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All 475 Dubai hotels

Emirates Grand Hotel

4.0 of 5 Hotel   |   Sheikh Zayed Road, Near Finance Centre | Metro Stop, Dubai 116957, United Arab Emirates
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Emirates Grand Hotel
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49%
Ranked #261 of 475 hotels in Dubai
A recent review
4 of 5 stars reviewed 3 days ago
hui88 Kuala Lumpur, Malaysia
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291 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Reasonable rate with strategic location in Sheikh Zayed road and metro station in less than 5 minutes walk. Restaurants, fast food, grocery store are within waliking distance. Less than 10 minutes by taxi to Dubai Mall, or you can take metro to Malls of Emirate and Deira Ctiy Centre shopping mall. It is a apartment hotel and we were upgraded... More

Was this review helpful? Yes 1
Tehran, Iran
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Ideal for families or individuals . Near wtc and the exhibition center. Rooms : quite spacious and clean with all the facilities in the kitchen . Breakfasts : superb with a very nice view on the highest floor. Surroundings : very near the metro stop .

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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 23, 2014

Not the greatest of experiences here, got there and the bathroom was dirty, did NOT like the location at all, off the highway and nowhere near any beaches, The receptionist was a 'traineee' and was rude, answering the phone while i was talking to her, the cleaners and guys who help you with your bags were the most frendily people... More

Was this review helpful? Yes 1
Perth, Australia
1 review
1 of 5 stars Reviewed June 20, 2014 via mobile

I could have written this on the first day of arrival but I'm writing it on the morning of departure. Main points are lack of service and communication At arrival our room was not ready. We got there at 3pm and room was ready at 4pm. We paid $1450 Australian which came to around AED 5000 for a two bedroom... More

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Tarek A, Hotel Manager at Emirates Grand Hotel, responded to this review

Dear Mrs. Goceris, Thank you for taking the time and sharing your experience on tripadvisor. From the onset, allow me to apologize for the numerous service deficiencies you encountered while residing with us at Emirates Grand Hotel. It is certainly never our intent to disappoint our guests nor provide anything less than the best in service and facilities. Rest assured... More

Birch Essex
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 19, 2014

A very friendly hotel. Well located for exploring Dubai. Spacious well equipped rooms. Good food in restaurants with good views of Dubai . Great views from the 47th floor where you will find the pool and sun loungers.

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Evghenia P, Front Office Manager at Emirates Grand Hotel, responded to this review

Dear Mr. Geoffrey C, It gives me a delight to know that you have enjoyed your stay at Emirates Grand Hotel and that you were overall happy with the level of customer service and facilities that our hotel has provided. I am ecstatic to read that our room, food, views from high floors as well as hotel's location lived up... More

Cape Town Central, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 19, 2014

Hotel itself was ok, however the very poor service by staff at the hotel made it a frustrating stay. For a hotel which provides short transit stays, I would have thought (and was expecting) the staff to be attentive to quick & efficient check-in / check-outs, however I waited close to an hour (of my 18hr stay!) in the lobby,... More

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Evghenia P, Front Office Manager at Emirates Grand Hotel, responded to this review

Dear AusTraveller73093, Thank you so much for your feedback following your short stop over with us here at Emirates Grand Hotel. I would like to express my personal apologies that you left the hotel dissatisfied. Your feedback is very valuable to us and we take all of them seriously and sincerely regret that we did not meet your expectations. If... More

Rabat, Morocco
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 16, 2014

The hotel was nice, Great suite and rooms. Awsome view of Dubai. We were in the 32th floor. Altough the Hotel management was very disrespectfull. When we arrived i had a problem with my passeport ( I forgot it in Abu Dhabi). It was my bad but the reaction i noticed in the reception was like i was a homeless... More

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Riyadh, Saudi Arabia
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 12, 2014

Situated in the heart of Sheikh Zayed Rd, this hotel offers a great experience of stay. I was staying there with a friend in 1 bedroom suite. The living room wasn't big enough and the bedroom was also not too big, but the our stay there was amazing. The property is situated just in front of the metro station and... More

Was this review helpful? Yes 1
Evghenia P, Front Office Manager at Emirates Grand Hotel, responded to this review

Dear Mr. Abeer, We are very pleased to learn that you enjoyed your stay with us and that you loved our location, accommodations and we are delighted that you enjoyed the service we provided you with. We very much appreciate your kind compliments and recommendations and I look forward to welcoming you back to Emirates Grand Hotel before too long.... More

New York City, New York
Top Contributor
56 reviews 56 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 7, 2014

I was recently on a business trip to Dubai and was put up in a suite at Emirates Grand. The suites' master bedrooms were quite spacious and the beds massive. The other room was significantly smaller. But with a washing machine, full sized fridge, a set of plates and silverware, I could definitely see this suite as being confortable for... More

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Evghenia P, Front Office Manager at Emirates Grand Hotel, responded to this review

Dear Mr. Talal, We are very appreciative of the very kind words you have written following your stay at Emirates Grand Hotel. I am pleased that we were able to offer you an upgrade to one of our Executive Suites. It is always a nice treat. The rooms are indeed very spacious, fully equipped and nicely decorated and the beds... More

Kuwait City, Kuwait
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2014

Mr. Linil Kiumar, is very professional & devotee in order to take care of customers, I want to thanks to Emirates Grand Hotel management to keep like Linil Kumar Emplyee, who know the needs & wants of customers in order to satisfy them, Regards, Parvez Ali Khan Stayed in Room # 808

Was this review helpful? Yes 1
Evghenia P, Front Office Manager at Emirates Grand Hotel, responded to this review

Dear Mr. Parvez Ali Khan, We are happy that we exceeded your expectations and appreciate taking your time to write a praise about our Chief Concierge - Linil . I have shared your kind comments with Linil as well as with the rest of the team and they are greatly encouraged to continue delighting our guests. We certainly look forward... More

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Additional Information about Emirates Grand Hotel

Address: Sheikh Zayed Road, Near Finance Centre | Metro Stop, Dubai 116957, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Emirates Grand Hotel 4*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#87 Spa Hotel in Dubai #187 Luxury Hotel in Dubai
Hotel Class
Official Description (provided by the hotel)
Conveniently located in the heart of the commercial district, on Dubai’s prominent Sheikh Zayed Road, the alcohol-free 47-storey Emirates Grand Hotel is offering a panoramic city and Arabian Sea views. The tallest building in the world,The Burj Khalifa, and the largest Mall in the Middle East – Dubai Mall is reachable within less than 10 minutes driving, opposite Financial Center Metro Station, easily accessible to the Dubai International Financial Center, Dubai International Convention and Exhibition Center, Dubai World Trade Center, and just 15 minutes drive away from Dubai International Airport and 5 minutes from the golden sands of the Jumeirah Beach Park.Wi-Fi is available.Guests have access to the rooftop pool offering a panoramic city and Arabian Gulf views, and the fully equipped fitness center as well as a tennis court. A wellness center which includes a sauna, a hot tub and a steam room is also available. The Emirates Grand Spa offers a wide range of body treatments and facials.Enjoy home cooked meals at our world class restaurants, and the famous Arabic shesha, also well known as hubbly bubbly is served either on the rooftop lounge or in the garden area.relax with your favorite beverage at the roof top terrace.Plan a meeting in any of our four meeting rooms fully equipped with contemporary audiovisual facilities and business center guarantees every function to be a success. ... more   less 
Number of rooms
430

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