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Emirates Grand Hotel

4.0 of 5 Sheikh Zayed Road, Near Finance Centre | Metro Stop, Dubai 116957, United Arab Emirates
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Emirates Grand Hotel
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Emirates Grand Hotel
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311 reviews from our community

Traveler rating
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    78
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Riyadh, Saudi Arabia
Reviewer
3 reviews 3 reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

nice room, but not proper clean, i found bills from the previous costumer in the room when i came in. every thing is chargeable, no room amenities. only tea coffee and 2 bottle of water who are not replace if you use it. good location, near dubai mall. room below level 7 are noisy due to metro and traffic.

Was this review helpful? Yes
Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for your recent review of our hotel on Trip Advisor following your recent stay with us. We are glad that you liked the room, location and the hotel proximity to the Malls. We also noted with great concern that you found some personal effects left behind by the previous occupant in the room. Rest... More

Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

I was given a great welcome on arrival and the room was a mansion - 2 bedrooms, 2 baths, kitchen, dining and living room. All for AED 400+. But hidden under the welcome was some degree of disorganization and poor staff training. I had booked airport transfer as a package but the email confirmation was unclear whether it was for... More

Was this review helpful? Yes
Evghenia P, Front Office Manager at Emirates Grand Hotel, responded to this review

Dear ssupramaniam, Thank you very much for taking the time to post a review of your stay at Emirates Grand Hotel on TripAdvisor. A warm welcome always sets the tone so I am delighted that you had a lovely greeting on arrival and pleased that we were able to offer you an upgrade to one of our large two bedroom... More

St. George, Utah
Top Contributor
51 reviews 51 reviews
7 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There are definite pros / cons to this hotel: Pros: 2 minute walk from hotel lobby to metro stop. Friendly doormen, and free valet parking. Staff was responsive to our needs in immediate changing rooms (we asked for king, non-smoking...they gave us 2 doubles, smoking) Cons: $27 per day (per device) to use internet - although you can opt for... More

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at the Emirates grand at sheikh zahid road for 4 nights. Check in took a hell of a time. I had requested earlier for a king size bed but was given a room with twin beds. Staff kept promising the room would be changed the next day but that next day never came.

Was this review helpful? Yes 3
Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to review our hotel on Trip Advisor during your recent stay with us. It is with concern that we read of your unsatisfactory experience and would like to apologize for the inconvenience. You can rest assured that this feedback will be shared with our team and corrective action taken to... More

Liverpool
Contributor
14 reviews 14 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is ok the rooms itself are quite nice spacious and kept clean. The elevator system is painful ... You press the button and have to wait until the elevator tells you which lift to get in which at times can take 20 minutes to reach tour room. The hotel itself is situated on a slip road off sheikh... More

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Chandigarh, India
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is in a good central location, some of the staff are very friendly, rooms are a good size and the foods ok. Unfortunately this is all out weighed by the terrible lift system and some very rude staff. Many a time I had the lift doors shut on me by staff before I could enter, which due to... More

Was this review helpful? Yes 2
Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to review our hotel on Trip Advisor following your recent stay with us. We are delighted that you were satisfied with some aspects of your stay including the size of our rooms and the food, however some weren't to your expectation. We take our guests feedback very seriously and therefore... More

Melbourne, Victoria, Australia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

My Husband and I spent x 2 nights here on route to Barcelona. The hotel is located on a main road - you can catch a cab to Dubai Mall & be there within 10mins for shopping, restaurants, a excellent fountain show at night which happens every 30mins. Grab. Spot for dinner at one of the many restaurants so that... More

Was this review helpful? Yes
Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for your recent review of our hotel on Trip Advisor. We are delighted that we were able to meet your expectations and that our product and services were to your satisfaction. It is from feedback such as yours that we are able to enhance our services and therefore we will be sharing it with... More

Port Elizabeth, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Location is good but that's all, the hotel rooms are spacious but they they desperately need a revamp. Walls are thin and the bathroom could have its own shower. The swimming pool on the roof is a nice touch. Breakfast is ok, nothing to rave about. I would classify it as a 4 star. Also confirm everything in writing, I... More

Was this review helpful? Yes 2
Evghenia P, Front Office Manager at Emirates Grand Hotel, responded to this review

Dear Zaheer S, Thank you for all the elements that you have detailed in your review and for taking the time to share your feedback following your recent stay at Emirates Grand Hotel. Since I couldn’t track the source of your booking, I am not sure where the confusion started and therefore I would like to reconfirm that Emirates Grand... More

Perth, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed September 13, 2014

I stayed at the Emirates Grand Hotel (EGH from now) for 10 nights over August and September and it had both positive and negative aspects going for it; However because of a lack of customer service - and general friendliness - I was left with a sour taste in my mouth. The rooms are very spacious - more like a... More

Was this review helpful? Yes 2
Evghenia P, Front Office Manager at Emirates Grand Hotel, responded to this review

Dear soxybrown, Thank you for all the elements that you have detailed in your review and for taking the time to share your feedback on TripAdvisor. We very much appreciate your kind compliments about many aspects of the hotel you did like such as the facilities of your suite, gym and wonderful views from the top floors of the hotel.... More

Qatar
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 12, 2014

Generally hotel is good, little concern about room housekeeping, but overall hotel is good, price was competitive to other hotel in area. You can enjoy shisha on 4th floor with great panoramic view. Little delay during check-in but staff was very friendly I highly recommend this hotel especially for family staying

Was this review helpful? Yes 1
Evghenia P, Front Office Manager at Emirates Grand Hotel, responded to this review

Dear Shadykraimesh, I am very appreciative of the very kind words you have written following your stay at Emirates Grand Hotel. Our aim with all our guests is to ensure we try our very hardest to make all of our guests feel at home and meet their expectations. We very much appreciate your kind compliments and recommendations and we do... More

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Additional Information about Emirates Grand Hotel

Address: Sheikh Zayed Road, Near Finance Centre | Metro Stop, Dubai 116957, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Emirates Grand Hotel 4*
Number of rooms: 430
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