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Rixos The Palm Dubai

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East Crescent Plot C- 40 Palm Jumeirah, Dubai 18652, United Arab Emirates
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1 room 1 guest
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Rixos The Palm Dubai
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1,116 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

The staff were very helpful and the customer service is first class. However they were let down by the hotel. We had a Premium room but there was nothing premium about it. There was a leak on the sink which had been there for a long gone time judging by the staining. The black furniture was worn in places and... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I picked this hotel because I was looking for place my kids can enjoy on the poolside. I wasn't very impressed with the experience. The beds are way from comfortable word. They have some of the hardest mattresses I've ever slept on. The door of the room wasn't closing automatically do you have to wait and make sure it's closed.... More 

Was this review helpful? Yes 2
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review

Dear Ahmed, You were looking forward to spending a lovely time at the beach and pool with your kids and so you did at Rixos The Palm Dubai. We took notes of the mentioned matters and will address them with the respective teams. Alexander Schneider General Manager More 

Dubai
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Awesome hotel with good location. Hotel has beautiful beach and pool. Also hotel staff are very helpfull and always smiling. we bought room+breakfast and the breakfast was very satisfaying. Best price performans ratio among hotels in dubai.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review

Dear Bcuslu, A beautiful hotel in a great location with a genuine friendly team – sounds really like an awesome choice. We are happy you enjoyed your stay with us. Come back soon! Alexander Schneider General Manager More 

Birmingham, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Rixos on the Palm Jumeirah is a stunning modern hotel with all the latest mod cons! The beach the view the food is all so great. Every room has sun loungers which is perfect for relaxing in the evening! The hotel staff are very attentive and always very polite. The location is great for those who don't really want to... More 

Was this review helpful? Yes 2
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review

Dear Syed, Perfect relaxation – this is what we all need every now and then. Great you found it with us. We are looking forward to welcoming you in any of our Rixos Hotels worldwide. Alexander Schneider General Manager More 

Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Staying at Rixos the palm Dubai has been an amazing experience. The hotel rooms are very spacious, clean and comfortable. The scenery is breathtaking and the balconies include seating for people to relax. The bar in the hotel have wonderful members of staff who are very helpful. Hari and Diosa both work at the bar and were great help when... More 

Was this review helpful? Yes 2
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review

Dear Kamran, You cannot wait to come back – so hurry! We are delighted you had a wonderful family holiday with us enjoying our lovely rooms as well as the stunning beach and pool area. Your comment is a great motivation for our team. Thank you! Alexander Schneider General Manager More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just returned from a weeks stay at the Rixos on half board basis with my wife and 2 young daughters. A few things to consider if you're looking to book. It's located at the very end of the crescent on the Palm so not an ideal location if you're looking to head out by taxi daily. Facilities on-site were decent... More 

Was this review helpful? Yes 2
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review

Dear Handy, Thank you for your feedback. Kindly be assured that we are following up on your remarks. We are happy that our team got a 5 star rating with you. We hope to have the chance to welcome you back in future. Alexander Schneider General Manager More 

Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I booked this hotel for one night for Me and my partner as a surprise for his birthday, his birth date was not gone unnoticed by the staff, and they made his birthday extra special from the time we checked in to the time we checked out, They really went above and beyond and something we will never forget. This... More 

Was this review helpful? Yes 1
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review

Dear Natasha, We love your title! Great the birthday surprise for your husband was a success. Creating memories is part of our mission. Come back soon – do not wait for the next birthday coming up! Alexander Schneider General Manager More 

Nicosia, Cyprus
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This review is regarding our recent stay at the hotel, but it is also a comparison between this, and the rest of the other 5 star hotels we have stayed in Dubai. This was our fifth time visiting Dubai for holidays, the third one staying at the Palm. This is the first time that we have had such issues with... More 

Was this review helpful? Yes 3
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review

Dear ConEfChriMa, We are saddened your stay with us did not meet your expectations even though you had met with our Management on several occasions. We hope we will have another chance to welcome you back in future. Alexander Schneider General Manager More 

Amsterdam, The Netherlands
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Nice hotel, although there are much much better and cheaper 5 star hotels in uae. But service is PATHETIC.. We have never experienced such slow and bad service in UAE.. And for those who have been to Rixos in Turkey.. Unfortunately Rixos on the Palm cannot compete with the luxury and high end service of the Rixos in Turkey.. It... More 

Was this review helpful? Yes 3
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review

Dear El K, We are saddened you did not fully enjoy your stay with us even though you consider Rixos The Palm Dubai as nice hotel. We wish to apologize for not meeting your expectations in regards to our speed of service. We trust you will give us a second chance to show you the real Rixos experience. Alexander Schneider... More 

Moorpark, California
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a 2-night stay at Rixos the Palm in May. The hotel is beautiful and clean. The rooms are quite posh and I loved the view from our balcony. However, our bed was VERY hard and not comfortable. The staff was exceptionally helpful when I injured myself on our atv dune excursion. They provided us with a wheelchair during... More 

Was this review helpful? Yes 4
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review

Dear Kassandra, Thank you for praising our hotel facilities as well as our outstanding team. Our unique location on the very edge of the east crescent of Palm Jumeirah offers a stunning view back towards the breathtaking skyline of Dubai. To ensure a smooth journey to the main land we offer a water taxi and a shuttle bus. Besides taxi... More 

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