We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Al Bustan Rotana - Dubai

#81 of 509 Hotels in Dubai
Certificate of Excellence
Near Dubai International Airport, Casablanca Street, Al Garhoud, Dubai, United Arab Emirates
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Al Bustan Rotana - Dubai
Professional photos View all
Browse nearby
Al Bustan Rotana - Dubai
Add Photo

905 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    475
    300
    90
    25
    15
See reviews for
97
184
100
397
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (905)
  • Mar-May only
    (245)
  • Jun-Aug only
    (227)
  • Sep-Nov only
    (201)
  • Dec-Feb only
    (232)
All months
Edinburgh, Scotland
Level Contributor
142 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Great location near the airport - perfect after a couple of long flights. Unfortunately the pool was shut, and they offered a once per day shuttle to another hotel in the chain to visit their pool, which I thought was a bit mean, especially on a weekend. Also, I was really looking forward to Middle Eastern food, especially their Lebanese... More 

Was this review helpful? Yes
Tripoli, Libya
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

totally mor than excellent .every thing you can say is arranged by very high expert company you can't say nothing honestly building rooms restaurants reception wwo breakfast transport swimming area in general we used looking forward to go there to have relaxation above all that you don't her any noise of airplanes at all you fell at home all the... More 

Was this review helpful? Yes
Sao Paulo, SP
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

When I arrived in Dubai, I've foud a lady holding a Sign "Rotana Transportation". The hotel has a stand by the exit of Baggage Claim. They will receive you with a bottle of water and take you to the Hotel in a fancy Jaguar. About the Hotel, I've found the room well decorated, the bed and sheets are comfortable, the... More 

Was this review helpful? Yes
1 of 5 stars Reviewed 4 days ago NEW via mobile

I have been staying at the Al Bustan Rotana since January and spend over 50 days at this spesific property and I observed how the general service decline. I am all for the typical business traveler approach "let me be and I will ask when I need something " but they managed to even get this wrong. One evening I... More 

Was this review helpful? Yes
Eindhoven, The Netherlands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is clean and nice but it's not a luxury hotel. I was here for business and provided a room with no Free internet range (outside my room there was free internet everywhere). My alternative was to use Premium internet which come at a premium price. As a frequent traveler and getting free internet and almost all major hotels... More 

Was this review helpful? Yes 2
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, I would like to take the opportunity to thank you for your time and sharing your feedback, following your recent stay here at the Al Bustan Rotana Dubai. I regret to hear that you had reason to complain. We appreciate your comments with regards to the Internet offer. Please rest assured that I already spoke with the respective... More 

Cape Town, South Africa
Level Contributor
59 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I have used this property several times, courtesy of Emirates. The staff are fantastically attentive, the restaurant classy and yet buffet-style, so you feel no pressure, and the rooms well appointed. The wifi is free for EK passengers; a definite bonus above other hotels used by EK.

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to submit your review after your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction. It is always important for us to receive constructive criticism and praise... More 

Southampton, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I would give this Hotel has top marks for service. For business travellers It is in a great location close to the airport and is fairly easily placed for access to the rest of Dubai. It has all the amenities you would ever need.

Review collected in partnership with this hotel

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, on behalf of my entire team I would like to thank you for submitting this excellent review. It was with great pleasure to learn that you enjoyed your time at our hotel, as it is our main intention to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time.... More 

khartoum,Sudan
1 review
5 of 5 stars Reviewed 1 week ago

The staff in the front desk were amazing.The room was cleaned and well organized.The atmosphere as general was great.The food was great and the view was not bad.The staff at the door were very welcoming. I will come back for sure.

Review collected in partnership with this hotel

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for reviewing your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the... More 

Washington DC, District of Columbia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an adequate Dubai hotel. If the Park Hyatt is 5-Star, then this place is 4 at best. Lobby is modern gaudy, but clean and basically nice. The rooms however are a complete disappointment. Very mediocre. No real style, not very large, and the bathrooms look like something from a 70s Greek Restaurant. Breakfast buffet was average. Service was... More 

Was this review helpful? Yes 1
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, I would like to take the opportunity to thank you for your time and sharing your open and honest feedback, following your recent stay here at the Al Bustan Rotana Dubai. I regret to hear that you had reason to complain. We appreciate your comments with regards to your the handling of the Internet. Please rest assured that... More 

Singapore, Singapore
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Was on a stopover in Dubai for one night and stayed in this hotel. With the great price offered the service provided went beyond the price. The staff at reception was very accommodating and offered early check-in, as my flight landed in Dubai at approximately 8am and I only expected to be able to leave my luggage in the hotel... More 

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to submitting your excellent review. It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main... More 

Questions? Get answers from hotel staff and past guests. Ask a question

548 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (226)
Viewed
Hotel & grounds (58)
Viewed
Dining (23)
Viewed
Room/suite (43)
Viewed
Bathroom (16)
Viewed
View from room (8)
Viewed
Pool/beach area (14)
Viewed
Business center/function rooms (2)
Viewed
Family/play areas (1)
Viewed
Other (61)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (294)
Viewed
Amenities (56)
Viewed
Changing Rooms (12)
Viewed
CLub Rotana Premium Room (47)
Viewed
Club Rotana Suite (72)
Viewed
Pool (7)
Viewed
Regular Suite (53)
Viewed
The Hotel (47)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Hotel & grounds (3)
Viewed
Dining (5)
Viewed
Pool/beach area (2)
Viewed
Room/suite (14)
Viewed
Business center/function rooms (2)
Viewed
Other (2)
Check In Check Out
Price Your Stay
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay