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All 471 Dubai hotels

Marco Polo Hotel

4.0 of 5 Hotel   |   Al Muteena St | PO Box 25570, Dubai, United Arab Emirates
Hotel amenities
Marco Polo Hotel

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Ranked #133 of 471 hotels in Dubai
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
TusharThakur Mumbai (Bombay), India
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313 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel for 4 nights. Very good service, staff is good and supportive. no issues at all like plane noise etc (as I read in few reviews). Would recommend to friends for sure. I would love to stay here again. :)

Was this review helpful? Yes
Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My family and I went to Dubai for my 50th birthday and had a amazing time. We stayed at the Marco Polo for 5 night. The staff were very friendly and helpful. As we arrived our cases were taken out of the tax for us, the high standard of service continued the hole time. Our rooms ere very clean with... More

Was this review helpful? Yes 1
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Moira, It is indeed our pleasure to welcome all our guests and to care and pamper them throughout their stay with us. We are very glad you chose the Marco Polo Hotel to be part of your 50th birthday and even happier that we were able to provide you with the comfort you so deserve. We thank you for... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Highly recommend hotel. It was an excellent experience with pleasant memories to carry. Staff was very friendly specially the housekeeping boy Prashant. Rooms were nicely done and the bed linens n bathrooms were very clean n tidy.Breakfast was also good with wide variety keeping in mind the guests from different countries. Location of the hotel is also good with connectivity... More

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MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Mahivish, It was a pleasure having you with us at the MarcoPolo Hotel and we would like to thank you for taking the time to write us a feedback of your recent stay. We appreciate all feedback as it is a key aspect in gauging our performance. We would also like to thank you for taking the time to... More

Maidstone, United Kingdom
Top Contributor
55 reviews 55 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Would not recommend to stay here longer than one or two nights as the noise from planes is quite bad during the night. Also the prayers from the local Mosques at daybreak kept us awake. The bathroom was very small with only a shower head over a narrow bath tub. The breakfast was good but very busy at peak times.... More

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MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Annelies B, Greetings! We are saddened to note that your stay with us was not a pleasant one. We sincerely apologize for the inconvenience caused you by the noise from the planes and prayers from the Mosque. I have alerted the concerned department heads on the issues you raised , such as the bathroom and especially on the staff... More

Nairobi, Kenya
1 review
2 of 5 stars Reviewed 5 weeks ago

We had a room on the fourth floor, in the supposedly superior Polo club section. Extremely noisy at night with the sound of planes from above and the sounds from the clubs downstairs. The bed was uncomfortable, and to make it worse was the smell of stale urine in our room. We did complain but they said they had no... More

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MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Yunus808, Thank you very much for taking the time to give us feedback of your recent stay. Our Executive Housekeeper has been informed of your comments re the bed and smell in the room and is doing a thorough investigation together with Engineering on the matter. We sincerely apologize for the inconvenience you experienced and hope you give us... More

Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 9, 2014

there was an evening comedy concert on the hotel & I decide to sleep I the same hotel rather than looking for another hotel. I checked in & told the reception that my fiancé will come later and write her name in the application. my fiancé come little late and we go directly to concert. after the concert about 3... More

Was this review helpful? Yes 2
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Mr Akef, First and foremost, I do sincerely apologize for having given you cause for disappointment and sorry that your experience on this occasion was not up to your full expectations. We take all our guest comments and feedback to be of extreme importance, hence, I have investigated this matter thoroughly with all departments concerned. The Front Office team... More

Texas
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 9, 2014

I had a long 20 hour layover in Dubai and chose Marco Polo for a hotel to stretch out and sleep for the night. I got in around 10 PM, walked around the area after checked in, got up early the next morning and took in some sightseeing. I checked out around 11:30 am for the airport and onto my... More

Was this review helpful? Yes 1
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Mr. Brian, Thank you very much for your kind and quite thorough review. It is our goal to provide value for money accommodations and services without sacrificing guests’ comfort. We are very glad that you appreciate this effort and have inspired us to continue the quest in finding better ways to serve all our guests. Our location of being... More

Sydney, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 1, 2014

Highly recommend a stay at the Marco Polo. It's got character and a mix of the Middle East and the West. With about 5 restaurants (including the famous award winning Chopstix), two nightclubs with entertainment, and a very relaxing lounge for reading, television, office work, or playing chess, you don't need to leave the hotel if you don't want to.... More

Was this review helpful? Yes 3
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Louise, Thank you very much for taking the time to write us such a wonderful review and for highly recommending a stay at the Marco Polo. Your kind and generous comments on the various areas of the Hotel and the staff has elated not only management but all the staff who had the privilege of serving you especially our... More

Manila, Philippines
Top Contributor
61 reviews 61 reviews
61 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed February 24, 2014

One of the smaller, humble hotels in dubai for those who want to avoid staying in large hotels where the staff are too busy to really accommodate you. The staff are very warm and friendly. Maybe I am biased because one of the receptionists was pinoy like us but it was the impression that counts anyway. When we arrived we... More

Was this review helpful? Yes 2
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Mr Joseph, It was a pleasure welcoming you to Dubai and we are very happy to hear that you enjoyed your stay at our interconnecting family rooms. Your kind words on the warm and friendly staff, well appointed rooms, fast and free wifi as well as the most comfortable bed you’ve slept in has elated not only management but... More

Bangkok, Thailand
Top Contributor
91 reviews 91 reviews
90 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed February 24, 2014

The lobby of the hotel reminded me of hotel lobbies in Delhi, old, worn out and dark. My initial feeling was I booked the wrong hotel. However, I was happy to admit I was wrong as the room as very modern, very clean and very bright. The bathroom, bed, TV, safe, lighting, everything in the room was comfortable and perfect.... More

Was this review helpful? Yes 4
MPHDubai, Vice President at Marco Polo Hotel, responded to this review

Dear Guest, It was a pleasure welcoming you to Dubai and we thank you for the kind words of praise that you’ve written here in Tripadvisor. We are glad you found our rooms very modern, bright and clean and absolutely perfect. As for the lobby, we would like to inform you that plans are underway for a total refurbishing as... More

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Additional Information about Marco Polo Hotel

Also Known As:
Marco Polo Hotel Dubai
Marco Polo Dubai
Hotel Marco Polo
Address: Al Muteena St | PO Box 25570, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#36 Best Value Hotel in Dubai
#115 Luxury Hotel in Dubai
#116 Family Hotel in Dubai
#133 Top resorts Hotel in Dubai
#133 Spa Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marco Polo Hotel 4*
Official Description (provided by the hotel):
At the centre of Dubai’s business and leisure district in Deira, the Marco Polo Hotel offers quick and friendly service to business and leisure travellers. A sleek, classy experience of primary hospitality filled with warm ambiance lies within the glass curtain facade. The hotel has a host of premium outlets that takes you on a culinary journey while the recreational facilities and culture of hospitality helps you unwind and enjoy a relaxed holiday. Bon voyage on a silk route to hospitality. ... more   less 
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