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Sheraton Deira Hotel

4.0 of 5 Al Muteena Street | PO Box 5772, Dubai, United Arab Emirates
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Sheraton Deira Hotel
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Sheraton Deira Hotel
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470 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Irvine, California
1 review
2 of 5 stars Reviewed today NEW

Very much poor service,registration procedure is questionable. Not a location with surrounding environment to enjoy.late night music sound from a club is annoying. If you book room online with special rate,they provide you the worst room in the hotel unless you're willing to pay extra for upgrade.

Was this review helpful? Yes
Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed 2 days ago NEW

stayed here for a couple of days for a business purpose, staffs are very professional and attentive for all your needs, room is nice and clean, everything that i need is there, and if there is more that i need then just a quick call and they will be sending it to my door immediately, from concierge to housekeeping staff... More 

Was this review helpful? Yes
Letitita, Associate at Sheraton Deira Hotel, responded to this review

Dear nate A, Thank you for taking the time to write down your experience as our guest at Sheraton Deira Hotel. Your note of confidence to return back is valued and we look forward to welcoming back soon in the near future. Warm regards, Ashraf Siessy General Manager More 

Hong Kong, China
Top Contributor
90 reviews 90 reviews
46 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Sheraton Deira pulled out all the stops to make our stopover experience special. When we arrived towards midnight- we were upgraded to a suite. Everyone at Reception was charming, polite and helpful. Because we were fltying out early on Emirates the next morning, they even kindly arranged for a free breakfast delivery at 5 am. this dovetailed well with... More 

Was this review helpful? Yes 1
Letitita, Associate at Sheraton Deira Hotel, responded to this review

Dear Mr. Perry B, Thank you for the great feedback, and we are pleased to hear that your stay over was enjoyable despite the short duration. We hope that we will have the pleasure to welcome you back soon again. Yours sincerely, Ashraf Siessy General Manager More 

London, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My husband and I stayed here for two nights. It's nice enough, but there's no special ambience, and we discovered it's not well located. The worst part was the incredibly loud music that started about 11.30 from the ground floor. When I complained, we were told it was a wedding party that would go on until 3 am. We were... More 

Was this review helpful? Yes 1
Letitita, Associate at Sheraton Deira Hotel, responded to this review

Dear Jane Z, Thank you for choosing to stay with Sheraton Deira Hotel, Dubai and for taking the time to write a review on Tripadvisor site. I use this platform to extend my apologies for the shortfalls you have experienced with us during your stay. Please let me know should you wish to give us another try on your next... More 

Emirate of Dubai, United Arab Emirates
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My sister had booked a romantic package at Sheraton Deira for our anniversary. The receptionists were all poker faced except for some robotic greetings. They showed absolutely no interest us. Our package included wine which was never offered to us. In fact, we had to call thrice to request for the service wherein once we were told that wine was... More 

Was this review helpful? Yes 2
Letitita, Associate at Sheraton Deira Hotel, responded to this review

Dear David J, I would like to take this opportunity to thank you for giving us your feedback regarding your overall experience during your recent stay at Sheraton Deira Hotel. I realize from your comments that you did not fully enjoy your stay in our hotel and extend our apologies that we did not arise to your expectation of a... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

From the moment of checking in the room the experience was so bad that the receptionist never even bother to acknowledge that they already made us wait for 15 minutes and pretended that they didnt see us. When we reached the room, there were no slippers that we had to request, when we entered the bathroom, toiletries were incomplete that... More 

Was this review helpful? Yes 2
Letitita, Associate at Sheraton Deira Hotel, responded to this review

Dear Macie08, Thank you for taking the time to write your experience as our guest at the Sheraton Deira Hotel on the Trip Advisor site. Reading your review, I realize that you did not enjoy your stay in our hotel. It is very disappointing to read that there have been faltering experiences in differenent aspect of your stays, and I... More 

Emirate of Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If its a good night sleep you are after avoid this place! functions on the ground floor can be heard on every floor of the hotel and the pounding dance music continues to the early hours of the morning. after complaining several times the duty manager still would not offer to give us another room at the other side of... More 

Was this review helpful? Yes 2
Letitita, Associate at Sheraton Deira Hotel, responded to this review

Dear skipp2015, Thank you for taking the time to write your review on your experience as our guest on Trip Advisor. We do apologize for the areas of shortfall that you had mentioned and reassure you that they will be addressed accordingly. I would also like to thank you for the kind note on the friendliness and capability of our... More 

Cebu City, Philippines
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The review is very very very late, but since I liked the overall service, I'm going to rate this. Hotel location is close to the airport, so that's an advantage. It's far from all the action, so that's the disadvantage. But if you want to have a relaxing nights sleep after touring the whole day, then this is the place... More 

Was this review helpful? Yes
Letitita, Associate at Sheraton Deira Hotel, responded to this review

Dear Roger, Thank you for taking the time to send us your review on your last stay experience in January 2014. A review is never late, good or bad as we take it constructively for our betterment. Please be informed that we have uniformed the standard package of free Wifi in the lobby as well as all guest rooms. We... More 

Stavanger, Norway
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was staying 5 days in this hotel. The afternoon shift receptionist were a bit slow and the check-in procedure got a bit more than usual but they served us welcome drink and chocolate which felt better at the time. The elevators were a bit old but our room was clean and well arranged and we got anything we wanted... More 

Was this review helpful? Yes
Letitita, Associate at Sheraton Deira Hotel, responded to this review

Dear Sarah_milif66, Thank you for taking the time to write your experience as our guest at the Sheraton Deira Hotel on the Trip Advisor site. Your feedback is appreciated and we will certainly review some areas that we could perform better on. Moreover we thank you for the vote of confidence for recommending us to others and look forward to... More 

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have found all of the staff extremely friendly and give very good service. Having said that we had to go and find someone to serve us in the coffee shop. We had a suite which was very nice with a very comfortable bed. There were 2 tv's in the suite and for some reason the bedroom TV kept coming... More 

Was this review helpful? Yes
Letitita, Associate at Sheraton Deira Hotel, responded to this review

Dear Pfieldhouse, Thank you very much for taking the time to write a Trip Advisor review outlining your recent stay in our hotel. Your review has been very constructive and helpful. We do apologize for the inconveniencing encounters and very pleased to read your positive feedback that we will share with the team. We thank you for bringing the matter... More 

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Additional Information about Sheraton Deira Hotel

Address: Al Muteena Street | PO Box 5772, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Deira Hotel 4*
Number of rooms: 229
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Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#180 Luxury Hotel in Dubai

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