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Al Bustan Rotana - Dubai

#88 of 514 Hotels in Dubai
Certificate of Excellence
Near Dubai International Airport, Casablanca Street, Al Garhoud, Dubai, United Arab Emirates
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Al Bustan Rotana - Dubai
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964 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (964)
  • Mar-May only
    (245)
  • Jun-Aug only
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    (201)
  • Dec-Feb only
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Hurghada, Egypt
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Al Bustan Rotana is a beautiful hotel in an excellent location close to Dubai International Airport and the Metro. It's ideal for those who enjoy subtle elegance and high standards of comfort and service. The staff go out of their way to make your stay a wonderful, relaxed, pampered experience and always with a real smile. A big thank you... More 

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Al Ain , UAE
1 review
4 of 5 stars Reviewed 2 days ago NEW

Hotel is very good, Clean and Location is very near to downtown and malls which you can reach thier within 5 to 10 minuites ( Festival mall, deira city center and dubai mall) , Staff are very gently .

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Lucknow, India
Level Contributor
82 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed in this hotel for two nights to attend a workshop held in this hotel. This hotel is at a 5 minutes drive from the Dubai international airport. I encountered one of the finest staff here. The check in and check out process is very efficiently managed. The room service and the house keeping staff are very very efficient... More 

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Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Traveler, Thank you for taking the time to post your review following your recent visit to Al Bustan Rotana Dubai on TripAdvisor. With much pleasure I read that you sincerely appreciated the efficient and friendly service provided to you during your stay. Please rest assured that your lovely words will be shared with the team. Looking forward to... More 

Warsaw, Poland
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent hotel, the staff and service was awesome would recomend to fellow travelrs The cost is very reasonable and makes this an excellent choice, the location is close to the airport. Food choce is excellent.

Review collected in partnership with this hotel

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Traveler, I am very pleased to read your positive review from your recent stay with us at Al Bustan Rotana Dubai and thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor. With delight I read that you were overall impressed with the quality of our hotel and service which you describe... More 

Beirut, Lebanon
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The room was comfortable (limited TV channels) and clean; pleasantly decorated; super L'Occitane toiletries, great mattress and bedding. The food was delicious including room service (reasonable variety); breakfast buffet was out of this world with food from all over the world; Blue Elephant restaurant well worth a visit for good Thai food. The swimming pool was adequate and the gym... More 

Review collected in partnership with this hotel

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Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, Thank you very much for your very positive review of your recent holiday with us at Al Bustan Rotana Dubai. I am happy to read about your experience with our hotel facilities and services and glad that you especially enjoyed our culinary offerings. I appreciate you taking the time to share your experiences and recommending us on... More 

Melbourne
Level Contributor
91 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed 1 week ago

Emirates / Qantas provided the room due to an extended (12 hour) layover in Dubai. The Emirates limousine (actually a slightly grubby station wagon driven by a glum expat) took us from the terminal to the hotel – a drive of 5 minutes. The check-in was efficient and reasonably quick. The rooms are just three star – old furniture with... More 

Was this review helpful? Yes 1
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. I regret to learn that your stay was not as enjoyable as it should have been. Please rest assured that we will take your opinion seriously and your feedback will support us in improving our services.... More 

Greater London, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We wanted a nice hotel close to the airport and Al Bustan met our needs. Fantastic customer service from the moment we arrived. The staff were very welcoming and professional and check-in was smooth. Our rooms were large and spacious. The hotel facilities were good. My kids took advantage of the outdoor pool. It was way too hot to swim... More 

Was this review helpful? Yes 1
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, I am very pleased to read your positive review from your recent stay with us at Al Bustan Rotana Dubai. Thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor. With delight I read that you have been overall impressed with the quality of our hotel and service. I am glad... More 

Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The service overall was good , the stuff at the Club Rotana was so professional. Though there were few misunderstanding but the stuff handled it very professionally and we all were satisfied from the service.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, Thank you very much for your very positive review of your recent stay with us at Al Bustan Rotana Dubai. I am happy to read about your experience with our hotel facilities and services, especially about our colleagues who have dealt the problem professionally. Our mission is not only meet but even exceed out guests’ expectations, and... More 

Doha
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I've stayed in this hotel for one night. I came to the checkin counter and stated with them for about an hour to finalize the check in process. The staff did not seem they know what they are doing. Problem was I had to stay there for less than 7 hours since I had to leave for my connecting flight... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, I would like to take the opportunity to thank you for your time and sharing your feedback, following your recent stay here at the Al Bustan Rotana Dubai. I regret to hear that you had reason to complain. We appreciate your comments with regards to the room keys, please rest assured that I already spoke with the respective... More 

Houston, Texas
Level Contributor
91 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 1 week ago

This is hotel remains one of the most understated business luxury hotels in Dubai. The Service is top notch, the rooms are well appointed and the front desk is very well informed and helpful. I use this hotel in my way out or into to Dubai and I have never been displeased by the stay. Highly recommended.

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Valued Guest, Thank you for sharing your experience from your recent stay with us at Al Bustan Rotana Dubai on TripAdvisor. I am pleased to read that you enjoyed your stay with us and you were overall happy with the services provided by our colleagues. It is very special to be described as “top notch” and I am very... More 

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