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Shangri-La Hotel, Dubai

#46 of 500 Hotels in Dubai
Certificate of Excellence
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Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
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Shangri-La Hotel, Dubai
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Shangri-La Hotel, Dubai
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1,054 reviews from our community

Traveler rating
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    237
    56
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    38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
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Camberwell, Victoria, Australia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I would encourage anyone booking directly through this hotel to thoroughly double check your booking. We booked through the hotels reservation team and due to the limited English of the hotel reservation team i repeated myself to make sure all would be correct. I booked an 'advanced purchase' room as i knew the Australian dollar would continue to fall thereby... More 

Was this review helpful? Yes 2
Gent
Top Contributor
113 reviews 113 reviews
30 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We celebrated Valentine's day at Shangri-la Dubai and loved our stay here. We like to stay at Shangri-la Resorts and were not let down by this hotel. The hotel is located in the business area of Dubai but only a few minutes by car (or shuttlebus) from Dubai Mall and downtown. The beach, the Marina and The Palm are far... More 

Was this review helpful? Yes 1
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are overwhelmed to hear your positive feedback about our room’s view, location and our pool. Once again, we thank you for your patronage at the Shangri-La Hotel as we look forward to welcome you back in near future. Yours Sincerely, Laurent... More 

reading
Top Contributor
53 reviews 53 reviews
52 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

excellent location, friendly staff, the ikandy is an awesome hang out place, very nice sauna facilities the only thing is that the pool closes at 10 pm we had a huge spacious apartment and the service was very good, attentive staff members, beautiful view the hotel is getting a bit old so a bit of a revamp would help 3... More 

Was this review helpful? Yes 1
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are overwhelmed to hear your positive feedback about our rooms view and location, our Spa facilities, Ikandy and most importantly for us our colleagues whom shall be delighted and inspired by your kind words. Thank you for your suggestion regarding our... More 

Roodepoort
1 review
2 of 5 stars Reviewed 3 days ago NEW

front desk was disappointing, only on checkout. hidden costs on invoice. even though paid in advance.. really missed the opportunity to impress. they failed. location was good, great views. i will give them that.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We would like to express our gratitude for the positive feedback you provided us about our rooms view and location. We are most concerned to read about your unpleasant experience during your last stay. Please accept our sincere apologies for your disappointment... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The location of the Hotel is on the main road which is good for getting around but very busy day and night. It was a clean bright and we'll run hotel. Room was spacious and decorated very nicely . Breakfast was nice no complains , good variety of hot and cold , tea and coffee. Maybe more used for business... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are overwhelmed to hear your positive feedback about, our room view and facilities, our location and breakfast varieties. Once again, we thank you for your patronage at the Shangri-La Hotel as we look forward to welcome you back in near future.... More 

Jeddah, Saudi Arabia
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I recently stayed in this hotel for 5 nights. The room was on the 38 floor with stunning view. Very spacious. The hotel is conveniently located on the main road of Dubai, few minutes walk to the nearest metro station. Taxis are always available at the gate. The little unknown treasure is that at the backside of the hotel, there... More 

Was this review helpful? Yes 1
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are overwhelmed to hear your positive feedback about our room’s view, location and most importantly for us our colleagues whom shall be delighted and inspired by your kind words. Once again, we thank you for your patronage at the Shangri-La Hotel... More 

Warminster, United Kingdom
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed 4 nights after leaving cruise ship and overall a very nice modern hotel with beautiful rooms and great dining. My personal annoyance was the pool area thou very nice it had the I-Kandi franchise attached to it meaning constant beating music all evening with seemingly no time to just relax quietly after a busy day enjoying Dubai. Perhaps younger... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We would like to express our gratitude for the positive feedback you provided us about our rooms and our dining facilities. We are most concerned to read about your unpleasant experience. Please accept our sincere apologies for your disappointment from ikandy’s volume... More 

hong kong
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

5 of us rendezvoused for our annual board meeting for 2 days at the Shangrila. Despite good rooms, impressive restaurants (especially or the Friday brunch, in which you can order from any of the other restaurants in the hotel), and good location near the airport (only 15 mins by taxi), or entire stay was spoilt by a chronically understaffed front... More 

Was this review helpful? Yes 2
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for sharing us your feedback on TripAdvisor after your last stay at Shangri-La Hotel, Dubai. We are pleased to have you as our guest and we treasure your loyalty. I read with great concern that we have disappointed you with our timeliness and efficiency of service of our front office desk, as well as the AED... More 

Cork, Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stopped in Dubai for three days coming back from our honeymoon and this hotel was really great. The hotel is immaculate and all the staff went above and beyond for us. The breakfast is to die for and our room was on the 37th and had great views on Dubai. We could make our the "World" islands out our... More 

Was this review helpful? Yes 2
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are overwhelmed to hear your positive feedback about our room’s view, location and most importantly for us our colleagues whom shall be delighted and inspired by your kind words. We would like to take this opportunity to congratulate you for your... More 

Colchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stopped for a two night break on our way back from Australia. The hotel is excellent and in a good position to see the sites of Dubai. The resturaunt booked by the concierge to watch the fountain display was very good. The service from all staff was first class.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are overwhelmed to hear your positive feedback about our services, location and most importantly for us our colleagues shall be delighted and inspired by your kind words. Once again, we thank you for your patronage at the Shangri-La Hotel as we... More 

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