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Kempinski Hotel Mall of the Emirates

#62 of 509 Hotels in Dubai
Certificate of Excellence
Sheikh Zayed Road, Al Barsha | Attached to Mall of the Emirates, Dubai, United Arab Emirates
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Kempinski Hotel Mall of the Emirates
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838 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel and restaurant are conveniently located at the Mall of the Emirates. This was a good option as we were struggling to find food during Ramadam season in late June. Note to tourists: although Dubai is very international, they still strongly follow the religious belief of Ramadam. No other restaurants would serve food or drinks and this place had a... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Anna Carolina M, Thank you for visiting our restaurants during Ramadan and sharing your feedback here on Tripadvisor. We are delighted to read that you enjoyed our restaurant. We assume you visited Aspen by Kempinski, our lobby cafe/restaurant? For your next visit, we also recommend visiting our Spanish restaurant, Salero Tapas & Bodega, which is also open from 11... More 

Mombasa, Kenya
Top Contributor
152 reviews 152 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The mall is conveniently located by the hotel. Very grand lobby. Great service from the staff. The rooms are large . The gym is not good. Breakfast was not good either. The metro is nearby. Bathrooms are large and spacious.

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KIDXB, Public Relations Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear afrequenttraveller20, Thank you for taking the time to share your feedback on your recent stay with us. I am very happy to read that you had a positive experience overall, and that you enjoyed the prime location of the hotel next to Mall of the Emirates and the metro. I am also happy that you enjoyed the service and... More 

Manila, Philippines
Top Contributor
53 reviews 53 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in Dubai for vacation and stayed at the Kempinski Mall of the Emirates and loved it. When we got there the check in was seamless and the staff was very polite. Once in our room after the first night there was construction going on. I called the front desk to request a room change and boy did they... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Nvargs, Thank you for staying with us in May, and for sharing your feedback here on Tripadvisor. We are delighted to read that you had an exceptional stay, and that we were able to recover your experience despite the renovation. The satisfaction of our guests is our utmost priority, and it was our pleasure to ensure that your stay... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I stayed at Kempinski for four days back in February with my mom, and my experience at the hotel was excellent. Location - the hotel is in the Mall of Emirates, and right above Ski Dubai (the biggest indoor ski slope in the world!). The mall isn't as big as the Dubai Mall, but It does have considerably large number... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Clare L, Thank you so much for taking the time to share your kind feedback on your stay with us in February. It was a pleasure to welcome you and your family here, and we are so delighted to read that you had an exceptional stay during your time here. Kempinski Hotels prides itself on offering the highest level... More 

Bristol, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned form a short break at the Kempinski - our second visit in the last few years. We were really taken with the hotel the first time we went and this time we were not disappointed. The refitted Reception and rooms are splendidly luxurious and the customer service exemplary. Breakfast was served in the club area and each time... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Windymiller186, Thank you for taking the time to share your kind feedback with us on Tripadvisor. It was a pleasure to host you again; we are always happy to welcome back our guests! We are glad to read that you enjoyed the newly refurbished lobby and rooms. Please come back in 2016 to experience the hotel again, as we... More 

Lokeren, Belgium
Contributor
19 reviews 19 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

I expected so much of this hotel but the disappointment was big. We got a free upgrade but the room stank, wasn't clean and very dated. The fittings were hanging loose and we looked out on a wall. We asked for a double bed and got 2 separate ones. We arrived late in the evening and were awakened by the... More 

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KIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Eva9160, Thank you for sharing your feedback here on Tripadvisor. I regret to hear that you did not enjoy your recent stay with us. We continously strive to ensure that all of our guest leave satisfied with their experience, and it is not acceptable for me to hear that you were not happy with yours. To understand the situation... More 

Johannesburg
Contributor
12 reviews 12 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Summary Great Location – Connected to the Mall of Emirates with access to metro Excellent customer Service – everything was warm, friendly and seemless Rooms and facilities – Generous and immaculately maintained Construction – the hotel is currently undergoing renovations till approx. September 2015, and the noise was the only real let down to an otherwise perfect experience Duration of... More 

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KIDXB, The Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear bilalvahed, Thank you for sharing your detailed feedback here on Tripadvisor. We're so delighted to read that you had an exceptional stay. Thank you for commenting on the differnet aspects of your experience. We are happy that you enjoyed our central location in Dubai, the high level of customer service, and the quality of our rooms and facilities. We... More 

houston
1 review
5 of 5 stars Reviewed 3 weeks ago

My family of 6 and my parents loved our stay at the Kempinski Mall of the Emirates. Every staff member was friendly and helpful. From the front desk, to the swimming pool, to the K Lounge restaurant. My daughter, 8yrs old, said she would recommend it to all of her friends! She even got a special bag from a Manager... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear familytex, Thank you for taking the time to share your feedback on your recent stay with us. It was a pleasure to host you and your family here. We are very happy to read that you had an exceptional stay at our hotel, and that your 8 year old daughter will recommend us to all of her friends! We... More 

Sliema, Malta
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Wonderful experience again at this favourite hotel. All superlatives are valid for the excellent welcome from all the staff. Even as the hotel is continuously improving its renovation, the service is as always impeccable. The hotel also benefits from a superb location on the Mall of the Emirates, which offers a fantastic variety of stores, eateries, cinemas, cafes and the... More 

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KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear mitktc, Thank you for taking the time to share your feedback. We are very happy to read that you had an exceptional stay at our hotel, and that you were impressed with the level of service we offer. We have shared your kind words with the whole team. We are also happy to read that you enjoyed our connection... More 

Munich, Germany
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We came to this perfect place several times - it is perfect for business trips and for relax. The team and the service is perfect. The hotel is wonderful. We will come back next year again during the Arab Health 2016.

Was this review helpful? Yes
KIDXB, Management at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Alexander E, Thank you for your kind words on your recent stay at Kempinski Hotel Mall of the Emirates. We are very happy to read that your stay was perfect! We always strive to offer the best accommodation and hospitality in the city, and feedback such as yours encourages us to continue striving to be the best. We look... More 

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