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All 475 Dubai hotels

Sheraton Dubai Mall of the Emirates Hotel

5.0 of 5 Hotel   |   Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
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Sheraton Dubai Mall of the Emirates Hotel
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89%
Ranked #45 of 475 hotels in Dubai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Jackie B Pittsworth, Australia
  • Reviews (1,046)
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1,046 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
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English first
Pittsworth, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Great Hotel and wonderful to be so close to the Mall. Staff friendly and helpful. An upgrade to a Junior Suite made our stay even better. A welcome drink on arrival was just what was needed after a long journey. Certainly stay there again in the future.

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Paris, France
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel, service is nice also, I visit this hotel twice a month, rooms are nice, regularly upgrade during check-in. Linked directly with the Mall of Emirates, its easy for shopping. The only problems is the fluctuation of the prices, can be from simple till triple, specially during fairs and exhibitions.

Was this review helpful? Yes 2
Bali, Indonesia
Top Contributor
61 reviews 61 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel conveniently located on the top of Mall of emirates, not exact but there is an access throughout the mall. Stayed here on our transit in Dubai before flying to europe. We arrived midnight, and Ive experienced quite a bump with the reception. The staff (reception) looked tired, unwelcoming, speak with their language to their friend, quite intimidating, and... More

Was this review helpful? Yes 2
Maroochydore, Australia
Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

A lovely place to stay. We were very welcomed, had a gorgeous city view from the 17th floor. All staff extremely friendly and helpful. Perfect place to end our 4 week vacation. Gorgeous rooftop pool and easy access to over 600 shops !!

Was this review helpful? Yes 12
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Tracey F, Thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel for your 4 weeks’ vacation. We are delighted to hear that you enjoyed our room and rooftop views of the Jumeirah area featuring the Burj Al Arab, as well as the downtown view with the Burj Khalifa. Furthermore, it is always very rewarding to receive... More

Al Khobar, Saudi Arabia
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Location is excellent close to the mall with easy access, staff were friendly with smile, the room was very convenient and clean. Pool and fitness club were very good, It was enjoyable stay and will be visited soon.

Was this review helpful? Yes 8
Management_Sheraton, Director of Guest Services at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Jamal A, Thank you for taking the time to share your feedback from your last stay with us. We are indeed conveniently connected to Mall of the Emirates featuring over 560 stores and entertainment activities including cinemas and indoor ski slopes. Once again, we are glad to hear that we were able to meet your expectations and we hope... More

Contributor
11 reviews 11 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

So due to a fantastic previous experience we booked again at the Sheraton Dubai Mall. This time the staff recongised my birthday and left a personalised birthday cake in my room when servicing it. Cant speak highly enough of this hotel. Would recommend to all my friends.

Was this review helpful? Yes 7
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear jwithington, Thank you for choosing once again the Sheraton Dubai Mall of the Emirates Hotel. It is always a pleasure to hear such positive comments, especially regarding our associates and rest assured that we have shared your kind feedback with all of them. Once again, we are happy to have made your birthday a memorable one and we hope... More

Singapore, Singapore
Contributor
15 reviews 15 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let's start off with the good stuff - it is located at next to the Mall of the Emirates and that makes it really convenient for food and stuff. The rooms with club floor access are pretty decent as well. The bad - though i booked a hotel pick up, no one showed up. When i shared that incident, there... More

Was this review helpful? Yes 4
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Guest, Thank you for sharing your thoughts from your last stay at the Sheraton Dubai Mall of the Emirates Hotel. Indeed, we are conveniently connected to Mall of the Emirates which features more than 560 brands and entertainment activities for all ages including indoor ski slopes and cinemas. Furthermore, we are sorry to hear that we were not able... More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is in a great shopping location but the F&B service needs improvement whether it's room service or in the restaurant or poolside. The Spa is great and they have great service which they should keep up.

Was this review helpful? Yes 2
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Lucy A, Thank you for taking the time to review our hotel and share your feedback with us. We are glad to hear that you enjoyed your overall stay with us, especially our Shine Spa on the 24th floor and the fact that we are conveniently connected to Mall of the Emirates which offers our guests over 560 brands... More

Muscat, Masqat, Oman
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights, 3 days for a shopping spree weekend. Pros: conveniently located inside mall of the emirates right next to Marina Homes section. Spacious room, comfortable beds. Decent price. Cons: crappy shower pressure, no hot water. To get to the room you have to go up two different elevators. One from the reception to the 5th floor (where... More

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Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear NadaKharusi, Thank you for the time you took to share your thoughts from your last stay at the Sheraton Dubai Mall of the Emirates Hotel. As you very well mentioned, we are conveniently connected to Mall of the Emirates which features over 560 stores and entertainment activities such as Ski Dubai and VOX Cinemas. Furthermore, the mall is also... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A really up to my expectation kind of hotel just base of the hotel branding and chain, Sheraton. Indeed enjoy my whole 5 nights staying at this hotel. Was given an complimentary upgrade to a Deluxe room. I was more than elated. Location wise it is excellent, located just above the Mall of the Emirates and also the metro station.... More

Was this review helpful? Yes 6
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear nuratiqahbar, Thank you for the time you took to share your feedback with us. Indeed, our location is very convenient as well as our connectivity to Mall of the Emirates featuring over 560 stores from all around the world and entertainment activities for all ages including indoor ski slopes and cinemas. Once again, we are happy to have met... More

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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#29 Spa Hotel in Dubai #29 Romantic Hotel in Dubai #39 Business Hotel in Dubai #41 Luxury Hotel in Dubai #45 Top resorts Hotel in Dubai #46 Family Hotel in Dubai
Hotel Class
Official Description (provided by the hotel)
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
Number of rooms
481

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