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Jumeirah Zabeel Saray

Travelers' Choice award winner
5.0 of 5
Hotel website
The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
Jumeirah Zabeel Saray
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Ranked #15 of 504 Hotels in Dubai
A recent review
5 of 5 stars reviewed yesterday
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2,730 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (805)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Simply the best place to be people 10 out 10 you will never be disappointed best service ever from all the staff Brilliant surrounding Brilliant staff Can't wait to go back would not go to another hotel in dubai anymore my kids even love it to bits an keep saying when we going back there So much to do lovely... More 

Was this review helpful? Yes 1
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest It is with great pleasure to read your very kind review. I am so pleased to learn of how you value our Hotel and I would like to express my sincere appreciation of your positive feedback. Indeed, we do pride ourselves on our fabulous team of colleagues who are equally grateful for your warm acknowledgement of our efforts... More 

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

With some helping hand from Goddess of Fortune we have recently enjoyed an Ottoman Opulence Culinary Tour of Jumeirah Zabeel Saray 6 awarded restaurants and F& B outlets. Starting from the show around conducted by Mr Ivan Leon and Executive Sous Chef Ryan Jette it was an utterly wonderful experience, a real display of tantalizing savory and olfactory cultural heritage... More 

Was this review helpful? Yes 1
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgements of our well-recognized restaurants andhigh level of customer service that Jumeirah is renowned for. I sincerely appreciate your recognition to Ivan Leon, Chef Ryan Jette, Mahesh, Vivek, Arvind, Muhsin, Marwan, Jouliana, Baktib, Sarah and... More 

Chorley, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

This is the first time in 30+ years of travelling that I have been tempted to go back to a hotel for another holiday. I was not disappointed. I have noted some of the poor reviews for this hotel, somebody said you have to book for a restaurant, true because they are so good!!! Poor service - never. The service... More 

Was this review helpful? Yes 2
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am very pleased to read your wonderful review of your holiday with us at Jumeirah Zabeel Saray and I would like to personally thank you for choosing our Resort in celebrating your wife’s birthday above the many options available in Dubai. I am very happy to know that you had an enjoyable stay with us and definitely... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Believe the pictures, this is one stunning hotel: even the breakfast/buffet hall ("The Imperium") is stunning. Every part of the inside of the hotel is a feast for the eyes. The stand-out staff member for us on most of our breakfast/evening buffet visits in "The Imperium" was Marziya, who was helpful, attentive, knowledgeable of the menu and the hotel facilities,... More 

Was this review helpful? Yes
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am delighted that you enjoyed your recent holiday with us at Jumeirah Zabeel Saray and I appreciate you have taken the time to share your experience on Trip Advisor. Thank you for your kind acknowledgements of our Award winning Talise Ottoman spa, exquisite hotel facilities and warm hospitality provided by Marziya. The compliments you mentioned to my... More 

Basingstoke, hampshire
Top Contributor
93 reviews 93 reviews
40 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for 3 nights as part of our honeymoon and really enjoyed our stay. Check in was quick and easy and the service there was very very good with everyone very keen to help where needed. The hotel is beautiful... the building and decoration is gorgeous with chandeliers, fountains and flowers everywhere! The pool area and beach are... More 

Was this review helpful? Yes
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for choosing us to commemorate your special occasion. Thank you for you kind acknowledgements of our luxurious hotel, well-appointed rooms, tranquil location and fine selection of restaurants. We make every effort to maintain the high standards of... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The only one regret we have of our visit to JZS is that we didnt stay longer. This is our second visit there and we hope to return some day soon. The staff are very welcoming with a warm smile and hospitality is second to none. Our room wasnt quite ready as we were early for check in so we... More 

Was this review helpful? Yes 1
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I appreciate your loyalty to Jumeirah Hotels & Resorts and I would like to thank you for your feedback from your stay with us at Jumeirah Zabeel Saray. Thank you for acknowledging our Award winning Talise Ottoman spa, opulent rooms, Sinbad’s kids club and the consistent service provided by our Housekeeping colleagues who live and breathe our Stay... More 

Dubai, United Arab Emirates
Top Contributor
62 reviews 62 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We live i Dubai and have the pick of hotel so chose to stay here for our Wedding Anniversary. We arrive and we sat down in the registration area and then ignored whilst the staff dealt with four couples who arrived after us. As to speak to manager, who to be fair upgraded our room and sent some goods. The... More 

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Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Not impressed with this hotel at all. Extremely disappointed. Service is very slow, you have to book 4-5 nights in advance for restaurants on your half board. What a joke. We had to move rooms because the tv and fridge was broken. Service around the pool is almost non existent. Hotel is beautiful but doesn't have the Dubai wow factor... More 

Was this review helpful? Yes 2
Birmingham, United Kingdom
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Those of you who enjoy baths this is for you ...the bath is huge !!!!! there is also separate shower and toilet all within the same room. Plugs are Uk 3 pin , rooms are large with safe,ironing board ,iron, coffee/tea making facilities. Beds are memory foam with feather pillows ( foam available on request)Separate seating area and balcony looked... More 

Was this review helpful? Yes 3
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am delighted that you enjoyed your recent holiday with us at Jumeirah Zabeel Saray and I appreciate you have taken the time to share your experience on Trip Advisor. Thank you for acknowledging our Award winning Talise Ottoman spa, well-appointed rooms, fine selection of restaurants and beach facilities. We are also grateful for our soothing location in... More 

Sheffield, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first visit to Dubai but we certainly hope it won't be the last! From the minute we arrived we were made to feel very welcome with cold towel, complimentary drinks and balloons for the children while we checked in. We received a room upgrade to a suite with 2 bedrooms and 2 bathrooms instead of the Deluxe... More 

Was this review helpful? Yes 3
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for recommending our hotel on Trip Advisor. We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. I... More 

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