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Emirates Grand Hotel

Sheikh Zayed Road, Near Finance Centre | Metro Stop, Dubai 0000, United Arab Emirates
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Emirates Grand Hotel
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Ranked #254 of 512 Hotels in Dubai
A recent review
4 of 5 stars reviewed 5 days ago
Kalm55 Brisbane, Australia
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Doha, Qatar
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

unfortunately this was the bad experience and nightmare trip for us , we arrived around 12pm by road trip from Doha (9h) and we call the gotel before we arrived to ask if the rooms ready and they confirm this to us and we arrived 12pm and they told us only one room ready the other room will be ready... More 

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Brisbane, Australia
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The staff here were wonderful, friendly , cheerful and efficient. The location for the Red rail line was perfect, with Dubai Mall one stop away. The room we were in had recently been refitted and was more like an apartment, which was great. When we booked online it said that there was a hair dryer and iron in the room,... More 

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Tehran, Iran
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

In Dubai usually you except a better hoteling and ... I have a delux room and it was good but not special. The internet was not free and it is weird even in 2010, and odd in 2015!!! Breakfast was not good. Many crowd and few number of staff those has not good manner for kids!

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Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear Mason_Karimi, Please allow me to extend my sincerest apologies as we have failed to meet your expectations during your last stay in Emirates Grand Hotel. We highly value our guests’ feedback and your review about your recent experience with us is greatly appreciated. The points you have shared were immediately discussed in detail with the concerned department heads. I... More 

Travelers are raving about these Dubai hotels

Dubai
1 review
5 of 5 stars Reviewed 3 weeks ago

My parents and i have stayed here for the 2nd time in 6 months. It was amazing overall again! Great staff and Great service. Attention to detail! Room has the best views. Special thanks to Evghenia to helping me plan my stay!

Review collected in partnership with this hotel

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Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear amolkishored, Thank you for leaving your review on Tripadvisor. I am delighted to hear that you had a wonderful stay at our hotel and you enjoyed the intuitive service from our team and from Evghenia in particular. This will certainly serve as encouragement for us to continue improving the standard of our services. I sincerely hope to welcome you... More 

Townsville, Australia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very helpful staff, Less than twenty minutes to Dubai Intrrnational Airport (paid 60 Dirams), washing machine and dryer in room, nice pool on top floor, cooking facilities in room which was helpful during Ramadan, large fridge. Walking distance to the Dubai Mall and Burj Khalifa. Less than 100 metres from the metro. Excellent value for money: Would stay in this... More 

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Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear peggycam22, Thank you very much for your fantastic review. We are thrilled to hear that you found the location of our hotel convenient which is, as you mentioned, a few minutes from the metro station, the city’s main attractions, including The Dubai Mall, Burj Khalifa and Downtown Dubai. We are also glad to learn that our staff provided an... More 

Florida
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for a month on a business trip. Every staff member without exception was friendly and attentive. It is on the main street of Dubai, so there is an abundance of stores and restaurants within a very short walk. Also just half a block from the elevated tram. You can see the Burj Kalifa (world's tallest building) and... More 

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Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear SRQAW, Thank you very much for your review of our hotel on Trip Advisor following your recent stay with us. We are glad to learn that you enjoyed your stay with us especially the hotel facilities, service and the location. We thank you most sincerely for your kind words and invite you to visit us again soon. Yours sincerely,... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Tastefully furnished rooms with state of the arts entertainments and self catering facility, well equipped gym, Roof top Swimming pool, Sauna, well equipped kitchen with state of the art kitchen equipment. This non-alcoholic hotel is conveniently located in the heart of the commercial district, on Dubai’s prominent Sheikh Zayed Road, next to the Burj Khalifa, the tallest building in the... More 

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Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear Clinton H, Thank you for your great review and kind comments. I trust that you have had a pleasant return journey. We are delighted to read your great review post your stay with us. It gives us great pleasure to know that you thoroughly enjoyed your stay. We have communicated your feedback to the entire team at the hotel... More 

Muscat
1 review
4 of 5 stars Reviewed June 25, 2015

The location is very good and the hotel is very clean but the best thing is the staff was excellent.......................................................................................................

Review collected in partnership with this hotel

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Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear jasima409 Thank you for taking the time to share your feedback on TripAdvisor following your recent stay in Emirates Grand Hotel. We are overwhelmed to hear your positive feedback about our colleagues and the service provided. Your feedback will be shared with the entire team. We look forward to welcoming you again soon. Sincerely, Tarek Aouini More 

India
1 review
5 of 5 stars Reviewed June 24, 2015

Very good for a 4* hotel. I stayed for a month. Had to go frequently to a conference center,only 5-10 minutes to reach there. Had no problem getting a taxi at any time of the day.Location is very good - access to so many landmarks is very easy. Service was good, staff was helpful, rooms were clean. Very nice view.... More 

Was this review helpful? Yes
Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear Worldwide_traveler60, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay in Emirates Grand Hotel. It gives us great pleasure to see that the service provided by our colleagues and our facilities made your stay at Emirates Grand Hotel memorable. We look forward to welcoming you again soon. Kind Regards, Tarek Aouini More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed June 24, 2015

I stayed in Emirates Grand for 3 months. Couldn't have made a better choice. The location is fantastic - Dubai Mall right around the corner, World Trade Centre and Conference Centre is 5 minutes away. So many restaurants and bars around, 5-6 pharmacies, 3-4 banks - literally everything is right around it. You can get a taxi within a few... More 

Was this review helpful? Yes
Tarek A, General Manager at Emirates Grand Hotel, responded to this review

Dear For_business72, Thank you for your great review and kind comments. We are delighted to read your great review post your stay with us. It gives us great pleasure to know that you thoroughly enjoyed your stay with us We have communicated your feedback to the entire team at the hotel and they are all very happy to know that... More 

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