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Shangri-La Hotel, Dubai

#48 of 514 Hotels in Dubai
Certificate of Excellence
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Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
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1 room 1 guest
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Shangri-La Hotel, Dubai
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1,193 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (1193)
  • Mar-May only
    (345)
  • Jun-Aug only
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  • Sep-Nov only
    (250)
  • Dec-Feb only
    (331)
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North Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Excellent hotel. Superb customer service. Very clean. Hospitality at is best. Will definitely stay again. From the time that we arrived to the time we left the employees treated us like we were Vip's in the hotel.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 5
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to hear your remarkable feedback about our colleagues hospitality and overall services. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With Best Regards, Gerhard Hecker, General Manager More 

Vancouver, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I've stayed at Shangri La hotels before, this Dubai hotel lives up to the quality of the brand. The hotel itself is beautiful, service is exceptional with the concierge giving us details on any questions we had during our 3 day stop over. We upgraded to a Burj Khalifa view room which is definitely worth it. The food was great... More 

Was this review helpful? Yes 5
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to share comments of your experience on Tripadvisor. We are delighted to learn about your kind compliments which we will share with all our colleagues concerned. It is our privilege to have you staying with us and it... More 

London, United Kingdom
Level Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had a lovely stay at the Shangri La on our way to Australia. We managed to get an early check in because it was the quiet season. We had room service breakfast (available all day) at 3pm when we woke up trying to get onto Australian time - this was a really high standard. I was disappointed that I... More 

Was this review helpful? Yes 5
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to hear your positive feedback about our hotel facilities and our overall services. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With Best Regards, Gerhard Hecker, General Manager More 

Level Contributor
171 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 stars Reviewed 1 week ago

As ShangriLa I expected more. We had an upgrade so the room was very nice with a beautiful view to Burj Khalifa. But..the food at the buffet restaurant was average and the atmosphere not good for a 5stars hotel, the service at Chinese restaurant very bad, cause it was too slow and why if I came before other guests the... More 

Was this review helpful? Yes 1
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, I read with great concern your comments on your recent stay with us. It is evident that we have fallen short of the expectations that we have set for ourselves and you are certainly entitled to expect. We noted your feedback with the restaurants concerned and look forward to redeem ourselves on your next visit. Thank you for... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first Shangri-La experience and it did not disappoint. From the moment we stepped through the door we were blown away by the decor and the personalised, caring service offered by the friendly international staff. We had a "Burj Khalifa" view room on Level 38 and it was just stunning - spacious, luxurious and a true home away... More 

Was this review helpful? Yes 9
Gerhard H, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to share comments of your experience on Tripadvisor. We are delighted to learn about your kind compliments which we will share with all our colleagues especially to the Hoi An and Banquet team. We look forward to welcoming... More 

Brisbane, Australia
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Half of the rooms in this hotel face the Burj Khalifa and the other half face out to sea where you can see the World Islands on a clear day. They are furnished beautifully and the room that we stayed in had two double beds. We had breakfast in the restaurant downstairs each morning and the bathroom in our hotel... More 

Was this review helpful? Yes 7
Gerhard H, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to share comments of your experience on Tripadvisor. We are delighted to learn about your kind compliments on overall hotel facilities and service which we will share with all our colleagues concerned. We regret to learn of your... More 

Dublin
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We only spent two nights at the Shangri-La but we found it excellent. Little things like allowing us a late check out before a long flight really helped. The breakfast was one of the best I'd had and it's a nice place to sit and relax and has an interesting mix and pretty pleasant mix of international travellers. A real... More 

Was this review helpful? Yes 10
Laurent B, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to share comments of your experience on Tripadvisor. We are delighted to learn about your kind compliments which we will share with all our colleagues concerned. It is our privilege to have you staying with us and it... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nothing to complain about whatsoever! The room was really nice, comfy bed, very well maintained by the housekeeping team. All the staff were friendly and always happy to help. The restaurants were fantastic, I had my nicest ever curry in Junoon. I would defo go back!

Was this review helpful? Yes 8
Laurent B, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us. We are delighted to read your excellent feedback on our room layout, restaurants and specially recognizing the hard work of our housekeeping colleagues whom will be inspired by your kind words. Our heartfelt gratitude for your patronage and we look... More 

Melbourne, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a lovely room on the 38th floor. Used room service and couple of times - very quick and pleasant. The staff were very helpful and efficient. Their shuttle bus to the shopping centres was a great asset. Breakfast each morning was brilliant - anything your could possibly want.

Was this review helpful? Yes 7
Laurent B, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to sharing your experience. It is thoroughly appreciated that you found our overall products and services to your satisfaction. As we strive seamless guest's experience, it will be my pleasure to share your thoughts with the team in... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Every single staff at the hotel has excellent attitude in service. From the Receptionist, the Chief concierge,to the waiters they just so helpful. And i can see that they are enjoying their work. THEY all made my stay really special. My room was strategically just opposite the world tallest building n the view is just spectacular every morning ! !

Was this review helpful? Yes 7
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for taking some of your precious time to write about your experience. We are delighted to hear your positive feedback regarding the excellent service of our colleagues especially our Chief Concierge Renel and Reception team, whom shall be inspired by your satisfaction. Thank you once again for choosing Shangri-La Hotel, Dubai and... More 

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