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Sheraton Dubai Mall of the Emirates Hotel

#61 of 514 Hotels in Dubai
Certificate of Excellence
Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
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1 room 1 guest
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Sheraton Dubai Mall of the Emirates Hotel
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1,422 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Dubai Mall of the Emirates Hotel
See the most recent reviews
sydney
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here with my friend for 4 night in July 15. I couldn't really fault this hotel. The staff are very accommodating, friendly and very helpful. The location itself is great! You can get lift access from the hotel right into to the mall of Emirates shopping centre which is super handy. The train station is also within the... More 

Was this review helpful? Yes
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear kirst234, Thank you for taking the time to share your thoughts with us. Indeed, our hotel is directly connected to the renowned Mall of the Emirates currently featuring 560 stores from all around the world including entertainment activities for all ages such as indoor ski slopes and cinemas. Furthermore, I am delighted to read that our associates to make... More 

Ajman, United Arab Emirates
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed with my friend last June. The hotel has good location which is near to Metro station, Wild Wadi and Burj Al Arab and it is also connected to Mall of Emirates. We had smooth check-in with the very friendly staffs in the evening. Special thanks to Tahani (im not sure if I got it right), Front Desk for... More 

Was this review helpful? Yes
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear mc_xTine121, Thank you for taking the time to review our hotel. Our hotel is indeed conveniently connected to Mall of the Emirates featuring over 560 brands and entertainment activities for all ages. Furthermore, rest assured that I have raised your comments on the SPG enrollment and dining experience with the relevant departments. Once again, thank you for sharing your... More 

Karachi, Pakistan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

chose to stay at this property because of its proximity to MOE. turned out to b worst experience. Room AC was worst . Bedroom AC was not working though it was very cold in sitting area....complained but didnt got it fixed....worst sofa cum bed in sitting area. noisy springs....depressed in center...un comfortable mattress. remote on tv in sitting refused to... More 

Was this review helpful? Yes
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear iqbaldara, Thank you for taking the time to share your experience from your recent stay with us. I am happy to hear that you enjoyed Sanabel and our rooftop pools, however sorry to hear that you encountered some difficulties with the air-conditioning, sofa bed and TV remote control. Rest assured that I have shared your feedback with the concerned... More 

Phan Thiet, Vietnam
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everything perfect from the check in until check out.Professional staff and great service. Gantlman on the reception was very nice and hotel upgrade my room to lovely suit.I loved that suit very much.Very tasty decorated and very clean. Very good breakfast and good choice of juices.Stuff in the restaurant very kind and polite. View from the restaurant is amazing. Thanks... More 

Was this review helpful? Yes
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Violeta K, Thank you for taking the time to share your feedback from your recent stay with us. I am delighted to read that all the team was able to make your stay as comfortable as possible and rest assured that I have shared your kind comments with all of them. Once again, thank you for choosing the Sheraton... More 

Libreville, Gabon
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel is nicely located in city center and connected to the mall, thus having direct access. The room is comfortable and large enough to ensure a good stay. The design is fine and the food is very good. Luckily there are quite some choices as the Indian food a bit too spicy for me. The staffs are average. Stayed... More 

Was this review helpful? Yes
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear KamKure, Thank you for taking the time to review our hotel. I am delighted to read that you enjoy our connection to Mall of the Emirates featuring over 560 brands and entertainment activities for all ages. It was a pleasure to welcome you back and hope to have the opportunity of welcoming you once more for another memorable stay.... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 5 weeks ago

This is the finest Sheraton property at which we have ever stayed. The rooms were excellent and the staff was wonderful and accommodating. We arrived at 6am after a long flight, and the front desk cheerfully gave us a room early. The concierge staff was particularly excellent in organizing our activities. The food and service in the restaurant were great.... More 

Was this review helpful? Yes
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear RoseLACA, Thank you for taking the time to share your feedback from your recent stay with us. It is always a pleasure to receive such positive comments and rest assured that I have shared your thoughts with all the team. Once again, I am delighted to read that we were able to meet your expectations and hope to welcome... More 

Fremantle
Level Contributor
112 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Great location at the fantastic Mall and close to the rail line that can take you around you can get a day pass the room was very good we stayed in a club Room which has a very good lounge offering tea and coffee etc during the day and beer wine etc between 6 and 8 in the evening all... More 

Was this review helpful? Yes
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Stephen B, Our hotel is indeed conveniently connected to Mall of the Emirates and metro, allowing our guests to easily explore the city. Furthermore, when booking a Club Room or Executive Suite, you gain access to Sheraton Club featuring complimentary high speed internet, breakfast, snacks and soft drinks throughout the day, afternoon tea, happy hour and more. Once again,... More 

Doha, Qatar
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 23, 2015

This hotel is literally attached to the Mall of the Emirates which is awesome. It's not the only hotel directly attached to it, however it is the one with the most decent price. There is free wifi and the room is nice. The view was hazy when I was there so there wasn't much to see from my window. The... More 

Was this review helpful? Yes
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Niko K, Thank you for taking the time to review our hotel. Our hotel is indeed directly connected to Mall of the Emirates featuring over 560 brands from all around the world including entertainment activities for all ages such as indoor ski slopes and cinemas. Furthermore, the bathrooms in the rooms have indeed wall glass, however there are electric... More 

Khobar
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 21, 2015

Location: it is linked to the mall of the emirates, which is very helpful Staff: very friendly Room: luxurious and very clean with all needed amenities Facilities: new and clean Check-in and check-out: takes less than 5 minutes

Was this review helpful? Yes 1
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear azizkm, Thank you for reviewing our hotel. I am delighted to read that you enjoyed our connection to Mall of the Emirates and that our associates were able to make your stay as comfortable as possible. Rest assured that I have shared your kind comments with all the team. Once again, thank you for sharing your feedback with us... More 

Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 18, 2015

This is a very good hotel especially if you are in a business trip. There's a business lounge with all the comfort you need. Moreover, if in the spare time while working you wanna pop for a fast shopping tour, the Mall it's right there, connected to the hotel!very nice

Was this review helpful? Yes 2
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Sara C, I am delighted to read that you enjoyed our Sheraton Club Lounge and convenient connection to Mall of the Emirates. Thank you for taking the time to share your feedback with us and hope to welcome you back in the near future for another memorable stay. Warm regards, Paul Dunphy General Manager More 

Hotel Review Summarization

What travelers say

  • Executive Lounge(11)
  • Very nice(9)
  • Pool area(4)
  • Good location(4)
  • Room service(4)
  • Junior suite(3)
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