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Sheraton Dubai Mall of the Emirates Hotel

#57 of 511 Hotels in Dubai
Certificate of Excellence
Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
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Sheraton Dubai Mall of the Emirates Hotel
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Sheraton Dubai Mall of the Emirates Hotel
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1,405 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (291)
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There are newer reviews for Sheraton Dubai Mall of the Emirates Hotel
See the most recent reviews
Muscat
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 20, 2011

first of all when we checked in, i specifically asked for a non smoking room and the person at the reception when giving the key confirmed its a NON smoking room, however when we went to the room it was stinking of smoke.So we requested to change our rooom."the staff has no clue of the rooms" They changed our room... More 

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Hobart, Australia
Level Contributor
70 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed April 17, 2011

Took forever to get booked in even though there was no one in front of us. Upgraded to a club room. Goodness knows what the room woukd have been like before this as this one was not over flash. Booked desert tour wth tour operator. Unfortunatley I ate in one of the restaurants and was very sick and unable o... More 

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Reading
Level Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed April 14, 2011

I am a seasoned Dubai traveller and stayed at the Pullman for 3 nights in April 11. My trip was primarily business, but had 1 day for leisure. Arrived at the hotel at 5.00 am after being picked up at the airport by one of their drivers. Check in was excellent and was in my room within 10 minutes. The... More 

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Cape Town Central, South Africa
Level Contributor
51 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed April 13, 2011

Nice hotel, new and extremely convenient as it's adjacent to the Emirates Mall. Lots of shopping and restaurants to cater for all preferences. This hotel is ideally situated and taxi rides from and to the hotel to Dubai are about 30 AED one way, hence very economical. Only problem that I found is that there is WiFi however it is... More 

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Moscow
Level Contributor
51 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed April 12, 2011

Had 7 nights in this hotel. The personnel, an arrangement, breakfasts- All is very good. There were problems from TV - was often disconnected. The conditioner itself joined and to switch off not probably. Expensive Internet in a room, but good WIFI on all hotel... Hotel new and any malfunctions happen.

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Paris, France
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 11, 2011

Certainly one of the best locations in Dubai either aiming at the Financial center or the marina / sea front. Leisure and shopping through the Mall of the Emirates are just superb. (+) brand new hotel newest standards available and caring staff astounding view on Dubai and Burj Khalifa (-) recently trained staff that compensate inexperience with willingness Wifi within... More 

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johannesburg,south africa
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed April 7, 2011

pros: a gorgeous , modern hotel with an awesome breakfast (more an experince than a meal!), juniour suite was huge and exec lounge fantastic, great location, nespresso machine in room cons: while we were there the hotel was full ,and this reflecteted at breakfast buffet which seemed understaffed with waiters. also the room cleaning staff seemed pressured. i would most... More 

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Nairobi
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 7, 2011

Good hotel, excellent location for those with teenagers who want to hang around a mall, go to the movies, amusement arcade etc. The pool area was very good too. An enjoyable experience overall. Breakfast was a good spread however the mall can cater well to those not on the breakfast plan. Rooms and beds are a very good size. Very... More 

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Sana"a
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 6, 2011

Excellent hotel for business trips as well as leisure. Brilliant food, very attentive staff, location is unbeatable, the hotel has direct access to The Mall of the Emirates. Negative points : Pool can be a bit too crowded over the weekend. Housekeeping sometimes a bit slow.

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Hotel Review Summarization

What travelers say

  • Executive Lounge(11)
  • Very nice(9)
  • Pool area(4)
  • Good location(4)
  • Room service(4)
  • Junior suite(3)
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Executive Suite (48)
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The Hotel (27)

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