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Jumeirah Zabeel Saray

Travelers' Choice award winner
5.0 of 5
Hotel website
The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
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1 room 1 guest
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Jumeirah Zabeel Saray
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3,073 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (911)
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  • All months
    (3073)
  • Mar-May only
    (764)
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  • Dec-Feb only
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Dubai, United Arab Emirates
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

What can I say this hotel was more like a palace than a hotel and we were treated like kings nothing was too much trouble for any of the staff . The rooms were lovely massive bed ! Bath ! And TV lovely balcony . We stayed in the hotel at night and dined in all the restaurants twice and... More 

Was this review helpful? Yes 1
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Not quite sure how to write this review as the stay at this hotel has been disappointing. I've been coming to Dubai for the last 20 years and usually stay at the One and Only resorts. This year though I decided to try somewhere different - big mistake! Whilst the interior lobby area may e beautifully decorated, unfortunately that's where... More 

Was this review helpful? Yes 4
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Hotel, was a fantastic choice. When we arrived we did have to wait over an hour to be checked in which we was then told that our room was not available at that particular time so we had to wait an additional two hours before being shown to our room. When we was able to go the room we was... More 

Was this review helpful? Yes 1
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for recommending our hotel on Trip Advisor. We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank... More 

Midlands
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel - one of the original Jumeriah properties so slightly older but stunning nonetheless First the negatives. Location is a little far out and it doesn't offer the same amenities as other Jumeriah properties - only one visit at the Wild Wadi (other hotels offer more and in any event this was closed when we arrived and no alternative... More 

Was this review helpful? Yes 2
Belfast, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Jumeriah Zabeel Saray is pure luxury from start to finish. Everyone is treated like a VIP and given a gold standard service from the reception to the beach. The rooms are well appointed with an amazing bathroom and luxury products. The staff are very professional and know how to offer exceptional service without being too invasive. The restaurants are... More 

Was this review helpful? Yes
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Philip I am delighted that you enjoyed your recent holiday with us at Jumeirah Zabeel Saray and I appreciate you have taken the time to share your experience on Trip Advisor. I sincerely appreciate your generous accolades about the opulence of our Ottoman inspired resort, award winning Talise Ottoman spa, well-appointed rooms, fine selection of restaurants and high level... More 

warwickshire
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is the best Hotel we have ever stayed in! The staff are very attentive nothing is too much trouble. Each restaurant is different style, so beautifully decorated. The chandeliers are amazing, the food was 5 star quality, as other people have commented the service was very slow. It's such a shame as everything else about the hotel is... More 

Was this review helpful? Yes 3
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest It is with great pleasure to read your very kind review and I would like to express my sincere appreciation of your positive feedback. I am very happy to know that you had an enjoyable stay with us and definitely receiving such response like yours will inspire each and every one of us at the Jumeirah Zabeel Saray.... More 

Blackburn, United Kingdom
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have visited all the Jumeirah Hotels in Dubai and I have to say that Zabeel is the best, the moment you pull up in your vehicle the valet staff were fantastic a great team and once you enter the hotel the grand reception area is amazing with the water feature the Chandeliers the decor everything is perfect, we have... More 

Was this review helpful? Yes 1
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest Thank you very much for your loyalty towards Jumeirah Hotels & Resorts and I would like to thank you for your feedback from your recent stay at Jumeirah Zabeel Saray. I sincerely appreciate your generous accolades about the opulence of our Ottoman inspired resort, well-appointed rooms and fine selection of restaurants. We truly value your feedback regarding the... More 

Blackburn, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My stay at this fabulous hotel has been fantastic. The service was second to non. The management were really welcoming from start to finish. The Spa facilities at the hotel were excellent. The restaurants were superb, I felt that the staff couldn't do enough for the guest. This is a wonderful hotel on the palm. Very highly recommend. 10/10

Was this review helpful? Yes 1
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for recommending our hotel on Trip Advisor. It is indeed that our goal is to achieve the highest standard of service we could offer to our guests and it is always rewarding for my team to learn... More 

London
Level Contributor
74 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel has some positives but unfortunately it also has a number of negatives. Firstly I'd like to thank the hotel for providing a room at 11am when we checked in well ahead of schedule. We waited around 15 minutes to get the room but I was expecting to be told it wouldn't be ready before 2-3pm so it was... More 

Was this review helpful? Yes 3
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I sincerely appreciate that you have taken the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and thank you for acknowledging our exquisite facilities and well-appointed rooms. I am sorry to read that there were aspects of your experience from birthday amenities for your daughter and dining experience in the restaurants that... More 

Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

When you enter the Zabeel saray hotel you will marvel at the royal ness of the hotel. The chandeliers just capture the beauty of the hotels character. The hotel service is just exceptional from Check-in to departure. The hotel rooms are exquisite... You just have a sense of luxury everywhere you look. The restaurants are really great offering you everything... More 

Was this review helpful? Yes 1
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am very happy to know that you had an enjoyable stay with us and definitely receiving such response like yours will inspire each and every one of us at the Jumeirah Zabeel Saray. I sincerely appreciate your generous accolades about the opulence of our Ottoman inspired resort, grandeur décor and warm hospitality provided by our team of... More 

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