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Al Bustan Rotana - Dubai

#87 of 512 Hotels in Dubai
Certificate of Excellence
Near Dubai International Airport, Casablanca Street, Al Garhoud, Dubai, United Arab Emirates
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Al Bustan Rotana - Dubai
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Al Bustan Rotana - Dubai
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930 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (930)
  • Mar-May only
    (245)
  • Jun-Aug only
    (252)
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    (201)
  • Dec-Feb only
    (232)
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Wiltshire, UK
Level Contributor
146 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We just stayed the one night between flights from the UK to Mautirius, but I actually wish it could have been longer. The hotel is literally moments from the airport in a taxi. We arrived a midnight; hot, tired and cross from the rugby-scrum that is the airport at night to peace, calm, cool, tranquility - and a upgrade: for... More 

Was this review helpful? Yes 1
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As usual this hotel is maintaining its five star ranking strongly and provides exceptional service and comfort....the grand foyer is very inviting and the rooms r spacious and well maintained....highly recommended

Review collected in partnership with this hotel

Was this review helpful? Yes
Muscat
1 review
3 of 5 stars Reviewed 5 days ago NEW

I have been staying in this property but my experience of rooms is bad. The room stinks. However, the service at the restaurant is superb. There is one waiter whose name unfortunately I am forgetting Ameer or don’t remember was excellent. Once in restaurant you get personalised service .

Review collected in partnership with this hotel

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. I regret to learn that your stay was not as enjoyable as it should have been. Please rest assured that we will take your opinion seriously and your feedback will support us in improving our services. It... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Can't recommend highly enough for that special Friday brunch. Cusine covers many different geographical locations. But the fresh seafood is our favourite. Management so strong in the service they provide, also in their attitude to any small critism. They react quickly and positively to make perfect the smallest of things. A resteraunt we have frequented regularly over many many years... More 

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

I had a great time at the Al Bustan Rotana. They made my time in Dubai very worthwhile because of their quality customer service as well as facilities they offered. I will advise people to stay there.

Review collected in partnership with this hotel

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order... More 

Bangalore
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good place to stay and the location was awesome opposite road to terminal 3 in Dubai, the amenities are really good in property, Food was delicious and hygienic, staff member are very cooperative and friendly

Review collected in partnership with this hotel

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order... More 

Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Aside from the $10 M&Ms (I'm not kidding), and slightly worn bed base, this hotel is quite good. What stands out is the service. On request, I had extra slippers delivered (it turned out a pair was already there; I just hadn't found them), an extension cord and even a full-size clothing steamer. I called late at night to confirm... More 

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order... More 

Dubai
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is conveniently located close to the airport, but this is quite far from the new areas of Dubai. It can be around 15-20 minutes to reach the Downtown and 25-35 minutes to reach Marina if traffic is good. Many options for food, Benihana and Blue Elephant are among my favourite. The rooms are spacious and nice however, the... More 

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. I regret to learn that your stay was not as enjoyable as it should have been. Please rest assured that we will take your opinion seriously and your feedback will support us in improving our services. It... More 

Perth, Australia
Level Contributor
107 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 1 week ago

Was provided a room here by Emirates as I had an extended layover. For an airport hotel, I wasn't expecting much, however, it was surprisingly good. All the facilities you'd expect for an upmarket hotel including pool, internet, restaurant, and room service. It is located right next to the airport (so in the middle of nowhere) and therefore I woudn't... More 

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Traveller, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order... More 

Stouffville, Ontario, Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Upon arriving at 9am, we were able to check in and we were upgraded to a suite with an adjoining rooms for our 2 teens. Conveniently located close to the airport. The pool is a great refresher with the scorching July temps. Certainly recommend.

Was this review helpful? Yes
Sven_Fritzsche, Manager at Al Bustan Rotana - Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay with us at the Al Bustan Rotana, Dubai. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order... More 

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