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Jumeirah Zabeel Saray

Travelers' Choice award winner
5.0 of 5
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The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
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Jumeirah Zabeel Saray
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Ranked #14 of 499 Hotels in Dubai
A recent review
3 of 5 stars reviewed yesterday
dudleyfields Surrey, United Kingdom
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2,598 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Surrey, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

We have been going to Dubai for many years and have always stayed at the same hotel, this year we were persuaded by friends to stay at the Zabeel Saray and after looking at the reviews on trip advisor we decided to give it a go. Our experience didn't get off to a great start when the complementary car from... More 

Was this review helpful? Yes 2
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our third visit to the hotel and once again the experience was excellent. The hotel was full and at times the staff were under pressure to deliver but barring a few minor hiccups they delivered excellent service with a courteous smile and good humour. Every member of staff was welcoming and helpful but we would like to specifically mention Geoffrey... More 

Was this review helpful? Yes 1
Delaware
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Do you live in Europe and also have to fly to DUBAI for business? Are you travelling abroad the first time and know little as to how to find good hotel to remain in States? If this is true, chuck off all worries and book your Best vacation packages online. Numerous Hotel Reservation sites at the moment are available on... More 

Was this review helpful? Yes 1
Leicester
Top Contributor
62 reviews 62 reviews
18 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Staying on the Palm in Dubai is expensive - there is also not a lot to do away from the hotel so the hotels are of a high standard. JZS is one of the best hotels we have ever stayed in. We were very worried about travelling to Dubai as we have our 4 month old son. JZS was perfect... More 

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Durham, United Kingdom
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great three night stay at this opulent hotel on the Palm Dubai. Facilities were good but the beauty of this place is undoubtedly the staff who were polite, welcoming and attentive at all times. Had a wonderful welcome from Sunil at the door when we arrived, the service he gave throughout our stay was exemplary, he is to be commended... More 

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Luxembourg City, Luxembourg
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

A well placed hotel in the palm of Dubai. Nice service and great choice of restaurants (you can eat in all of their restaurants in the different hotels and in town). Lovely beach, but needs a bit more organisation for the umbrellas.

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Dubai, United Arab Emirates
Top Contributor
187 reviews 187 reviews
23 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have visited the hotel a couple of times, to eat and for brunch and was not overly impressed. I thought for a change I would have a staycation and choose this property. I actually used Sirius points I had accumulated so didn't have the highest expectations. I was wrong. So, as a Sirius Gold member I am due upgrades... More 

Was this review helpful? Yes 2
London, Uk
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed in a family suite at at Jumeirah Zabeel Saray between 13th - 19th April with my three kids aged 7,4 & 3. We visit Dubai around 3-4 times a year and compared to anywhere else we’ve stayed (Atlanis, Jumeirah Beach, Al Qasr), Jumeirah Zabeel Saray definitely now has to be my favourite. They recently opened the kids clubs... More 

Was this review helpful? Yes 5
Worcester
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a lovely stay very relaxing and felt very refreshed on departure. Service excellent. We upgraded to the clubroom which was excellent especially Valerie and her team they go that extra mile. Lovely beach and very helpful staff when wanting towels and sunbeds. My only criticism is the food and the expense of the Wine. Food very bland could... More 

Was this review helpful? Yes 2
Abu Dhabi, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We have been here a few months ago with 2 room reservation. On arrival we were put on wait for a while and then got an offer presented to us as an upgrade. As it sounded great we accepted it, the offer was and upgrade from 2 rooms to a family room. That was a 1 bedroom flat with no... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very good(24)
  • Pool area(17)
  • Wild wadi(15)
  • Club lounge(9)
  • Room service(7)
  • Imperium restaurant(5)
  • Talise Spa(5)
  • Half board(4)
  • Friendly and helpful(4)
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