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Kempinski Hotel Mall of the Emirates

#47 of 528 Hotels in Dubai
Certificate of Excellence
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Sheikh Zayed Road, Al Barsha | Attached to Mall of the Emirates, Dubai, United Arab Emirates
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20% off room rate
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1 room 1 adult
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Kempinski Hotel Mall of the Emirates
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985 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

It was not like I expected,i love this chain but this hotel is not their best hotel, at 1st they gave us a very small room literally small & i asked 4 a change so they upgraded it but after I waited 4 long however the room was big but the bathroom smells horrible, the reception service is not good... More 

Helpful?
Thank Dalia M
Kuwait City, Kuwait
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is very nice the room is big enough the staff is so friendly the high speed for the Wi-fi , but I didn't like the smell for the floor that i stayed in it was a really bad smell,i will only repeat my stay to this hotel if my only reason to Dubai is shopping because this hotel... More 

Helpful?
Thank nanooo82
Riyadh, Saudi Arabia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Thank you for your luxury service But I did not like View And No tissues in the bedrooms I woke up in the morning on the voices of workers who clean the glass Labor sleepers versus glass to rest The rest of the service was very nice

Review collected in partnership with this hotel

Helpful?
Thank 918yazeeda
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear 918yazeeda, Thank you for taking the time to post your comments on TripAdvisor, following your recent stay at the Kempinski Hotel Mall of the Emirates. We very much appreciate your feedback regarding our services. On the other hand, I deeply regret the fact that some of the aspects of your stay were not up to your expectations. My sincere... More 

Gaborone, Botswana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Truly clean and amazing business and family hotel and destination within the mall. You can go about your business and leave your family to shop all day and late into the night! sadly the prices have been going up and up and am not sure if i am still able to afford this amazing hotel!!!

Helpful?
Thank Gbosky
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Gbosky, Thank you for taking the time in writing a review on TripAdvisor following your recent stay at the Kempinski Hotel Mall of the Emirates. I am pleased to read that you had an amazing stay with us and that you were able to utilize your time well due to the centrality of the hotel. On the other hand,... More 

Pretoria, South Africa
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

After an absence of almost two years, I stayed at the Kempinski, Mall of the Emirates Hotel recently. Thankfully all the renovations are done. The Hotel looks refreshed and the rooms are, as always, luxurious. The location of this Hotel, with the Mall of the Emirates, is a perfect match for the traveler ( and his family). I enjoyed my... More 

Helpful?
Thank Suleiman S
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Suleiman S, Thank you for your review on TripAdvisor. I am very delighted to read that you have decided to return to the Kempinski Hotel Mall of the Emirates after two years and that you have found the hotel to be refreshed and renewed with the recently concluded renovations. Thank you for citing that the hotel is a perfect... More 

Riyadh, Saudi Arabia
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Hotel is very good, all Hotel facilities are good has a unique advantage "mall of emirates has an internal door inside the hotel" one or 2 male front desk employees were a little bit arrogant & not cooperative. only for this I gave it very good but to be honest without the arrogant attitude it really was deserving excellent rating.... More 

Helpful?
Thank PRO-frequent-travel
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear PRO-frequent-travel, Thank you for taking the time to share your feedback on TripAdvisor following your recent trip in Dubai and your recent stay at the Kempinski Hotel Mall of the Emirates. We are delighted to read your review post your stay at the Kempinski Hotel Mall of the Emirates. It gives us great pleasure to know that you thoroughly... More 

Oslo, Norway
2 reviews
5 of 5 stars Reviewed 1 week ago

We stay for 5 nights and had our wedding reception her. The level of service and quality provided by Kempinski staff is amazing! The hotel it self is a piece of art and is pleasing to the eye. The suites are fantastic! Location is perfect! We loved every second we stayed her and will definitely be back! This is by... More 

Helpful?
Thank Tom Erik A
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Tom Erik A, Thank you for staying at the Kempinski Hotel Mall of the Emirates during your recent trip to Dubai and for taking the time in writing a review in TripAdvisor. Your comments are much appreciated. I would first like to first congratulate you and your wife on your wedding and thank you for choosing to stay with... More 

Walsall, United Kingdom
Level Contributor
7 reviews
5 of 5 stars Reviewed 1 week ago

Our stay here was amazing, we loved every minute of it! We were actually upgraded due to confusion with payments, an example of how amazing their service is. Mahmoud at breakfast was hilarious and we loved his service. We were concerned about the location being a bit far out but catching the metro was easy. We would most definitely return!

Helpful?
Thank Shireen H
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Shireen H, Thank you for recently taking the time in posting a review in TripAdvisor following your stay at the Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. I am very pleased that... More 

Level Contributor
103 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is my third time here in kempinski mall of Emirates,and I can also comment that each visit was an amazing experience,I arrived very late after a long trip and was exhausted and the front office guy accommodate me directly,i had an upgraded room as i have a black GHA membership,the breakfast is such a rich and tasty one,the newly... More 

Helpful?
Thank Tdababneh
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Tdababneh, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay at the Kempinski Hotel Mall of the Emirates. We are delighted to read your great review post your stay at the Kempinski Hotel Mall of the Emirates. It gives us great pleasure to know that we were able to meet all your... More 

London, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this truly exceptional hotel for 10 nights. Welcomed at 02.00am in the morning following a 3 hour Immigration wait and 2 hour flight delay by a smiling and incredibly helpful night manager called Umish. Very helpful and the check-in was smooth and quick. Tried Breakfast in the Olea restaurant, great range of options and great to have all... More 

Helpful?
Thank Pete_Truty
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Pete_Truty, First of all, thank you for staying at the Kempinski Hotel Mall of the Emirates during your recent visit to Dubai. We do know that there are a lot of hotel choices in Dubai and yet you have chosen to stay with us. Secondly, we would like to thank you for taking the time in writing a detailed... More 

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