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Jumeirah Zabeel Saray

Travelers' Choice award winner
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The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
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Jumeirah Zabeel Saray
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3,593 Reviews from our TripAdvisor Community

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Lanark, United Kingdom
Level Contributor
194 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed yesterday NEW

First time staying at this hotel. We arrived around midnight to a nice welcome. Unfortunately the type of room we'd ordered was not available so we couldn't unpack. However this was resolved without fuss the following afternoon and we were moved to a room on the 4th floor with a lovely sea view, which we preferred to looking back over... More 

Helpful?
Thank Brian C
Manchester, United Kingdom
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our trip to Australia finally comes to an end and we fly from Sydney to Dubai for a two night stay at the Jumeirah Zabeel Saray. What an excellent hotel. The rooms are spacious and luxurious, the staff are welcoming and very helpful - they even insist on carrying your beach towels to the sunbeds at the private beach and... More 

Helpful?
Thank Roywad
Burnley, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were three adults and two children, we were lucky to get upgraded to one of the villa's which were are amazing. We also paid extra for the Club lounge, which I would highly recommend. All the staff everywhere are amazing, the food, service, attention to detail are faultless. The gym is fairly poor and could do with Technogym equipment... More 

Helpful?
Thank Andrew B
Sheffield, United Kingdom
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

You cannot fail to be impressed as you enter the hotel the smell the decor the welcome were all very impressive, we arrived early after an overnight flight and was not expecting to be able to check into our room till after lunch, our room was ready and we were in our room within half an hour big tick! We... More 

Helpful?
3 Thank Louise W
Management_JZS, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Louise I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for recommending our hotel on Trip Advisor. Allow me to convey my gratitude for acknowledging our opulent facilities, lavish décor, well recognized restaurants and exquisite facilities. We truly value your feedback regarding the beverage prices and it... More 

Barnet, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I hadn't been back to dubai since 2008 and it has changed. Last time I was here I stayed at the jumeirah beach hotel, which I loved. This time I fancied a change and booked the jumeirah zabeel saray. First impressions were good. Lovely entrance, great welcome by sunil (who remembered us three days later). Room great... View of the... More 

Helpful?
3 Thank richard a
Surrey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived at the hotel after a difficult 2 hour journey from the airport due to road closures for the annual Dubai Cycle race (remember this for next time folks, roads are closed for 4 days each first week in Feb). Not a good start but as an engineer the architecture on route was enough to keep me awestruck. Unfortunately... More 

Helpful?
3 Thank Dazza2355
Management_JZS, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am very happy to know that you had an enjoyable stay with us and definitely receiving such response like yours will inspire each and every one of us at the Jumeirah Zabeel Saray. It is indeed that our goal is to achieve the highest standard of service we could offer to our guests and it is always... More 

Essex, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Arrived at hotel on the 2nd February at 8 o'clock in the evening. My only complaint was there was nobody to meet us and take our cases we made our way to check in where a lovely young lady checked us in and apologised and our cases was took away immediately. She then showed us to our room. The room... More 

Helpful?
1 Thank Tracey P
Management_JZS, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Tracey I am delighted to read that you enjoyed your recent holiday with us at Jumeirah Zabeel Saray and I sincerely appreciate that you have taken the time to share your experience on Trip Advisor. Thank you for recognizing our fine selection of restaurants, opulent décor and warm hospitality provided by Adam and Janaka. It is with great pleasure... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Very nice, relaxing, clean rooms and everywhere else in the hotel. The spa is fantastic and you must try out. We tried the Indian, Lebanese restaurants & the Italian at the beach restaurants, they were all really good. The staff are very friendly. You also feel that you are on an island cause it's build on the sea (Palm) &... More 

Helpful?
1 Thank jbako
Management_JZS, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am very pleased to read your wonderful review of your holiday with us at Jumeirah Zabeel Saray and I would like to personally thank you for choosing our resort above the many options available in Dubai. Allow me to convey my gratitude for acknowledging our immaculate cleanliness, award winning Talise Ottomans spa, well recognized restaurants and exceptional... More 

Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

The Hotel was excellent , also the service the restaurants and the poolside ! The rooms are very nice decorated . Thanks to Mr Sunil ( Concierge) our stay was even more excellent ! He was very helpful and very very friendly . The beach was very nice . Food was excellent.

Helpful?
Thank catherinesobhani
Management_JZS, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Catherine It is with great pleasure to read your very kind review and I would like to express my sincere appreciation of your positive feedback. Thank you for recognizing Sunil who impressed you by his attention and professionalism. It is with great pleasure that I am able to recognize him for his efforts to ensure our guests have an... More 

Kuwait City, Kuwait
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Amazing hotel amazing view amazing room Simply amazing in everything and for sure i will come back again , the staff was so helpful and friendly the breakfast buffet was so delicious in room dining was amazing and the wether at February was so cool and nice

Helpful?
Thank nanooo82
Management_JZS, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am very happy to know that you had an enjoyable stay with us and definitely receiving such response like yours will inspire each and every one of us at the Jumeirah Zabeel Saray. Thank you for acknowledging our well-appointed rooms, warm hospitality and culinary offerings. I am also very pleased to know that you will definitely return... More 

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