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Shangri-La Hotel, Dubai

#48 of 509 Hotels in Dubai
Certificate of Excellence
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Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
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Shangri-La Hotel, Dubai
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1,133 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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Adelaide
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I know what to expect with this chain when I stay in Horizon Club and it delivered - concierage staff are excellent and arranged a private trip to Abu Dhabi which was not possible with recognised Tour Operators during Ramadan. Good location

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to write your experience in TripAdvisor. We are delighted to hear your positive feedback regarding our Horizon Club and recognized the excellent service of our colleague in Concierge, whom shall be inspired by your satisfaction. Thank you once... More 

Delhi
1 review
5 of 5 stars Reviewed 4 days ago NEW

The 3 bedroom appartment was spacious and comfortable with a fully equipped kitchen and big living room and dining table.Housekeeping staff was efficient in day to day cleaning.We requested for an early check in and late check out which was taken care of.All our needs were met.Staff was very prompt.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for staying at Shangri-La Hotel, Dubai during your recent trip to Dubai and for taking the time in writing a review in TripAdvisor. Your comments are much appreciated. Your complimentary remarks regarding your stay, your room and specifically the excellent service from our colleagues were a delight to read. We are glad to have made your... More 

Brisbane, Australia
Level Contributor
149 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Shangri-la in transit to Greece a few weeks ago. We arrived close to midnight and left the hotel again before eight in the morning, so cannot comment on facilities outside the room. In any case, the staff members we dealt with were well-trained and the room was quiet and nicely furnished. The bath was gorgeous after... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review our Hotel on TripAdvisor. We are delighted to read with your wonderful experience during your last visit. It is from your feedback that we will be able to uphold our commitment to excellence. Your kind words will surely motivate all our colleagues, whom shall be inspired by your... More 

Dubai, United Arab Emirates
Level Contributor
8 reviews
7 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

So I've only been here to use the facilities and not actually stayed here.. However, I was VERY impressed with the place.. Even the men's changing area has it's own vanity room surrounded by mirrors.! I didn't stay there long lol The pool was just right - nice size, not packed out with kids, great service - as many towels... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to write your experience in Trip Advisor. We are pleased to read your satisfaction with our Health Club, pool facilities and food quality. Your feedback will be shared with our Chef and Health Club Manager, whom shall be... More 

Monte-Carlo, Monaco
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 stars Reviewed 1 week ago

Noisy room on thé 36 floor... Room serviçe, i order chocolaté cake and ask them thé quality of thé chocolate quality. His answer Was 99% cacao which Is impossible, i reply that he lie to me and ask to speak With thé manager, 5. Minutes later, a other Man call me and he apolosize to me and told me that... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time in sharing your feedback on TripAdvisor. We read with great concern that we have disappointed you with noise, the unavailability of our Tiramisu desserts and our Hot Chocolate description. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to... More 

Dubai, United Arab Emirates
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Collette is a great host with good recommendations of food to order take her help to order some great food. We had very good time it is a beautiful ambience. Welcome drink was nice and had unique taste.

Was this review helpful? Yes 2
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to write your experience in TripAdvisor. We are delighted to hear your positive feedback regarding our Shang Palace restaurant and recognized the excellent service of our colleague Collette, whom shall be inspired by your satisfaction. It is our... More 

Vienna, Austria
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel for world weary business travelers looking for a home away from home in Dubai. The beds are amazing and the staff are intuitive and very much about service. It is a true 5 star and will set the tone for a great experience in Dubai. Perhaps better then the Armani and Kempinski Breakfast is amazing... More 

Was this review helpful? Yes 3
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are overwhelmed to hear your positive feedback about our facilities, breakfast and our colleagues whom shall be delighted by your kind words. Once again, we thank you for your patronage at the Shangri-La Hotel as we look forward to welcome you... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

Wasn't there for too long, but service and staff were great. Breakfast was great, nothing to complain about. Room was spacious and had all things needed. Location was quite far from the beach but was very close to Dubai mall. Not the same as the shangri la in Singapore but was good enough

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to express our gratitude at the Shangri-La Hotel, Dubai and for taking your precious time to write your experience in Trip Advisor. We are pleased to hear your encouraging comment about our rooms, facilities and colleagues whom will be inspire by your satisfaction. Once again, we thank you for your patronage at the Shangri-La Hotel... More 

Lisbon, Portugal
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I’ve been there 4 nights for a business conference. Nice 5 star hotel. Although is not a new hotel and you can see that on some appliances (especially in the bathrooms) it is pretty comfortable and well managed. I’ve stayed in a double room suite that was enormous: bathroom with tub, walking closet, kitchenette equipped with all the basics for... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to sharing your experience in TripAdvisor. It is thoroughly appreciated that you found our overall products and services to your satisfaction. I am more than glad to share your compliments with colleagues, Suman whom will be delighted to... More 

The Hague, The Netherlands
Level Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very pleasant hotel, good location, downtown and 15 mins drive from the airport. Very friendly and attentive staff, breathtaking views of the Burj Khalifa. My guess it is one of the older hotels in Dubai - you can tell it is not the latest, however it is very classic in style. Very pleasant lobby and the downstairs restaurant, classical bar... More 

Was this review helpful? Yes 1
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to write your experience in TripAdvisor. We are delighted to hear your positive feedback about our facilities, service and our colleagues in Horizon Club, special mention to Jyoti , whom shall be inspired by your kindhearted words. It... More 

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2-Bedroom Apartment with Burj Khalifa View (124)
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Deluxe Room with Burj Khalifa View (54)
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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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One Bedroom Suite with Sea View (78)
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