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Grand Excelsior Hotel

Al Barsha 1,, Dubai 214343, United Arab Emirates
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1 room 1 guest
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247 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
  • All months
    (247)
  • Mar-May only
    (73)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (54)
  • Dec-Feb only
    (65)
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Brackenfell, Western Cape, South Africa
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Unfortunately this is one of those boring reviews that says: You get what you pay for. If you got a good rate for this hotel, there is a reason for it. Although the room we stayed in where big, it was dirty and the drain of the shower was blocked full of hair. We informed house keeping and they came... More 

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Abu Dhabi, United Arab Emirates
Level Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I initially booked 2 nights but was unable to make the first night, on my late arrival I asked to extend an extra night, the hotel kindly didn't charge me for my non arrival. I was given quite a large room, it was spotless and the room was very warm and inviting. The staff were excellent, we visited the hotel... More 

Was this review helpful? Yes
GEHDXB, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Ms. Sondy Greetings from The Grand Excelsior Hotel, We have noted all your positive comments and feedback and are elated to know that we have lived up to your expectations. This is a stimulus for us to further strive in our deliverance of exceptional guest service. The hotel staff have also being communicated your words of appreciation. We certainly... More 

Plovdiv, Bulgaria
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located within 10 minutes walking distance from Mall of Emirates, in some kind of a hotel district. The exterior is better looking than the interior, although I don't have specific complaints. The room was spacious enough, decorated in European/American style, nothing Arabic. Bathroom was also spacious, although I would prefer a shower cabin instead of a bathtub.... More 

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GEHDXB, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Mr. VentsiBeast Greetings from the Hotel. We would like to firstly thank you for taking your valuable time to provide your feedback concerning your recent stay with us. It is through such feedback like yours that we are able to measure our guest satisfaction levels and if necessary bring about changes warranted by guest situational feedbacks. Regarding our breakfast... More 

Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is well located in Al Barsha which is near Emirates Mall. The best part of this hotel is, it has some good pub within hotel itself. Service of staff is good. But the major problem of this hotel is the cost of all other associated services, such as Laundry, convenience store and restaurants. Can you imagine that for... More 

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GEHDXB, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Mr. Kumar We are delighted and thank you for your positive feedback you have shared with us and for choosing Grand Excelsior Hotel for your accommodation needs during your stay in Dubai. Looking forward to welcoming you back upon your return to Dubai. Kind Regards, More 

Dubai, Dubai, United Arab Emirates
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked an hour and got less than 40 min including 10 min with a masseuse that had no idea about massage had to ask to change took another 10 min, very bad experience for the most expensive massage in Dubai,won't ever come again Don t go there, I only found out when I came back to my car

Was this review helpful? Yes
GEHDXB, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Mr.Mohammad A Greetings from Grand Excelsior Hotel Al Barsha! We are delighted and thank you for your positive feedback you have shared with us. Your comments have been shared with our management that has been taken seriously to improve our service and to reach to the highest level of guest satisfaction. Thank you very much and we looking forward... More 

Travelers are raving about these Dubai hotels

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In the hotel there is a bar called 24/7 which is the good place to have drinks and play pool,by need more people to be in because most of the time is empty,service need a little more concentration and speed.i will recommend to my friends visit this bar.

Was this review helpful? Yes
GEHDXB, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Mr. Mikhail Greetings from Grand Excelsior Hotel Al Barsha! Thank you for reviewing us, we appreciate the time taken to share your feedback. We are happy to hear that you enjoyed your time and would suggest you to try next time our South African / English Pub Bar “Oak n Barrel” where you can enjoy your drink with an... More 

Cluj-Napoca, Romania
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good hotel, nice and original designed lobby area, nice and helpful staff. Free parking, free wifi ( not very good,but it works). in the weekend loud music from bar early in the morning, but not for long time.

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GEHDXB, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Mr. Napoca Warm Greetings from The Grand Excelsior Hotel Al Barsha. At the onset we would like to thank you for taking valuable time off to post your feedback with regard to your stay with us in June 2015. We are happy to know that you were impressed with your stay with us. We would like to take this... More 

Singapore, Singapore
Level Contributor
73 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Big size bed, fluffy pillows, good mattress, love everything in the room! One of the best bed I slept in hotels. Room is clean, nothing to complain about the room. Definitely can catch a good sleep. Decent breakfast. Wifi is good. Location not ideal.

Was this review helpful? Yes 1
GEHDXB, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear dor66 Warm greetings from Grand Excelsior Hotel Al Barsha. We have noted all your positive comments and feedback and are elated to know that we have lived up to your expectations. This is a stimulus for us to further strive in our deliverance of exceptional guest service. Our location is a strong point for us in terms of proximity... More 

Cairo, Egypt
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 28, 2015

Its location just few minutes walk beside Emirates Mall is very convenience; the hotel meeting facilities is suitable for board meetings and workshops; the staff is so helpful and supportive all the time. executive rooms are suitable for lower budget travel.

Was this review helpful? Yes 2
GEHDXB, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Mr. Mounir Warm Greetings From Grand Excelsior Hotel Al Barsha, We have noted all your positive comments and feedback and are elated to know that we have lived up to your expectations. This is a stimulus for us to further strive in our deliverance of exceptional guest service. The hotel staff have also being communicated your words of appreciation.... More 

Dubai, United Arab Emirates
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed July 20, 2015

There are two bars in this hotel. One is a big, rock and roll, Jack Daniels sponsored hall and the other is a bar that is another confused place with no purpose and no idea what they stand for. In an old fashioned room that could be a salon in Berlin - On the one hand there are big screen... More 

Was this review helpful? Yes 1
GEHDXB, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear dmfreedom Greetings from The Grand Excelsior Hotel Al Barsha. We would like to firstly thank you for taking your valuable time to provide your feedback concerning your last visit with us. It is through such feedback like yours that we are able to measure our guest satisfaction levels and if necessary bring about changes warranted by guest situational feedbacks.... More 

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