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Holiday Inn Downtown Dubai

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Al Rigga rd, Dubai 29499, United Arab Emirates
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Holiday Inn Downtown Dubai
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Holiday Inn Downtown Dubai
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274 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kathmandu, Nepal
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed yesterday NEW

This hotel is a mess. The rooms were small and the whole hotel had a strange smell. The entire place had these air fresheners to try and mask the smell of the place, but the mix of chemical air freshener and stench is even worse. Also the 'pool' is not worthy of its name. It was cracked, ice cold, full... More 

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Linz, Austria
1 review
3 of 5 stars Reviewed yesterday NEW

everybody was very friendly, good location, room was always clean, got enogh free water and tea every day, calm in the upper floor, late check-out wasn't a problem, hotel shuttle brought us to the airport, furniture is quite old and used, close to the airport and metro

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London, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Staff service was amazing, including Pankaj, Prakash, Ihab Khalf, Tapesh, Joy. Great service from them. I know all these reviews complain about noise, when you are out all day and come to the hotel to sleep and rest, trust me, you wont even hear it over the tiredness. If you are particularly picky, do what you like. I would recommend... More 

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dublin
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I hate writing poor reviews especially when some of the staff at the Hotel are working so hard to make a difference. My travel company booked me in here, so i arrived at 1am in the morning and was put in a room on the 4th floor, for the next 2 hours the thump thump of noise from 3 nightclubs... More 

Was this review helpful? Yes 1
Rafiek A, Rooms Division Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, We greatly appreciate your feedback of our property. I deeply apologize for any inconvenience you experienced with any of our services during your stay. The items you have mentioned regarding the Hotel condition & internet to be improved, so we value your feedback Please be assured that we treat this matter seriously and actions will be taken... More 

Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 3 weeks ago

The Hotel is old and in need of urgent renovation.staff are friendly but need more training and i thing well understaff.room ammenities are very poor, however room attendants clean the room very well.bravo for that.Overall the hotel os near all the major shopping malls and great places to visit.

Was this review helpful? Yes
Rafiek A, Rooms Division Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest Thank you for your review about your recent stay at the Holiday Inn Dubai Downtown. We apologize for any inconvenience this situation may have caused you. the items you have mentioned regarding cleanliness will be taken care of it, The hotel management is carrying a discussion with the hotel owner for an urgent renovation for the hotel... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have stayed in many Holiday Inn's around the globe but this one was the worst ever. I was travelling with my friend who suffers from noise vibrations and I had heard that this hotel has 2 night clubs so I emailed the hotel management in advance Rafiek Mohamed to see if they would allocate a high floor away from... More 

Was this review helpful? Yes
Rafiek A, Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Valued Guest, We greatly appreciate your feedback of our property. I deeply apologize for any inconvenience you experienced with any of our services during your stay. The items you have mentioned, so we value your feedback Please be assured that we treat this matter seriously and actions will be taken by the Hotel management accordingly. Once again, we appreciate... More 

Kolkata (Calcutta), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Glitzy, glamorous and grandiose — Dubai is a place that doesn’t quite fit into the stereotypical Middle Eastern mound. Instead, it has established itself as a growing and contemporary world city. For the very first time, we booked a tour with Veena World to Dubai with BurjKhallifa, which was a 4 days expedition, priced at INR 60,965/- per person. After... More 

Was this review helpful? Yes 1
Mumbai
Contributor
13 reviews 13 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 weeks ago

What I like: Hotel is at a walking distance from the Metro Station.Hence its very convenient to move around the city. Even to the Airport. Lot of good restaurants around. Breakfast in the morning is different everyday and is very good. Staff is very helpful. Rooms and bathroom are big. Bed is comfortable. What I don't Like: Its not a... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 23, 2015

I'm a IHG member. And I'm disgusted and shocked. This is the worst hotel I have ever stayed in. The place is dirty and it stinks. The water is going down the sink because it's blocked. Do not stay in this hotel.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Downtown Dubai, responded to this review

Dear Reg1984, Thank you very much for taking the time to share your thoughts and comments regarding your stay with our Holiday Inn Downtown Dubai and being an IHG Rewards Club member. Please accept our sincere apology for the shortcomings you experienced and we regret the issues you had with the cleanliness and smell in the room. We give the... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

The hotel interior design was beautiful. Rooms looked very good and they were clean and comfortable. Specially our room was big and great. everyday we were delivered some fruits to eat in our room. The foods were really delicious (try fish and chips :D) and the staff members very kind guys. One Filipino boy I loved him so much. He... More 

Was this review helpful? Yes 1
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