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Shangri-La Hotel, Dubai

#45 of 500 Hotels in Dubai
Certificate of Excellence
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Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
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Shangri-La Hotel, Dubai
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Shangri-La Hotel, Dubai
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1,047 reviews from our community

Traveler rating
    699
    234
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    37
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137
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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Cork, Ireland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stopped in Dubai for three days coming back from our honeymoon and this hotel was really great. The hotel is immaculate and all the staff went above and beyond for us. The breakfast is to die for and our room was on the 37th and had great views on Dubai. We could make our the "World" islands out our... More 

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Colchester, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stopped for a two night break on our way back from Australia. The hotel is excellent and in a good position to see the sites of Dubai. The resturaunt booked by the concierge to watch the fountain display was very good. The service from all staff was first class.

Review collected in partnership with shangri-la.com

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Perth, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Amazing service, food, rooms and location! Was celebrating my engagement and they did everything to go out of their way to make it a special stay! I would recommend this place to anyone! Great free shuttle bus that runs to the mall too. Chris Wilson

Review collected in partnership with shangri-la.com

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Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our stay at shangrila Dubai was classy and extremely memorable. The moment the booking was made the am arrangement was perfect and expectations were excesseded and delivered. Thanks you so much and see you next trip .

Review collected in partnership with shangri-la.com

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Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are overwhelmed to hear your overall positive feedback about our services. Once again, we thank you for your patronage at the Shangri-La Hotel as we look forward to welcome you back in near future. Best Regards, Laurent Bourgeois, Resident Manager More 

Nottingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Unfortunately my recent review of this hotel was in Dubai not Abu Dhabi as filed I can only think it was my mistake,when typing.I do apologise.This was the icing on the cake,we finished our Australian holiday in Dubai and the Shangri La was out of this world.The staff were superb, from the Doorman and upward.A very busy but also tranquil... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking your time out to give us some feedback during your stay. We are overwhelmed to hear your overall positive feedback about our services, food varieties and our colleagues whom shall be inspired by your kind words. Once again, we thank you for your patronage at the Shangri-La Hotel as we look forward to welcome... More 

Nivelles, Belgium
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a perfect hotel. The rooms are huge and well appointed. The large marble baths are very nice. There is lots of closet and drawer space. The amenities are of good quality. Everyone is very friendly and helpful.

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking your time out to give us some feedback during your stay. We are overwhelmed to hear your overall positive feedback about our services, food varieties and our colleagues whom shall be inspired by your kind words Once again, we thank you for your patronage at the Shangri-La Hotel as we look forward to welcome... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for several days before flying to Hong Kong.We were allocated a room on the 37th floor with an amazing view of The Khalifa just across the road...The pool and I-Kandi club was a great chill out zone after a busy day sight seeing.......Reception staff very friendly and helpful.....Would visit again and recommend it to anyone looking for a... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to read your satisfaction about our room view, our pool and ikandy, shuttle service and our colleagues whom shall be inspired by your kindhearted words. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not... More 

Liverpool, United Kingdom
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A brilliant 2 nights here. Hotel prices were high because of Easter but this hotel was worth every penny!! We arranged a stopover package with Emirates so we got picked up from airport and taken to the hotel. We arranged a desert safari tour with the hotel - it was brilliant and excellent value for money. Picked up at 3pm... More 

Was this review helpful? Yes 1
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking your time out to give us some feedback during your stay. We are overwhelmed to hear your overall positive feedback about our services, room facilities, food varieties at Dunes Café, and our colleagues shall be inspired by your kind words Once again, we thank you for your patronage at the Shangri-La Hotel as we... More 

Orlando, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just returned from a long weekend visit to Dubai. My daughter and granddaughter were visiting us from the United States (we live in Abu Dhabi) and I wanted to show them the sights of the city of Dubai. I was concerned about the quality of our hotel and the location as my granddaughter is only 10 months old. I... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking your time out to give us some feedback during your stay. We are overwhelmed to hear your overall positive feedback about our services, and location, our room facilities and breakfast at Dunes Café, our colleagues shall be inspired by your kind words. Once again, we thank you for your patronage at the Shangri-La Hotel... More 

Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

A very good hotel in the heart of downtown Dubai. A short stroll from the nearest metro stop flyover. Adjacent to the Sheikh Zayed highway (E11) which is great for access but there is noise from it which can be heard from the rooms but the higher up you are the less you can hear. These higher rooms also offer... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to read your satisfaction about our room facilities and view, our breakfast, and our colleagues whom shall be inspired by your kind words. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant... More 

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