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Al Bustan Rotana - Dubai

#76 of 504 Hotels in Dubai
Certificate of Excellence
Near Dubai International Airport, Casablanca Street, Al Garhoud, Dubai, United Arab Emirates
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Al Bustan Rotana - Dubai
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Al Bustan Rotana - Dubai
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879 reviews from our community

Traveler rating
    460
    297
    85
    23
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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  • All months
    (879)
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    (242)
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    (201)
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Fayetteville, Arkansas
Contributor
11 reviews 11 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a very fine and elegant 5* hotel in close proximity to the airport. The lobby is impressive as are the rooms - very spacious, clean and modern. The staff was very friendly and welcoming as well. I enjoyed breakfast, afternoon tea and evening cocktails at the club lounge. The latter is relatively small but offers a nice selection... More 

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Beirut, Lebanon
1 review
5 of 5 stars Reviewed 3 days ago NEW

I had been there during May 11 to 13 and had an excellent stay.Very good service, my room was clean and comfortable, the breakfast was delicious, the staff is extremely friendly, professional and helpful with a specilal mention for the Director of Protocol Mr. Mubarak that wade us so welcome and looked after us, the housekeeping staff was also very... More 

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Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for this great review and the time to post it here on Tripadvisor. It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction. I am happily sharing your praise with the mentioned team members. It is always important for us to receive... More 

qatar
1 review
5 of 5 stars Reviewed 4 days ago NEW

Overall I had a very short stay in your hotel , but I must say , it was a pleasant one . The staff from the man who picked me up from the airport to the person who saw me off were all very courteous . One special mention for Aamir in the restaurant where breakfast is served . He... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for... More 

Abu Dhabi, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The soothing sound of the interior fountains welcomed us upon our return. Having stayed at many of the 5 stars in Dubai and Abu Dhabi, the Bustan is one of our favorites for the exceptional service and for Cristophe, by any measure, a Michelin chef with an extraordinary command of seasonings and preparation over a broad range of culinary delights... More 

Review collected in partnership with this hotel

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Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest Thank you very much for this great review. It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction. In particular I am extremely pleased about your praise for our Executive Chef which I am more than happy sharing with him and the culinary teams of our... More 

Zell, Germany
1 review
5 of 5 stars Reviewed 1 week ago

Dear "Al Bustan" Team, I have enjoyed my 3 days stay in your hotel. The service was great, the breakfast excellent. A really professional hotel. I will certainly stay in your hotel on my next Dubai visit!

Review collected in partnership with this hotel

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Traveler, thank you very much for your review. The team and I are very happy to learn that you have enjoyed your stay with us and everything was to your satisfaction. It is our aim to consistently provide superior services and facilities at our hotel, therefore it is always important for us to receive constructive criticism as this feedback... More 

Jeddah, Saudi Arabia
Top Contributor
164 reviews 164 reviews
37 hotel reviews
902 helpful votes 902 helpful votes
3 of 5 stars Reviewed 1 week ago

I had eight hours in Dubai and Emirates airlines sent me to this airport hotel . Five minutes away from the airport with very basic services . Breakfast is less than average and almost all services are less than average, cold staff and they made me feel cheap . The room has an empty mini bar ! !

Was this review helpful? Yes 3
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. I regret to learn that your stay was not as enjoyable as it should have been. Please rest assured that we will take your opinion seriously and your feedback will support us in improving our services. It... More 

Jeddah
1 review
4 of 5 stars Reviewed 1 week ago

it was nice trip i appreciate 1- house keeping staff they very friendly and good in work 2- choice outlet staff is very good specially sunnil and his team, 3- ajmal , victor and shoiab they very helpful in all my stay.

Review collected in partnership with this hotel

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. I am very pleased about your praise for our team members which I am... More 

Dammam , Saudi Arabia
1 review
5 of 5 stars Reviewed 1 week ago

It was my first stay at ALBUSTAN hotel I really recommend travelers to stay at this hotel especially for business. Perfect location; near to Dubai International airport, easy excess to business and shopping centers. Nice cooperative hotel staff.

Review collected in partnership with this hotel

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Traveler, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order... More 

Tampere, Finland
1 review
5 of 5 stars Reviewed 1 week ago

Hotel is located just 2-3 min from airport and hotel pick-up transportation was exellent! I had a Premium room which was very nice and lounge with good breakfast was also great. Pool area is nice, too. I can wholeheartedly recommend this hotel!

Review collected in partnership with this hotel

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, I would like to take the opportunity to thank you for your time and sharing your feedback, following your recent stay here at the Al Bustan Rotana Dubai. It is with great pleasure to read that you have enjoyed your time at the hotel and all was to your satisfaction. It is our aim to consistently provide superior... More 

Bromborough, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I can recommend the Al Bustan Rotana to any type of traveler, I have been a frequent guest in the hotel since 2003 and I am happy to say that the ambiance, staff, rooms, amenities and facilities make this my favorite place to stay in the busy City of Dubai. The rooms are large enough and well appointed with comfortable... More 

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to submit your review and for giving us the honor and loyalty over the recent years. It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction. It is always important for us to receive constructive criticism and praise... More 

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