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Marco Polo Hotel

4.0 of 5 Al Muteena St | PO Box 25570, Dubai, United Arab Emirates
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Certificate of Excellence 2014
Marco Polo Hotel
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Marco Polo Hotel
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370 reviews from our community

Traveler rating
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    158
    74
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    12
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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Perth, Australia
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

We were only staying at this hotel for 15 hours and most of that time was spent sleeping. So, when we asked about breakfast before our flight out the next morning as we had noted that the restaurant didn't open until 6:30 and we were leaving at 6:30, we were told that if we went to the breakfast room at... More

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MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, Thank you for taking the time to write such valuable feedback. All feedback we receive is valued and appreciated even when its content is not as positive as we would have preferred. Nevertheless, we keep a very open mind to such matters on the chance that it will helps us find new ways to better serve all our... More

Sydney
1 review
2 of 5 stars Reviewed 1 week ago

Very disappointed but arrived late and tired in no mood to have a midnight debate with reception staff. Sticky residue on desk from previous guest, rubbish bins not emptied during 3 night stay, bathroom/tap fittings/shower head and screen dirty and ill-fitted. Previous fitting holes plugged up including hole in basin. Stained tile grout, shoddy paintwork, half to inch thick grout... More

Was this review helpful? Yes
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, We are very sorry to hear that your experience with us fell short of your expectations. Your feedback has been shared to all concerned Department Heads and staff and of course we investigated the issues you raised immediately. The engineering aspects are being looked into and taken cared of but as for the other concerns , our logbook... More

Emirate of Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 1 week ago

First of all, start with El Rancho. The best night Pub with live music play I have ever seen. Lively feeling with Nice service staff..Especially Madhuri. Stayed Marcolo hotel last month and had everlasting experience.

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Cramlington, United Kingdom
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

The holiday we booked to the Maldives through the Travel Company offered a stopover in Dubai using the Marco Polo Hotel. My wife and I opted for a 3 night stay at the hotel, which we really enjoyed. Although situated away from Downtown Dubai there was no problem --- taxis are readily available and are reasonably priced. A Metro Station... More

Was this review helpful? Yes 1
Bradford, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

His hotel was a relaxing base from which to venture out and SEE Dubai. Excellent room on the fourth floor with an adequate A/C system and welll set out furniture. It was in the flight path for the airport but the noise didnt intrude. The staff were very helpful and knowledgeable. Breakfast was excellent with a large selection of dishes... More

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MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Mr Jeff, Thank you so much for your kind and generous comments of our hotel. It warms our hearts to hear that our efforts have not gone to nil. Our staff will be very pleased when we share with them your comments at our team meeting, most especially the F&B team who strive to offer their best at all... More

Norwich, United Kingdom
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

this hotel has a central location but is on the flight path to Dubai airport, mind you many are. large air conditioned rooms, tea and coffee making in the rooms, bathrooms have everything you need but generally the hotel could do with some updating. Breakfast choices are excellent, everything from fruit, cereal, cold meats and cheeses to cooked breakfast. But... More

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MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Ms Suzanne, Thank you for taking the time to write us a feedback here in Tripadvisor. We certainly appreciate all feedback as it helps immensely to ensure that standards are maintained. Your kind words on our central location and excellent breakfast are greatly appreciated. Many do choose our hotel for these reasons especially our proximity to the airport .... More

2 reviews
1 of 5 stars Reviewed 2 weeks ago

I visited the marcpolo cub today..the hotel club..it is a know. Fact anyone Ane and everyone seek fun and pleasure..my friend and I were having fun dancing and drinking..out of nowhere, a security comes And tell me, sir you have to go out..I asked 'is drinking an offense here?'...he said that it is his manager's intention.. She being an Indian,... More

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MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, While we appreciate your taking the time to write us a review here in Tripadvisor, I believe your feedback is purely a case of grave misunderstanding. We have been in the hospitality business here in Dubai for a long time now and have welcomed and served all nationalities. Our Manager for El Rancho Ms Madhuri asked security to... More

Top Contributor
60 reviews 60 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is clean and the desk staff are very accommodating. The air conditioning was so effective we would sometimes turn it off for half an hour so we weren't too cold. I agree with a previous post that it is best to have an upper level room because of the noise of the night clubs downstairs but that didn't... More

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MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Mr Nick, It was a pleasure welcoming you to Dubai and we are very happy to hear that you enjoyed your stay and found the hotel clean and staff very accommodating. Glad to hear too that our restaurant Chopstix and our breakfast buffet were to your liking. We are however sorry to hear that your last night was marred... More

Wollongong
Top Contributor
203 reviews 203 reviews
40 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel in in the older part of Dubai, Deira and is about a twenty five minute drive from the airport. The staff were very helpful and pleasant and organised a number of tours for us. The rooms were large, comfortable and clean. There is a swimming pool but the water is so hot it is definitely not refreshing. There... More

Was this review helpful? Yes 1
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Ms Jennie, Thank you for taking the time to write us a review. We are glad that you made us a part of your holiday and happy to note that we were able to provide you a very comfortable stay. Your kind words on our helpful staff, large clean rooms and interesting breakfast is appreciated by us all. It... More

1 review
1 of 5 stars Reviewed 4 weeks ago

Addnl Taxes / Muncip chrg not in Website or Tariffs. Restrict Guest in Rooms after 9:59 pm. Loss of valuable docs after giving Valet . Checkout day bell boy collected bags and just left baggage in lobby and valet parking handed over keys saying "ALL OK". I drove 200 kms back from Borders to collect bag from H receptn .No... More

Was this review helpful? Yes
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, Thank you for taking the time to share with us your valuable feedback. It was quite a busy time when you checked out and the bellman on duty said you came down to the lobby already with your bags and proceeded to check out at Reception. He said he assisted you and placed your bags in a separate... More

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Additional Information about Marco Polo Hotel

Address: Al Muteena St | PO Box 25570, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marco Polo Hotel 4*
Number of rooms: 126
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Also Known As:
Marco Polo Hotel Dubai
Marco Polo Dubai
Hotel Marco Polo

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