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The Ritz-Carlton, Dubai International Financial Centre

#53 of 509 Hotels in Dubai
Certificate of Excellence
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Gate Village, DIFC | Off Sheikh Zayed Road, Dubai, United Arab Emirates
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The Ritz-Carlton, Dubai International Financial Centre
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The Ritz-Carlton, Dubai International Financial Centre
The Ritz-Carlton, Dubai International Financial Centre
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544 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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London, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Hotels in Dubai are like oases for weary European travellers; normally the rooms are spacious and well furnished, the service is excellent, and you wish you could get the same thing elsewhere. Even by Dubai's standards, the Ritz-Carlton in the DIFC is something special. The room was frankly magical - and yes, I have been to Disneyland - and the... More 

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Los Angeles, California
Level Contributor
145 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel felt like a fancy airport hotel, which is exactly what it is. It's as well-dressed as you'd expect from the Ritz, but it has a generally sterile feel. We were missing some basic necessities in the room and the staff had a hard time responding to those needs. I swam laps in the indoor pool and I was... More 

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LotharQuarzDIFCRC, General Manager at The Ritz-Carlton, Dubai International Financial Centre, responded to this review

Dear Ash, Thank you so much for taking the time to leave your comments above. I wanted to express my concern and extend my sincere apologies that you did not thoroughly enjoy your recent stay with us. This really concerns me, as we aim to provide the very highest quality facilities and service throughout the hotel. I am sorry that... More 

Hong Kong
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very good hotel with all the facilities anyone would expect from a 5 star hotel. Great location for Bankers with direct access to all international Banks in one place. The staff and service is fantastic. Needs were anticipated, no request was ever too much, everyone seemed to be happy with their place of work. Ali from he front Office did... More 

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Dubai, United Arab Emirates
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Having lived in Dubai for the past 14 years, I can definitely say that this is one of my favorite hotels in the city. Last night, I joined some friends for iftar and was undeniably impressed. The selection of food within the buffet was very diverse, delicious, and among the best I have attended this Ramadan. The service was also... More 

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LotharQuarzDIFCRC, General Manager at The Ritz-Carlton, Dubai International Financial Centre, responded to this review

Dear Mahmoud, Ramadan Kareem! And many thanks for leaving such a great review following your Iftar with us. I am delighted that you enjoyed the food and ambience so much, and above all that Patrick was able to provide you with truly exceptional service. I have passed on your comments to him and the rest of the team here, and... More 

Washington DC, District of Columbia
Level Contributor
197 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
5 of 5 stars Reviewed 1 week ago

Located a short walk off the Financial Center Metro Station, this is an excellent hotel when visiting Dubai for business. Plenty of eateries nearby, some mini-marts/grocery stores, and the metro. Taxis are also always readily available. It's the Ritz, and it certainly lives up to the name. Staff was always professional and attentive. The rooms were great with the amenities... More 

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Manama, Bahrain
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second time I stay at the Ritz-Carlton DIFC. The first time it was on a business trip, and this time it was a leisure trip. I had booked the Junior Suite for 2 nights. At check-in, which was around 2pm, Khaled Ahmed gave us an amazing service, he was quick and treated us very well. Since the... More 

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LotharQuarzDIFCRC, General Manager at The Ritz-Carlton, Dubai International Financial Centre, responded to this review

Dear Janahi, Thank you for taking the time to share your detailed feedback with the TripAdvisor community. I am delighted that you very much enjoyed your experience, and found the suite as well as the service you received from our ladies and gentlemen to be exceptional. I have passed on your very kind words to Kevin, Louisa and Khaled and... More 

Kuwait City, Kuwait
Level Contributor
64 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A bit of a tough one to review as its a good hotel, that ticks all the right boxes but just isn't memorable. The rooms are functional and as one would expect from a hotel with that location the views are a bit lousy. The gym was adequate - better than most but just an exercise room. Breakfast was ok.... More 

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LotharQuarzDIFCRC, General Manager at The Ritz-Carlton, Dubai International Financial Centre, responded to this review

Dear Karl, Thank you for sharing your feedback following your stay. Whilst I was happy to hear that you enjoyed elements of the hotel, I was very disappointed that you found nothing memorable, as as a Ritz-Carlton Hotel, this is our main aim; to provide guests with memorable experiences that they won’t forget. I strongly believe that we have many... More 

Phuket, Thailand
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my second time to stay at the e Ritz Carlton DIFC. And welling to stay in this hotel when ever i will visit Dubai the hotel in general is nice and in the center .. Unfortunately this time I was disappointed by the one of the receptionist staff at the CLUB Lounge  , we arrive at 2 pm.... More 

Was this review helpful? Yes 1
LotharQuarzDIFCRC, General Manager at The Ritz-Carlton, Dubai International Financial Centre, responded to this review

Dear Anwar, Thank you for all of your valuable feedback above, and for sharing your comments. I would like to extend my sincere apologies for the service you received from one of the team, and am extremely sorry that this unfortunate incident took place, which is certainly not the norm in our Club Lounge or the hotel, where the genuine... More 

oman
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had stayed for a night at the hotel. While it has all the features of a 5 star hotel what put me off was the over zealousness of the hotel staff. What is expected is normal professional courtesy and not overwhelming obsequiousness intruding into ones personal space. I was escorted to my room by an Asst. Manager who was... More 

Was this review helpful? Yes
LotharQuarz0150, General Manager at The Ritz-Carlton, Dubai International Financial Centre, responded to this review

Dear Rashid, Thank you for taking the time to leave such detailed feedback. I am very sorry to hear that your experience did not meet your expectations, particularly with regards to the personalized service you received, as this is one of the areas where The Ritz-Carlton strives to excel. In regards to your breakfast experience, please be assured that your... More 

Riyadh, Saudi Arabia
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently we had the privilege of spending 2 weeks in Dubai…:) I was involved in a company program.. Our base for the entire duration was the Ritz Carlton in the Dubai International Financial Centre (DIFC). At first we were concerned that this might be a bit sterile and too “business-like”. It turned out to be the opposite. We had a... More 

Was this review helpful? Yes 2
LotharQuarzDIFCRC, General Manager at The Ritz-Carlton, Dubai International Financial Centre, responded to this review

Dear Fred, Firstly, thank you very much for staying with us for two weeks, and also for taking the time to leave such detailed feedback. I am delighted that you were able to enjoy so many aspects of the hotel during your time with us, including the pools and restaurants, and particularly that our ladies and gentlemen were able to... More 

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