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Kempinski Hotel Mall of the Emirates

5.0 of 5
Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
Hotel amenities
Kempinski Hotel Mall of the Emirates
Ranked #81 of 452 hotels in Dubai
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474 reviews from our community

    Trip type
Traveler rating
    267
    125
    45
    21
    16
Date Rating
London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 16, 2013 NEW

Pros -Right on the doorstep to the mall, good location for those just wanting to shop -Near to the metro system -Cleanish/spacious room -Friendly check in staff when quiet, but tend to lack at its busiest -Brilliant room service staff and quick -They let us check in early - usually mid day'ish, but offered us our room upon our arrival... More

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Hawalli, Kuwait
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 14, 2013 NEW

my stay was very good . all the people was helpful the reciption / the valet / the room service the room was very comfortable and tooo clean . the good thing is that the hotel connected to a mall called emirates mall you can find and spend most the time inside it . also the sky dubai just step... More

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KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this review
May 16, 2013

Dear kassem t, Thank you for sharing your feedback on TripAdvisor. It is such a pleasure to hear that our services and facilities could meet to your expectation. We are also happy that we could contribute to your comfortable and memorable stay. The development happening in the hotel will enhance our accommodations, facilities and services in order to meet with... More

Manama, Bahrain
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 11, 2013

I flew into Dubai from Bahrain to have minor surgery...once I informed reception of this they could not have been kinder or more helpful. The attitude at prevailed throughout my stay, all the hotel staff I encountered over my three days in the hotel were similarly polite, professional and accommodating. I was upgraded so that I did not have far... More

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KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this review
May 13, 2013

Dear kphardeman, We would like to thank you for taking the time to share your experience at our hotel. We would also like to extend our apologies in regards to your room experience. It is always a pleasure to hear that all of our guests had a satisfactory stay with us. At Kempinski, we pride ourselves in our tradition of... More

Al Khobar, Saudi Arabia
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 10, 2013

This was my 5th stay at this hotel. It is very clean, staff helpful, and great location as it is right in the Mall of the Emirates. You can take the metro from the airport directly to this hotel....well, the stop is at the Mall of the Emirates station, and you just walk about 15 minutes to the hotel entrance... More

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See 4 more reviews by Nancy H for Dubai
KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this review
May 13, 2013

Dear Nancy H, Thank you very much for your kind feedback on our hotel. We are very happy to hear that you had another great overall experience with us. We very much appreciate your feedback, since this will motivate us to continue providing the best services to our guests. We are and looking forward to welcoming you back in the... More

Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2013

Stayed here for 2nights recently and what can I say. The rooms were huge and clean and very comfortable. The staff were extremely helpful and polite. I would recommend this hotel to family and friends and when back in Dubai we would definetely stay there again.

Was this review helpful? Yes 1
KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this review
May 9, 2013

Dear jonesy059, Thank you for your lovely comment and you recommendation on our hotel. We are very happy that you had a pleasant stay and enjoyed our facilities and services. Hope to welcome you back in the near future. Yours Sincerely, The Hotel Management Kempinski Hotel Mall of the Emirates More

Dubai, United Arab Emirates
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 7, 2013

Our choice for our anniversary this time to stay in UAE and enjoy some shopping without suffering from traffic and parking. We booked thru booking.com and when we reach (we reached late at 4:30 p.m) the room was not yet ready! so we had to wait for one hour and the hotel offered us tea and juice in the Aspen... More

Was this review helpful? Yes
See 19 more reviews by Nwaara for Dubai
KIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review
May 12, 2013

Dear Nwaara, First of all, I would like to thank you on your feedback and congratulations on your anniversary. Second of all, please allow me to express my sincere apologies for the disappointing level of services that you have witnessed at our hotel. I am extremely sorry to hear that our guests are unsatisfied because they were not treated with... More

Tallinn
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 5, 2013

We arrived in the morning after a long flight from Berlin and had one meeting after the other. At around 9pm we decided to have a beer after our long lasting meetings and went into Kempinski Bar to have a smoke and a beer. Kate (a very nice and helpful young lady from Ukraina) was serving us and we had... More

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See 2 more reviews by Aleksander22 for Dubai
KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this review
May 9, 2013

Dear Aleksander22, Thank you for taking the time to share your feedback on one of our outlet. We are happy that you had a great experience with us after your busy day. Please note that your appreciation will be passed on to Ms. Kate. Such appreciation like yours will help us to keep providing the highest level of services to... More

Kuwait City, Kuwait
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 5, 2013

we spent 2 days in kempinski on our way to Europe. The front desk staff were very friendly and helpful. We were upgraded to a bigger room when we asked for a quite room. The room was very spacious and bed was very comfortable. The location was excellent close to the Mall. We would definately come back if we need... More

Was this review helpful? Yes
See 4 more reviews by lulu a for Dubai
KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this review
May 9, 2013

Dear lulu a, Thank you very much for sharing your experience on your recent stay. We are happy to see that you had a great experience with us and that you love our accommodation and location. We hope to welcome you back for a longer stay and more memorable experience. Yours Sincerely, The Hotel Management Kempinski Hotel Mall of the... More

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed May 4, 2013

Last week I conducted a course in the 11th floor. the experience was enchanting, in every aspect. The staff were unique in the way they interacted with us. I must say that the course I delivered was about Business Management Ethics. Everything we discussed, most of what we talked about in customer relations, were evident in the way the Kempinski... More

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KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this review
May 9, 2013

Dear Dr. Nazar Younis, Thank you for your kind feedback on our hotel and services. We are grateful to receive such feedback and it made us very proud to know that we could contribute to every aspect during your event. Please note that your appreciation had been acknowledged by Ms. Fatima and the rest of the team member in the... More

Dhahran, Saudi Arabia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 3, 2013

I stayed at this hotel a few months after it opened and I was very impressed. This time; however, I and the family were disappointed. We stayed in a grand deluxe room and were provided one with a great view overlooking the swimming pool and Burj Al Arab. Nevertheless, there were a few negatives that we could not ignore. The... More

Was this review helpful? Yes
See 2 more reviews by Arapino for Dubai
KIDXB, Hotel Management at Kempinski Hotel Mall of the Emirates, responded to this review
May 9, 2013

Dear Arapino, Thank you for your feedback on our hotel. We regret to hear that your experience was not satisfying and that our facilities and accommodation did not match your expectations. Please note that we have taken your feedback in regards to your room experience into account to make sure it will not happen again in the future. The development... More

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Additional Information about Kempinski Hotel Mall of the Emirates

Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai
Address: Sheikh Zayed Road, Al Barsha, Dubai 120679, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Business Hotels in Dubai
#74 Luxury Hotels in Dubai
#86 Family Hotels in Dubai
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Kempinski Hotel Mall of the Emirates – A magical marriage of sand and snow. A luxury alpine retreat awaits at a snow dome in the desert... Come visit our elegant 5-star hotel in Dubai, Kempinski Hotel Mall of the Emirates, and savor the delights of an enchanting winter wonderland, adjacent to the renowned Ski Dubai. ... more   less 
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Kempinski Hotel Mall of the Emirates
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