Complete lack of service is visibly due to an overall attitude issue of the personnel engaged with only very few positive exceptions such as concierge and head-waiter at breakfast. Sorry to say, but service is one of the very few key criteria that allows one top address to differentiate from another and managing corporate culture is always the GM's task.... More

One cannot help but being impressed upon entering this hotel - what a grand lobby! I was attending a conference that was being held here and arrived about 01.30 in the morning. The hotel sent a car and driver to pick me up at the airport; I was tired but greeted warmly and efficiently at check in and promptly ushered... More

It was my second time to stay at Sheraton Dubai Creek Hotel and I stayed here in January 2012 for 5 nights to attend medical conference. The location is convenient but away from new Dubai city. Once again in club room I enjoyed good service with express check in, generous delicious breakfast, access to club lounge and free pick up... More

Given the price, the service we received was dreadful. The staff were rude and abrupt. The Sheraton preferred guest rooms were not stocked with the items promised. When we asked for directions to nearby landmarks, we were not advised that the distance and confusing street layout made it advisable to take a taxi. There were, however, two major problems that... More

My wife and I spent 2 nights at this hotel. First off, it is located in a good area, right on the Creek. We paid around $300/night for a King bed with a creek view. Well, we did get all of that. But, we were put in a wheel chair accessible room. The room itself was fine, but the bathroom... More

Well located if you want to be near the market. The rooms are nice but the hotel needs serious renovation! Taking a shower can be quite an adventure, bacause, as the pipes are so old, you can get a fast change in temperature, that can really burn you. More

I would recommend this hotel if you are in Dubai just for a couple of nights as a stop over.It is literally 5 mins from the airport so it made our three night stop over en route to South Africa really convenient and a relaxing start to the holiday.The Creek area is not the most bustling of the four main... More

UAE or Emirates Airlines offers a Free of charge layover in Dubai if it is in your Itinerary. January 13, 2012 I took advantage of this service from New York no visa required.I chose this hotel because of the favorable rates offered by Starwood Preffered.It is a beautiful well rounded hotel with helpful and polite people.Dubai was not our final... More

I did not go through TA reviews before booking. Only checked this site before my arrival and I did not expect much., Surprisingly on arrival I've had a nice impression. Lobby was large and well kept, staff very kind and everything went smooth, not the quickest check in honestly but smooth. They offered an upgrade with my room which I... More