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All 478 Dubai hotels

The Carlton Tower Hotel

4.0 of 5 Hotel   |   Baniyas Rd | PO Box 1955, Dubai, United Arab Emirates
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Ranked #241 of 478 Hotels in Dubai
A recent review
5 of 5 stars reviewed 2 days ago
Misfer64 Edinburgh, United Kingdom
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128 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel for about 1 week. I was visiting Dubai with a friend and the experience we had was absolutely amazing. The hotel staff were all, with no exception very friendly and professional. The swimming pool was O.K, it could be made better by extending the opening time until late, I suppose the weather in Dubai... More

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London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

We had a very good stay, especially thanks to Thomas from room service. He was excellent in his customer service and most helpful. He is a credit to the hotel. We loved seeing his smiling face everyday.

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2014

We had the best stay here, it was very clean, the room was a nice size and a comfortable bed after two long flights. The staff were so helpful and went out of their way to help you. We could not dial the front desk when we arrived so I went down to let them know when we were doing... More

Was this review helpful? Yes 1
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Ms. Lyn, It is a great pleasure to hear you had such a pleasant stay with us and we highly appreciate that you took time to share your impressions. Creating a memorable experience for all our guests is our main focus at Carlton Tower Hotel. Your good words for our staff, comfort and good experience you had at Cafe... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 23, 2014 via mobile

My husband and I spent three nights in Dubai as a part of our honeymoon. The Carlton Tower Hotel was very underwhelming. The rooms were okay, however the customer service was terrible. I had approached the reception counter a couple of times eg: I had no pillows on my bed, and I had wanted to ask a question regarding a... More

Was this review helpful? Yes 1
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Ms Natalie, We greatly appreciate that you took time to share your experience at Carlton Tower Hotel. The comments you've had during your stay were highly noted and we will carefully look and take appropriate measures where it is necessary. We truly value your comments as these help us improve our services. Please accept our sincere apologies for the... More

Lamu Island, Kenya
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 12, 2014

Stayed there for 4 nights and I really enjoyed it. Location on the Creek is best (close to gold souk, spice souk, metro and abra station). I booked a budget room. The room was small but big enough for a single traveller. There was a bit of view to the Creek. After two nights I wanted to change to a... More

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 12, 2014

I came here with my mum for a 1 week holiday in May 2014. We came from London and very skeptical to the views of other reviewers on various websites. I must say that this hotel met all our standards and requirements! It is located in Diera by the creek with wonderful creekview right from your room! The view at... More

Was this review helpful? Yes 4
London, United Kingdom
Top Contributor
144 reviews 144 reviews
29 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed April 21, 2014

We were here on a family trip for the weekend. For the price we paid, we thought the hotel was quite decent. Yes, there are signs of the fact that the hotel is ageing. But I didn't think that was a deal breaker. We were on a higher floor so now bothered by any of the noise at the clubs... More

Was this review helpful? Yes 3
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valued Guest, Thank you for your time to post a review during your recent stay. We are also delighted that you appreciate the hotel guest room overlooking the wonderful view of the creek. We truly value your constructive observations and feedback as this only helps us to continously evaluate and improve the facilities and services of the hotel. It... More

Montreal, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 16, 2014

We booked two rooms for 5 nights ... we changed our booking the next morning and went to another hotel (Traders). It was the best decision we took. The location of the hotel was great for our business trip in deira. The rooms were very small compared to what we expected from a 4* hotel. For those that don’t know... More

Was this review helpful? Yes 4
olfag, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Sir, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations are... More

London, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 14, 2014

A few words to sum up our experience... Rude reception staff Dirty rooms Everywhere stinks of smoke Very tired looking In summary, there are better places to stay in Dubai. Don't settle for this. We have seen much nicer hotels during our stay in Dubai, and think this hotel needs some serious work to compete.

Was this review helpful? Yes 3
Helsinki, Finland
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 3, 2014

I went second time to Dubai and both time I was staying at 4**** hotel, or I thought so. Second time I stayed in this Carlton tower hotel. Staff was really friendly but actually everything they promised didnt work. When we arrived our rooms were not ready. Staff told that we would get rooms in 2 hours, but actually we... More

Was this review helpful? Yes
olfag, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Sir, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations are... More

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Additional Information about The Carlton Tower Hotel

Address: Baniyas Rd | PO Box 1955, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Carlton Tower Hotel 4*
Number of rooms: 158
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Also Known As:
The Carlton Hotel
Carlton Tower Hotel Dubai

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