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Al Bustan Rotana - Dubai

5.0 of 5 Near Dubai International Airport, Casablanca Street, Al Garhoud, Dubai, United Arab Emirates
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Certificate of Excellence 2014
Al Bustan Rotana - Dubai
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Al Bustan Rotana - Dubai
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697 reviews from our community

Traveler rating
    361
    233
    70
    19
    14
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69
147
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302
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (697)
  • Mar-May only
    (147)
  • Jun-Aug only
    (204)
  • Sep-Nov only
    (199)
  • Dec-Feb only
    (147)
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Stellenbosch, South Africa
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our stay was arranged by Emirates Airlines... To accommodate us between flights. We had excellent service and value for money as the airline paid. We arrived in the early hours of the morning and left after breakfast to catch another flight. The breakfast was superb

Was this review helpful? Yes
Haitham_Galal, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest , Thank you for taking the time to post your feedback regarding your stay at our hotel. We are very happy to hear that you have enjoyed your recent stay and that you are pleased with our colleagues and service. We do look forward to the opportunity of once again welcoming you back to Al Bustan Rotana Dubai.... More

1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

Not satisfied. It was my first time in this rotana. It took 40 minutes to checked me it. The lady in the reception didn't know how to server people even talk to people .she could not find my name in the system. It's was over booked then suddenly find a room . In conclusion, it was a bad experience and... More

Was this review helpful? Yes
Haitham_Galal, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Daheri01, Thank you for your comments following your recent stay with us at Al Bustan Rotana. Please rest assured that we have shared all your comments with the relevant team and please feel free to contact me directly on haitham.galal@rotana.com shall you wish to discuss any of your comments further directly with me. We look forward to welcome you... More

Muscat, Masqat, Oman
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is very near to airport which makes it convenient for travellers l. However, there is nothing around the hotel if you want to go around by walking. You will require to get the taxis to get whatever you want to go and it away from bill malls or all attractions. The staff at hole are brilliant.

Was this review helpful? Yes
Haitham_Galal, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Abdullah, Thank you for taking the time to post your feedback regarding your stay at our hotel. We are very happy to hear that you have enjoyed your recent stay with us. We do look forward to the opportunity of once again welcoming you back to Al Bustan Rotana Dubai. Regards Haitham Galal More

Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

this is the 3rd or 4th time we have stayed at the Al Bustan Rotana - this time we stayed for a week. This hotel provides a real 5 star experience - nothing is too much trouble. The staff are excellent and really helpful. The food is superb but it would be good to be able to offer and outside... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Haitham_Galal, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Steve, Thank you for taking the time to post your feedback regarding your stay at our hotel. We are very happy to hear that you have enjoyed your recent stay and that you are pleased with our colleagues and service. We do look forward to the opportunity of once again welcoming you back to Al Bustan Rotana Dubai and... More

Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

i visit the hotel for some business conference on the hotel and stay on it for one night, this place is very nice and for first time i can say don't relay on the first look of the hotel from outside really i was disappoint it look cheap hotel and very old and this is my first look was and... More

Was this review helpful? Yes
Haitham_Galal, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Lina, Thank you for taking the time to post your feedback regarding your stay at our hotel. We are very happy to hear that you have enjoyed your recent stay and that you are pleased with our colleagues and service. We do look forward to the opportunity of once again welcoming you back to Al Bustan Rotana Dubai. Regards... More

Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Was there for one night only. I have noticed that there are staff all over the place - but the wait at the reception to check in and out is really not acceptable. There were no lines - just the process is lengthy. If you handle this part - you will be a fantastic hotel. The service is excellent -... More

Was this review helpful? Yes
Haitham_Galal, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you so much for posting your review We are glad to read that our services and facilities have met your expectations. We will look forward to welcoming you again in the very near future within our hotel. Kind Regards Haitham Galal More

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 1 week ago

My parents were celebrating their 58th Wedding Anniversary during our stay, the housekeeping staff decorated their bedroom beautifully with rose petals, small plates of fresh fruit, small tarts and dates, a lovely touch which was much appreciated. Our stay was superb and every member of staff was professional, friendly and most helpful. I would definitely recommend the Al Bustan Rotana.

Review collected in partnership with this hotel

Was this review helpful? Yes
Haitham_Galal, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you so much for posting your review We are glad to read that our services and facilities have met your expectations. We will look forward to welcoming you again in the very near future within our hotel. Kind Regards Haitham Galal More

Yorkshire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

The Al Bustan Rotana hotel, Dubai is in a perfect location for both business and leisure with an excellent reputation for fine dining. The Club Rotana lounge is a perfect place to wind down after a busy day with afternoon tea and then canopies and beverages early evening.

Review collected in partnership with this hotel

Was this review helpful? Yes
Haitham_Galal, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you for taking the time to post your feedback regarding your stay at our hotel. We are very happy to hear that you have enjoyed your recent stay and that you are pleased with our colleagues and the at Club Rotana lounge We do look forward to the opportunity of once again welcoming you back to Al... More

Long Buckby, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

The hotel was excellent and the staff very attentive. Offered free wifi and free return to airport as I have no cash for taxi. Meals expensive but good choice at Warehouse restaurant next to hotel. Long walk to nearest shopping centre so taxi required to go anywhere. Insist on local taxis to save a money.

Review collected in partnership with this hotel

Was this review helpful? Yes
Haitham_Galal, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Mark, Thank you for taking the time to post your feedback regarding your stay at our hotel. We are very happy to hear that you have enjoyed your recent stay and that you are pleased with our colleagues and service. We do look forward to the opportunity of once again welcoming you back to Al Bustan Rotana Dubai. Regards... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall property is good and very near to Dubai International Airport but far from city. Overall good service, rooms are well decorated and neat. Bathrooms were also good. Only negative is No free WIFI which is norm of the day for any 5 star property. Otherwise would give 5 star for all others.

Was this review helpful? Yes
Haitham_Galal, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Rajeev, Thank you for taking the time to share your feedback on Trip Advisor. We are glad to read that you had an excellent stay with us despite the your comment about free WIFI. We look forward to welcoming you back to Al Bustan Rotana Dubai in the not too distant future. Kind regards Haitham Galal More

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Additional Information about Al Bustan Rotana - Dubai

Address: Near Dubai International Airport, Casablanca Street, Al Garhoud, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Bustan Rotana - Dubai 5*
Number of rooms: 275
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Also Known As:
Al Bustan Rotana - Dubai Hotel Dubai
Al Bustan Rotana Hotel Dubai

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