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All 469 Dubai hotels

Sheraton Dubai Creek Hotel and Towers

5.0 of 5 Hotel   |   Baniyas Street, Creek Road | P.O. Box 4250, Dubai, United Arab Emirates
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Sheraton Dubai Creek Hotel and Towers
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79%
Ranked #115 of 469 hotels in Dubai
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 days ago
HighExpectationsGuy Dubai, United Arab Emirates
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here this week, after our flight was cancelled. We were long time supporters of the Sheraton Creek before the refurbishment, and she is looking better than ever. Great team of folks running the place, and a wonderfully re-imagined Vivaldi. Expect a few hiccups as they get the team fully up to speed, but give it a visit soon.

Was this review helpful? Yes 1
Gys V, Administrative Assistant to the General Manager at Sheraton Dubai Creek Hotel and Towers, responded to this review

Dear HighExpectationsGuy, Thank you very much for your kind words and for sharing your most recent experience at the newly refurbished Sheraton Dubai Creek Hotel and Towers. We are very glad to know that despite your short stay with us your were able to enjoy our upgraded products. The Vivaldi by Alfredo Russo is one of the aspects that we... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

huge room, top class breakfast. perfect place to spend 3 days. right on the creek which was so pretty. lots to do and nothing was a problem. still quite a drive from the main attractions but wasn't a problem. would love to come back to Dubai and stay here again.

Was this review helpful? Yes 1
Gys V, Administrative Assistant to the General Manager at Sheraton Dubai Creek Hotel and Towers, responded to this review

Dear Moonstonejune, Thank you for your feedback regarding your very recent stay at the newly refurbished Sheraton Dubai Creek Hotel & Towers! We are very happy to learn that you have enjoyed your stay with us and we look forward to welcoming you back on your next visit to Dubai. In the meantime in order to keep you updated with... More

Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Spacious room, good location, staff could be friendlier though...Has a decent breakfast spread with a good view. Since we didn't spend a lot of time in the hotel, cant really comment on the spa or other restaurants in the hotel. All in all nothing to complain about but nothing to particularly rave about either.

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Gys V, Administrative Assistant to the General Manager at Sheraton Dubai Creek Hotel and Towers, responded to this review

Dear nm2149, Thank you very much for sharing your feedback on your experience at the Sheraton Dubai Creek Hotel & Towers. We are delighted to inform that the hotel had undergone a full renovation in order to upgrade the facilities and be better positioned to serve guests in the future. Furthermore, we are excited to share that we are in... More

Northwich, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here June 2013 and enjoyed it immensely. Small issue at check in and was resolved very firmly by me with a member of staff who was trying to be Authoritive. Pool ok, very quiet which we liked and breakfast was more than palatable. I am now led to believe that the hotel has undergone major refurbishment and we would... More

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Gys V, Administrative Assistant to the General Manager at Sheraton Dubai Creek Hotel and Towers, responded to this review

Dear Ollybobbles, Thank you very much for your review. We highly appreciate that you have taken the time to share your feedback on your stay here at our property. We are pleased to inform that at present we are undergoing a full renovation in order to upgrade our facilities and be better positioned to serve guests in the future. Furthermore,... More

Munich, Germany
Top Contributor
156 reviews 156 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 11, 2014

The check-in process was complicated and took Long, however a received an upgrade then as an excuse. Thank you. The concept and architecture is unique. The Restaurant concepts are nice, the easy going Entertainment is for single travellers nice, the Food Quality could be better in correlation to Price. The Location offers many possibilities. Improvements required: The interior design of... More

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Gys V, Administrative Assistant to the General Manager at Sheraton Dubai Creek Hotel and Towers, responded to this review

Dear Kurt K, Thank you for your feedback regarding your stay at the Sheraton Dubai Creek Hotel & Towers. Although we are sorry to learn that you have not been happy with your experience with us however we are grateful that you have shared these to us as these give us the necessary platform on how to improve on our... More

england
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed March 7, 2014

This review is well overdue and it was March 2013 that we stayed here for my 40th birthday which I would say was spoilt by this hotel. We have stayed in Dubai approx 20 times staying at top end hotels and middle of the range too. Having found a good deal for club room on last minute.com booked for my... More

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Gys V, Administrative Assistant to the General Manager at Sheraton Dubai Creek Hotel and Towers, responded to this review

Dear vic007, Thank you for feedback regarding your stay at our property. We are indeed grateful that you shared this information as this gives us the necessary platform on how we can improve our products and services. On the other hand, we are truly sorry to hear about your experience that has marred your impression of our hotel. We highly... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 4, 2014 via mobile

Stayed there last year ,lovely hotel great views of creek but hotel very badly managed,needs new structure as for dubai standards its not good. Men fixing carpets at lobby outside my doir drills going bar food very expensive for minute portions ,sorry wont be back dont like wasting my hard earned euros

Was this review helpful? Yes 3
Gys V, Administrative Assistant to the General Manager at Sheraton Dubai Creek Hotel and Towers, responded to this review

Dear FERGIE666666 , Thank you for sharing your review in TripAdvisor. We highly appreciate your feedback as this gives us a clear indication on how and where we can improve. On the otherhand, we are very pleased to inform that the Sheraton Dubai Creek Hotel & Towers is undergoing a full refurbishsment at present in order to upgrade our facilites... More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 25, 2013

The hotel is a nice hotel but not what you expect from a five star hotel....it is very normal...not luxurios but overall it is clean..excellent service...all ppl are friendly...wouldnt highly recommend it

Was this review helpful? Yes 1
Gys V, Administrative Assistant to the General Manager at Sheraton Dubai Creek Hotel and Towers, responded to this review

Dear ramyebeid, Thank you very much for sharing your review on your stay the Sheraton Dubai Creek Hotel and Towers! We are pleased to know that although the hotel was not quite as you had expected, however you were highly satisfied of its cleanliness, services and most of all, the team who has taken care of you whilst you were... More

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 12, 2013

My husband and I were booked into a creek-view room from 24th August to 27th August 2013, a booking we had made in late 2012. However when we arrived at 4.30am after a long flight from Brisbane, the hotel was in complete darkness and was cordoned off. Can you imagine our shock! Our chauffeur drove us to the next Sheraton... More

Was this review helpful? Yes 2
Gys V, Administrative Assistant to the General Manager at Sheraton Dubai Creek Hotel and Towers, responded to this review

Dear Janice W, Thank you very much for your feedback. We are very sorry to learn about your experience during your trip to Dubai which has marred your impression on our hotel. We would highly appreciate if you can contact us on the below email, as we need to get more insight on what has transpired your experience. Email: gys.vidal@sheraton.com... More

Podborany
Contributor
19 reviews 19 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 1, 2013

This hotel with the nice atmosphere is close to the Dubai airport, with the nice wiew to the Dubai Creek (sun set side). The spa in this hotel is very nice and luxury, even the hotel is not directly on the beach. There is possible to go to the beach by the hotel shuttle. I had very large and very... More

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Gys V, Administrative Assistant to the General Manager at Sheraton Dubai Creek Hotel and Towers, responded to this review

Radek K, Thank you very much for you review and rating, reflecting your experience at the Sheraton Dubai Creek Hotel and Towers! We are happy to learn that you have enjoyed your stay with us and that our location and facilities have made your stay with us worthwhile. Furthermore, we excited to inform that in order to improve our hotel... More

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Additional Information about Sheraton Dubai Creek Hotel and Towers

Also Known As:
Sheraton Dubai
Sheraton Dubai Creek
Dubai Sheraton
Address: Baniyas Street, Creek Road | P.O. Box 4250, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#77 Business Hotel in Dubai
#104 Luxury Hotel in Dubai
#115 Top resorts Hotel in Dubai
#115 Spa Hotel in Dubai
#141 Family Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Creek Hotel and Towers 5*
Official Description (provided by the hotel):
With magnificent views overlooking the Dubai Creek the hotel is superbly located near the main commercial and shopping districts, the Gold Souk and Spice Souks. Next to water taxis which allows for a short taxi ride to Dubai Museum, Heritage, Village and Old Dubai Souk. Close to Dubai International Airport. 262 spacious city & creek view rooms and suites. Five International restaurants, café and bars. ... more   less 
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