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Emirates Grand Hotel

4.0 of 5 Sheikh Zayed Road, Near Finance Centre | Metro Stop, Dubai 116957, United Arab Emirates
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Emirates Grand Hotel
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Emirates Grand Hotel
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319 reviews from our community

Traveler rating
    55
    105
    81
    37
    41
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Curitiba, PR
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The Hotel is well located close to the metro station. Like most hotels in Dubai alcohol is forbidden. The rooms are good with all devices for a long stay like microwaves, frige and washing machines. The check in at 15 hours is something they must review because most part of flights arrive in Dubai in the early morning.

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Abu Dhabi, United Arab Emirates
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The good: Good value for money Good location Very quiet Great view (from a high floor) Spacious Fast valet service The bad: Slow bell hop service (non-existent when we checked out) Doormen and bell hops lacked some common courtesy in my case Might double your room charge if you ask for an extra night when they're busy If you don't... More

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Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to review our hotel on Trip Advisor following your recent stay with us. We are very glad that some aspects of your stay (room size, hotel location, valet service) met your approval but are equally concerned at the lapse in service in other areas (Bell attendant services, Housekeeping,). I would... More

Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The facts: We stayed at this hotel for 8 nights. We booked half-board so we had free breakfast and lunch or dinner. Food: we took dinner on the first day and it was really disgusting. The Soup as starter wasn't what we expected so we skipped it. The main course was Spagetti with tomato sauce and a piece of fried... More

Was this review helpful? Yes 1
Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for your review of our hotel on Trip Advisor following your recent stay with us. We are glad that you found our rooms to be comfortable and spacious and that the hotel's location was convenient for your needs. We however noted with great concern that our food quality, some of our staff, room accessories... More

Riyadh
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here in this Hotel for 6 Nights in Room # 1106 with breakfast included, I will rate this from Average to Very good, The hotel is located in a nice place where we can get Metro easily and almost center of the Sheikh Zayed Road, Easy to get taxi and Car rentals. Nice restaurants around, however for... More

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Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for your review of our hotel on Trip Advisor following your recent stay with us. We are delighted that you found our hotel to be very good, and that some aspects of your stay (location, lobby, housekeeping, breakfast) met your expectation. We however are keen to address the areas that you highlighted as having... More

Riyadh
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed at the hotel for 5 nights, and had a very good room with very good view. My comments about the hotel is the service is very weak, and the operator doesn't answer the phone, I had incidents in the room when I was asleep, I smelled a strong smell and I woke up and it was the... More

Was this review helpful? Yes 1
Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for your review of our hotel on TripAdvisor following your recent stay with us. We are glad that you found our rooms comfortable and that you enjoyed the wonderful views they have to offer. We also would like to acknowledge and with great concern, your comment on the unfortunate incident caused by a faulty... More

Kabul, Afghanistan
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The only good thing I liked with this hotel is the clean rooms, but it has small pool which I didn't like, the night shift staff seems to be little angry they did not behave good but day shift was much better. Well the location of hotel is good and also close to metro station and a nice restaurant which... More

Was this review helpful? Yes
Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to review our hotel on TripAdvisor following your recent stay with us. We are glad that you found the rooms to be clean and the hotel location convenient for your needs. We would like to also acknowledge your feedback on the attitude of our night shift team as well as... More

Riyadh, Saudi Arabia
Reviewer
3 reviews 3 reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed October 18, 2014

nice room, but not proper clean, i found bills from the previous costumer in the room when i came in. every thing is chargeable, no room amenities. only tea coffee and 2 bottle of water who are not replace if you use it. good location, near dubai mall. room below level 7 are noisy due to metro and traffic.

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Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for your recent review of our hotel on Trip Advisor following your recent stay with us. We are glad that you liked the room, location and the hotel proximity to the Malls. We also noted with great concern that you found some personal effects left behind by the previous occupant in the room. Rest... More

Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed October 6, 2014 via mobile

I was given a great welcome on arrival and the room was a mansion - 2 bedrooms, 2 baths, kitchen, dining and living room. All for AED 400+. But hidden under the welcome was some degree of disorganization and poor staff training. I had booked airport transfer as a package but the email confirmation was unclear whether it was for... More

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Evghenia P, Front Office Manager at Emirates Grand Hotel, responded to this review

Dear ssupramaniam, Thank you very much for taking the time to post a review of your stay at Emirates Grand Hotel on TripAdvisor. A warm welcome always sets the tone so I am delighted that you had a lovely greeting on arrival and pleased that we were able to offer you an upgrade to one of our large two bedroom... More

St. George, Utah
Top Contributor
51 reviews 51 reviews
7 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 28, 2014

There are definite pros / cons to this hotel: Pros: 2 minute walk from hotel lobby to metro stop. Friendly doormen, and free valet parking. Staff was responsive to our needs in immediate changing rooms (we asked for king, non-smoking...they gave us 2 doubles, smoking) Cons: $27 per day (per device) to use internet - although you can opt for... More

Was this review helpful? Yes 1
Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our hotel on TripAdvisor following your stay with us. We are delighted to learn that you found our location convenient and employees friendly especially the doormen. We also acknowledge your feedback on the internet, the musty smell in the rooms as well as the elevator system which marred your overall... More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 28, 2014

I stayed at the Emirates grand at sheikh zahid road for 4 nights. Check in took a hell of a time. I had requested earlier for a king size bed but was given a room with twin beds. Staff kept promising the room would be changed the next day but that next day never came.

Was this review helpful? Yes 3
Peter N, Training & Quality Manager at Emirates Grand Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to review our hotel on Trip Advisor during your recent stay with us. It is with concern that we read of your unsatisfactory experience and would like to apologize for the inconvenience. You can rest assured that this feedback will be shared with our team and corrective action taken to... More

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Additional Information about Emirates Grand Hotel

Address: Sheikh Zayed Road, Near Finance Centre | Metro Stop, Dubai 116957, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Emirates Grand Hotel 4*
Number of rooms: 430
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