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Shangri-La Hotel, Dubai

5.0 of 5 Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
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Certificate of Excellence 2014
Shangri-La Hotel, Dubai
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981 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rome, Italy
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

first time in Dubai with my wife. I had previously booked Armani hotel but that was a bit expensive for this time. We needed something quite and a 5 Stars hotel that catered to business travellers (so that we will have the swimming for ourselves) --) and a place close to the centre. We found this hotel on jet setter.com... More 

Was this review helpful? Yes
Kuwait
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We are a family of 5, we booked a two bedroom apartment which was great. the rooms are generous in size, plenty of wardrobe, large living, dining area, and a big size well equipped kitchen. The beds are comfortable, the apartment is clean, and having three bathrooms is very convenient. location is great, 5 minutes by car to Dubai mall,... More 

Was this review helpful? Yes 1
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to read your satisfaction with your stay at our hotel and it was our pleasure to be at your service. We look forward to welcoming you and your family back to Shangri-La Hotel, Dubai in the not too distant... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

Loved the location and overall the quality of hotel was wonderful. Stayed in a superior suite which was large and had gorgeous views of Burj Khalifa. Enjoyed sun baking at ikandy, the resident pool/bar and had fantastic breakfasts each morning at Dunes Cafe. Travel to other locations was cheap by taxi and door men were always very attentive. One afternoon... More 

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Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for your comment on TripAdvisor during your stay. We are delighted to read the positive feedback about our rooms, ikandy Ultra Lounge, breakfast at Dunes Café and our colleagues most specially our door men whom shall be motivate by your kind words. Please accept our apologies for the inconvenience we have caused you at our hotel... More 

United Kingdom
1 review
1 of 5 stars Reviewed 6 days ago NEW

During my 3 night stay at the Shangri-la, me and my friend were fairly happy with our stay there, when, at 4:00 am after my friend had went out to buy cigarettes and came back, the phone then wouldn't stop ringing , the door knocking was as high as a church bell, and all that was only because they needed... More 

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Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for sharing us you feedback on TripAdvisor after your last stay at Shangri-La Hotel, Dubai. I read with great concern that we have disappointed you in the late evening with regards to obtaining your friends credentials. We shall review your feedback with the Department Heads concerned and take appropriate action. Please accept our sincere apologies for... More 

Lisbon, Portugal
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Excellent welcoming. Staff is very professional and smiling. Service at poll Bar is very effective. Rooms are spacious and calm. Breakfast is excellent and varied. Free Wifi is available in all parts of the Hotel. Excellent location, with a hourly shuttle to Dubai Mall. To be recommended for business or vacation.

Was this review helpful? Yes 1
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to write your experience. We are overwhelmed to hear your recommendation and positive feedback about our service at pool bar, rooms, hotel facilities, shuttle bus services, breakfast at Dunes Cafe and our colleagues whom will be inspired from... More 

bn12
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

What a fantastic view fro our room on the 37th Floor. Lovely hotel with attentive and helpful staff. We used the reliable shuttle bus on several occasions to the Dubai Mall. Hotel kindly booked our tickets for the Big Bus (hop on hop-off) which was very useful. We ate in the ground floor Cafe one evening and enjoyed the sumptuous... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for your time in sharing your experience. We would like to express our gratitude for the positive feedback you provided us about our rooms, shuttle bus service, Dunes Café restaurant and our colleagues especially our Duty Manager, they shall be highly motivated with your generous and kind feedback. Please accept our apologies for the inconvenience caused... More 

Abu Dhabi, United Arab Emirates
Contributor
11 reviews 11 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

I am a Jade Golden Circle member (membership 503 092009 314). I have extensive experience of Shangri La hotels. The Dubai property is not up to standards in terms of customer service. Processy, occasionally aggressive and impolite in my perception. Not the typical Shangri La experience. I will personally avoid in the future and invite you to reflect whether you... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for sharing us you feedback on TripAdvisor after your last stay at Shangri-La Hotel, Dubai. I read with great concern that we have disappointed you with your overall Hotel experience, our service, standards and processes. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly... More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Shangri-La Dubai for a two day business trip. The reality is that this is not of the same standard as the flag ship Shangri-la in Singapore. It, however, still boasts impeccable service and friendly staff who cannot do more for you. The rooms are large and well equiped The evening drinks at the Horizon Club were... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking your time to give us some feedback during your stay. We are delighted to read your gracious comments about our Horizon room features, restaurants and our colleagues especially the Horizon team whom shall be inspired by your kind words. Please accept our sincere apologies for not meeting your expectations from our Horizon food selection.... More 

Cairns, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a wonderful 2 night stay at the Shangri-La at the end of my week long holiday in Dubai. We were on the 32nd floor and had a room overlooked the Burj Khalifa... quite spectacular indeed! Our room was a nice size with a lovely bathroom and we very much enjoyed sitting in our comfy chairs by the window... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking your time out to give us some feedback during your stay. We are delighted to read your gracious comments about our rooms, pool & spa facilities and our services during your stay. Please accept our apologies for our bed being too hard for your preference. Once again, we thank you for your patronage at... More 

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Me and my sistervstayed at the Shangri La in January. The hotel is very average for a 5-star, worse, not better. We had booked a studio apartment, from the Shangri La wwebsite directly. I also did the pre arrival gistration online that was supposed to speed up check in. but upon arrival were told that the room type is not... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for your comments on TripAdvisor after your last stay at Shangri-La Hotel, Dubai. I read with great concern that we have disappointed you with our check-in promptness even though you did your pre-registration online, and for making you await your room category which was smaller than the studio which you originally booked. It is evident that... More 

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Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 301
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TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Expedia, Cheap Tickets, Hotels.com, getaroom.com, Priceline, Travelocity, Agoda, Odigeo, Jetsetter and Tingo so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#25 Romantic Hotel in Dubai
#34 Spa Hotel in Dubai
#35 Family Hotel in Dubai
#47 Luxury Hotel in Dubai
#57 Business Hotel in Dubai

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