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Marco Polo Hotel

4.0 of 5 Al Muteena St | PO Box 25570, Dubai, United Arab Emirates
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Certificate of Excellence 2014
Marco Polo Hotel
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Marco Polo Hotel
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383 reviews from our community

Traveler rating
    104
    164
    78
    24
    13
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61
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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  • Turkish first
  • Any
English first
  • All months
    (383)
  • Mar-May only
    (88)
  • Jun-Aug only
    (118)
  • Sep-Nov only
    (102)
  • Dec-Feb only
    (75)
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Dubai, United Arab Emirates
Top Contributor
103 reviews 103 reviews
36 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nice location, good service, and decent Chinese food ! The hotel is more famous for it's Chinese restaurants than anything else. Good no doubt, but definitely not the best Chinese food in town. Close to the airport.

Was this review helpful? Yes
Crawley, United Kingdom
1 review
3 of 5 stars Reviewed 6 days ago NEW

We stayed in December, this was our third stay, The room was clean but the bathroom was in a very tired condition, and requires a major referbishment. The hotel now seems to cater for large group tours, and during our stay breakfast was not a comfertable experiance with the tour group demolishing the food which was not always replaced. We... More 

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australia
Top Contributor
60 reviews 60 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at hotel in August enroute to Venice. Location is very convenient to the airport and looks very sleek from the outside. We were very impressed with service at front desk on arrival. Very professional and forthcoming with advice on day tours. While the décor in our room looked a little dated, the room was very clean with everything... More 

Was this review helpful? Yes
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean swimming pool, comfortable room facilities and a location close to the metro station makes this hotel a very good value for money. Mumbai, the restaurant on 3rd floor has live music. It was wonderful to experience live music along with tasty dinner. There is also an Irish pub on the ground floor, for those pub lovers! All in all,... More 

Was this review helpful? Yes 2
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, We are delighted to hear that you thoroughly enjoyed your stay experience at the Marco Polo Hotel. Value for money accommodations without sacrificing guest comfort is our goal and we are very glad we were able to achieve this with you. Thank you too for visiting our food and beverage outlets. Our Indian Restaurant, The Bombay , with... More 

Blackwood, South Australia, Australia
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We spent two nights on the way and on the return from a European trip in August. The rooms are clean, comfortable and well setup but the sticking point was the noise. The noise firstly comes from the nightclub that runs from 11pm to 3am. The second source of noise is from the constant line of cars and taxis beeping... More 

Was this review helpful? Yes 2
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, Thank you for taking the time to write us your valuable feedback here in Tripadvisor. We appreciate all feedback as it helps us gauge performance as well as find better ways to serve our guests. We have taken note of the points you mentioned and will definitely discuss it at our operation meeting. Please accept our sincere apologies... More 

calgary
Contributor
11 reviews 11 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Nice rooms, and good value for Dubai, but a bit too far from Down Town. Conviented for airport transfer and the pick up service from airport was very professional. The included breakfast is nothing special, and the coffee dreadfull. Imagine instant coffee, boiled for hours. Worst coffee ever, not drinkable. Had a few bears at MEFIL2 which is an Indian... More 

Was this review helpful? Yes 1
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Mr Peter, Thank you for taking time to write us a feedback here in Tripadvisor. We appreciate all feedback as it helps ensure that standards are maintained at all times. In fact, your comment on the coffee has been shared with our F&B Manager for immediate rectification. Also, we thank you for the kind comments on the room, good... More 

Dehra Dun, Uttarakhand, India
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 9, 2014

i had selected hotel Marcopolo as was suggested by a friend........ It was a family holiday to Dubai for 3 days (oct 22 to 24) i had booked through Agoda .com and there was an initial confusion related to number of people staying in the room ( i had booked for 4 adults and 2 kids 3 and 4 yrs... More 

Was this review helpful? Yes 2
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, We are very happy that you chose the Marco Polo Hotel and even happier that we were able to provide you and your family a comfortable and memorable stay. Your kind words of appreciation on the spacious rooms, perfect location and the helpful, courteous staff has certainly inspired us all to continue in our endeavor to always go... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 4, 2014 via mobile

Arrived here from Ireland (8hr flight) at 11-12am that night so quite exhausted both of us greeted by friendly receptionist ., was informed we had to pay that extra gov tax for staying ok that was fine it was the law.. 1st impressions from outside were somewhat daunting (remembering we paid for a luxury deluxe 4* hotel) the streets we... More 

Was this review helpful? Yes 3
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback of your recent stay. On behalf of the entire team I would like to apologize that your experience was not all that it could have been. We try very hard to make sure that each guest has a memorable experience and appreciate valuable feedback like this to help... More 

UK
Contributor
19 reviews 19 reviews
4 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed November 4, 2014 via mobile

This hotel was offered as part of a stop over in Dubai on the way to the far East. We stayed four nights. We arrived early on a Saturday morning, tired from an overnight flight that started 3 hours late. First impressions weren't good as there seemed to be a mix up with the reservation, but was quickly resolved. The... More 

Was this review helpful? Yes 4
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, Thank you very much for your kind and quite refreshing review. It is our goal to provide value for money accommodations and services without sacrificing guests’ comfort. We are very glad that you appreciate this effort and have inspired us to continue the quest in finding better ways to serve all our guests. Our location of being close... More 

Brisbane, Australia
Top Contributor
103 reviews 103 reviews
36 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed November 3, 2014

We had booked to stay at the Marco Polo for 3 nights in a Suite. The Hotel free Pick Up service from the Airport was first class, very friendly Concierge and Driver. Hotel Reception staff were very friendly and helpful as were the Excursion Desk staff and all the Concierge staff. The Marco Polo is situated in the older part... More 

Was this review helpful? Yes 2
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, It was a pleasure welcoming you to Dubai and we are very glad to hear that you enjoyed your stay in our Suite room. Guest comfort being our priority, we are delighted to hear your appreciation for the huge rooms, comfortable beds, friendly and helpful staff as well as the good water pressure and air conditioning and free... More 

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Additional Information about Marco Polo Hotel

Address: Al Muteena St | PO Box 25570, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marco Polo Hotel 4*
Number of rooms: 126
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Also Known As:
Marco Polo Hotel Dubai
Marco Polo Dubai
Hotel Marco Polo
Hotel Style:
#133 Family Hotel in Dubai
#145 Luxury Hotel in Dubai

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