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All 478 Dubai hotels

One&Only The Palm Dubai

5.0 of 5 Hotel   |   West Crescent | Palm Jumeirah, Dubai 114843, United Arab Emirates
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Ranked #28 of 478 Hotels in Dubai
A recent review
5 of 5 stars reviewed 1 week ago
Sch1 London
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388 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Dear One and Only Team, Firstly i would like to begin my review to Congratulate you for absolutely impeccable service! There was not one person or staff i can fault... I would just like to mention that alot of people are turned off by "dress code" however, its important to be reminded that this is a fantastic hotel, whereby there... More

Was this review helpful? Yes 1
OneandOnlyThePalm, Manager at One&Only The Palm Dubai, responded to this review

Dear Mr & Mrs Bassi, It was a pleasure having you with us and thank you for taking the time to review your recent stay at One&Only The Palm. We are pleased to hear that you have enjoyed our facilities as well as services provided by our dedicated team members. We have shared your comments with our teams, and they... More

Portsmouth, United Kingdom
2 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Travelled to the one and only the palm on the 24th august for 7 nights to celebrate our 10 year wedding anniversary and the hotel was beyond our expectation and they were high before we went. All staff were very polite and helpful couldn't do enough for us. All restaurants were lovely, food was outstanding. The pool area was clean... More

Was this review helpful? Yes
OneandOnlyThePalm, Manager at One&Only The Palm Dubai, responded to this review

Dear nikki m, It was a pleasure having you with us and thank you for taking the time to review your recent stay at One&Only The Palm. We are delighted to read that you have chosen One&Only The Palm to celebrate your special occasion. It is our pleasure to hear that you have enjoyed our facilities as well as services... More

Belfast, United Kingdom
Top Contributor
105 reviews 105 reviews
33 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the most fabulous hotel we have stayed in to date / during our last 6 no. visits to Dubai. The room, the pool, the restaurant and the service were all outstanding - no speck of dust anywhere, and the staff were all extremely pleasant. It was a little unfortunate that the restaurant on the pontoon was closed for... More

Was this review helpful? Yes 1
OneandOnlyThePalm, Manager at One&Only The Palm Dubai, responded to this review

Dear Valtpal, It was a pleasure having you with us and thank you for taking the time to review your recent stay at One&Only The Palm. We are delighted to read that you enjoyed our facilities as well as services provided by our dedicated team members. We have shared your comments with our teams, and they are all very pleased... More

Luxembourg
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As a friend of smaller luxury hotels, I did have problems to find the accurate hotel in Dubai. But One and Only the Plam finally did meet my expectations. Really great personal and cozy resort, were I could find a perfect service and warm welcome feeling and a place where I could relax and “switch down the engine”. Minor problems... More

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OneandOnlyThePalm, Manager at One&Only The Palm Dubai, responded to this review

Dear Okavangopierre, It was a pleasure having you with us and thank you for taking the time to review your recent stay at One&Only The Palm. We are delighted to read that you enjoyed our facilities as well as services provided by our dedicated team members. We have shared your comments with our teams, and they are all very pleased... More

London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived at the one and only and was up graded to a suite. This hotel is sheer indulgence perfect for couples newly weds not the place really for young children although there was a few. The service is second to none. The food choice was plentiful catering for every taste. 3 good restaurants on site. One restaurant out on the... More

Was this review helpful? Yes
OneandOnlyThePalm, Manager at One&Only The Palm Dubai, responded to this review

Dear rowingwine52, It was a pleasure having you with us and thank you for taking the time to review your recent stay at One&Only The Palm. We are delighted to read that you enjoyed our facilities as well as services provided by our dedicated team members. We have shared your comments with our teams, and they are all very pleased... More

Hertford, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

It's interesting to see the resent negative reviews of this hotel, we have been visiting the one & only in Dubai for over 10 years and we have visited numerous other one & only resorts, we have been huge fans and recommended to numerous friends and family's members. For the past 3 we have stayed at the palm and we... More

Was this review helpful? Yes 2
OneandOnlyThePalm, Manager at One&Only The Palm Dubai, responded to this review

Dear luxury_11, It was a pleasure having you with us and thank you for taking the time to review your recent stay at One&Only The Palm. We indeed apologise if we have come short of meeting your expectations, and rest assured that your comment has been reviewed with members of the concerned teams. We hope that you will give us... More

Dublin, Ireland
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

Hotel was lovely, and service was good. However the staff did not seem to know anything about the half-board option. We were advised that one of the restaurants was excluded from the offer, but on further inquiry(unfortunately on our last night) we were advised that this third [read nicer] restaurant was able. Other than that, the fact that water in... More

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OneandOnlyThePalm, Manager at One&Only The Palm Dubai, responded to this review

Dear MCampbell70, It was a pleasure having you with us and thank you for taking the time to review your recent stay at One&Only The Palm. We are delighted to read that you enjoyed our facilities, however indeed apologise if we have come short of meeting your expectations, and rest assured that your comment has been reviewed with members of... More

Cheshire, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We returned after a fabulous trip last year. This hotel meets all expectations.We were greeted with the warmth you feel when you are visiting family.During the last year our daughter was diagnosed with a Gluten Wheat and Dairy Allergy. Our travel agent sent over the requirements and on arrival we were met by the manager and Chef from Zest. I... More

Was this review helpful? Yes 3
OneandOnlyThePalm, Manager at One&Only The Palm Dubai, responded to this review

Dear Family McCracken, It was a pleasure having you all with us and thank you for taking the time to review your recent stay at One&Only The Palm. We are delighted to read that you consider ZEST the "finest dining you have experienced", and that you enjoyed our facilities as well as services provided by our dedicated team members. We... More

Dubai, United Arab Emirates
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 15, 2014

A beautiful hotel if only it were run like a true One & Only. My Husband and I stayed at in a Mansion Suite for our baby moon requesting only one thing from the duty manager- to ensure all runs smoothly during our stay. 2 minutes later his front desk employee overcharged my card by 50% for the pre-authorization. The... More

Was this review helpful? Yes 3
OneandOnlyThePalm, Manager at One&Only The Palm Dubai, responded to this review

Dear ealqasimi, Thank you so much for taking my call the other day and for sharing with me in such detail the service shortfall you encountered at the time of your check-in. I am deeply saddened, and do indeed acknowledge that we fell short of your expectations. Please rest assured that I have personally looked into the matter and shared... More

Doha, Qatar
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 13, 2014 via mobile

This is probably the worst hotel I have ever visited! Firstly I have written an email to the GM straight after this indicent and he has not bothered to reply or for someone to on his behalf if he is too busy to look after his customers! This is possibly the worst 5 star hotel! Upon arrival my husband was... More

Was this review helpful? Yes 2
OneandOnlyThePalm, Manager at One&Only The Palm Dubai, responded to this review

Dear Sandra R, It was a pleasure having you with us at One&Only The Palm, and thank you for taking the time to share your feedback. We have reviewed the comment you have raised and do appreciate that the communication of the resort's dress code and sensitive handling of this etiquette, is one that we can enhance within the resort.... More

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Additional Information about One&Only The Palm Dubai

Address: West Crescent | Palm Jumeirah, Dubai 114843, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One&Only The Palm Dubai 5*
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Also Known As:
One And Only The Palm Dubai
One&Only The Palm Dubai Hotel Dubai

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