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All 478 Dubai hotels

Holiday Inn Downtown Dubai

4.0 of 5 Hotel   |   Al Rigga rd, Dubai 29499, United Arab Emirates
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Ranked #250 of 478 Hotels in Dubai
A recent review
3 of 5 stars reviewed 4 days ago
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210 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
18 reviews 18 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is not typical Holiday inn I am used to staying .Lobby is pretty small like holiday inn Express and entrance to hotel is nothing to write about .its on one of the back streets of Deira so have to struggle to find it .We stayed in a room which was big, comfortable and clean but again hotel and rooms... More

Was this review helpful? Yes
New Delhi, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

It was a group booking and overall experience was ok. Very ordinary check in procedure with nothing like a star category treatment. It was as chaotic as making booking at a railway counter. Rooms were nice staff was non responsive travel desk was minting money as if the Guest do not have other options. Buffet spread was ok not very... More

Was this review helpful? Yes 1
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, We greatly appreciate your feedback of our property. I deeply apologize for any inconvenience you experienced with any of our services during your stay. Please be assured that we treat this matter seriously and actions will be taken by the team accordingly. We take the confidence our guests place in us very seriously and work diligently to... More

Hong Kong
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is a has been and needs some serious upgrades. When I saw the room that I was checked into and then learned that I had to PAY for internet then I turned around and walked out. I asked to immediately check me out. The staff agreed to give me free wifi if I stayed - which was very... More

Was this review helpful? Yes 1
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, We greatly appreciate your feedback of our property. I deeply apologize for any inconvenience you experienced with any of our services during your stay. Please be assured that we treat this matter seriously and actions will be taken by the team accordingly. Once again, we appreciate you taking the time to share your comments with us. We... More

Australia
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 10, 2014

Had a delay in our flight so didn't make it for the first night. Was still charged but was aware that was going to happen so no surprises. We arrived just after 6 in the morning and was given breakfast until our room was ready (about 30 minutes). The room was clean, the bed was clean, the bathroom was clean... More

Was this review helpful? Yes 2
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear our Valued guest, Thank you for your recent comments regarding your stay at Holiday Inn Downtown Dubai. We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. Once again, thank you for your thoughtful comments. We look forward... More

Vrilissia, Greece
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed July 26, 2014

I was totally disappointed from the hotel ,My husband had booked it just for a night on our way back from Mauritius .it was the worst idea to end up our luxurious vacation Ok the price was very low ,because The room was small and with a smell of cigarette ,no balcony ,no slippers for the dirty carpet ,very old... More

Was this review helpful? Yes
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, We greatly appreciate your feedback of our property. I deeply apologize for any inconvenience you experienced with any of our services during your stay. Please be assured that we treat this matter seriously and actions will be taken by the team accordingly. We take the confidence our guests place in us very seriously and work diligently to... More

Manama, Al Manamah, Bahrain
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 25, 2014 via mobile

I booked this place to have a very comfortable stay for my business stay. I booked a double room and was told the facilities of the hotel and had lot of challenges after I start my stay. Honestly felt like a very deceptive hotel.

Was this review helpful? Yes
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, Many thanks for taking the time to write to us to let us know about your recent stay at the Holiday Inn Downtown Dubai. nothing pleases more than to have such a loyal guest like you. Your feedback is very important to us, and it will be shared with the entire staff so we can keep focusing... More

Durban, South Africa
Contributor
17 reviews 17 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed July 1, 2014

I had made prior arrangements with the hotel about my arrival and checkout times. When I get to the hotel, they seemed somewhat surprised and asked for the confirmation in writing which I produced. They made me wait an hour and checked me in. From what I gathered, this is the 1st Holiday Inn that I have stayed in whereby... More

Was this review helpful? Yes
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, We greatly appreciate your feedback of our property. I deeply apologize for any inconvenience you experienced with the room cleanliness or with any of our services during your stay. Please be assured that we treat this matter seriously and actions will be taken by the team accordingly. We take the confidence our guests place in us very... More

Cardiff, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 15, 2014

Only visited Dubai for a week and chose the holiday inn as my "base camp" for my trip. First impressions upon walking into the lobby were that the driver dropped us off at a luxury hotel and not the holiday inn! It was fantastic. The lobby is well laid out, comfortable and had very friendly staff (both behind reception and... More

Was this review helpful? Yes 1
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, Thank you for your comments regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced during your stay. We appreciate the candid feedback we receive and welcome any opportunity to improve our service. Once again, we appreciate... More

Cairo, Egypt
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 19, 2014

The hotel rooms are a bit old, furniture needs renovation. The room is clean though. The staff are super friendly and check in was fast. The hotel is in Deira which is the old area of Dubai. Parking space is available but limited

Was this review helpful? Yes
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, Thank you so much for your review of our hotel during your recent stay. I am pleased to hear you enjoyed your stay with us and that you feel you received a great service. It is something our staff take great pride in, the items you have mentioned regarding the room condition we are in process to... More

Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2014

Holidayinn is not very far from the airport. Metro is easy accessible and there are restaurants around the corner along with the supermarket. The hotel was decent, quite clean. Staff was very helpful and courteous. We stayed there for 6 days and we had not faced any problems.

Was this review helpful? Yes 1
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, Thank you so much for your review of our hotel during your recent stay. I am pleased to hear you enjoyed your stay with us and that you feel you received a great service. It is something our staff take great pride in, so we value your feedback. We will be sure to pass your kind words... More

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Additional Information about Holiday Inn Downtown Dubai

Address: Al Rigga rd, Dubai 29499, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Downtown Dubai 4*
Number of rooms: 139
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Also Known As:
Holiday Inn Downtown Dubai Hotel Dubai
Holiday Inn Dubai
Dubai Holiday Inn

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