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Sofitel Dubai Downtown

5.0 of 5 Sheikh Zayed Road, Dubai, United Arab Emirates
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Sofitel Dubai Downtown
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Sofitel Dubai Downtown
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405 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

We arrived from Sofitel So Bangkok to Sofitel Dubai Downtown with same expectation that it would be as good and phenomenal as Sofitel So in Bangkok was. It turned to be a disappointment. Front desk manager was very nice and polite but as soon as I got to the room my whole aspect changed. The decoration was very average, the... More 

Was this review helpful? Yes 2
Salina, Kansas
1 review
5 of 5 stars Reviewed 2 days ago NEW

Service was good and front desk help was phenominal. Any issue we had Julia solved. Nice view from roof top club at night...fun and slick pool. The room bar wasn't stocked properly, the lobby ATM machine broke and the staff smoothed everything out. No hotel is perfect but this one tries to be perfect!

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Aberdeen, United Kingdom
Top Contributor
73 reviews 73 reviews
32 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Second brunch here and have to say was great day! Food is limited compared to others yet what's on offer is well presented and tasty. Can be a bit silly with the two drinks at once policy as let's face it, how many women want to trip to and from the bar for their own drinks! Setting is great and... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Prestige King Suite from 19 to 22nd December and had a 270 degree view and a tad view of the Burj Khalifa. I liked looking out of the window while having a bath and if the Bose dock was working, we would have our own music blasting in the bathroom. Bed was comfy, service and cleanliness... More 

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England
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

"In no restaurant I've been told to pick up my used knife and fork and place it on the table in between courses! " I guess living in Dubai we're spoiled when it comes to quality of food and service... I was expecting a much more premium experience from a Sofitel Brunch and I'm somewhat disappointed. First of all I... More 

Was this review helpful? Yes 1
Alain K, Director of Operations at Sofitel Dubai Downtown, responded to this review

Dear Guest, Thank you very much for sharing your experience on TripAdvisor. I appreciate the constructive feedback provided and would like to apologize for failing to exceed your expectations in certain areas which i have addressed to the related manager for improvements. However, please note that our concept is a STREET FOOD FESTIVAL which is first and unique in Dubai... More 

brighton
Top Contributor
50 reviews 50 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

we went to the Red Grill at the Sofitel Hotel at to say it was awful is an absolutele understatement. someone recommended we try as it is new and on holiday we would normally go to the One and Only Steak Bar or the JW Marriott. Disappointment and a rip off are the only words to use. firstly there are... More 

Was this review helpful? Yes 1
Alain K, Director of Operations at Sofitel Dubai Downtown, responded to this review

Dear Guest, Thank you for taking the time to write your detailed review on TripAdvisor. We are sorry to hear that you were not fully satisfied with your dining experience with us at the Red Grill and would like to apologize for not fully exceeding your expectations. As we take all guest comments and feedback to be of utmost importance... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

I am kind of a person who travels a lot....but one of the best hotel I ever stayed ..........stayed here for 7 days....nice Burj Khalifa view ...::nice food .....nice employees with good courtesy .....kids enjoyed ....hope to visit again..thank u Sofitel

Was this review helpful? Yes
Alain K, Director of Operations at Sofitel Dubai Downtown, responded to this review

Dear Guest, Thank you for very much for your wonderful feedback from your recent stay with us at Sofitel Dubai Downtown. I sincerely appreciate that you’ve taken the time to share your personal experience from your visit with us. I am very pleased to know that you found our hotel customer service and facilities to your liking. We certainly look... More 

Sheffield, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited the Above Bar at the Sofitel three times during our holiday to Dubai. The Head Waiter - Mubeer and his team run a fantastic service, with great drinks and food. Sukesh, the Bar Manager is also fantastic. The uninterrupted view of the Burj Khalifa cannot be beaten. Thanks for the great evenings Mubeer!

Was this review helpful? Yes
Alain K, General Manager at Sofitel Dubai Downtown, responded to this review

Dear Guest, Thank you very much for the great review and for taking the time to post on TripAdvisor. I am very pleased to know that you thoroughly enjoyed Above and have conveyed your compliments to the rest of the team especially to Mubeer and Sukesh who have impressed you with their professionalism. Once again thank you very much for... More 

1 review
5 of 5 stars Reviewed 1 week ago

The hotel was very clean and the view to Khalifah Tower in high floors is amazing, This is for sure because the hotel is one of very new hotels in Dubai, I believe the hotel is a good option for this year 2015 , but after that I dont think so because there are 2 towers under construction in front... More 

Was this review helpful? Yes
Alain K, General Manager at Sofitel Dubai Downtown, responded to this review

Dear Guest, Warm Greetings from Sofitel Dubai Downtown and many thank you for such a valuable review and I hope that you had a pleasant return journey. I have noted your overall experience and feedback during your stay with us. Please accept my personal apologies for the inconvenience caused and I hope that this will not deter you from returning... More 

Senior Contributor
32 reviews 32 reviews
12 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are looking for a nice place that's a walking distance from Dubai mall I recommend this one, it's so nice, clean, and lovely. The room has a nice view of burj khalifa. You can walk to the mall through the metro station, it has a nice, air-conditioned bridge, it took me about 13-15 mins to get there. I... More 

Was this review helpful? Yes
Alain K, Director of Operations at Sofitel Dubai Downtown, responded to this review

Dear Guest, Warm Greetings from Sofitel Dubai Downtown and many thank you for your review and I hope that you had a pleasant return journey. I was delighted to read that your stay with us at Sofitel Dubai Downtown had been a wonderful experience and thank you for complementing us and recommending us on Tripadvisor to your fellow travellers. I... More 

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Additional Information about Sofitel Dubai Downtown

Address: Sheikh Zayed Road, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Dubai Downtown 5*
Number of rooms: 350
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Hotel Style:
#31 Spa Hotel in Dubai
#43 Luxury Hotel in Dubai

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