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Shangri-La Hotel, Dubai

5.0 of 5 Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
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Certificate of Excellence 2014
Shangri-La Hotel, Dubai
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Shangri-La Hotel, Dubai
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975 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
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bn12
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

What a fantastic view fro our room on the 37th Floor. Lovely hotel with attentive and helpful staff. We used the reliable shuttle bus on several occasions to the Dubai Mall. Hotel kindly booked our tickets for the Big Bus (hop on hop-off) which was very useful. We ate in the ground floor Cafe one evening and enjoyed the sumptuous... More 

Was this review helpful? Yes
Abu Dhabi, United Arab Emirates
Contributor
11 reviews 11 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I am a Jade Golden Circle member (membership 503 092009 314). I have extensive experience of Shangri La hotels. The Dubai property is not up to standards in terms of customer service. Processy, occasionally aggressive and impolite in my perception. Not the typical Shangri La experience. I will personally avoid in the future and invite you to reflect whether you... More 

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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Shangri-La Dubai for a two day business trip. The reality is that this is not of the same standard as the flag ship Shangri-la in Singapore. It, however, still boasts impeccable service and friendly staff who cannot do more for you. The rooms are large and well equiped The evening drinks at the Horizon Club were... More 

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Cairns, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had a wonderful 2 night stay at the Shangri-La at the end of my week long holiday in Dubai. We were on the 32nd floor and had a room overlooked the Burj Khalifa... quite spectacular indeed! Our room was a nice size with a lovely bathroom and we very much enjoyed sitting in our comfy chairs by the window... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking your time out to give us some feedback during your stay. We are delighted to read your gracious comments about our rooms, pool & spa facilities and our services during your stay. Please accept our apologies for our bed being too hard for your preference. Once again, we thank you for your patronage at... More 

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Me and my sistervstayed at the Shangri La in January. The hotel is very average for a 5-star, worse, not better. We had booked a studio apartment, from the Shangri La wwebsite directly. I also did the pre arrival gistration online that was supposed to speed up check in. but upon arrival were told that the room type is not... More 

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Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for your comments on TripAdvisor after your last stay at Shangri-La Hotel, Dubai. I read with great concern that we have disappointed you with our check-in promptness even though you did your pre-registration online, and for making you await your room category which was smaller than the studio which you originally booked. It is evident that... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

having arrived early and the room wasn't ready yet i was asked if i would like to wait at the pool, which had a great view of the city. the room was big with a kitchenette. concierge was helpful with booking night safari's and helping with planning trips to Atlantis

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for your patronage at the Shangri-La Hotel, Dubai and for taking your precious time to write your experience. We are overwhelmed to read your positive feedback about our room features, hotel location and our colleagues whom shall be inspired by your kindhearted words. We look forward to welcoming you back to Shangri-La... More 

Slidell, Louisiana
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my second trip to Dubai and second time staying at the Shangri-La. This year I was in a corner room that had a nice view of the Burj K and Sheikh Zayed Road. The room was comfortable and clean. The location was perfect for me as I was in town for an exhibition. It's only a ten minute... More 

Was this review helpful? Yes 1
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. We are delighted to read of your positive feedback about our pool features, room facilities and our Concierge team whom shall be motivated by your praise. Thank you once again and we look forward to your next visit at Shangri-La Hotel, Dubai.... More 

Cairo, Egypt
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

As a long stay guest I will never think of changing Shangrila hotel , it's in the heart of Dubai 15 mins max from airport , 5 mins from the biggest mall in UAE (Dubai mall) , 5 mins to trade center and difc , service there is the best compared to other hotels I have experienced from room service... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your stay. We are delighted to read your positive view about our hotel services, Business Center facilities and mostly our colleagues whom will surely be motivates with your kind words. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too... More 

San Francisco, California
Contributor
18 reviews 18 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are worth the money and more, a very good value for a very cleverly appointed rooms. The check was quick and the receptionist took me to the room and made sure I would know my way around the room and its facilities. Although I was on business, but the hotel did not convey business hotel atmosphere to me,... More 

Was this review helpful? Yes 1
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for your time in writing your feedback in TripAdvisor. We are glad to read your positive comments about our check in services, room facilities and our Front office receptionist and our colleague whom shall be inspired by your kind words. We are greatly concerned about your dissatisfaction regarding our hotel facilities, breakfast at Dunes Café, our... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel for two nights and everything was ok until I went to their spa to get a massage. I felt that the massage was over priced for the quality of massage I was receiving and when I returned to my room, AC stopped working. Past 10 PM, I had a technician come over to the room... More 

Was this review helpful? Yes
Laurent B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor after your last stay at Shangri-La Hotel, Dubai. We are pleased to have you as our guest and we treasure your loyalty. I read with great concern that we have disappointed you with our Spa treatment and its pricing, as well as the inconvenience with your AC system. It is evident... More 

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Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 301
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Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Spa Hotel in Dubai
#36 Family Hotel in Dubai
#46 Luxury Hotel in Dubai
#49 Business Hotel in Dubai

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