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Emirates Grand Hotel

Sheikh Zayed Road, Near Finance Centre | Metro Stop, Dubai 0000, United Arab Emirates
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Emirates Grand Hotel
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Ranked #253 of 511 Hotels in Dubai
A recent review
5 of 5 stars reviewed 2 weeks ago
amolkishored Dubai
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449 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tehran, Iran
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

In Dubai usually you except a better hoteling and ... I have a delux room and it was good but not special. The internet was not free and it is weird even in 2010, and odd in 2015!!! Breakfast was not good. Many crowd and few number of staff those has not good manner for kids!

Was this review helpful? Yes 1
Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear Mason_Karimi, Please allow me to extend my sincerest apologies as we have failed to meet your expectations during your last stay in Emirates Grand Hotel. We highly value our guests’ feedback and your review about your recent experience with us is greatly appreciated. The points you have shared were immediately discussed in detail with the concerned department heads. I... More 

Dubai
1 review
5 of 5 stars Reviewed 2 weeks ago

My parents and i have stayed here for the 2nd time in 6 months. It was amazing overall again! Great staff and Great service. Attention to detail! Room has the best views. Special thanks to Evghenia to helping me plan my stay!

Review collected in partnership with this hotel

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Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear amolkishored, Thank you for leaving your review on Tripadvisor. I am delighted to hear that you had a wonderful stay at our hotel and you enjoyed the intuitive service from our team and from Evghenia in particular. This will certainly serve as encouragement for us to continue improving the standard of our services. I sincerely hope to welcome you... More 

Townsville, Australia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very helpful staff, Less than twenty minutes to Dubai Intrrnational Airport (paid 60 Dirams), washing machine and dryer in room, nice pool on top floor, cooking facilities in room which was helpful during Ramadan, large fridge. Walking distance to the Dubai Mall and Burj Khalifa. Less than 100 metres from the metro. Excellent value for money: Would stay in this... More 

Was this review helpful? Yes
Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear peggycam22, Thank you very much for your fantastic review. We are thrilled to hear that you found the location of our hotel convenient which is, as you mentioned, a few minutes from the metro station, the city’s main attractions, including The Dubai Mall, Burj Khalifa and Downtown Dubai. We are also glad to learn that our staff provided an... More 

Florida
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for a month on a business trip. Every staff member without exception was friendly and attentive. It is on the main street of Dubai, so there is an abundance of stores and restaurants within a very short walk. Also just half a block from the elevated tram. You can see the Burj Kalifa (world's tallest building) and... More 

Was this review helpful? Yes
Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear SRQAW, Thank you very much for your review of our hotel on Trip Advisor following your recent stay with us. We are glad to learn that you enjoyed your stay with us especially the hotel facilities, service and the location. We thank you most sincerely for your kind words and invite you to visit us again soon. Yours sincerely,... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Tastefully furnished rooms with state of the arts entertainments and self catering facility, well equipped gym, Roof top Swimming pool, Sauna, well equipped kitchen with state of the art kitchen equipment. This non-alcoholic hotel is conveniently located in the heart of the commercial district, on Dubai’s prominent Sheikh Zayed Road, next to the Burj Khalifa, the tallest building in the... More 

Was this review helpful? Yes
Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear Clinton H, Thank you for your great review and kind comments. I trust that you have had a pleasant return journey. We are delighted to read your great review post your stay with us. It gives us great pleasure to know that you thoroughly enjoyed your stay. We have communicated your feedback to the entire team at the hotel... More 

Muscat
1 review
4 of 5 stars Reviewed 4 weeks ago

The location is very good and the hotel is very clean but the best thing is the staff was excellent.......................................................................................................

Review collected in partnership with this hotel

Was this review helpful? Yes
Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear jasima409 Thank you for taking the time to share your feedback on TripAdvisor following your recent stay in Emirates Grand Hotel. We are overwhelmed to hear your positive feedback about our colleagues and the service provided. Your feedback will be shared with the entire team. We look forward to welcoming you again soon. Sincerely, Tarek Aouini More 

India
1 review
5 of 5 stars Reviewed 5 weeks ago

Very good for a 4* hotel. I stayed for a month. Had to go frequently to a conference center,only 5-10 minutes to reach there. Had no problem getting a taxi at any time of the day.Location is very good - access to so many landmarks is very easy. Service was good, staff was helpful, rooms were clean. Very nice view.... More 

Was this review helpful? Yes
Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear Worldwide_traveler60, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay in Emirates Grand Hotel. It gives us great pleasure to see that the service provided by our colleagues and our facilities made your stay at Emirates Grand Hotel memorable. We look forward to welcoming you again soon. Kind Regards, Tarek Aouini More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 5 weeks ago

I stayed in Emirates Grand for 3 months. Couldn't have made a better choice. The location is fantastic - Dubai Mall right around the corner, World Trade Centre and Conference Centre is 5 minutes away. So many restaurants and bars around, 5-6 pharmacies, 3-4 banks - literally everything is right around it. You can get a taxi within a few... More 

Was this review helpful? Yes
Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear For_business72, Thank you for your great review and kind comments. We are delighted to read your great review post your stay with us. It gives us great pleasure to know that you thoroughly enjoyed your stay with us We have communicated your feedback to the entire team at the hotel and they are all very happy to know that... More 

Riyadh, Saudi Arabia
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 20, 2015

From the moment I arrived to the moment I left the service was great. All of the staff were welcoming, smiling and helpful. Stayed for 2 days as part of my travel transit home. Was kindly upgraded to a One Bedroom Suite on arrival. Restaurant food was nice. Decent selection of dishes. Overall, hotel is ideal for your stay in... More 

Was this review helpful? Yes
Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear PPhillpot, Thank you for taking the time to share your feedback. We are very glad to hear that you enjoyed your stay with us. It is always gratifying for us to receive such positive review as this gives us the opportunity to show our team that their efforts are truly appreciated by our guests. I hope we will have... More 

India
1 review
5 of 5 stars Reviewed June 19, 2015

Stayed at this 4 star hotel which was the right decision for our holiday. Accessible to all places easily. hotel environment very good, especially the staff. Reception staff was very helpful ready to help with a smile. Room was with a nice view and very clean with all facilities like kitchen, washing machine and so on. Will recommend the place... More 

Was this review helpful? Yes
Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear hai787, Thank you so much for your kind feedback following your holiday with us here at Emirates Grand Hotel. It was our great pleasure looking after you on your recent visit and I am pleased that you found us outstanding on all levels. We take great pride in the service provided to our guests and it’s nice to know... More 

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Executive Deluxe Room - Presidential Floor (King Bed) (52)
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One Bedroom Suite (King Bed) (47)
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Premier One bedroom Suite (King Bed) (56)
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