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All 471 Dubai hotels

Holiday Inn Downtown Dubai

4.0 of 5 Hotel   |   Al Rigga rd, Dubai 29499, United Arab Emirates
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Ranked #204 of 471 hotels in Dubai
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192 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Los Angeles, California
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
181 helpful votes 181 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hotel is getting pretty outdated and in need of a total renovation. Bathroom especially needs renovation, signs of past repairs everywhere. Paint peeling in bathroom off the tiles. Refrigerator didn't work, asked several times but no one came to fix or replace it, and I had drinks and food I wanted to keep cool. However, the room was quiet, cold... More

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TyneandWear
Top Contributor
99 reviews 99 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is conveniently situated for the airport which is why we chose it. We only stayed for one (very short!) night before an early flight, and that was ok. The hotel generally is in need of a refurbishment, the rooms were clean but a bit dingy. The roof-top pool was small & not very inviting - but the pool... More

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Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear SteveandHazel52 , Thank you so much for your review of our hotel. I am pleased to hear you was satisfied about your stay with us and that you feel you received a great service from the hotel team and specially from the swimming pool attendant. Once again thank you for taking the time tom write about your comments and... More

2 reviews
3 of 5 stars Reviewed 2 weeks ago

Staff is very helpful and friendly... Ram is very quick in services and housekeeping . Cleanliness is good but there is a Wierd fresher is used by hotel which gives you Wierd smell in lobby. Other than that room service is quick and location of hotel is good because you have good chain restaurants 2 mins walk. Al Riga metro... More

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Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Rohan2 Thank you very much for taking the time to write to us to let us know about your recent stay at the Holiday Inn Downtown Dubai-nothing pleases more than to have such a loyal guest like you. Your feedback is very important to us, and it will be shared with the entire staff so we can keep focusing... More

Melbourne, Victoria, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I'm gunna call this hotel... interesting. The walls are very thin and for some reason there were parties going on in the rooms next door every night. Not just one, the room to the left, the room to the right and the room above! Not just our room, but it was the same in with our friends room as well.... More

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IHGCare, Guest Relations Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Michael J, Thank you for taking the time to write us a review regarding your recent stay. It is regrettable that this visit was not 100% satisfactory most especially with the noise levels experienced. I have taken note of the points you have raised and this shall be addressed with management to consider for improvements to ensure complete guest... More

Kuwait City, Kuwait
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 4, 2014

The most amazing thing happened to me was to be an IHG member. In line with that I received a two days extraordinary pampering from Holiday Inn-Downtown Dubai especially when I met personally the GM himself Mr. Saad and Mr. Fariek. Awesome staff and awesome service. I couldn’t think of anything but to come back from my stay and experience... More

Was this review helpful? Yes 3
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Liza P ' Thank you very much for taking the time to write to us to let us know about your recent stay at the Holiday Inn Downtown Dubai-nothing pleases more than to have such a loyal guest like you. Your feedback is very important to us, and it will be shared with the entire staff so we can... More

Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 1, 2014

General staff are really nice but the ownership and management of this hotel really lets these hard working people down. I stayed here for 4 days out of a 7 day business trip. Although clean, the hotel did not have good amenities inside or in the surrounding areas. But more problematic was the two nightclubs in the hotel which made... More

Was this review helpful? Yes 1
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear extrahotsoylatte , First of all, I am greatly appreciating your feedback and comments about our property. It is pleasant to know that you enjoyed the sleeping condition but I deeply apologize for any inconvenience you experienced because of noise during your stay. Please be assured that we treat this matter seriously and actions will be taken by me and... More

Contributor
14 reviews 14 reviews
3 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 15, 2014

I spent one night in this hotel and was not amazed nor dissatisfied with the standard. It was an ok hotel with friendly staff and the room was ok clean. The discotheque was a bit loud and I had trouble sleeping. In the morning I was woken by a loud conversation from the next door room, so I guess the... More

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Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Lindhoj, Thank you for your comments regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced during your stay. We appreciate the candid feedback we receive and welcome any opportunity to improve our service. Once again, we appreciate you... More

Paphos
Top Contributor
153 reviews 153 reviews
22 hotel reviews
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed February 13, 2014

We stayed at this hotel for one night and it cost over 3 times the price of the Holiday Inn Airport Hotel and in our opinion was not as good. On the plus side, the staff were very helpful and there is a free shuttle bus to the main mall. However the rooms are very tired looking and room where... More

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Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Barry W Thank you for your comments regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced during your stay. We appreciate the candid feedback we receive and welcome any opportunity to improve our service. Once again, we appreciate... More

Alexandria, Egypt
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 6, 2014

Just came back from Dubai and enjoyed my 5 nights staying at Holiday Inn Downtown very much, the hotel location is perfect, close to the metro station and surrounded by restaurants, supermarkets and exchange shops, but that what you can find in other hotels but what you wont find is the delightful helpful staff, I would like to praise the... More

Was this review helpful? Yes
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Sherin O We are grateful and thanking you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel received great service. It is something our staff takes pride in, so we value your feedback. We will be sure to pass your kind words along to our... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2014

recently stayed a month here across the new year.. found this to be a very good location for a short and long stay.. close to the metro and lots of restaurants around... food is good in installments... so i presume they have one good chef and one not so good.... i took a room on a higher floor and avoided... More

Was this review helpful? Yes 1
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Gautam A Thank you very much for taking the time to write to us to let us know about your recent stay at the Holiday Inn Downtown Dubai-nothing pleases more than to have such a loyal guest like you. Your feedback is very important to us, and it will be shared with the entire staff so we can keep... More

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Additional Information about Holiday Inn Downtown Dubai

Also Known As:
Holiday Inn Downtown Dubai Hotel
Holiday Inn Downtown Dubai Hotel Dubai
Holiday Inn Dubai
Dubai Holiday Inn
Address: Al Rigga rd, Dubai 29499, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#154 Luxury Hotel in Dubai
#204 Top resorts Hotel in Dubai
#204 Spa Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Downtown Dubai 4*
Official Description (provided by the hotel):
Holiday Inn Downtown Dubai has an excellent location only 10 minutes drive from Dubai International Airport and Dubai International Convention / Exhibition Centre on Sheikh Zayed Road. Also, it is within close proximity from the Dubai Creek , Dubai Museum, the famed Gold & Spice Souks as well as the modern shopping mall, City Centre. The four star hotel is ideal for both business and leisure guests featuring 139 newly renovated rooms equipped with high-speed internet access and 32 LCD TV. Other facilities include an outdoor rooftop swimming pool, gym, sauna and steam room. The Bistro restaurant, lounge and bar offer tempting dishes from around the world including themed nights and the famous Holiday Inn Breakfast. 24 hour room service is also available. For business meetings, the hotel has two meeting rooms with natural daylight that can accommodate up to 80 people. Executive room rates include complimentary high-speed internet access in the rooms, and breakfast. Other famous attractions in Dubai include the Burj Al Arab, Mall of the Emirates, Ski Dubai, and Wild Wadi which are all within a 30 minute drive. ... more   less 
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