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Emirates Grand Hotel

Sheikh Zayed Road, Near Finance Centre | Metro Stop, Dubai 0000, United Arab Emirates
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1 room 1 guest
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468 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The Emirates Grand Hotel is located 1 minute walk from the financial district metro stop direct from the airport. This hotel has excellent facilities and great breakfast buffet. I arrived at 6am (from my flight from Australia) not expecting to be able to check in until the afternoon. The guy that checked me in organised for my room to be... More 

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Sofia, Bulgaria
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Emirates grand hotel has very good and comfortable location. It is near subway station about 5 minutes on foot and 10 min. with taxi to Burj Khalifa. The hotel room was clean with very nice view. The restaurant is located at 45 floor and the food was very tasty, not only the breakfast but also dinner. I recomend this hotel... More 

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Bronx
1 review
5 of 5 stars Reviewed 3 days ago NEW

clean & great customer service. Very close to attractions and transportation. Free shuttle bus to the mall and Jumeirah beach. It was a quiet hotel and has a luxurious fee with a great price. very good.

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Kuala Lumpur, Malaysia
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

2nd stay and still feel great. This round i got the 3rd floor. (room 305). the view is facing carpark. Not great. Room is very spacious and and wifi is great even is restricted to 2 devices. AC is great keeping me cool on this summer month and plenty of TV channel to choose. This round i got time to... More 

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Coventry, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Booked a suite when visiting with family. Booked with an external company so breakfast was included in the price. Breakfast was amazing with a wide selection and friendly staff! Suite was large and well kept and presented. Only downside was no complimentary wifi in rooms and the price for buying it didn't make sense as during the day we would... More 

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Evghenia P, Rooms Division Manager at Emirates Grand Hotel, responded to this review

Dear Raj O, Thank you for sharing your experience at Tripadvisor. We very much appreciate your kind compliments about many aspects of the hotel you did like such as the location right next to the metro station, the facilities of your suite, our amazing breakfast and staff providing friendly service. Our team is very dedicated to making each and every... More 

Riyadh, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

The website says "the WIFI is free" but that was not the truth when I checked in. The staff were busy and rude, no respect for resident. The lobby is too tight and the elevator was too crowded (10 mins waiting!). Towels and blankets r too old. I asked for a high floor room but I didn't get it, I... More 

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Travelers are raving about these Dubai hotels

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

It was really hot in the room ac was not working good they was written that there is wifi bit wen we arrived there was no wifi and we must pay... The elevator is busy and very slow the room is clean big nice decorate .. Everything was nice but no ac no wifi and no breakfast .. And when... More 

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Yerevan
1 review
4 of 5 stars Reviewed 1 week ago

Everithing is good, the only problem is that wifi is not free in the hotel. For this type of hotel I think in the 21 th century internet should be . Very clean, service is excellet, food can be more dellicius but normalis t,

Review collected in partnership with this hotel

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gil_pombo, Assistant Training and Quality Manager at Emirates Grand Hotel, responded to this review

Dear Mr. Artashes, Warm greetings from the Emirates Grand Hotel! We would like to extend our heartfelt thanks in taking time to share your feedback following your stay at our hotel. It's our pleasure to know that your stay with us had been great through the services we provided to you. With regards to the internet, kindly note that we... More 

2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was clean, apartment was a good size. Hotel management need customer service training. Inept at solving customer disputes even though they are in the wrong. Note breakfast is not included in price even if management confirm this prior to getting there. If it is not explicitely written in your booking don't expect to get any breakfast. Disappointed with... More 

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Canton of Basel, Switzerland
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice and clean rooms. Good location, close to office centers and easy to reach everywhere. internet was not free. the staffs were kind and friendly. good price comfort balance. made late check,in without facing any problem.

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