This was our first visit to Dubai, but probably wont be our last. We arrived early at the Sheraton and our room wasnt ready, however the desk offered us an room upgrade free of charge, but as it was inland view we didnt bother and waited for our room to become available. Worth the wait , pleasant room and always... more

Lets start with the good! Great beach, fantastic sea...probably the best I've been in. Unfortunately other than a good gym the rest is patchy to say the least. We have never been to Dubai previously although we have been to Cuba and lots of the Far East and Australia, so wasn't sure what to expect. We have stayed in a... more

I don't want to be long winded here but the experience we had as a group of 19 people is unanimously TERRIBLE. We all feel deceived when we were not granted the Starwood points and count of nights without being informed prior to entering into contract. We chose the hotel solely because of the loyalty program as we were actually... more

Turned up to find that they didnt have the seaview room we had booked, instead was put into a smelly room with a view over a building site. Awful. The chap at reception was very courteous about it though, and offered to get us a seaview room for our 2nd night. Which they did. Not a very organised outfit, and... more

We are residence of JBR and use the hotels facilities often till resent. After the management change at this hotel the service collapsed. On one occasion we saw the new Lebanese GM Mr. Dager shouting and abusing staff in the middle of the lobby, no wonder the service suffers. When I asked one of the waiters why he is so... more

My stay there just a month ago was petty much pathetic. there is ongoing building site next to the hotel, the staff is rude and not qualified , the conditions barevly meet the expectations of 2 or max 3 star hotel. never go there more

It`s hard to tell when I last wrote a hotel review. I am pretty aware things can always go wrong. But even on my first day ( I am actually still here ) I wanna save people such experience. It started on my arrival, got a good rate on internet, but at check-in I was asked to sign for the... more

Not enough staff, unable to provide the level of service you would expect for a sheraton in Dubai - does not compare to le royal meridian or hilton just along the street for the same cost. more

We have just returned from celebrating my birthday over the weekend in Dubai. I booked the Jumeirah Beach hotel via the SPG website. I night using reward points and 3 nights paying the best available rate. Before going I advised the reservations of my two seperate bookings and requested that we stay in the same room for the entire time.... more