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Shangri-La Hotel, Dubai

#49 of 502 Hotels in Dubai
Certificate of Excellence
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Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Best prices for: 1 room 1 guest
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Shangri-La Hotel, Dubai
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Shangri-La Hotel, Dubai
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1,095 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
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  • Chinese (Simplified) first
  • Czech first
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  • English first
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  • All months
    (1095)
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    (334)
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  • Sep-Nov only
    (250)
  • Dec-Feb only
    (331)
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Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

Travelled for work, stayed for 5 nights in the Deluxe Sea View Room. ACCOMMODATION Hotel is conveniently located in Financial District; 15 - 20mins drive to airport, 10mins drive or 1 metro stop to Dubai Mall, 10mins drive or 2 metro stops to World Trade Centre. Room was very spacious at 45sqm, and offered views of the city and sea.... More 

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Aflag
1 review
5 of 5 stars Reviewed 2 days ago NEW

Very pleasant stay at shangrila Dubai. I didn't expect to be remarkably but it was :)) it is a truly Asian hospitality serve by very efficient and dedicated team, always smiling and offering assistance, remembering our names and even our room number truly woooow. It is so special to feel your are known and recognised. The room was amazing facing... More 

Review collected in partnership with shangri-la.com

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Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to express our gratitude at the Shangri-La Hotel, Dubai and for taking your precious time to write your experience in Trip Advisor. We are delighted to read with your positive comments during your last visit. It is from your feedback that we will be able to uphold our commitment to excellence. Your kind words will... More 

Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Shanri-La hotel, Dubai is an amazing property to stay wt family. Me and my family had a wonderful stay there and have a lot of good memories with us. The restaurants and room service are just xllnt. Will recommend this hotel to one and all.

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to read your excellent satisfaction concerning your recent stay with us, highlighting our restaurant service and hotel facilities. Once again, we thank you for your patronage at the Shangri-La Hotel as we look forward to welcome you back in... More 

Winterthur, Switzerland
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is excellent and the staff is very friendly. As with many hotels of this category the furnitures, carpets and facilities look the same no matter where you are in the world and do not reflect the style of local tradition and culture. The hotel has a nice pool and lounge on top of the parking deck and offers... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to read your excellent feedback and enjoyed your recent stay with us, commending our pool facilities and colleague services, whom shall be inspired by your satisfaction. Once again, we thank you for your patronage at the Shangri-La Hotel as... More 

Dubai, United Arab Emirates
1 review
1 of 5 stars Reviewed 2 days ago NEW

this is very bad hotel, staff attitude is bad, if one visitor come to see you at your room even for less than 1 hour the hotel shall charge you for additional cost of 150 AED * number of your stays days !!!!!!

Review collected in partnership with shangri-la.com

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Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time in sharing your feedback on TripAdvisor after your last stay at Shangri-La Hotel, Dubai. I read with great concern that we have disappointed you with our employees. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. Please... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had to travel lately to Dubai several times staying in different hotels around SZR. To date Shangri-la proves to be the only one I'd return to for my next trip, such a spotless experience throughout. The only unpleasant experience was a very loud party in a room next to mine at 4am, had to call the security and it took... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor. We are most concerned to read that you have encountered noise nuisance from a neighbor room, which unfortunately affects your sleep. Please accept our sincere apologies for the inconvenience caused. Rest assured that our security team shall further strengthen their walk-through in the night to ensure... More 

Kuwait
1 review
5 of 5 stars Reviewed 5 days ago NEW

everything in this hotel are excellent. The room is comfortable, the location is excellent the staff are very friendly and the service is awesome. The breakfast buffet is small though but the food and the service is very good

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review our hotel on TripAdvisor. We are most grateful for your comments. We are delighted to hear of your positive feedback about our service and facilities. As we strive to perfect our guest's experience, it will be my pleasure to share your thoughts with the team in recognition of... More 

Cork, Ireland
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just back from a five night stay. On arrival we were expecting the hotel to be average enough to after reading some negative reviews, but we were wrong. It was absolutely fantastic. Our room was on the 34th floor roadside and we experienced no noise levels. All staff are so helpful and accommodating. The hotel location is spot on. The... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to read your excellent feedback concerning your recent stay with us, highlighting our colleague services, room features, our food and beverage outlets and hotel facilities. Once again, we thank you for your patronage at the Shangri-La Hotel as we... More 

Reno, Nevada
1 review
5 of 5 stars Reviewed 6 days ago NEW

As titeled super luxury hotel, stayed for 3 nights on the way to Asia what a great experience we had the hotel is lovely the staff are amazing, the pool is great and the spa experience was very memorable. We had the best view in Dubai watching burj Dubai day an night. The service is quick and efficient. Yes it... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to read your excellent feedback concerning your recent stay with us, highlighting our colleague services and hotel facilities. Once again, we thank you for your patronage at the Shangri-La Hotel as we look forward to welcome you back in... More 

Toronto
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Yes, don't miss it !! What a lovely hotel to stay in Dubai, I usually don't write reviews and share my wants about my travel and hotel experience, but I have to say the truth this place is awesome and perfect in every thing. In terms of privacy is perfect, I had a meeting and little gathering for my friends... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are overwhelmed to hear your positive feedback about our service, and our colleagues whom shall be inspired by your kindhearted words. Once again, we thank you for your patronage at the Shangri-La Hotel as we look forward to welcome you back... More 

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Deluxe Room with Burj Khalifa View (54)
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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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One Bedroom Suite with Sea View (78)
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