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All 477 Dubai hotels

Metropolitan Palace Hotel

5.0 of 5 Hotel   |   Al Maktoum Street | Deira, Dubai, United Arab Emirates
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Metropolitan Palace Hotel
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Ranked #123 of 477 hotels in Dubai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
George A
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  • Reviews (466)
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466 people have reviewed this hotel

Traveler rating
    194
    175
    55
    22
    20
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121
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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English first
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

very good staff and service more than excellent i visit it more than 10 times and all staff helpfull spicialy manager hamada he have experience how to help coustmer i think it's a greatest hoter ever also dinner and kitchen there is awsome testy and clean

Was this review helpful? Yes 3
Adelaide, Australia
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Arrived in Dubai at 1 in the morning and selected this hotel from the booths marketing hotels, in the exit concourse of terminal 3. Great booking service and car immediately supplied. Not expensive and just looking for a 24 break in travel. Deliberately avoided the 'big name' glitz hotels. This hotel was just great. In the city, more than comfortable,... More

Was this review helpful? Yes 1
Perth Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

After an 11 hr flight,a quick and efficient registration was very welcome.Was upgraded without request to one of the executive levels 8.The room was huge,clean and had every facility required though I did have to look for the hair dryer, in a cupboard in the main room.The usual facilities provided which were replaced, if used throughout the day.On return from... More

Was this review helpful? Yes 2
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear Suzanne, Thank you very much your recent stay at Metropolitan Palace and I truly appreciate you taking your valuable time to writing us your experience in such fine points. We are delighted to read your wonderful comment and also happy to know that you have enjoyed your stay and our services provided. We are looking forward to welcome you... More

Adelaide, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We found the hotel absolutely beautiful and clean. The reception staff, restaurant staff, cleaning staff and all other staff very efficient, clean, polite, helpful and soooo friendly. Brilliant hotel and staff, I would highly recommend them all. Good job. Thanks to you all. Luisa Z.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear Luisa, We appreciate you taking the time to share your experiences and recommending us on Trip Advisor. It is pleasures to read from your review that we were able to make your stay comfortable and glad that we've met your expectations during your stay. All your comments with regards to our services are highly appreciated. I would also like... More

1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

everything is good specially Hamada at reception . he was very kind person and helpful. i recommend dealing with him. The only negative point that the toilets do not have water pipe . the hotel over all is good .

Review collected in partnership with this hotel

Was this review helpful? Yes 6
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear Lion, We thank you for posting your review on Trip Advisor in regards to your recent stay at The Metropolitan Palace Hotel Dubai. We as hotel defined by the eminence of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great staff and stay! Hotel shuttle picked us up at airport since we had a 16hr layover between flights. The shuttle driver and hotel reception staff were very pleasant and went above and beyond to make our overnight stay one to remember. The Hotel was very nice and the free breakfast the morning after delicious. On checkout everyone was very... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear Simon, Thank you very much for your optimistic review of your recent stay at The Metropolitan Palace Hotel Dubai. It is very much enjoyable to read that you have received excellent services from our team members. I would like to thank you as well for your wonderful comments and your recognition of our front office team members, which I... More

Xiamen, China
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was late July when I arrived Dubai, so I got a very nice price for the hotel. The hotel is kind of a little bit long history with a vintage style, but all facilities are well done! I will choose it when I get here next time!

Was this review helpful? Yes 2
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear Liwen, Thank you very much for taking the time to post those few lines on your recent visit at Metropolitan Palace. I am pleased that you found the hotel of a very good standard and that you enjoyed your time with us. We truly hope that we will have the pleasure of welcoming you back soon at Metropolitan Palace... More

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Clean rooms, excellent staff & great hotel! Rooms were extremely comfortable and the breakfast was great as well... For a tourist the downside would be the location but other than that this place is perfect.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear Colin , It is with great pleasure that I read about your recent stay with us and I am very much delighted that you enjoyed the experience. Thank you for taking the time to share your thoughts on trip advisor. We look forward to welcoming you back to Metropolitan Palace in the near future. Kind regards Sanjay Luthra General... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

For my review if I compare to any other hotels, Metropolitan palace deserve to be a five star hotel since everything about it is more than perfect. Being around the hotel for a week, made me love it and continue to lov it.

Was this review helpful? Yes 2
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear Salma, Thank you very much your recent stay at Metropolitan Palace and I truly appreciate you taking your valuable time the time writing to us. We are delighted to read your wonderful comment and also happy to know that you enjoyed your stay and our services provided. Once again thank you very much and we look forward to serve... More

Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

The hotel preauthorized payment from my credit card before check-in. Upon check-in, the receptionist told me that the preauthorized amount does not include Tourism Dirham fee, and instead of charging my the tourism dirham fee only, he charged the full amount again and reversed the previous preauthorized transaction. I have contacted the hotel more than once about this, and it... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear Matt, Thank you very much for posting your review on the trip advisor and we at Metropolitan Palace Hotel take all guest feedback as a constructive feedback and will ensure you that the points mentioned will be looked into and worked on. With regards to your issue, I would like to enlighten you that we have only taken a... More

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Additional Information about Metropolitan Palace Hotel

Address: Al Maktoum Street | Deira, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Metropolitan Palace Hotel 5*
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Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#11 Best Value Hotel in Dubai #61 Spa Hotel in Dubai #77 Business Hotel in Dubai #109 Luxury Hotel in Dubai #123 Top resorts Hotel in Dubai
Hotel Class
Official Description (provided by the hotel)
The Metropolitan Palace Hotel, Dubai is a deluxe hotel for business and leisure travellers visiting Dubai that offers an enchanting blend of three distinct influences: traditionally Arabian, magnificently European and exotically Far Eastern. Perfect position in Dubai city centre on prestigious Al Maktoum Street, within minutes to Dubai International Airport and the World Trade Centre Exhibition Halls. ... more   less 
Number of rooms
212

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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