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Kempinski Hotel Mall of the Emirates


Hotel class 5.0 of 5
Sheikh Zayed Road | Al Barsha, 4th Interchange, Dubai 120679, United Arab Emirates
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Best fare found from San Francisco to Dubai: €772

Reviews you can trust

85% Recommend
4.0 of 5 stars 79 reviews
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By trip type
All (79)
[ Date ] [ Rating ]
Great Hotel
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5 of 5 stars
Abu_Rshoud804   6 contributions
Jordan
Nov 17, 2009 | Trip type: Friends getaway

Great hotel with nice view and good location and it is inside the mall of the Emirates more

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5 of 5 stars
tokyomike   47 contributions
New York City, New York
Nov 17, 2009 | Trip type: Business

I was fortunate to stay at the Kempinski (Mall of the Emirates) on the first leg of my trip through the middle east. Pick up from the airport was quick and effecient (140 UAE$). A very impressive lobby greets you as you enter the hotel. Janet at the front desk made check in a breeze. She checked me into room#225... more

Management response from
Kempinski Hotel Mall of the Emirates , managment represntative

Dear Guest, Thank you so much for your recent feedback regarding your stay at Kempinski Hotel Mall of the Emirates. We are grateful for all forms of feedback and comments from our guests, as it ultimately assist us to improve guest experiences' and continue to provide exceptional customer service. Each member of the Kempinski family prides themselves on ensuring every...

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4 of 5 stars
olympiacos7   15 contributions
Nicosia, Cyprus
Oct 20, 2009 | Trip type: Couples

Good hotel, but concierge was awful. Gave us wrong information and did not do online check in when he promised he would. Great location in the Mall of Emirates and good rooms. More business orientated than leisure. more

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4 of 5 stars
m0hi   3 contributions
Jeddah
Oct 4, 2009 | Trip type: Couples

There really is only one real reason for staying at the Kempenski; to shop 'till you drop. Being part of the huge Mall of the Emirates with easy access to it, expect plenty of shopping sprees. An extensive food court within the mall means you don't have to rely on overpriced hotel food (although the breakfast spread is quite excellent,... more

Management response from
Kempinski Hotel Mall of the Emirates , Management representative

Management response from Kempinski Hotel Mall of the Emirates, management representative (Management representative) October 25, 2009 Thank you for your feedback, we are pleased that you enjoyed a comfortable stay with us. With regards to the missing room amenities on arrival, we are delighted that housekeeping was able to quickly redress the problem. Your feedback has however been noted and...

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4 of 5 stars
stacey114   23 contributions
Ipiau
Sep 9, 2009 | Trip type: Family

Booked this hotel via travel agent with reassurance we would have a corner suite....upon arrival at midnight we were shown to a double room, ceratainly not big enough for a family of four. After complaining and being told this was the room we had requested (and paid for) we were eventually moved to the corner suite we originally wanted. ALL... more

Management response from
Kempinski Hotel Mall of the Emirates , Management Representative

I would like to firstly thank you for your feedback regarding your stay at Kempinski Hotel Mall of the Emirates; I will certainly pass your comments to the concerned departments. Regarding your issue at check in, I would like to thank you for bringing it to our attention when you arrived and I am pleased that a solution was obtained...

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5 of 5 stars
KarlBahrain   9 contributions
Jasrah
Aug 14, 2009 | Trip type: Business, Solo travel

I really like this hote. Conveniently located next to the Mall of Emirates..great restuarant and bar and rooms are fantastic. I know its a bit pricey but you do pay for what you get! Lovely spar and good gym with adequete pool and great service. This has to be one of my favourites and when they have specials I am... more

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3 of 5 stars
Me_wife_baby   1 contribution
Sydney
Jun 15, 2009 | Trip type: Family

Stay here for the following: - Staff are friendly and courteous, breakfast crew showed our daughter so much compassion. Upgraded room as we needed to fit in a cot. - Room finishing is immaculate and classy. - Close to the shops which is great for shopping, getting a bite to eat, movies etc. - Central location and plenty of taxis... more

Management response from
Kempinski Hotel Mall of the Emirates, management representative

I would like to thank you for the positive feedback regarding the hospitability of our staff. I will certainly pass this on to them. Regarding the issues raised, I would like to thank you for bringing these to our attention, as it is only through feedback from our guests, that we are able to improve our standards, and meet the...

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5 of 5 stars
Travelin3InTow   12 contributions
Travelin3InTow
Mar 26, 2009 | Trip type: Family

We just returned from a 5 day stay at the Kempinski. The service makes this hotel better than 5* and the room is spacious and well appointed. Accessibility was key in selecting hotels and the Kempinski is perfectly situated for easy access to the beaches, airport and dessert. We spent a lot of time at Mall and the ease of... more

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3 of 5 stars
MichasUK   10 contributions
Essex
Mar 16, 2009 | Trip type: Couples

This hotel is in a good location. It is easy to get to the beach from here by taxi without being as expensive as the beach hotels. The shopping mall it is attached to is good as well. The main problem we had was noise. A DJ played by the pool for every night of our stay. We had to... more

Mixed review
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3 of 5 stars
AME123   14 contributions
Ireland
Mar 2, 2009 | Trip type: Couples

This hotel is attached to the Mall of the Emirates so it is well located if you want to shop or use the indoor skiing. The rooms are lovely and the cleaning staff are excellent. Breakfast is buffet style and quite expensive if it's not already included in the price of your room. We stayed on a B&B basis and... more

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Kempinski Hotel Mall of the Emirates Also Known As

  • Emirates Mall Hotel
  • Kempinski Hotel Dubai
  • Kempinski Dubai
Address: Sheikh Zayed Road | Al Barsha, 4th Interchange, Dubai 120679, United Arab Emirates
Dubai Hotels Kempinski Hotel Mall of the Emirates
4.0/5.0
79