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Al Ghurair Rayhaan Dubai

5.0 of 5 Omar Bin Al Khattab Rd, Dubai, U.A.E, Dubai, United Arab Emirates
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Certificate of Excellence 2014
Al Ghurair Rayhaan Dubai
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Al Ghurair Rayhaan Dubai
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400 reviews from our community

Traveler rating
    264
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    21
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (400)
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    (82)
  • Jun-Aug only
    (72)
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    (115)
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    (131)
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Tehran
1 review
4 of 5 stars Reviewed 2 days ago NEW

Staff are trained to: -be Flexible when necessary -be Friendly at all time -trust the guest(didn't check the minibar at checkout) Location: -Near Airport -The traditional and live area of Dubai -Has its own shopping centre Service: -Fluent -Honest -Natural

Review collected in partnership with this hotel

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Oslo
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have stayed in more than a 100 hotels world wide, many of them 5 star deluxe, but this hotel is so far the very best I have ever stayed at. The hotel itself is fantastic, very elegant, superb location at a very nice mall, very close to the metro. We got a deluxe suite and its is DELUXE. 112... More 

Was this review helpful? Yes
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review

Dear Happy Guest, Wow! What a wonderful review, we truly appreciate your trust in us. Thank you for giving us a perfect rating. Your positive comments and compliments in regards to our hotel structure, facilities, services, location and colleagues were all well received. We do take pride in catering to our guests’ needs the best way we can. I am... More 

Tehran, Iran
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After staying a couple of times in the new Dubai, this time we decided to stay in the old part of the city, and yes, Al Ghurair Rayhan can be one the best options if you intend to stay there. Pros: - Great Location, just about 5 min walk from the union metro station from where you have access to... More 

Review collected in partnership with this hotel

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Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review

Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. Thank you for the positive comments, However, I am sorry to hear that some of our services did not meet your expectations. Rest assured that this critical feedback will be used for revisiting shortfalls and find out possible solutions. Once again thank... More 

Ahmedabad, India
1 review
5 of 5 stars Reviewed 3 days ago NEW

Hotel rooms are very very big compare any other same category of hotels. Its Value for Money and with Great location and Metro is just some footstep away from Hotel. Hotel Ambiance was excellent and was above expectation.

Review collected in partnership with this hotel

Was this review helpful? Yes
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that we were able to exceed your expectation. We greatly appreciate receiving your positive comments. Looking forward to seeing you again soon. With best regards, Maric Van Duijvenbode Executive Assistant Manager Al Ghurair Arjaan and Rayhaan by Rotana More 

Perth,AUS
Contributor
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I recently stayed at this hotel for a training course. I would not have ordinarily selected the hotel as it is a little on the pricy side, however upon check in I knew the organisers of the event had selected a good hotel. Every single staff member you encounter makes a point of smiling or acknowledging you, and everything is... More 

Was this review helpful? Yes
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review

Dear Guest, Thank you for your review and for choosing our hotel. I am very happy to hear that our colleagues made your stay pleasant. This is really one of the things that we try to maintain in our hotel. We hope to see you again in the very near future. With best regards, Maric Van Duijvenbode Executive Assistant Manager... More 

Nairobi, Kenya
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Was booked in for 2 Nights in mid Feb 2015 and the whole stay was perfect. My room was over looking the swimming pool on the 11th floor with an awesome view of the city from up there. I ordered breakfast since i had booked room only,it was delivered in due time and was good,only that the scrambled eggs didnt... More 

Was this review helpful? Yes 1
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review

Dear Happy Guest, Thank you for giving us a perfect rating and for sharing positive reviews via Tripadvisor community. We were very glad receiving your comments to know that your stay has been a perfect one. We do take pride in catering to our guests’ needs the best way we can. We will be sure to let our colleagues especially... More 

Texas City, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed 1 week on a business trip to Dubai. It was a very enjoyable trip. The hotel location is good , where the city rush is avoided. Its always possible to grap a taxi waiting outside the hotel. The hotel offers some very nice and business friendly rooms. Light and bright colors, fast internet and a comfortable bed. The... More 

Was this review helpful? Yes 1
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review

Dear Guest, Thank you for your review and for choosing our hotel. We are happy to read that you enjoyed your stay with us. We’re as well pretty much sure that our entire hotel colleagues enjoyed catering to your needs as much as you enjoyed your stay. We will let Chef Zaher know that you were pleased with his services.... More 

Mashad, Iran
Contributor
14 reviews 14 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked a king bed room but when I checked in reception staff said it's not available and try to change next day but on the next day he saumid still not available!The problem is that lobby is not in ground floor,when I arrived at hotel nobody came to help me on luggage and baby trolley. The breakfast is varied... More 

Was this review helpful? Yes 5
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review

Dear Guest, Thank you for your candid feedback posted via TripAdvisor community. We are very sorry to hear that you were not satisfied with the services and for the unpleasant experiences you have encountered. All your comments are essential and we shall check each one of those root causes in order to prevent from happening again. On the other note,... More 

Port-au-Prince, Ouest, Haiti
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment my Taxi pulled up to the building and the door was opened for me to the attendant running to find me a Taxi for my final trip to the airport, the Al Ghurair Rayhaan provided a true 5 star experience! The hotel is attached to the Al Ghurair Mall, a well appointed mall with a myriad of... More 

Was this review helpful? Yes 2
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review

Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers in the Tripadvisor community. We are very pleased to know that our colleagues made your stay pleasant and that you enjoyed your stay with us. We do take pride in catering to our guests needs the best way we can. For sure... More 

Flower Mound, Texas
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Check-in process was slow and inefficient. Downsides are hotel charges 25 AED per hour and 20 AED per day as tourism fees. Wi-Fi is free at the Mall that's connected to the hotel. The room is fairly large with a bathtub. The Union Station is about 5 minutes walk from the hotel (to the left). You can access both Green... More 

Was this review helpful? Yes 2
Maric V, Manager at Al Ghurair Rayhaan Dubai, responded to this review

Dear Guest, Thank you for posting a comment following your stay with us. I am sorry to hear that some of our services did not meet your expectations. However, we would like to thank you for complementing our spacious room and our accessible location. We hope that you will give us another opportunity to be of service to you again... More 

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Additional Information about Al Ghurair Rayhaan Dubai

Address: Omar Bin Al Khattab Rd, Dubai, U.A.E, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Ghurair Rayhaan Dubai 5*
Number of rooms: 428
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Hotel Style:
#31 Family Hotel in Dubai
#35 Luxury Hotel in Dubai
#43 Business Hotel in Dubai
#45 Romantic Hotel in Dubai

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