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All 477 Dubai hotels

Al Bustan Rotana - Dubai

5.0 of 5 Hotel   |   Near Dubai International Airport, Casablanca Street, Al Garhoud, Dubai, United Arab Emirates
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Ranked #73 of 477 hotels in Dubai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
GeorgeRa Cluj
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607 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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Cluj
Contributor
14 reviews 14 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent one night here. Thoroughly enjoyed the high class, great buffet. Staff is very professional and courteous. We spent hours in the swimming pool. Room was clean, good size, with all the amenities expected of a 5*. Very close to Dubai airport. Truly is one of the best hotels we stayed in. I highly recommend it!

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Arnhem, The Netherlands
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Have stayed at this hotel frequently in past years. Although not one of the newest flashy hotels in Dubai, her staff and comfortable services more than make up for this. Staff is always welcoming, accommodation is comfortable, facilities more than I need, the in-house restaurants are above par. Her location close to the airport makes it an excellent choice for... More

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Slim_Zaiane, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Tony, Thank you for taking the time to share your feedback on Trip Advisor. We are glad to read that you did enjoy your stay with us as usual within your "second home". We look forward to welcoming you back to Al Bustan Rotana Dubai in the not too distant future. Kind regards Slim Zaiane More

Trieste, Italy
Contributor
17 reviews 17 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

ROTANA it's a right choice always: great professionalism, efficiency....For my trip in UAE ROTANA is a firm milestones. Last but not the least there is an excellent value for money. Only one "grey" zone: internet shall be free

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Slim_Zaiane, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback on Trip Advisor. We are glad to read that you found our hotel one of the best. We look forward to welcoming you back to Al Bustan Rotana Dubai in the not too distant future. Kind regards Slim Zaiane More

Dubai
1 review
1 of 5 stars Reviewed 4 days ago NEW

This hotel is unfriendly to non-smokers and I would not recommend it to anyone apart from smokers. When I complained about an issue, my complaint was ignored and left unresolved. They simply did not care. The hotel is also very dated with facilities that don't work properly.

Review collected in partnership with this hotel

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Jeddah, Saudi Arabia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Although I didn't stay 24hrs in this hotel, it is really excellent, super luxe and clean+++. The staff are professional and they are friendly. I would recommend it to all Dubai's visitor who would like to stay near the airport. I would like just to recommend to the admin to make a special counter for the check out, it will... More

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Slim_Zaiane, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Medkaau, Thank you for taking the time to share your feedback on Trip Advisor. We are glad to read that you had an excellent stay with us. We look forward to welcoming you back to Al Bustan Rotana Dubai in the not too distant future. Kind regards Slim Zaiane More

2 reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

Had high expectations but was disappointed. The lobby was great, food was good but the bath room was not well kept. Service was not great.This impacted my stay there.It was not up to the mark.Not impressed

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Slim_Zaiane, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Pawan, Thank you for taking the time to share your feedback on Trip Advisor. We are glad to read that you liked our Lobby and food offering. We are very surprised and sorry to hear that you had issue with our service. Please feel free to contact me directly on slim.zaiane@rotana.com in order to investigate your comments further. We... More

Lucknow, India
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Hotel location is only ok (near airport but far from city). Pool facing rooms on first floor are the best. Service sucks! Staff is uncooperative and rude, and the hotel travel agent sucks. Booked a desert safari through them and it was one of the worst experiences! Plus expensive!!

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Slim_Zaiane, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Urvashi, Thank you for taking the time to share your feedback on Trip Advisor. We are glad to read that you found our hotel good. Regarding the desert safari that you have booked please note that this is not part of the hotel however please note that we are more than happy to discuss it further with you. You... More

Dubai
1 review
5 of 5 stars Reviewed 1 week ago

If you want to have the best experience you possible can then stay at the Al Bustan Rotana. From the beautiful lobby areas, top restaurants, perfect beds, pillows and to the wonderfully accommodating which are all things you must experience first hand. Stay with the best.

Review collected in partnership with this hotel

Was this review helpful? Yes
Slim_Zaiane, Manager at Al Bustan Rotana - Dubai, responded to this review

Thank you for taking the time to share your feedback on Trip Advisor. We are glad to read that you had an awesome visit at our hotel. We look forward to welcoming you back to Al Bustan Rotana Dubai in the not too distant future. Kind regards Slim Zaiane More

1 review
5 of 5 stars Reviewed 1 week ago

Perfect service and friendly servants.Breakfast excellent.Room very clean. Fitnessroom and tennis courts excellent. Near to irish village and metro airport station.Close to ware/house,oleasure center with disco,restaurants and irish pub.

Review collected in partnership with this hotel

Was this review helpful? Yes
Slim_Zaiane, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Hans, Thank you for taking the time to share your feedback on Trip Advisor. We are glad to read that you liked our hotel and service. We look forward to welcoming you back to Al Bustan Rotana Dubai in the not too distant future. Kind regards Slim Zaiane More

Sutton. Yorkshire
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 1 week ago

We only stayed one night after Emirates overbooked our original flight. The hotel is very close to the airport and there is a little road and air traffic noise when on the pool-side. Having said that the pool is lovely, all the staff are friendly and helpful, the design is angular and the rooms are fine. Location is reasonably close... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Slim_Zaiane, Manager at Al Bustan Rotana - Dubai, responded to this review

Thank you for taking the time to share your feedback on Trip Advisor. We are glad to read that you have fully enjoyed your short stay with us while traveling with Emirates. We look forward to welcoming you back to Al Bustan Rotana Dubai in the not too distant future. Kind regards Slim Zaiane More

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Additional Information about Al Bustan Rotana - Dubai

Address: Near Dubai International Airport, Casablanca Street, Al Garhoud, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Bustan Rotana - Dubai 5*
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Also Known As:
Al Bustan Rotana - Dubai Hotel Dubai
Al Bustan Rotana Hotel Dubai

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CLub Rotana Premium Room (47)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style
#41 Business Hotel in Dubai #55 Romantic Hotel in Dubai #66 Luxury Hotel in Dubai #72 Family Hotel in Dubai #73 Top resorts Hotel in Dubai
Hotel Class
Official Description (provided by the hotel)
Located just minutes from Dubai International Airport, set amongst some of the city's finest landmarks and with easy access to the Trade Center, exhibition halls, major business districts and shopping malls, the Al Bustan Rotana-Dubai is the ideal venue for business or leisure. 275 elegant guest bedrooms and suites, including the Club Rotana Executive Floor, with dedicated reception, boardroom, and exclusive Club Lounge. ... more   less 
Number of rooms
275

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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