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All 493 Dubai hotels

Jumeirah Zabeel Saray

5.0 of 5 Hotel   |   The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
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Jumeirah Zabeel Saray
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Ranked #14 of 493 Hotels in Dubai
A recent review
5 of 5 stars reviewed 2 days ago
PMac24
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2,378 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Absolutely HORRIBLE service. It's so disappointing that this beautiful hotel is run by a bunch of idiots. First of all, what kind of hotel reception never answers calls or even bothers to call back? My wife and I waited for 2 hours on hold on one night, and 30 minutes on hold the next night. Mind you, it wasn't even... More 

Was this review helpful? Yes 6
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We returned to Dubai after almost 10 years and had a fantastic 10 day stay at the Zabeel Saray. Firstly, the development of Dubai is simply incredible. The modern architecture is staggering and the journey from the airport to the hotel is wonderful although I suffered a bit of neck ache looking up at the high rise buildings!! I've always... More 

Was this review helpful? Yes 4
Dubai, United Arab Emirates
Contributor
18 reviews 18 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed at the Zabeel Saray earlier in this month for our wedding anniversary and all in all it was an awesome experience. I've stayed here 2 years ago as well and stayed for 3 days this time round and made sure to try all the restaurants. Enjoyed the breakfast at Imperium and the labanese food in Al-Nafoorah... Have to mention... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My stays in the past here were wonderful and I can somehow say the same about this one. Check in experience wasn't handled right despite the smiling and helping receptionists. I had to wait sometime for our ID cards to be scanned in another location, where we had to ask and wait somewhere else to get them. This time there... More 

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Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Well, where do i start? We arrived early morning around 8am and check in wasn't till 3 which we knew but didn't mind waiting for our room and just wanted to enjoy the sun. Anyway, a lovely girl apologised that our room wasn't ready for us (not that we minded) then offered us complimentary tea or coffee and told us... More 

Was this review helpful? Yes 4
South Australia, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Jumeirah Zabeel Saray is simply amazing. The staff, the rooms, the attention to detail, the views, the shops, the restaurants and of course the breathtaking spa! We had the most incredible time, our room was huge and the bath... well I've never seen such a big bath! We called it the "Palace" as it really is so much more... More 

Was this review helpful? Yes 2
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for recommending our hotel on Trip Advisor. Thank you for your kind acknowledgement of our Award winning Talise Ottoman Spa, warm hospitality, exquisite facilities and fine selection of restaurants. We make every effort to maintain the high... More 

Milton Keynes
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first trip to Dubai. Dubai was not a destination that we thought we would go to but a family member now lives and works there so it was an opportunity to visit and have a break at the same time. We used Tripadvisor and hotel websites to make our choice of accommodation. The Zabeel Saray certainly didn't... More 

Was this review helpful? Yes 6
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgements of our opulent hotel, exquisite facilities and Award winning Talise Ottoman Spa. It is indeed very gratifying to learn that we were able to deliver the high level of customer service that Jumeirah is... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I booked a room for a night getaway with my husband for our anniversary at Zabeel Saray as i have tried their spa before and saw how luxurious the hotel was. The lobby is amazing very luxurious with the special aroma that tickles your senses right away. It took them about 20-25 minutes to check us in. We had mentioned... More 

Was this review helpful? Yes
Jersey, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 4 days ago NEW

My wife and I have just spent 10 days at the jabeel saray . From the start till the finish of our stay we were extremely impressed . The staff from manager to most junior member were all approachable and most helpful throughout our stay. The spa and beach area were spotless and always fully manned. The restaurants and food... More 

Was this review helpful? Yes 3
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest It is with great pleasure to read your very kind review. I am so pleased to learn of how you value our Hotel and I would like to express my sincere appreciation of your positive feedback. We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share... More 

Jeddah, Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

my family and i stayed there for 6 nights on january 2015, and we were certainly pleased by the service we got in all ways. everything was clean and well organized from the entrance to the lobby till the beach. we would really like to thank mr emad ibrahim who arranged the fabulous suite for us and mr samhar in... More 

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Very good(25)
  • Pool area(19)
  • Wild wadi(16)
  • Club lounge(12)
  • Room service(9)
  • Friendly and helpful(6)
  • Imperium restaurant(6)
  • Talise Spa(6)
  • Half board(5)

Additional Information about Jumeirah Zabeel Saray

Address: The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jumeirah Zabeel Saray 5*
Number of rooms: 442
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Also Known As:
Jumeirah Zabeel Saray Hotel Dubai
Hotel Style:
#7 Family Hotel in Dubai
#7 On the Beach Hotel in Dubai
#13 Luxury Hotel in Dubai
#19 Romantic Hotel in Dubai
#24 Business Hotel in Dubai

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