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Shangri-La Hotel, Dubai

#55 of 527 Hotels in Dubai
Certificate of Excellence
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Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
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1 room 1 adult
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Shangri-La Hotel, Dubai
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1,403 Reviews from our TripAdvisor Community

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Dubai
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great Hotel, Super clean rooms, excellent size. Great food. The one bedroom suite has a great view and big enough. The check-in and check-out is quick and everyone is helpful at the reception. Room service is great and the food was really good. The only downside of the hotel i believe is the horizon lounge, Not as expected from Shangdi-la,... More 

Helpful?
Thank Hs G
London, United Kingdom
Level Contributor
218 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for 4 nights on the way to Hong Kong with my husband and loved the hotel the moment we walked in. The staff were friendly and helpful and the look of the hotel was first class. Our room was stunning and had everything in there we wanted and we had a really amazing view as well which I'll... More 

Helpful?
Thank Kat_Orr
Swindon, United Kingdom
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very professional and warm welcome. Room was not available when we arrived but after less than 1 hour we were shown up to our room. Very spacious and with a wonderful view of central Dubai with the Burj almost opposite. Very well equipped with everything that we would need for a short stay. A free shuttle was available every hour... More 

Helpful?
Thank lomos14
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The service of the hotel is good. However, the cost of Latte coffee are really surprised me. By the way, they don't have hot beverages in the menu, so when I saw the bill I have got a shock, 40 AED for Latte is too much even in the hotel. Dear Management your pool bar is empty.... think about it.

Helpful?
2 Thank ira862016
Gurgaon
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We travelled as a group of 5 families and we loved Shangril-La. Everything was perfect from start to end. Children enjoyed the pool and we enjoyed jacuzzi. Food was great, hospitality even better. We were on 32nd floor and the view was great. I will recommend it to everyone who visits Dubai.

Helpful?
2 Thank NitinRG
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Nitin, Thank you very much for taking your previous time to share your experience. We are overwhelmed to hear your positive feedback about our product and hotel facilities. We thank you for your patronage at the Shangri-La Hotel, Dubai as we look forward to welcome you back in near future. Yours sincerely, Gerhard Hecker, General Manager More 

Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

For the price we paid, nothing really jumps out at you in terms of the room itself. Honourable mentions - Excellent service. The people were amazing and would go out of their way to help you. The location was quite good as well.

Helpful?
2 Thank Umair D
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Umair, Thank you for taking the time to share feedback following your stay. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. It is our privilege to be of service to you and we are looking forward to welcoming you back at the Shangri-La Hotel, Dubai. With... More 

Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel for the first days of our honeymoon. We had a really nice room (Burj Khalifa view). Service was lovely - we found a delicious chocolate cake to celebrate our honeymon and also petals decorations on the bed! Swimming pool really nice, restaurants and bars as well. I would recommend it for sure! Great locations as... More 

Helpful?
1 Thank Jazzlove15
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your stay. We are delighted to hear that you had an enjoyable experience whilst staying with us during your honeymoon. It is our privilege to be of service to you and we are looking forward to welcoming you back at the Shangri-La Hotel, Dubai. With... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Stayed in a 2 bedroom apartment. Service excellent. The person who cleaned the apartment ,Raju was excellent. Good food. It is close to Dubai Mall and has an hourly bus, which is very convenient. Staff are polite and try to make your stay comfortable.

Helpful?
1 Thank 662nihalg
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your stay. Your kind comments are indeed rewarding and I will share your commendation to Raju, whom will be delighted to learn that his efforts have been appreciated. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future.... More 

Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff were friendly and professional, location is on Skeikh Zayed Road which is near business center,good view from the window, nice and spacious rooms, Burj Khalifa and World Trade Centre are nearby.

Helpful?
1 Thank Roopeshparikh
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you very much for posting your review on TripAdvisor. It was a great pleasure to have you stay with us and we are glad to know that you enjoyed your time here at the hotel. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Yours sincerely, Gerhard Hecker, General... More 

Montreal, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Shangri La in January 2016. The view of the Burj Khalifa from my room was simply Fantastic!! The room is pretty nice. What's also great about this hotel is that one of the nicest nightclub in Dubai (The Act) is located inside and they also have a very nice lounge area with shisha and drinks! The... More 

Helpful?
Thank Sarah D
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Sarah, Thank you for taking the time to share your feedback following your stay. We are delighted to hear that you enjoyed your stay with us. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in... More 

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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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