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All 471 Dubai hotels

The Carlton Tower Hotel

4.0 of 5 Hotel   |   Baniyas Rd | PO Box 1955, Dubai, United Arab Emirates
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Ranked #220 of 471 hotels in Dubai
A recent review
3 of 5 stars reviewed 3 days ago
travebuff_m London, United Kingdom
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127 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
London, United Kingdom
Top Contributor
106 reviews 106 reviews
27 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were here on a family trip for the weekend. For the price we paid, we thought the hotel was quite decent. Yes, there are signs of the fact that the hotel is ageing. But I didn't think that was a deal breaker. We were on a higher floor so now bothered by any of the noise at the clubs... More

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CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valued Guest, Thank you for your time to post a review during your recent stay. We are also delighted that you appreciate the hotel guest room overlooking the wonderful view of the creek. We truly value your constructive observations and feedback as this only helps us to continously evaluate and improve the facilities and services of the hotel. It... More

Montreal, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked two rooms for 5 nights ... we changed our booking the next morning and went to another hotel (Traders). It was the best decision we took. The location of the hotel was great for our business trip in deira. The rooms were very small compared to what we expected from a 4* hotel. For those that don’t know... More

Was this review helpful? Yes 1
olfag, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Sir, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations are... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

A few words to sum up our experience... Rude reception staff Dirty rooms Everywhere stinks of smoke Very tired looking In summary, there are better places to stay in Dubai. Don't settle for this. We have seen much nicer hotels during our stay in Dubai, and think this hotel needs some serious work to compete.

Was this review helpful? Yes 1
Helsinki, Finland
1 review
3 of 5 stars Reviewed 3 weeks ago

I went second time to Dubai and both time I was staying at 4**** hotel, or I thought so. Second time I stayed in this Carlton tower hotel. Staff was really friendly but actually everything they promised didnt work. When we arrived our rooms were not ready. Staff told that we would get rooms in 2 hours, but actually we... More

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olfag, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Sir, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations are... More

scotland
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our experience of this hotel started badly. When checking in we were told to take a seat. 30 mins later I asked what was happening and they said room wasn't ready, and would be another 30 mins. 30 mins later this was still the same answer. After wasting the first 90 mins of my holiday, we gave up went for... More

Was this review helpful? Yes 1
olfag, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Sir, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations are... More

London, United Kingdom
Top Contributor
54 reviews 54 reviews
30 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Carlton Tower seems like a time stop from a bye gone era. In its heyday the hotel would have been excellent and certainly the front entrance promises the same. Excellent and friendly customer service throughout. The restaurant area is open and can be viewed from the lobby, although I never ate there. I had a room with twin singles... More

Was this review helpful? Yes 1
olfag, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Sir, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations are... More

Isle of Man, United Kingdom
Top Contributor
59 reviews 59 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I had a ninth-floor room at the Carlton Tower during March. The hotel overall was good but perhaps a little tired in places and in need of a bit of TLC. We were met at the airport by the hotel transport which efficiently took us the short distance to the hotel. The Carlton Tower is located on... More

Was this review helpful? Yes 1
Manama, Bahrain
Senior Contributor
26 reviews 26 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 21, 2014

The hotel is located in a quite area over the Dubai Creek. Our room was big, clean and we liked it. The breakfast was good and the restaurant's supervisor (an Indian man) was very cheerful and we were welcomed very warmly by him everyday. There's this man called Joseph who was really good and upgraded us to a bigger room... More

Was this review helpful? Yes 2
Amman, Jordan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2014 via mobile

I stayed there for 2 nights and it was very calm and nice, staff was very very polite and helpful and special thanks to Ms. Raja who helped me a lot finding my lost mobile in taxi while coming from airport, food is good,nice swimming pool with great view on the creek, will visit this hotel again

Was this review helpful? Yes 1
Bangalore, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 31, 2014

Nothing can better than the Carlton Hotel, Dubai in the heart of the city . Service is great with all facilities. One of the best and most hospitable staff one can come across is at Carlton Hotel, they have excellent team. Housekeeping team has been putting a lot of effort which is visible. Love the fact that the staffs in... More

Was this review helpful? Yes 2

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Additional Information about The Carlton Tower Hotel

Also Known As:
The Carlton Hotel
Carlton Tower Hotel Dubai
Address: Baniyas Rd | PO Box 1955, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Dubai
#163 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Carlton Tower Hotel 4*
Official Description (provided by the hotel):
Staying at the 4-star Carlton Tower Hotel Dubai in the heart of Deira offers hotel guests unrivaled views of the Dubai Creek. In addition to deluxe rooms and suites designed for both the business traveller and the leisure guest we are proud to be one of Dubai's most established hotels. Located on Baniyas Street, close to Naser Square and conveniently located within a 1-minute walk to Baniyas Metro Station offering unrivaled access to Dubai's Metro and transport network. ... more   less 
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