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Marco Polo Hotel

Al Muteena St | PO Box 25570, Dubai, United Arab Emirates
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1 room 1 guest
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Marco Polo Hotel
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463 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (463)
  • Mar-May only
    (120)
  • Jun-Aug only
    (148)
  • Sep-Nov only
    (102)
  • Dec-Feb only
    (93)
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Whangarei, New Zealand
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our first visit to Dubai, had friendly welcome from staff and was shown to our room by staff member. Staff were available at all times and confirmed our other activities and hailed taxi's as required. Breakfast had plenty of choices and the hotel had a few different style restaurants. In the older part of Dubai but this is not a... More 

Was this review helpful? Yes
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Mr Ron, Thank you very much for your wonderful review. We are glad to hear that you appreciate our clean spacious suites, mood lighting and the wide selection at breakfast. Our location of being close to the airport is quite convenient for the transient travelers who also want to experience Dubai. Marco Polo being in the old district with... More 

Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A warm welcome from staff and a comfortable room. Breakfast had plenty to choose from and a cooked choice if needed. The decor is rather dated and the bright red chandeliers could do with a massive wash and dust off. Air con worked so thankful for that in 41deg heat.

Was this review helpful? Yes
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Jan, A very warm thank you for your kind review here in Tripadvisor. We are very glad to hear that you were able to enjoy our comfortable room and the wide and varied breakfast. Nothing pleases us more than to hear that we were able to provide quality service to you, our valued guests. With regards to the chandelier,... More 

Adelaide, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Can't say I was ecstatic - if anything needs an upgrade. Very eclectic choice of decor - which looks awkward and dated. Pool nice, as it was 47C. Area in the older part of Dubai - so a bit down market. Excellent Chinese restaurant on the mezzanine floor (not surprised that it wins awards). Some noise from the airport or... More 

Was this review helpful? Yes 1
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Mr Geoffrey, Thank you for taking the time to write us a review here in Tripadvisor. We are glad that you made us a part of your journey and happy to note that although not ecstatic you still appreciated our award winning Chinese restaurant and even rated it excellent. Your comments on the various areas of the hotel has... More 

1 review
5 of 5 stars Reviewed 1 week ago

We have just returned from a lovely stay at Marco Polo Hotel. We had a wonderful time and we were very happy with the hotel.The hotel is extremely clean,very helpful and professional staff.The rooms are so comfortable and spacious. The next time we will stay again in this hotel.

Was this review helpful? Yes
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Ms Mariya, Thank you very much for remembering us and taking time to write a review here in Trip Advisor. Your kind words on the cleanliness of the hotel and the professional staff is much appreciated by us all here at the Marco Polo Hotel Dubai and we hope it will not be long that you come visit us... More 

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Overall, we really enjoyed our stay. The staff were helpful, polite and professional. We particularly enjoyed breakfast, which had an excellent variety. We hope to come back to Dubai and stay again at this hotel. We would definitely recommend the hotel to all our friends and family. One receptionist in particular was really nice, Sukhwinder Kaur - thanks again to... More 

Was this review helpful? Yes
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Mr Imran, It was a pleasure welcoming you to Dubai and we are very glad to hear that you enjoyed your stay. From the excellent breakfast to the polite and professional staff, we truly appreciate your kind feedback, especially Ms Sukwindr who although constantly encouraged to do her best was very happy and more motivated upon reading your feedback.... More 

Hamilton, Waikato, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This is probably one of the most unusual hotels I have ever stayed at. Check in was easy, the drinks and cold towels welcome although maybe could have been delivered with a smile as opposed to the completely disinterested expression we got, but it was efficient. The man (Silas) who brought up our bags and showed us where everything was... More 

Was this review helpful? Yes
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Robyn, It was a pleasure having you with us at Marco Polo Hotel Dubai for the first time and I would like to sincerely thank you for taking time out to write us review. We greatly appreciate your positive and constructive comments regarding the various areas of the hotel such as the friendly and helpful staff, interesting room and... More 

Metro Manila, Philippines
1 review
5 of 5 stars Reviewed 1 week ago

Home away from home! staff are very accomodating especially Mr. Madan the manager..I will definitely recommend this to my friends back home because of the warm service they have given to us..plus factor is that the location is good and so mear the airport

Was this review helpful? Yes
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear June, It is indeed our pleasure to welcome all our guests and to care and pamper them throughout their stay with us. We are very glad you chose Marco Polo Hotel and even happier that we were able to provide you with the comfort you so deserve and made you feel at home. We thank you for your kind... More 

Washington DC, District of Columbia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful staff (forgot the Nepalese lady's name at the front desk), she was very polite, helpful and accommodating. The management was very proactive, they reached out to me ahead of time for my flight information to arrange airport shuttle (which was flawless, both ways). My kids and i stayed on a short layover on the way from the U.S. They... More 

Was this review helpful? Yes
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, Thank you for taking the time to write us a review. We are glad that you made us a part of your journey and happy to note that you enjoyed your stay experience at the Marco Polo Hotel. We have three ladies at Reception and all were equally happy to read your feedback. It was a pleasure having... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Thoroughly enjoyed my three nights at the Marco Polo Hotel,as the staff went out of their way to make my stay memorable.After arriving to temperature's in the high 40's,was fast tracked through check in and brilliant to find an air conditioned room on the third floor.And the foyer security staff were quick to get me a taxi when asked to.Also... More 

Was this review helpful? Yes
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear guest, It was a pleasure having you with us at Marco Polo Hotel Dubai and I would like to sincerely thank you for your comments of appreciation which shared with us the pleasure and joy you experienced during your stay with us. It is always very rewarding to receive such positive feedback, as we continually strive to improve and... More 

Johannesburg, South Africa
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife suffers from severe allergies and has to prepare her own food. The staff explained it is not allowed to do any cooking in the room. To accommodate us, they arranged a transfer to their sister hotel, which has a kitchenette, at no additional charge. They even took us to the other hotel with the hotel's minibus.

Was this review helpful? Yes
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Mr Ashton, Thank you for taking time to write us a feedback here in Tripadvisor. The wellbeing of our guests is always our primary concern and we are glad we were able to accommodate your requirements. Nothing warms an hotelier’s heart more than to know we were able to provide our guests the comfort and service that they required.... More 

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