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Al Bustan Rotana - Dubai

#82 of 499 Hotels in Dubai
Certificate of Excellence
Near Dubai International Airport, Casablanca Street, Al Garhoud, Dubai, United Arab Emirates
Hotel amenities
Best prices for: 1 room 1 guest
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Al Bustan Rotana - Dubai
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Al Bustan Rotana - Dubai
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839 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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Auckland Region, New Zealand
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Al Bustan Rotana is right next to terminal 1 of Dubai Airport. There is a walkway that connects with a ten minute walk... not to be attempted with luggage or in the summer. I stayed for a week and was treated exceptionally well. There aren't many airport hotels where the bell staff greet you by name after the first... More 

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Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have lived in Dubai for about 6 years before moving to Alain and i was here to attend a training workshop.The training was supposed to be in Bustan Rotana so we booked this hotel.The hotel in itself was nice and contemporary but not as modern as the other Rotanas we have visited.The receptionist was quite helpful with our room... More 

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Cork, Ireland
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As I had a 10-hour stopover in Dubai, Emirate airlines offered me accommodation in this hotel. They offer this service to all their passengers with long stopovers. The hotel is certainly 5 stars providing everything from a warm efficient welcome, very comfortable big room, use of the swimming pool, and an excellent complimentary breakfast and lunch. The location is about... More 

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Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Traveller, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for... More 

KUWAIT
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I didn't like this hotel , Too noisy from the rooms because there is no soundproof between the rooms , you can hear everything very very very easily , So it is impossible to sleep in this hotel !!!!! , Very bad car valet service , You have to wait 15 Minutes to get your car !

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Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, many thanks for sharing your experiences. I regret to hear that you had reasons to complain. Since you have indicated that you have stayed with us more than one year ago (May 2014) I am very happy to let you know that, thanks to comments such as yours, we have improved our services within the hotel greatly. It... More 

Doha, Qatar
Top Contributor
66 reviews 66 reviews
26 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I booked for 2 nights, a special treat for my grand daughter, as we were going to see One Direction concert. The room I booked was slightly mixed up, so the first night was in a classic room, comfortable enough. Management offered a slightly better room ( only joking ) I was so surprised, the Royal Suite. What a room!!!... More 

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Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, many thanks for the very positive review. I regret that there was a mix up with your initial booking and apologize on behalf of the team. With please I am learning that we were able to turn your experience into a good one at the end. It is always important for us to receive constructive criticism and praise... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

I really enjoyed my stay at Al Bustan Rotana. The breakfast menu, attitude of hotel staff and facilities were awesome. Kids really enjoyed the swimming pool. Highly recommended for the family staff as i experienced modest giest and it is not too crowded on weekends too.

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Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Traveller, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order... More 

Montclair, New Jersey
2 reviews
5 of 5 stars Reviewed 1 week ago

From the point at which I arrived to the point at which I left, I thoroughly enjoyed my stay at Al Bustan Rotana-Dubai! Everyone was amazingly friendly, supportive and anticipated every need. Even moreso, each staff member remembered me, asked about my day, followed through on requests, and created a welcoming atmosphere! Dinner at the Blue Elephant was exceptional--even better... More 

Review collected in partnership with this hotel

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Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, many thanks for the great review and sharing your experiences during your stay here at the Al Bustan Rotana Dubai. The team and I are grateful of your kind words and praise and very please that we contributed to make you feel welcomed and at home. Thank you once again for your time. On behalf of my team... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had a wonderful experience during our stay, very approachable and accommodating Reception Staff since day 1 til the day of checking out, good food, everything is excellent.I will recommend this hotel to all my friends.

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to share your experiences. It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention... More 

Sydney, Australia
Top Contributor
59 reviews 59 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I had an overnight stay at Al Bustan Rotana whilst en route to Europe and were pleasantly surprised. It is literally less than 5 min from the airport by taxi yet we did not notice any aircraft noise whilst there. The room was very good with good bed and shower and the wifi is free and of... More 

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Traveler, many thanks for submitting this great review. The team and I are very pleased to learn that you have enjoyed your stay with us. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home and it is great to learn that we have succeeded. Thank you once again for your time.... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Best holiday I have ever had Hotel, restaurants, reception area, view of Dubai city, staff attendance, cleanliness, room service was excellent The parking and outside area was very welcoming The garden area and the park, the fountain area the indoor plants gave the impression of gardens inside the hotel very pleasant atmosphere I really liked the Italian dinners, mid Eastern... More 

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review our services during your recent stay with us at the Al Bustan Rotana Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction. It is always important for us to receive constructive criticism and praise... More 

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