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Kempinski Hotel Mall of the Emirates


Kempinski Hotel Mall of the Emirates
Hotel class 5 of 5
Sheikh Zayed Road | Al Barsha, 4th Interchange, Dubai 120679, United Arab Emirates
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Traveler Reviews

Rating summary
4.0 of 5 stars 71 reviews
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All (71)
[ Date ] [ Rating ]
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3 of 5 stars
Me_wife_baby 1 contribution
Sydney
Jun 15, 2009 | Trip type: Family

Stay here for the following: - Staff are friendly and courteous, breakfast crew showed our daughter so much compassion. Upgraded room as we needed to fit in a cot. - Room finishing is immaculate and classy. - Close to the shops which is great for shopping, getting a bite to eat, movies etc. - Central location and plenty of taxis... more

Management response from
Kempinski Hotel Mall of the Emirates, management representative

I would like to thank you for the positive feedback regarding the hospitability of our staff. I will certainly pass this on to them. Regarding the issues raised, I would like to thank you for bringing these to our attention, as it is only through feedback from our guests, that we are able to improve our standards, and meet the...

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5 of 5 stars
Travelin3InTow 12 contributions
Travelin3InTow
Mar 26, 2009 | Trip type: Family

We just returned from a 5 day stay at the Kempinski. The service makes this hotel better than 5* and the room is spacious and well appointed. Accessibility was key in selecting hotels and the Kempinski is perfectly situated for easy access to the beaches, airport and dessert. We spent a lot of time at Mall and the ease of... more

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3 of 5 stars
MichasUK 10 contributions
Essex
Mar 16, 2009 | Trip type: Couples

This hotel is in a good location. It is easy to get to the beach from here by taxi without being as expensive as the beach hotels. The shopping mall it is attached to is good as well. The main problem we had was noise. A DJ played by the pool for every night of our stay. We had to... more

Mixed review
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3 of 5 stars
AME123 10 contributions
Ireland
Mar 2, 2009 | Trip type: Couples

This hotel is attached to the Mall of the Emirates so it is well located if you want to shop or use the indoor skiing. The rooms are lovely and the cleaning staff are excellent. Breakfast is buffet style and quite expensive if it's not already included in the price of your room. We stayed on a B&B basis and... more

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5 of 5 stars
Kangaroo234 2 contributions
London
Feb 14, 2009 | Trip type: Couples

We arrived very early in the morning on stopover and were given a fantastic room (upgraded to a huge room). Everything had been thought of and every small detail given attention to. The service is second to none. Everything was clean and the decor was lovely. Easy to get to the mall to shop and perfect for a stopover in... more

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5 of 5 stars
The_Rogers_Aus 14 contributions
Queensland, Australia
Jan 11, 2009 | Trip type: Business, Family

This is a superb hotel. We (my wife and I) travelled with my two children and my wifes parents. Our room was amazing with 2 seperate rooms - one for living and on bedroom - both with 42 inch plasmas built into the wall. They also organised for them to be connecting rooms. The view was superb - straight out... more

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2 of 5 stars
TMHBirminghamUK 3 contributions
Birmingham UK
Jan 4, 2009 | Trip type: Family

Attractive hotel with a lovely room, but the view was of the outside of the ski run and the lovely extractor fans which I could hear in the night. My parents room was smaller and not as grand as mine. They had a better view in one respect but please be aware that this hotel is very close to the... more

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2 of 5 stars
Ants48 2 contributions
Melbourne, Australia
Dec 31, 2008
1/1 found this review helpful

I stayed at the Kempinski for six nights and expect far better. First the good... The hotel itself is stunning, the rooms, the bathroom, the hallways, the lobby, the outside driveway / entrance (particularly at night). The breakfast was also very good and the service at breakfat was always good. Being connected to the Mall was also a great convenience.... more

Disappointed
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1 of 5 stars
simpkers 4 contributions
Scotland
Dec 14, 2008 | Trip type: Couples
2/2 found this review helpful

We arrived tired at 0430hrs after a flight from Kuala Lumpur to be told that the Kempinski did not have any reservation for us. We were advised that we could either wait in the foyer until their Reservation staff came on duty to resolve the matter or submit our credit card for authorisation for payment for a room in the... more

Management response from
Kempinski Hotel Mall of the Emirates, General Manager

I was mostly concerned to receive your comments and I understand that you encountered a great inconvenience arriving to Kempinski Hotel Mall of the Emirates in Dubai after a very long tiring flight to find your booking wrongly misplaced in the system, for this I would like to greatly apologize. Please rest assured that this matter is certainly not indicative...

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5 of 5 stars
tomchalet 16 contributions
London
Oct 6, 2008
3/3 found this review helpful

We arrived at the Kempinski after a very long journey, and we were instantly impressed by the incredible lobby. We were there at 10, check-in isn't until 3, but the staff were excellent at sorting out our room asap, we were in by 11am! The room was stunning, everything was spotless and it all seemed really new. The pool too... more

Management response from
Kempinski Hotel Mall of the Emirates, General Manager

Thank you for your posting your feedback on this website. We look forward to welcoming you back to the Kempinski Hotel Mall of the Emirates.

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Kempinski Hotel Mall of the Emirates Also Known As

Address: Sheikh Zayed Road | Al Barsha, 4th Interchange, Dubai 120679, United Arab Emirates
Dubai Hotels Kempinski Hotel Mall of the Emirates
4.0/5.0
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