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Jumeirah Zabeel Saray

Travelers' Choice award winner
5.0 of 5
Hotel website
The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
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Jumeirah Zabeel Saray
Best prices for: 1 room 1 guest
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Ranked #13 of 501 Hotels in Dubai
A recent review
5 of 5 stars reviewed 3 days ago
sinead1dublin dublin
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2,534 reviews from our community

Traveler rating
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    349
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    29
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727
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (745)
Date | Rating
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dublin
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our fourth visit to this hotel. As it was to mark special events for us we wanted to celebrate and we knew from out previous 3 experiences that there is nowhere better to do this than in Zabeel Saray. Our expectations were surpassed. Our welcome was outstanding from arrival to departure - at the Front Door to Reception... More 

Was this review helpful? Yes 4
Carlisle, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for 3 nights en route to Phuket . We were celebrating our 40th wedding anniversary and we were upgraded to a palm view room on the 4th floor overlooking the pool.The room was fabulous with a beautiful bathroom.Stayed on a half board basis and ate in 3 of the restaurants.First night was in the Amala Indian restaurant and... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Amazing food, great service and fabulous ambiance. This has got to be the best Lebanese restaurant in Dubai. Service from Hassan Sader was first class!!! Even the children loved the food! There is also some great shopping in the hotel!

Was this review helpful? Yes 1
Bromley, Kent UK
Top Contributor
190 reviews 190 reviews
85 hotel reviews
233 helpful votes 233 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We've just returned from a two week stay at this hotel. This was our second visit having stayed there in March 2014 on our way back to the UK from Australia. From the moment we walked through the wonderful atrium we were welcomed back like old friends. The Club lounge has moved and is so much better now. It has... More 

Was this review helpful? Yes 1
Leeds, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The hotel was on the beach and an oasis of calm.A great place to come back to each night wether it was a hectic or lazy day.The service was excetional and the knowlege of the staff nothing was too much trouble for them.A special thank you to the reception gentleman who recomended the restaurent in front of the dancing fountains... More 

Was this review helpful? Yes 2
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am delighted that you enjoyed your recent holiday with us at Jumeirah Zabeel Saray and I appreciate you have taken the time to share your experience on Trip Advisor. It is indeed that our goal is to achieve the highest standard of service we could offer to our guests and it is always rewarding for my team... More 

Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We enjoyed a wonderful day in the SPA! As many others have already mentioned, the staff are professional. Especially Artiom (I hope it is correct spelling). He was ultra PROFESSIONAL and very helpful. Checked in with him was very friendly. WELL DONE! It was my second time and had wonderful experience both times. The staff of the SPA are the... More 

Was this review helpful? Yes 4
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am very pleased to read your wonderful review of your holiday with us at Jumeirah Zabeel Saray. I would like to take the opportunity to thank you for your thoughtful words regarding our Award winning Talise Ottoman Spa and warm hospitality provided by Artiom, who live and breathe our Stay Different brand promise. I am very happy... More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The whole hotel is beautifully furnished. The service is really unparalleled and everyone is so welcoming. The spa is the best in the middle east without a doubt. As someone who really struggles to relax it was just the ticket. The food in almost every restaurant here is gourmet. A joy to visit. If I had one complaint, I think... More 

Was this review helpful? Yes 2
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray. We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging our high levels of customer service, Award... More 

Kent, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have recently returned from our 1st visit to Dubai staying the Jumeriah Zabeel Saray. I was unsure what to expect not only of the Hotel but also Dubai, but was suitably impressed by both. The pictures of the Hotel can not do justice to how stunning it is. It is far from the largest Hotel you will come across... More 

Was this review helpful? Yes 7
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest I am very pleased to read your wonderful review of your recent stay with us at Jumeirah Zabeel Saray and I would like to personally thank you for choosing our Resort for your holiday above the many options available in Dubai. Thank you for your kind acknowledgement of our splendid hotel, warm hospitality, exquisite facilities, well recognized restaurants.... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I went with my friend for a much needed break away. The hotel is so beautiful and luxurious, the room is out of this world and so clean with every amenity you could ever need to hand, I have a bad backend can't sleep on hard beds, the beds are amazing and I had the best sleep in years!! The... More 

Was this review helpful? Yes
Princeton, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this luxurious hotel for 5 days. the check in process was lengthy as they did not have the rooms we had requested, but eventually we were given a 2 bedroom suite with an average view. The rooms are very plush and very beautifully decorated as is the hotel lobby and restaurants. I wish to mention Mr. Tuwan a... More 

Was this review helpful? Yes 2
Fernando G, General Manager at Jumeirah Zabeel Saray, responded to this review

Dear Guest Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgements of our Award winning Talise Ottoman spa, lavish decors and fine selection of restaurants. It is indeed very gratifying to learn that we were able to deliver the high level of customer service that... More 

Hotel Review Summarization

What travelers say

  • Very good(25)
  • Pool area(18)
  • Wild wadi(15)
  • Club lounge(10)
  • Room service(7)
  • Half board(5)
  • Talise Spa(5)
  • Imperium restaurant(5)
  • Friendly and helpful(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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