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Marco Polo Hotel

#199 of 501 Hotels in Dubai
Certificate of Excellence
Al Muteena St | PO Box 25570, Dubai, United Arab Emirates
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Marco Polo Hotel
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Marco Polo Hotel
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410 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (410)
  • Mar-May only
    (97)
  • Jun-Aug only
    (118)
  • Sep-Nov only
    (102)
  • Dec-Feb only
    (93)
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Dorset, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

We stayed in the hotel for 8 days and found it extremely good value. Situated just 20 minutes from the airport, in the old Deira area. Nicely located just 400 meters from a Metro station with a Shopping Mall and up-market shops in the same area. Having flown overnight from Heathrow we were in the hotel by 10am on the... More 

Was this review helpful? Yes
Sterling, Virginia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It was very nice hotel. I really enjoy it there. Staff was very nice. House keeping was good. They don't bother you when you bring friends. The Manager was very nice very friendly. I will go back. wow

Was this review helpful? Yes 1
Plymouth, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 6 nights. My review is rather mixed however what I will say is that the hotel staff are so friendly and helpful. Roeden was especially helpful, I emailed prior to visiting as I was becoming concerned about some negative reviews. I asked for a high floor non smoking room, as I could not possibly have stayed... More 

Was this review helpful? Yes 1
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Ms Vicky, It was a pleasure having you with us at Marco Polo Hotel Dubai and I would like to sincerely thank you for your comments of appreciation which shared with us the pleasure and joy you experienced during your stay with us. It is always very rewarding to receive such positive feedback, as we continually strive to improve... More 

Durban, South Africa
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for only 2 nights as a stop over from Turkey to SA as a group of 60. We arrived at 2AM and there were enough staff to assist with luggage and check-in that all ran very smoothly. The Hotel rooms are very neat and spacious and the bathrooms are small but neat. The breakfast was good with... More 

Was this review helpful? Yes 5
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, It was a pleasure having you with us at Marco Polo Hotel Dubai and I would like to sincerely thank you for taking time out to write us such a refreshing review. We greatly appreciate your positive comments regarding the ease of check in, the neat and spacious room and bathroom, the Breakfast buffet and the reasonable priced... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The noise of the planes taking off is annoying and the party noises from the band in the 'pub' are also hard to sleep through. Bedroom ok but shower feeble and hard to get hot water. Pool good and breakfast good as well . There has to be better value hotel sthan this

Was this review helpful? Yes 2
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review of our establishment. We greatly appreciate your inputs as they help us to ensure that the standards of service are maintained at all times. Your feedback has been shared with concerned Department Heads for immediate action. Please accept our sincerest apologies for the inconvenience caused you. We regret... More 

slough
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed at the Marco Polo for the last three years. The staff are all very friendly and it was very nice to see some faces from previous years. My husband and I have never had any problems with smells as other guests seem to have had and the noise from planes overhead have never been a problem possibly because... More 

Was this review helpful? Yes 1
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, Thank you so much for this wonderful review. We are very glad and grateful for the kind words you have shared on the various aspects of the hotel from the friendly staff to the excellent food and beverage and most especially the absence of smell problem. We have been quite baffled by this issue as we cannot locate... More 

Wirral
Contributor
18 reviews 18 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just spent 3 nights at the Marco Polo Hotel in Dubai, the rooms are really spacious and clean, the staff are helpful and polite, the food at breakfast time is a buffet which is a little bit limited but ok, had a lovely meal at chopsticks restaurant and also had a very average meal at the Fox and Hound Pub.The... More 

Was this review helpful? Yes 1
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback of your recent stay. Your kind words on the clean, spacious rooms and polite, helpful staff is well appreciated by us all. We have taken good note of your comment on the noise with the bin lorries and have moved the schedule of clearing to morning time. We... More 

Canberra, Australia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We have stayed here 4 times over the last 2 years. It has a good pool and if you can endure the heat it is within walking distance of the metro. If you want to do any tours I would advise booking them early as they can be booked out. The breakfast is really enjoyable. The staff are really friendly,... More 

Was this review helpful? Yes 2
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, We are very glad to hear of your wonderful experiences staying at the Marco Polo Hotel. It is feedback such as yours that makes us strive even harder to always go the extra mile for all our guests. Your words of appreciation on the good pool, friendly staff, the enjoyable breakfast, and the superb air con have certainly... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 19, 2015

i stayed on this hotel for two nights on my way back to USA. the lobby and the room Smell is really awful when go out and come back.to the room. I will not recommended this hotel to any person. I think this hotel should not rated as four star but only two..

Was this review helpful? Yes 3
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, While we are thankful for your bringing it to our attention, your comment on the lobby and room smell has caused us grave concern. Our Executive Housekeeper has been informed of your comments and is doing a thorough investigation on the matter. We would appreciate it also if you can elaborate more on this issue of Lobby smell... More 

Abu Dhabi, United Arab Emirates
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 15, 2015

I stayed on this Hotel while on Business trip. My Experience with the Hotel was Overall terrible for all of the following: 1- The Water pressure in the tap is very low in the room Bathroom, and the water faucet opening is very near to the edge of the small water basin in which you can wash properly. 2- Room... More 

Was this review helpful? Yes 6
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Mr Ahmed, Thank you for taking the time to provide your feedback of your recent stay. On behalf of the entire team I would like to apologize that your experience was not all that it could have been. We try very hard to ensure guest comfort and appreciate valuable feedback like this to help us improve. We have noted... More 

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