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Jumeirah Zabeel Saray

Travelers' Choice award winner
5.0 of 5
Hotel website
The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
Jumeirah Zabeel Saray
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Ranked #16 of 499 Hotels in Dubai
A recent review
5 of 5 stars reviewed yesterday
liz d London, United Kingdom
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2,613 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have stayed at 7 hotels in Dubai over 15 years and the JZS pips the post as being the best! The other hotels we visited were wonderful too, especially the Fairmont on the palm but the JZS goes the extra mile. The staff were exceptional. There were no exceptions to this and I wish I could remember all the... More 

Was this review helpful? Yes 2
Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Zabeel Saray stands as a symbol for luxury and not any kind of luxury - Dubai level kind of luxury. If you are considering staying at JZS, especially if this is your first time to Dubai, please do not hesitate. This is the ultimate hotel experience. The rooms are beautiful with huge bath tubs (which is always a must!), and... More 

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Sofia, Grad Sofiya, Bulgaria
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The hotel is pure luxury! We stayed there in January 2014. Extremely clean, beautifully designed, has few restaurants and a bar. The ppl who work there are very kind and made us feel amazing during our stay! We got a room to Dubai marina. Of course I should mention the amazing spa.its visit is a must!

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Rosebank, United Kingdom
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a very grand and vibrant place, we were staying in The Grandeur Residences The Luxury Apartments next to Jumeirah Zabeel for 10 days and often went for a meal, drink or coffee in the hotel. Found the service to excellent and the staff very attentive although it could be difficult to get a table at times as the... More 

Was this review helpful? Yes 1
Brentwood, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have been to Dubai several times and stayed at other 5* hotels, Zabeel Saray was a fantastic find - great half board offer which was fantastic value as you could eat in all the Jumeriah hotel restaurants, beautiful opulent hotel with great facilities and grounds & wonderfully inviting staff. We have stayed at many great hotels around the world... More 

Was this review helpful? Yes 3
Scarborough, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just returned from 4 days stay at Jumeirah Zabeel Saray. It was a beautiful hotel with fantastic service throughout. Arrived early at 9am and room was not ready which we expected, was given complimentary light breakfast and offered use of the spa facilities to change. We had a deluxe king room overlooking the Palm which was lovely, very spacious, huge... More 

Was this review helpful? Yes 2
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I usually go there for dinner or coffee , last time i been there with my brother for coffee around 11 pm. Just after entering i was looking for a table than waitress came ask me for no of person . I said we are 2 . She was giving us table and than suddenly that manager came and said... More 

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Well, where to start. Just got back from six wonderful nights at this hotel. We had gone there to celebrate a special birthday for my husband and wow were we not dissapointed. Everything was great. Fantastic room, lovely staff couldn't do enough for you. Pool was excuisite, infinity style. Iced water brought to you with cold orange segments. Breakfast buffet... More 

Was this review helpful? Yes 1
United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel was great with wonderful reception and easy check in, Rooms were clean comfortable and a very good size. staff at breakfast were very unprofessional, loud and very slow service, ordering tea and coffee takes ages, cups are not clean, wasn't the slandered of a 5 stars Hotel. Nafoora restaurant, the middle eastern restaurant service was bad, staff were rude... More 

Was this review helpful? Yes 1
Nottinghamshire, United Kingdom
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just returned after spending 5 days here and it was the best hotel I have ever stayed in. The public rooms, restaurants and bedrooms are stunning and the customer service is the best I have ever encountered. Highly recommended.

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Very good(23)
  • Pool area(15)
  • Wild wadi(14)
  • Club lounge(9)
  • Room service(7)
  • Imperium restaurant(5)
  • Talise Spa(5)
  • Half board(4)
  • Friendly and helpful(4)
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