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All 475 Dubai hotels

Metropolitan Palace Hotel

5.0 of 5 Hotel   |   Al Maktoum Street | Deira, Dubai, United Arab Emirates
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Metropolitan Palace Hotel
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80%
Ranked #126 of 475 hotels in Dubai
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Colin d Dubai, United Arab Emirates
  • Reviews (492)
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492 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Clean rooms, excellent staff & great hotel! Rooms were extremely comfortable and the breakfast was great as well... For a tourist the downside would be the location but other than that this place is perfect.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

For my review if I compare to any other hotels, Metropolitan palace deserve to be a five star hotel since everything about it is more than perfect. Being around the hotel for a week, made me love it and continue to lov it.

Was this review helpful? Yes 1
Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

The hotel preauthorized payment from my credit card before check-in. Upon check-in, the receptionist told me that the preauthorized amount does not include Tourism Dirham fee, and instead of charging my the tourism dirham fee only, he charged the full amount again and reversed the previous preauthorized transaction. I have contacted the hotel more than once about this, and it... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear Matt, Thank you very much for posting your review on the trip advisor and we at Metropolitan Palace Hotel take all guest feedback as a constructive feedback and will ensure you that the points mentioned will be looked into and worked on. With regards to your issue, I would like to enlighten you that we have only taken a... More

Sofia, Bulgaria
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was what I've expected. It's 10 mins walk from the nearest metro station in Deira (the old part of Dubai). Overall comfortable room, nice pool at the top, above average hotel gym. It may not be the best 5* hotel I've been, but for the price I got it, it was a great deal.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear Iskren, I truly appreciate you taking the time off to write to us and indeed we were delighted to read your comments and also I am happy to know that you find very comfortable room and other facilities as well. Once again thank you very much we look forward to welcome you back to the Metropolitan Palace Hotel. Kind... More

Perth, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My visit was very good, the hotel staff friendly and always ready to help. The room was clean and all the amenities in good order. Since part of my stay was over Ramadhan, the morning and evening meals were generous and the early morning staff were very good. I booked my stay direct with the hotel reservation staff, particularly a... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear Syed, Thank you very much your recent stay at Metropolitan Palace and I truly appreciate you taking your valuable time writing to us. We are delighted to read your wonderful comment and also happy to know that you enjoyed your stay and our services. I will also look into the comment mentioned about the early check in and will... More

دبلن, أيرلندا
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I can't believe that!! 5* hotel in Dubai like this!! I can't judge the Hotel but my room was not good!! very Noisy, and Smoking smell Also the check out take long time!! For me I'll never come back again to this Hotel!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear Mohammed, I truly appreciate and thank you very much for you taking the time in writing your feedbacks. I have shared your comments with the department heads for the corrective actions and to avoid recurrences. I do hope that we will be able to welcome you once again in the near future, please do not hesitate to contact me... More

mansouriya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

-Excellent hotel from all facilities and services. -It is good to have free WiFi for one person in hotel rooms but I recommend to be also free WiFi tow persons. -In general I compare this hotel with the other hotel and I feel the diffrent.

Was this review helpful? Yes 1
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear Mansouriya, It is with great pleasure that I read about your recent stay with us and I am very much delighted that you enjoyed the experience. Thank you for taking the time to share your thoughts on trip advisor. We definitely will look in to the issue with regards to the internet facility. We look forward to welcoming you... More

Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this location twice, both visits were very good. From the staff to the security. I was very happy with the service provided & I have booked my next stay here as well, Food is good, rooms are clean and cold if desired.

Was this review helpful? Yes 1
Metropolitan Pa... M, General Manager at Metropolitan Palace Hotel, responded to this review

Dear James, Thank you very much for taking the time to post those few lines on your recent visit at Metropolitan Palace. I am pleased that you found the hotel of a very good standard; the staff helpful and that you enjoyed your time with us. We truly hope that we will have the pleasure of welcoming you back soon... More

Surfers Paradise, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I travel from Australia to London two or three time a year and usually stop over in Dubai. I now always stay a the Metropolitan Palace. From the moment of arrival through to leaving all staff or friendly and helpful. I have stayed in many other hotels in Dubai. Some much more expensive and some cheaper. My experience tells me... More

Was this review helpful? Yes 1
Metropolitan Pa... M, Front Office Manager at Metropolitan Palace Hotel, responded to this review

Dear Runacres, We appreciate you taking the time to share your experiences and recommending us on TripAdvisor. I am delighted to read your wonderful comments and it makes us happy that ultimately our guests are happy with our services and facilities. I and all my Team Members are looking forward to welcome you back home and we know it’s not... More

Afghanistan
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As it has been on each trip , the service was excellent and the staff there do a fantastic job. Really do make me feel at home. All services , included in room dining and the spa facilities are fantastic.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Metropolitan Pa... M, Front Office Manager at Metropolitan Palace Hotel, responded to this review

Dear Lawrence, I am delighted that you had a wonderful stay in our hotel as always and that you found our service and facilities met your expectations. We appreciate you taking the time to share your experiences and recommending us on TripAdvisor and we look forward to welcoming you back to the metropolitan palace. Yours sincerely, Krishna Basnet Front Office... More

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Additional Information about Metropolitan Palace Hotel

Address: Al Maktoum Street | Deira, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Metropolitan Palace Hotel 5*
Reservation Options:
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Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#12 Best Value Hotel in Dubai #62 Spa Hotel in Dubai #80 Business Hotel in Dubai #109 Luxury Hotel in Dubai
Hotel Class
Official Description (provided by the hotel)
The Metropolitan Palace Hotel, Dubai is a deluxe hotel for business and leisure travellers visiting Dubai that offers an enchanting blend of three distinct influences: traditionally Arabian, magnificently European and exotically Far Eastern. Perfect position in Dubai city centre on prestigious Al Maktoum Street, within minutes to Dubai International Airport and the World Trade Centre Exhibition Halls. ... more   less 
Number of rooms
212

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