places to visit. The hotels are some of the best in the world and I have stayed in some top hotels. This place clean and very modern and level of service is at the very top. In the hotel itself has many great places to eat which makes it... More 

Was this review helpful? Yes 2
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear philip n, Thank you for your kind feedback. We are delighted to read that you have enjoyed your stay with us, and that you were impressed with this special city. Please do visit us again to enjoy more of the sun, swim, eat and drink! We look forward to welcoming you back again. Best regards, The Hotel Management Kempinski... More 

Delhi, Delhi, India
Contributor
16 reviews 16 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Me n my family stayed there for 5 nights n the stay was really comfortable.. Noted every thing there as the mall of emirates was connecting to the hotel.. Ski Dubai was njoyed by kids. Indian vegetarian Food was not up to the mark but a good spread was there for breakfast but I would suggest u to keep some... More 

Was this review helpful? Yes
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Varshq, Thank you for sharing your words about our hotel! We are very delighted to hear that you and your family had a great time together whilst staying at the hotel. It is enjoyable that you and the children liked being close to all the fun entertainment in Mall of the Emirates located next door. We thank you as... More 

Preston Lancs
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first time in Dubai ,the hotel was recommended to us .We stayed three nights on our way back from Kuala Lumpur .We had a lovely large room with all amenities ,with a view towards the palm and the big hotels .The garden and pool were very relaxing to enjoyed a drink of an evening .We didn't eat... More 

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Telephonist, Thank you for reviewing our hotel here on Triadvisor! We are very pleased to hear that you and your partner had a lovely time whilst staying in our hotel. It is delightful to read that you enjoyed having a drink in our trendy pool bar Mosaic Chill as well as having the opportunity to easily visit all the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It was our first time staying at the Kempinski Hotel Mall of Emirates. The hotel caters for all and has all facilities to accommodate everyone. Thoroughly enjoyed our stay and made the trip easier for us as all restaurants and shopping is down stairs at the Mall of Emirates, so you don’t have to go elsewhere. The interior of the... More 

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Pamini S, Thank you for recommending our hotel! It is delightful to hear that you enjoyed your stay, being close to all the entertainment and shopping in Mall of the Emirates. We are moreover happy to hear that you appreciated the upgrade to a suite, and received great service from our front-line team members. In addition to this, kindly... More 

Emirate of Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My father and sister decided last minute to pay me a visit in Dubai for NYE and after having analysed all the options, I decided to go ahead with Kempinski. It was an absolutely wise choice! The view from our suite was so spectacular that we could see the firework perfectly from there. The suite was spacious and could accommodate... More 

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Yung D, Thank you for sharing you words here on TripAdvisor! We are very happy to hear that you, your father and sister had a pleasant time in our hotel. It is delightful to hear that you enjoyed watching the fireworks from your suite and that you liked the interior design in general. We regret to hear that the... More 

Seattle
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had a great time at this hotel. I originally had other hotel rooms booked, but ended up staying here and so glad we did. We have 3 kids and stayed on the 11th floor.....we did not hear any construction at all. I highly recommend utilizing the Exec Lounge as that really pampered us from having to go seek out... More 

Was this review helpful? Yes 1
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear travelwithkids06, Thank you for sharing your positive words about our hotel! We are greatly happy to hear that you and your family enjoyed your stay in our hotel, and spent some quality time in the Executive lounge on the 11th floor. It is moreover enjoyable to hear that you had a relaxing time and looked forward to coming back... More 

Worthing, United Kingdom
Top Contributor
62 reviews 62 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Here for one night only stayed in one of the ski chalets, staff were incredible especially the Serbian lady in the executive lounge she is an asset to kempinski in every way, professional and helpful and nothing was a problem. Breakfast was perfect there was everything imaginable to choose from, the hotel itself is stunningly designed and no small touch... More 

Was this review helpful? Yes
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear MistyW79, Thank you for taking your time to review our hotel here on TripAdvisor! We are very happy to hear that you and your partner had a lovely time in one of our cosy Ski Chalets, with view of snow-covered slopes. In addition we are glad you enjoyed some further privacy in the Executive lounge, please note as well... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Worst 5 star hotel that I have ever known in UAE. I have been to many in my travel experience in UAE. World class amenities with world class multiple standard services based on who the guests are and how they look. Doesn't matter that everyone paid the same amount when they stay here.

Was this review helpful? Yes 2
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Sulaizah S, Thank you for taking the time to review your experience on Tripadvisor. We very much regret to hear that we couldn’t meet your expectations during your recent stay with us. We pride ourselves in providing excellent and more importantly unbiased service, and it is unacceptable for us to see that you were not happy with yours. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Kempinski Hotel Mall of the Emirates? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kempinski Hotel Mall of the Emirates

Address: Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kempinski Hotel Mall of the Emirates 5*
Number of rooms: 393
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Cheap Tickets, Despegar.com, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Kempinski Hotel Mall of the Emirates reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai
Hotel Style:
#31 Business Hotel in Dubai
#41 Spa Hotel in Dubai
#47 Romantic Hotel in Dubai
#59 Luxury Hotel in Dubai
#69 Family Hotel in Dubai

419 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (389)
Viewed
Hotel & grounds (55)
Viewed
Room/suite (140)
Viewed
Dining (22)
Viewed
Pool/beach area (20)
Viewed
Bathroom (50)
Viewed
View from room (23)
Viewed
Family/play areas (2)
Viewed
1:52
Videos (3)
Viewed
Other (74)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (12)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay