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Al Qasr at Madinat Jumeirah


Al Qasr at Madinat Jumeirah
Hotel class 5 of 5
Al sufouh rd | Madinat Jumeirah Resort, Dubai, United Arab Emirates
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Traveler Reviews

94% Recommend
4.5 of 5 stars 229 reviews
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By trip type
All (229)
[ Date ] [ Rating ]
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5 of 5 stars
Jumeirah 5 contributions
Zürich
Jul 7, 2009 | Trip type: Business
1/1 found this review helpful

Dubai has lots to offer on ((new) hotels...and during these days...incredibly discounted rates, empty pool areas, low booked restaurants and more. We still, however, keep returning to Al Qasr, and this almost monthly, because of service, amenities, location. We just left last night and when i read the comments on trip advisor this morning i feel like extending our appreciation... more

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5 of 5 stars
Jens1974 5 contributions
Dusseldorf, Germany
Jul 1, 2009 | Trip type: Couples
1/1 found this review helpful

Location: 5/5. Really impressive resort. Great beach, nice pools, cool water park and unbeatable view (given BaA). Rooms: 5/5. Good layout. Very good AC. Super flat screen (with DVD). High speed internet. Great bed. Water & fruits provided. Nothing to complain about. Service: 5/5. Impressed by staff (only check-in and check-out were not perfect) - friendly, knowledgable and responsive. Did... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for sharing your feedback from your recent stay at Al Qasr and for recommending our hotel on TripAdvisor. I am very pleased to read you enjoyed your stay with us and that you have rated us 5/5 on the service and facilities you experienced during your holiday with us. We look forward to an opportunity to...

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5 of 5 stars
PaulinNotts87 5 contributions
Nottingham
Jun 30, 2009 | Trip type: Couples
1/1 found this review helpful

Stayed as a couple between 20-28June.We found that this hotel did deliver in expectations compared to other hotels around the world that do not and are seriously thinking of going back soon as its good service,food, relaxing and its luxury.The palace theme style is great for a relaxing holiday and is very easy on the eye especially having a drink... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for taking the time to post a review on TripAdvisor from your recent holiday with your partner at Al Qasr. It is very pleasing to read how much you enjoyed your trip to Dubai and your stay at our hotel. We greatly value guest feedback, and appreciate every opportunity to continually improve our services and facilities....

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1 of 5 stars
HP2210 2 contributions
Dublin
Jun 29, 2009 | Trip type: Business
0/2 found this review helpful

I move from Hotel to Hotel in my work but never have a paid for such a load rubbish as for the food at Al Qasr Hotel. There are two Hotels in this resort, the food is better in Mina a salam Hotel than the shocker you get from Al qasr Hotel the second of the two hotels. The funny... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for taking the time to post a review on TripAdvisor regarding your experience at our Hotel, Al Qasr. We greatly value all guest feedback and every opportunity to continually improve our product and service delivery. Accordingly, I was most alarmed to read of your disappointment. Please accept my sincere apologies if our restaurants did not meet...

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5 of 5 stars
STONEY 7 contributions
SCOTLAND
Jun 24, 2009 | Trip type: Friends getaway

The title says it all. by far one of the best holidays i have ever experienced. from the minute me and my friends arrived we were treated with so much respect and dignity. staff were so helpful and respectful. just arrived back on the 22nd june 2009 and i just want to go back straight away. the first day we... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, It is very pleasing to read how you and your friends enjoyed your first trip to Dubai and your stay with us at Al Qasr. Thank you for taking the time to recommend our Hotel in your review on TripAdvisor. I am delighted that we would be your first hotel of choice should you be returning to Dubai....

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1 of 5 stars
Jewel75 21 contributions
Colchester, United Kingdom
Jun 13, 2009 | Trip type: Family
1/3 found this review helpful

I used to agree with all the positive reviews here, Al Qasr was one of best choices in Dubai if I'm travelling for leisure. It was a very disappointing visit. It doesn't reflect anymore the 5 stars standards of Jumeirah. Some of staff needs more training in Customer Care, some will not even smile at you if you asked them... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for taking the time to post a TripAdvisor review from your stay with us at Al Qasr. We greatly value all guest feedback, both positive and constructive, and I sincerely appreciate your time in bringing your experience to our attention. I would like to express my sincere apologies that you were left to feel disappointed by...

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5 of 5 stars
DurbsHappytraveller 1 contribution
Durbs
Jun 13, 2009

Staff, service and rooms absolutely fabulous. Had a fantastic time. Staff couldnt do enough for you and were friendly and smiling. Fantastic. Management always visible and always willing to help. Restuarants out of this world. A simply magnificent hotel and such a memorable holiday. Thank you more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for sharing your feedback from your recent holiday with us at Al Qasr. I am delighted to learn that you thoroughly enjoyed your stay. I do hope we will be able to welcome you back once again in the near future. Sincerely, Stephan Schupbach General Manager

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5 of 5 stars
genosidalstorm 7 contributions
london
Jun 10, 2009 | Trip type: Couples

if you are going to dubai and can afford it ,stay here, you are at the centre of dubai's day and nightlife, this is where everyone else travels to, the best service in the world, wonderful rooms, best breakfast,do not stay anywhere else ,i loved the boats and buggys that transport you around ,the bars at night, the skyview bar... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for taking the time to post a review on TripAdvisor regarding your recent stay with us at Al Qasr. I am very pleased to read your positive comments about our services and facilities. We do hope to have the opportunity to welcome you back in the near future. Sincerely, Stephan Schupbach General Manager

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5 of 5 stars
Henshalls 1 contribution
shropshire
Jun 9, 2009 | Trip type: Family

Just returned from our annual half term trip to dubai. We have stayed at all the jumeirah properties and find them superb but the last 3 visits have stayed at the al qasr. I travelled with my 2 teenage sons and we all agree the hotel caters for all our needs. We always use the premium leisure facility which adds... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for your loyalty to Jumeirah and for sharing your positive comments from your most recent stay with us on TripAdvisor. It is very pleasing to read how your teenage sons enjoyed their holiday just as much. We certainly look forward to welcoming you back on your next trip to Dubai. Sincerely, Stephan Schupbach General Manager

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5 of 5 stars
shelleyStaines 1 contribution
Staines, Middx
May 29, 2009 | Trip type: Family
1/1 found this review helpful

Seven of us, four adults and three children have just returned from a wonderful week at the Al Qasr, where our every need and wants were met and exceeded. Maren, Henriette and Rahul and the huge team of staff never missed a single opportunity to ensure that we had maximum comfort and pleasure during our stay. Greeting us in arrivals,... more

Management response from
Madinat Jumeirah , General Manager

Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us at Al Qasr. I am very pleased to learn how much you enjoyed your holiday with us and I will certainly share your comments with the team who made your time so special. We also look forward to welcoming you back in...

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Al Qasr at Madinat Jumeirah Also Known As

Address: Al sufouh rd | Madinat Jumeirah Resort, Dubai, United Arab Emirates
Dubai Hotels Al Qasr at Madinat Jumeirah
4.5/5.0
229