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All 483 Dubai hotels

Holiday Inn Downtown Dubai

4.0 of 5 Hotel   |   Al Rigga rd, Dubai 29499, United Arab Emirates
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Ranked #278 of 483 Hotels in Dubai
A recent review
4 of 5 stars reviewed 2 weeks ago
helen h Nantwich, United Kingdom
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222 reviews from our community

Traveler rating
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    62
    33
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26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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  • Chinese (Simplified) first
  • English first
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1 review
2 of 5 stars Reviewed 2 days ago NEW

I was surprised that such hotel been given 4 star the facts should be given 3 Only . Dust was all over the place on the room above the tables the alarm clock the bed head board . The nose was vary loud that I could not sleep well until 9 on the morning the house keeping keeps nocking the... More

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1 review
1 of 5 stars Reviewed 4 days ago NEW

Really it's the worst hotel i ever seen , i changed three rooms to get a hot water in the bathroom , the noise is every where , you can follo the conversation for the another beside rooms , there is no calm , non-professional hospitality services , everything unclean and not safe to be used

Was this review helpful? Yes
2 reviews
2 of 5 stars Reviewed 1 week ago

Recently me and my friend (30th October till 4th November) stayed in Holiday inn downtown. Reason of choosing this hotel is ONLY for its location, which is the ONLY plus to stay in this hotel. Needs serious renovation, door locks were not working (especially in our room), satellite TV is nothing, no international channels (except very few with bad reception),... More

Was this review helpful? Yes
Rafiek A, Room Division Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, We greatly appreciate your feedback of our property. I deeply apologize for any inconvenience you experienced with any of our services during your stay. the items you have mentioned regarding the Hotel condition we are in process to make renovation in the hotel so we value your feedback Please be assured that we treat this matter seriously... More

Nantwich, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My husband and I have had two recent stays at this hotel, the first was for three nights at the beginning of October and the second was again for three nights at the beginning of November. The reason for our stays was that we were travelling too and from Australia and had chosen to break the journeys in Dubai to... More

Was this review helpful? Yes 1
Rafiek A, Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, Thank you so much for your review of our hotel during your recent stay. I am pleased to hear you enjoyed your stay with us and that you feel you received a great service. It is something our staff take great pride in, Your feedback is very important to us, and it will be shared with the... More

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

* He was cooperative * he was arranging cars very quickly * he has arranged the trips nicely I m recommending him for your future trips in the UAE * he was driving car to the beach in a polite manner * he was a good organiser

Was this review helpful? Yes
Rafiek A, Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, Thank you so much for your review of our hotel during your recent stay. I am pleased to hear you enjoyed your stay with us and that you feel you received a great service. It is something our staff take great pride in, Your feedback is very important to us, and it will be shared with the... More

York, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My wife and i stayed at the Holiday Inn Al Rigga for one night in late October as we had an early departure (5.30 am) for the airport next morning. As I am an IHG Rewards club card holder we were warmly welcomed and given a large room on the 5th floor. Although the building and the room were quite... More

Was this review helpful? Yes 1
Rafiek A, Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, We greatly appreciate your feedback of our property. I deeply apologize for any inconvenience you experienced with any of our services during your stay. the items you have mentioned regarding the Hotel condition & noisy we are in process to make renovation in the hotel so we value your feedback Please be assured that we treat this... More

Dubai
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This property is not worthy to be part of the Holiday Inn family. Everything basic is just too horrible. The shower head is not working properly. It is very noisy, you can follow conversations and everything else in the next room. The toilets don't flush in many rooms. The TV is not working properly in several rooms. You get old... More

Was this review helpful? Yes 1
Rafiek A, Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, We greatly appreciate your feedback of our property. I deeply apologize for any inconvenience you experienced with any of our services during your stay. the items you have mentioned, so we value your feedback Please be assured that we treat this matter seriously and actions will be taken by the team accordingly, Once again, we appreciate you... More

Singapore
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

aside for old facilities, staff even if they are trying, are still not up to hospitality standard. No dental kit (was told they don't have any stock) and towels in the room. You can hear people from the next room as well. Restaurant and pool area looked motel quality. Worst thing - hubby and I got POISONED! we had dinner... More

Was this review helpful? Yes 1
Rafiek A, Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, We greatly appreciate your feedback of our property. I deeply apologize for any inconvenience you experienced with any of our services during your stay. the items you have mentioned regarding the Bathroom towels, so we value your feedback Please be assured that we treat this matter seriously and actions will be taken by the team accordingly, for... More

Qatif
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I booked in this hotel1 night for a business trip, there was no one to assist you to park the car and they didn't accept to leave the car in front of the door till I finish check in. Reception and bag assistance were very kind. The hotel is very old and the room furniture was too bad. They have... More

Was this review helpful? Yes
Rafiek A, Manager at Holiday Inn Downtown Dubai, responded to this review

Valued Guest, We greatly appreciate your feedback of our property. I deeply apologize for any inconvenience you experienced with any of our services during your stay. Please be assured that we treat this matter seriously and actions will be taken by the team accordingly. Once again, we appreciate you taking the time to share your comments with us.We value your... More

Perth, Australia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 17, 2014

We (family of 4 adults) stayed here (in 2 rooms) in September for 3 nights. We arrived very late the first night and were welcomed with a juice and the check in was quick and efficient. Our bedrooms and bathrooms were clean. The next day we booked 3 tours through the travel agent in the hotel Smart Century Tourism. The... More

Was this review helpful? Yes 2
Rafiek A, Rooms Division Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, We greatly appreciate your feedback of our property. I deeply apologize for any inconvenience you experienced with any of our services during your stay. Please be assured that we treat this matter seriously and actions will be taken by the team accordingly. Once again, we appreciate you taking the time to share your comments with us.We value... More

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Additional Information about Holiday Inn Downtown Dubai

Address: Al Rigga rd, Dubai 29499, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Downtown Dubai 4*
Number of rooms: 139
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Also Known As:
Holiday Inn Downtown Dubai Hotel Dubai
Holiday Inn Dubai
Dubai Holiday Inn

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