It was our first trip to Dubai and we really enjoyed our stay at the hotel. The staff were great, very helpful and friendly. The room was always clean and meals for breakfast always hot & fresh.The location is very convenient as it is walking distance to the Mall of Emirates(where we shopped everyday).Overall the hotel is warm & welcoming

we had stayed in feb for 7 days in this hotel.They have a heated swimming pool & a wifi facility in the hotel.The breakfast is good with a medium array of dishes.But their dinner buffet consists of tasty dishes.There is a lu lu supermarket within walking distance of the mall.The hotel is not located at the city centre.The rooms are... More

This is indeed a fantastic hotel. The staff were just wonderful and could not do enough to make our stay comfortable. The breakfast and the al a carte restaurant were excellent. They really go out of their way to treat their guests as special. Extremely clean. The lovely lady at the front desk upgraded us to a fantastic room. We... More

No valet parking; minimal service. Just about does the job (barely). I booked with them late in the day, and was surprised that there was no valet parking, despite having underground parking. The staff were okay, but not exceptional and the lobby area 'felt' over-crowded in its decor-style. Room was okay (suite) and again, nothing exceptional. The quality of the... More

The hotel is located a stone's throw away from the Mall of Emirates - a mere 5 minute peaceful walk inside the lanes from Entry Gate 1. The imposing structure of the Hotel masks however a ruthless streak. We were in the hotel as part of a corporate conference and we were asked to surrender the passports at the reception... More

We arrived at the hotel and were impressed with the cruise ship like exterior. We entered the lobby to continue our impression of the hotel - very nice. However as we were waiting to check-in someone was complaining about their room and the hidden taxes not advised at booking. Then we heard the night club with the boom boom music.... More

Stayed in this hotel for 5 nights and is in the new Dubai al barsha area. Its very near to mall of emirates. It looks magestic from outside and is stunning as soon as u enter ... It uses a lot of golden col our which gives a lot of aura to the restaurant . The service is good not... More

good location,good price,spacious rooms. Breakfast could have more variety and more space.I think the hotel suffers from poor management, a problem you see in the staff behavior ( housekeeping ) and hotel's cleanliness standards, which are both poor. Sheets are not changed on a regular basis, and when you call for a service, it is either forgotten.They do not provide... More

Stayed there for 2 nights. We were in Abu Dhabi and wanted to do the Balloon experience in Dubai, so we booked 2 nights at Grand Excelsior. We arraived 11pm and wanted to eat something, so we headed to the Temptations Indian Restaurant in the Lobby, so when we got inside SURPRISE!! It was a "gentlemen's" club, few guys seating,... More