My husband, our young baby (8 months old) and I made our first visit to Dubai last month. After many suggestions from our friends and family we decided to try the Sheraton by the creek. The hotel looked beautiful from out and was as gorgeous inside (but quite old). Kudos for first impressions. We were met by a smiling Receptionist...
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I spent two weeks at the Sheraton. The location is in Deira (overlooking the Creek), in the older part of Dubai.
Check-in was professionally handled and the room was clean and nicely kitted out. My room overlooked the Creek - views are good with very large windows: Burj Khalifa pokes up in the distance, and yachts are moored beside the...
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Dear Englishmanabroad148,
Thank you very much for the comments which you expressed in your review of our hotel. It’s great to see you took time to share a detailed experience here in Tripadvisor thus giving the future bookers a hint on what to expect in Dubai and in our hotel.
Should your travel plans bring you back to Dubai in...
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My wife and I stayed there last June for 5 days, my wife loved it, I thought it was very good.
Great location, good staff, I know it is a foreign country for us but I do wish that if hotels want to cater for English speaking tourist, I wish they would employ better English speaking staff , the food...
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Dear pj-greenmount,
It’s great to see you took time to share your valuable feedback with us and thank you very much for the comments which you expressed in your review of our hotel.
We have noted that we did not meet your expectations with regards to the bread rolls quality in the Lobby Café and the communication skills of our...
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I recently spent a week at the Sheraton Dubai Creek Hotel, and was overall very happy. We had a few issues but they were corrected. When I initially checked in my room smelled. It may of been that the carpets had just been cleaned. I called the front desk, and they changed my room. Another issue we had, is we...
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Dear madeluca5,
Thank you very much for the overwhelming comments which you expressed in your review of our hotel. We are happy to know that you have enjoyed your stay with us and that our facilities, food and location met your expectations. It’s great to see you took time to share your valuable feedback with us.
We have noted that...
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This hotel is 15 min. drive from airport, close both to old town and new areas.
Good value for money,mainly for buiness travellers.
The view on the creek is very nice at night.
The Vivaldi restaurant serves dishes close to Italian cuisine, there is lso an Indian restaurant quite interesting.
No discos, no nightclub, hence very calm at night.
Service...
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Dear PATRACLEO,
It’s great to see you took time to share your valuable feedback with us and thank you very much for the comments which you expressed in your review of our hotel.
Should there be anything that we can do for your next visit, please do not hesitate to contact us.
The Management
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We stayed just one night on our way back to Toronto from Cape Town. Having read some of the previous unfavourable reviews on Tripadvisor I was a little nervous about the booking. How unfounded that turned out !! We arrived at 7:00 am and of course check in is usually around 11:00 am. However, they found a very nice room...
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Dear NiagaraDave,
Thank you for taking time to share your valuable feedback with us. We are happy to know that you still have decided to go ahead with your booking with us despite the unfavorable reviews here in Tripadvisor. It is our goal to satisfy our guests, so every comment we get is a great help to improve our services....
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I have always thought that 5 star Hotels in Dubai are amazing! It was a disappointment!
We arrived to the hotel after a LONG LONG trip. we found out the room is not booked!!!
If yuo want to experience the real Dubai,,, don't go there!!!
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Dear Abby089,
Thank you for staying at the Sheraton Dubai Creek Hotel & Towers in February 2012 and for your comments concerning your stay.
You have mentioned that you’re room was not booked when you arrived. For this reason, can you please let us know how did you book with us? There are a lot of ways to do the...
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The hotel is located in Deira the old part of the city, close to the Union metro station, with fabulous view of the Creek and the new city, ask for a creek view room heading to the sea.
The room spacy all window with the creek view, v.good breakfast, the Italian rest Vivaldi average.
They ask for 1000DHS pre-authorise charge,...
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Dear MICHALISIM
Thank you very much for taking time to review our hotel.
We have noted that we did not meet your expectations especially with regards to the mini bar refund, the desert safari that was not arranged for you and the noise from the main air-condition. Please be assured that we will review these points with the concerned department...
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I go through Dubai very frequently. For a business traveler, Sheraton Dubai Creek is a great choice. It’s located by the Dubai Creek, just a short taxi ride away from the airport. Hotel grounds are immaculate. The lobby impresses with liberal use of marble, soft lighting, and soaring ceiling. A welcoming glow permeates the interior of the hotel. I stayed...
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Dear Charles60956,
Thank you very much for the overwhelming comments which you expressed in your review of our hotel and we appreciate that you always book with us.
We are happy to know that you have enjoyed your stay with us and that our facilities, food and location met your expectations. It’s great to see you took time to share...
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We arrived at the Sheraton, for a weekend away from Kuwait, where we work and live. We had reserved a room, with view on the creek and a king-size bed. When we arrived , they did not have room available and put us in room especially for handicapped people. We were not too happy about that because it meant it...
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Dear TomandMarion,
Thank you very much for taking time to review our hotel.
We have noted that we did not meet your expectations especially with regards to the room availability and the breakfast. Please be assured that we will review these points with the concerned department head for improvement.
We hope that this isolated case will not prevent you from...
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