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The Carlton Tower Hotel

Baniyas Rd | Deira Dubai Creek, Dubai 1955, United Arab Emirates
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The Carlton Tower Hotel
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Ranked #280 of 501 Hotels in Dubai
A recent review
4 of 5 stars reviewed 4 weeks ago
Lige G
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142 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

good location for business traveller, clean room, average food, service ok. but price is a bit high. this hotel is very close to metro so it is convenient. however it is in old town of dubai. if you come to dubai for sightseeing this location is not recommended. it is close to dubai creek though. you can enjoy dinner on... More 

Was this review helpful? Yes 1
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valuable Guest, Hoping you are fine we would like to thank you for sharing your impressions of your stay with us. We are glad to hear you and your family did have a great time. Creating a memorable experience and making Carlton Tower Hotel a home away from home especially for family travelers is our main focus here. Yours... More 

Oslo, Norway
Top Contributor
54 reviews 54 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed February 15, 2015

The hotel is in the Russian part of the town, old part of the city. The area is really not nice at all. People talking to you, walking after you and just being rather annoying. The hotel itself has a very strongly scented hall, that I think is really over the top and can make bad impression. The hall looks... More 

Was this review helpful? Yes 2
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valuable Guest, First of all we would like to thank you for taking the time to write your impression about your stay at our Hotel! We thank you for you kind words the room features. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort... More 

Hong Kong Region, China
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 30, 2014

Location was great, staff were super attentive. Must visit souqs from here. Minor issues with the room were basic maintenance that were easily rectified. Would recommend this hotel to others without hesitation.

Review collected in partnership with this hotel

Was this review helpful? Yes 5
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valuable Guest, We greatly appreciate that you took time to share your experience during your stay. It is a great pleasure to hear your stay was a pleasant one. Creating a memorable experience is our main focus at Carlton Tower Hotel. Your words are very encouraging and we shall pass those to our staff. We take advantage to let... More 

Dubai
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 7, 2014

Hotel is next to dark alley where scammers hang out and has no parking lot for your vehicle so its parked in the same alley.Even had to pay for ice for my room and wardrobe door was broken so accessing the safe was difficult to say the least. Plus side is its across the rd from creek as well and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valuable Guest, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations... More 

Dubai
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 29, 2014

We stayed in October 2014 , the hotel has a nightclub that runs until 3 am and vibrates the entire hotel makes it hard to get a sound nights sleep. Overall the hotel is OK the nightclub is a problem, staff are keen to help

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valuable Guest, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations... More 

Dubai
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2014

We had a fantastic weekend visit and spent most of the time at the pool which we had mostly to ourselves. The views from the poolside terrace of the creek and Dubai skyline were amazing and the food was excellent. My kids loved it and so did my wife and I.the staff at the poolside and the poolside restaurant were... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valuable Guest, Hoping you are fine we would like to thank you for sharing your impressions of your stay with us. We are glad to hear you and your family did have a great time. Creating a memorable experience and making Carlton Tower Hotel a home away from home especially for family travelers is our main focus here. Yours... More 

A TripAdvisor Member
2 of 5 stars Reviewed October 2, 2014

This hotel was functional, without frills, initial issues with cleanliness of bathroom. Couldn't find hair dryer, sewing kit, nail file or slippers, all the niceties usually provided in 3+ star hotels. Breakfast was less international than advertised, mattress very hard and uncomfortable!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valuable Guest, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations... More 

Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2014

I have stayed at this hotel for about 1 week. I was visiting Dubai with a friend and the experience we had was absolutely amazing. The hotel staff were all, with no exception very friendly and professional. The swimming pool was O.K, it could be made better by extending the opening time until late, I suppose the weather in Dubai... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 20, 2014

We had a very good stay, especially thanks to Thomas from room service. He was excellent in his customer service and most helpful. He is a credit to the hotel. We loved seeing his smiling face everyday.

Was this review helpful? Yes 2
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Mr. Adam, Thank you for your kind words and the time you took to write about your stay with us! It is a great pleasure to hear that you had a enjoyable experience and how one member of our team created such a positive atmosphere for all of you with his professional approach. All your impressions will be passed... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2014

We had the best stay here, it was very clean, the room was a nice size and a comfortable bed after two long flights. The staff were so helpful and went out of their way to help you. We could not dial the front desk when we arrived so I went down to let them know when we were doing... More 

Was this review helpful? Yes 1
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Ms. Lyn, It is a great pleasure to hear you had such a pleasant stay with us and we highly appreciate that you took time to share your impressions. Creating a memorable experience for all our guests is our main focus at Carlton Tower Hotel. Your good words for our staff, comfort and good experience you had at Cafe... More 

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