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Shangri-La Hotel, Dubai

#54 of 527 Hotels in Dubai
Certificate of Excellence
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Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
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Shangri-La Hotel, Dubai
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1,409 Reviews from our TripAdvisor Community

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Jakarta, Indonesia
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Club floor has tremendous views, excellent breakfast, nice lunch time snacks and plenty of cocktails after 5pm....included The Spa and Gym are 2 of the best I have seen in Dubai hotels and the iCandy night time bar by the pool is a lot of fun

Helpful?
Thank Cameron K
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

One of the best hotels I stayed in just like I did at Marina Bay Sands in Singapore. Everyone working there spoke with respect and was great experience. Would recommend this hotel while we there there got free upgrade to King size bed and Burj Khalifa view room. Room itself was big and very clean. All staffs were very nice... More 

Helpful?
1 Thank Nisha S
Chandigarh, India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel with friends. The hotel has a excellent view. We enjoyed the jacuzzi and the pool..... The rooms are big and service was good. The food and the cusine have a good variety and is very good.

Helpful?
Thank beenukhn
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your stay. We are delighted to hear that you had an enjoyable experience whilst staying with us. It is our privilege to be of service to you and we are looking forward to welcoming you back at the Shangri-La Hotel, Dubai. With best regards, Gerhard... More 

UAE
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We had a lovely time at Shangri-La where we stayed for one night. The staff are super friendly, the executive room was beautiful with access to the executive lounge and a buffet breakfast. We had booked Ikandy Ultralounge, for our dinner and evening out and that was a great choice. Tamara at reception was super friendly and helpful especially after... More 

Helpful?
Thank chocobon
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Frank, Thank you for taking the time to share your feedback on TripAdvisor following your stay. Your kind comments are indeed rewarding and I will be sure to let Tamara and the rest of my colleagues know, they will be delighted to learn that their efforts have been appreciated. We look forward to welcoming you back to Shangri-La Hotel,... More 

Dubai
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great Hotel, Super clean rooms, excellent size. Great food. The one bedroom suite has a great view and big enough. The check-in and check-out is quick and everyone is helpful at the reception. Room service is great and the food was really good. The only downside of the hotel i believe is the horizon lounge, Not as expected from Shangdi-la,... More 

Helpful?
1 Thank Hs G
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your comments on TripAdvisor following your recent stay with us. We are delighted to read your excellent feedback on our hotel service and facilities. Your feedback on our Horizon Club Lounge is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities... More 

London, United Kingdom
Level Contributor
218 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for 4 nights on the way to Hong Kong with my husband and loved the hotel the moment we walked in. The staff were friendly and helpful and the look of the hotel was first class. Our room was stunning and had everything in there we wanted and we had a really amazing view as well which I'll... More 

Helpful?
1 Thank Kat_Orr
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your comments on TripAdvisor following your recent stay with us. We are delighted to read your excellent feedback on our hotel services and facilities. Our heartfelt gratitude for your patronage and we look forward to your next visit at Shangri-La Hotel, Dubai. With Best Regards, Gerhard Hecker, General Manager More 

Swindon, United Kingdom
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 1 week ago

Very professional and warm welcome. Room was not available when we arrived but after less than 1 hour we were shown up to our room. Very spacious and with a wonderful view of central Dubai with the Burj almost opposite. Very well equipped with everything that we would need for a short stay. A free shuttle was available every hour... More 

Helpful?
Thank lomos14
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you very much for posting your review on TripAdvisor. It was a great pleasure to have you stay with us and we are glad to know that you enjoyed your time here at the hotel. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We... More 

Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The service of the hotel is good. However, the cost of Latte coffee are really surprised me. By the way, they don't have hot beverages in the menu, so when I saw the bill I have got a shock, 40 AED for Latte is too much even in the hotel. Dear Management your pool bar is empty.... think about it.

Helpful?
2 Thank ira862016
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, We would like to thank you for taking your time to write a review on TripAdvisor. Your feedback with regards to the beverage price is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. It has been a pleasure to have you stay with us and we hope that... More 

Gurgaon
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We travelled as a group of 5 families and we loved Shangril-La. Everything was perfect from start to end. Children enjoyed the pool and we enjoyed jacuzzi. Food was great, hospitality even better. We were on 32nd floor and the view was great. I will recommend it to everyone who visits Dubai.

Helpful?
2 Thank NitinRG
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Nitin, Thank you very much for taking your previous time to share your experience. We are overwhelmed to hear your positive feedback about our product and hotel facilities. We thank you for your patronage at the Shangri-La Hotel, Dubai as we look forward to welcome you back in near future. Yours sincerely, Gerhard Hecker, General Manager More 

Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

For the price we paid, nothing really jumps out at you in terms of the room itself. Honourable mentions - Excellent service. The people were amazing and would go out of their way to help you. The location was quite good as well.

Helpful?
3 Thank Umair D
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Umair, Thank you for taking the time to share feedback following your stay. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. It is our privilege to be of service to you and we are looking forward to welcoming you back at the Shangri-La Hotel, Dubai. With... More 

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