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Emirates Grand Hotel

4.0 of 5 Sheikh Zayed Road, Near Finance Centre | Metro Stop, Dubai 116957, United Arab Emirates
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Emirates Grand Hotel
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Emirates Grand Hotel
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324 reviews from our community

Traveler rating
    56
    108
    82
    37
    41
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kampala, Uganda
Top Contributor
98 reviews 98 reviews
28 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Having stayed in several hotels on the sheikh Zayed strip i decided to try Emirates Grand this time. The staff was courteous though not as much as I would normally see in a Dubai hotel within the same price range. I was upgraded to a 1 bedroom suite which was nice even though i prefer the cozier rooms. The AC... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I have stayed here for 3 weeks. The staff is very helpful and polite, i Would like to say big THANKS to Assad- who is from the housekeeping staff, he is very-very polite and nice! Also thanks to Vanaja and John!!

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Fort Worth,Texaas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We checked in on nov 21st. Initially we had lot of problems. One of the stoves did not work and not enough vessels to cook. We called housekeeping and still no vessels in our room. When we called again , they asked us to call in house dining. The person there could not understand or did not want to understand... More

Was this review helpful? Yes 1
Riebeek Kasteel, South Africa
Top Contributor
149 reviews 149 reviews
48 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed for one night on a business trip and the hotel was conveniently located for my business meeting. The staff were extremely helpful in allowing me to use the gym at 06h30 in the morning after an overnight flight to shower and freshen up. Room was clean, comfortable and well appointed.

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Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for your review of our hotel on Trip Advisor following your stay with us. We are glad that you enjoyed your stay with us albeit a little short. We would relish the opportunity to be of more service and would like to welcome you back to Emirates Grand Hotel. Yours Sincerely, Peter Ndirangu, Training... More

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stay there from 15 Nov to 21 Nov for exhibition. Room is spacious with full cooking facilities with washing machine, fridge and microwaves. (you need own detergent and washing liquid if you decide to cook and wash your clothes) I got lucky since the front desk decide to give me free wifi. (my booking does not include wifi). Breakfast cost... More

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Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to review our hotel on Trip Advisor following your recent stay with us. We are delighted that you enjoyed your stay with us and that the location of the hotel was very convenient to your needs. We will share this feedback with the rest of the team to ensure that... More

Curitiba, PR
Contributor
14 reviews 14 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The Hotel is well located close to the metro station. Like most hotels in Dubai alcohol is forbidden. The rooms are good with all devices for a long stay like microwaves, frige and washing machines. The check in at 15 hours is something they must review because most part of flights arrive in Dubai in the early morning.

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Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for your review on Trip Advisor following your recent stay with us. We are glad to learn that you enjoyed your stay and that our rooms and the hotel's location met your approval. We also acknowledge your comment on the early availability of rooms and can assure you that our team is exploring options... More

Abu Dhabi, United Arab Emirates
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

The good: Good value for money Good location Very quiet Great view (from a high floor) Spacious Fast valet service The bad: Slow bell hop service (non-existent when we checked out) Doormen and bell hops lacked some common courtesy in my case Might double your room charge if you ask for an extra night when they're busy If you don't... More

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Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to review our hotel on Trip Advisor following your recent stay with us. We are very glad that some aspects of your stay (room size, hotel location, valet service) met your approval but are equally concerned at the lapse in service in other areas (Bell attendant services, Housekeeping,). I would... More

Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The facts: We stayed at this hotel for 8 nights. We booked half-board so we had free breakfast and lunch or dinner. Food: we took dinner on the first day and it was really disgusting. The Soup as starter wasn't what we expected so we skipped it. The main course was Spagetti with tomato sauce and a piece of fried... More

Was this review helpful? Yes 1
Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for your review of our hotel on Trip Advisor following your recent stay with us. We are glad that you found our rooms to be comfortable and spacious and that the hotel's location was convenient for your needs. We however noted with great concern that our food quality, some of our staff, room accessories... More

Riyadh
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed here in this Hotel for 6 Nights in Room # 1106 with breakfast included, I will rate this from Average to Very good, The hotel is located in a nice place where we can get Metro easily and almost center of the Sheikh Zayed Road, Easy to get taxi and Car rentals. Nice restaurants around, however for... More

Was this review helpful? Yes
Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for your review of our hotel on Trip Advisor following your recent stay with us. We are delighted that you found our hotel to be very good, and that some aspects of your stay (location, lobby, housekeeping, breakfast) met your expectation. We however are keen to address the areas that you highlighted as having... More

Riyadh
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed at the hotel for 5 nights, and had a very good room with very good view. My comments about the hotel is the service is very weak, and the operator doesn't answer the phone, I had incidents in the room when I was asleep, I smelled a strong smell and I woke up and it was the... More

Was this review helpful? Yes 1
Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for your review of our hotel on TripAdvisor following your recent stay with us. We are glad that you found our rooms comfortable and that you enjoyed the wonderful views they have to offer. We also would like to acknowledge and with great concern, your comment on the unfortunate incident caused by a faulty... More

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Additional Information about Emirates Grand Hotel

Address: Sheikh Zayed Road, Near Finance Centre | Metro Stop, Dubai 116957, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Emirates Grand Hotel 4*
Number of rooms: 430
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