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Emirates Grand Hotel

Sheikh Zayed Road, Near Finance Centre | Metro Stop, Dubai 0000, United Arab Emirates
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Emirates Grand Hotel
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535 Reviews from our TripAdvisor Community

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Tehran, Iran
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We were there for 4 nights. We were 3 people, a couple and their friend. They gave me and my husband a 21st floor room, and my friend had a 16th floor room. Since the hotel's 4 elevators just provided access to your own floor and restaurant and spa, we couldn't see our friend unless we went to lobby and... More 

Helpful?
Thank Mah F
gil_pombo, Manager at Emirates Grand Hotel, responded to this review

Dear Valued Guest, Thank you for much for your time in posting your review after your stay at the Emirates Grand Hotel. I apologize on your concern about the room and it had been relayed to the concerned department. I understand you had hard times using the elevator but please be noted that its system had been designed for the... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

its good hotel we are 5 persons in suite with two rooms good space and facility in kichen , but no teeth brash , we ask them to bring it , there is gym its ok and also swiming pool that we did nt try it , their break fast was so so it can be better ,their staff are... More 

Helpful?
Thank amene a
gil_pombo, Manager at Emirates Grand Hotel, responded to this review

Dear Valued Guest, Please accept my sincere appreciation on spending your time in posting your review towards our hotel. It is our pleasure to know that you liked your stay at the Emirates Grand Hotel. Yes, i'd like to confirm with you that dental kit and some items are available upon request and our colleagues will be pleasured to assist.... More 

Miami, Florida
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Busy hotel full with people. I will not stay again even if the rate is great. The location is great but it is not a place to stay if u are on vacation. The room is okay nothing great about it. But I won't stay again but the staffs are nice. As far the location is great the center of... More 

Helpful?
Thank Mo B
gil_pombo, Manager at Emirates Grand Hotel, responded to this review

Dear Valued Guest, Greetings from the Emirates Grand Hotel! Thank you very much for choosing our hotel during your stay in Dubai taking time in posting your feedback towards our hotel. We are glad to know that during your stay with us, you liked our colleagues and the hotel's location. On behalf of the Emirates Grand Hotel, please accept my... More 

Travelers are raving about these Dubai hotels

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is decent, we were lucky to get a free upgrade. It is really close to the metro station (Financial Centre stop), just a few steps away. The metro is a great way to get around Dubai, you can use this to get to the airport and you can use it to get to the newer area of Dubai... More 

Helpful?
Thank Stephanie S
gil_pombo, Manager at Emirates Grand Hotel, responded to this review

Dear Valued Guest, Greetings! Please accept my appreciation for your time spent posting your review after your stay at the Emirates Grand Hotel. I am very happy to know that your stay had been great and you liked the decency of our hotel and its accessibility to the top destinations of the city. It is been our pleasure hosting your... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Like my title states. This is an old hotel and really needs a refurb! The reception is dark and not very welcoming. You get the sense of drab and tired. The front desk staff were stone faced and not very welcoming. I had been upgraded on my room. So I was expecting something very nice. However the room matched the... More 

Helpful?
Thank Rickkh
gil_pombo, Manager at Emirates Grand Hotel, responded to this review

Dear Beloved Guest, Greetings from the Emirates Grand Hotel! Please accept my gratitude for your time in posting your review for our hotel. I understand your frustrations and my deepest apology for not meeting your expectation during your stay in our hotel. I would like to personally thank you for bringing all your concerns and all is being taken into... More 

Tehran, Iran
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The hotel was awful, first with the rooms, so dirty , the bathroom was awful, seems like no one cleans it. then the staff! they were so rude, no one helped us with our laugage, the put our stuff on the ground while checking in and out!!!!! when i asked them to put my stuff on a trolley or something... More 

Helpful?
Thank Nazanin A
gil_pombo, Manager at Emirates Grand Hotel, responded to this review

Dear Valued Guest, Greetings from the Emirates Grand Hotel. Thank you very much for your time in posting your review towards our hotel. Please accept my sincere apology for the inconvenience we have caused you during your stay with us. Your concerns have been discussed with the respective departments and ensures that the excellent level of service we are rendering... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 29, 2015 via mobile

MRS AND MR HANI MORSY The hotel Nice,clean,friendly staff and most important the location . We stayed 7 nights in Oct then we came back to it in Dec since we had really bad experience in one of the hotels in Nov. We agree with who say : go for some thing you know to not lose better than try... More 

Helpful?
Thank Rababitoh
gil_pombo, Manager at Emirates Grand Hotel, responded to this review

Dear Mr. & Mrs. Morsy, Greetings from the Emirates Grand Hotel. Thank you so much for the time you spent in posting your review towards our hotel. I am very grateful to know that you liked our hotel particularly its location, cleanliness and the friendliness of our staff. At the Emirates Grand Hotel, we are always making sure that the... More 

Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 26, 2015

The hotel staff are accommodating esp Mr. Rhein of Tal Al Amar Restaurant. She actually convinced us to have our over night stay at a very reasonable price the day before our wedding. The hotel location is very accessible most esp for those who don't have cars, it's a 3mins walk from Financial Stn. We haven't explore the other amenities... More 

Helpful?
Thank EdzD29
gil_pombo, Manager at Emirates Grand Hotel, responded to this review

Dear Valued Guest, Thank you very much for your time in posting your review following your stay at the Emirates Grand Hotel. On behalf of the Emirates Grand Hotel family, I am very glad to know that you had an excellent stay with us. We will make sure that the exceptional level of service you experienced will be maintained and... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 23, 2015 via mobile

The hotel is great for families or long trips. The apartments are full equipped that will facilitate your long stay. Don't choose this hotel if you are solo on a short trip or else it will be over priced for you. The location is great.. Very near to Metro station. The very bad memory I had was with the front... More 

Helpful?
Thank Amira E
gil_pombo, Manager at Emirates Grand Hotel, responded to this review

Dear Ms. Amira, Greetings from the Emirates Grand Hotel. Allow me to extend my heartfelt appreciation on the time you spent in posting your review following your stay at our hotel. In response to your concern about your deposit in dollar and returned in Dirhams, please be noted that the Front Office is only accepting Dirhams as deposit and is... More 

Kolkata (Calcutta), India
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed December 23, 2015

This hotel is located very close to the Financial Centre Metro Station on the Sheikh Zayed Road. It has many restaurants, cafes, shops, etc in its proximity. The location has a great advantage since it become really easy to travel to any part of the city with great comfort. The size of the rooms are reasonably good and the services... More 

Helpful?
Thank NirajBahety
gil_pombo, Manager at Emirates Grand Hotel, responded to this review

Dear Mr. Niraj, Please accept my appreciation in taking time posting your review following your stay at the Emirates Grand Hotel. The entire EGH team is very glad to know that you liked our hotel-its location and service-during your stay. At the Emirates Grand Hotel, we are always focusing on creating a memorable experience of our guests. Once again thank... More 

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