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Shangri-La Hotel, Dubai

#48 of 512 Hotels in Dubai
Certificate of Excellence
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Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
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Shangri-La Hotel, Dubai
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Shangri-La Hotel, Dubai
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1,169 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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Abu Dhabi, United Arab Emirates
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 days ago NEW

I stayed in a 3 bedroom apartment for two nights with my family. 1-The cleaning quality is not that much. There was a small Gecko in the bathroom which was disgusting!! 2-Also the bedding sheets were smelly and the rooms had a bad smell. 3- While we were in the apartment a rude housekeeping enter our apartment without knocking the... More 

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Stockholm, Sweden
Level Contributor
83 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A very good hotel with great service and a very friendly staff. Hotel's restaurants are good if you don't want to leave the premises. The pool is OK. Good transportation's; fast access to the highway for taxis and rentals, 15 min. from the airport and 5 min from the subway. One bad thing; teenager can't access the gym, even with... More 

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Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great place to stay. The staff at the Horizon Club lounge is exceptional. I find this to be a great business and family hotel as well. The location is ideal. It is not too far from the airport and the proximity to the Downtown area makes things easy.

Review collected in partnership with shangri-la.com

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Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel offers everything that you would expect from this luxury hotel brand. The foyer is superb and very stylish with a real sense of making you feel like a film star as you check in. The food is superb, especially at the breakfast buffet, which was one of the best that i have tried. It does however cater more... More 

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England
Level Contributor
76 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 1 week ago

A week before we arrived I requested an East facing view for the sunrise and that was sorted along with an upgrade so that was the start! As everybody knows it's really the staff that make any hotel stand out amongst the competition. Our 7 night stay really was superb we had some fantastic help from Philip Lawrence at the... More 

Was this review helpful? Yes 3
France
Level Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at a serviced apartment at Shandri-la as a family with 2 kids for 5 nights in June 2015. It was a rather disappointing experience in comparison to the other establishments of the region that we had done previously. The apartment was not very well equipped, I missed plenty of utilities. I believe that it was possible to call... More 

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Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time in writing a review in TripAdvisor. We are pleased to have you as our guest and we are delighted that you were satisfied about our room features and Restaurants. Thus, I read with great concern that we have disappointed you with provided utilities in our rooms and In Room Dining quality of... More 

Riyadh, Saudi Arabia
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Shangri la hotel in Dubai is being one of my favorite hotels when visiting Dubai either for business or as a couple. It has a good service nice pool area. Lobby are is always nice to set at and enjoy a coffee or tea. Rooms are so superior and clean.

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Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to write your experience in TripAdvisor. We are delighted to read your positive feedback about our services, rooms and Lobby Lounge. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future.... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The checkin process is quick. The rooms are clean , fresh and sanitized. The staff is very warming and helpful. They love what they do. You have the best breakfast and in room dining. Facilities and comfort wise it's well priced. The spa treatments are amazing. The convenience of evening walk is valuable especially you have Coffee From Tim Hortons... More 

Review collected in partnership with shangri-la.com

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Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to hear of your positive feedback about our services from In Room Dining, breakfast at Dunes Café, Spa & room facilities, check–in experience and our colleagues whom will be inspire by your kind words. Thank you once again and... More 

Abuja
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

I have an overall very positive impression of this hotel and would gladly recommend my friends and associates to share this amazing experience. I loved our stay in the hotel, particularly its excellent location in the heart of Dubai's downtown leisure and financial district.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you very much for taking the time to review our hotel on TripAdvisor. We are overwhelmed to hear your recommendation and positive feedback about our hotel services and location. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Yours sincerely, Laurent Bourgeois, Resident Manager More 

Srinagar, India
Level Contributor
114 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 stars Reviewed 1 week ago

I say poor in comparison to some very great comparable options. Obviously its competition isn't some average hotel so in this class and brand i was expecting more so it just didn't meet our expectations at all service had delays and we had to often wait for so many things. slow on many things. THe renowned shangrila hospitality and touch... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time in sharing your feedback on TripAdvisor after your last stay at Shangri-La Hotel, Dubai. We are delighted to read your satisfaction during your last visit with our room facilities and hotel location. I read with great concern that we have not met your expectations with our Restaurants and room assignment, please accept... More 

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Executive Studio with Burj Khalifa View (59)
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One Bedroom Suite with Sea View (78)
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