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Sheraton Dubai Mall of the Emirates Hotel

5.0 of 5 Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
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Certificate of Excellence 2014
Sheraton Dubai Mall of the Emirates Hotel
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Sheraton Dubai Mall of the Emirates Hotel
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1,180 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cairo, Egypt
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed today NEW

I stayed at the Sheraton MOE in October during a 10 days business trip. I arrived at dawn quite tired, the gentleman at the reception was quite welcoming and quick, he promptly asked me if i would be needing a wake up call which i did. They even upgraded me from a double room to a junior sweet which was... More

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Overland Park, Kansas, USA
Top Contributor
80 reviews 80 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

It is a great value. Location is convenient, service with a smile. Views are amazing. Free internet is an added value. It is not a 5 star but it is a clean business/ family hotel with access to everything. Highly recommend it in Dubai if you are looking for a moderately priced chain hotel

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London
Top Contributor
96 reviews 96 reviews
37 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We've just returned from a 6 night stay. The hotel is perfectly located in between Dubai Mall and Dubai Marina, as well as being above the Mall of the Emirates. We were upgraded to a 'club room' which was on the 20th floor, so great views across to the Burj Arab. Staff were always cheerful and helpful. The room was... More

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London, United Kingdom
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great Location, convenient for catching the Metro Dowtown or to the Marina. The staff could not of tried harder to please if they had tried, courteous and extremely helpful. A special thanks to Parvel for all the assistance he gave us with the beach locations, and his overhaul General knowledge of places to go and experience. And a special thanks... More

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1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Excellent Hotel, specially they are improving day by day though nothing much left to improve now. Best part, they listen to feedback than act to take corrective measures. Earlier I had a complaint about the front desk in respect of time management, I gave feedback and it was improved. Over all it's location, rooms quality, breakfast etc are fabulous

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Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Khurram1972, Thank you for the time you took to once again share your feedback with us. I am thrilled to hear that we were able to meet your expectations and hope to welcome you back in the near future. Warm regards, JP Kavanagh General Manager More

Indore, India
Top Contributor
50 reviews 50 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed there during Gitex 2014, on the 22nd floor. The best part of the hotel was location, especially for the exhibition, it was completely against traffic so it was very convenient to use the metro for commuting. The club rooms were great with good view, The SPG lounge was good, severed good breakfast, and drinks in the evening. It... More

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Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Chetan N, Thank you for taking the time to share your feedback with us. I am delighted to hear that you enjoyed our facilities and convenient connection to Mall of the Emirates and Metro. Furthermore, I am happy that you enjoyed our Club Rooms and our Sheraton Club Lounge and hope to welcome you back in the near future.... More

Amman
Top Contributor
66 reviews 66 reviews
36 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 1 week ago

This is not the first time , I am writing about this outstanding hotel that I strongly recommend for all visitors to Dubai, because in each visit , I discover new things that I should mention to help others who are trying to chose a suitable hotel in this big city with Hundreds of hotels around, this hotel location is... More

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Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear nazar091, Thank you for taking the time to review our hotel. I am thrilled to hear that our associates were able to make your stay as comfortable as possible and rest assured that I have shared your kind comments with all of them, in particular with Shadi and Abdel. Once again, I am happy to hear that you enjoyed... More

Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

You can find world famous brands. A paradise for branded shopoholics. Nice place to have food. Various ethnic cusines are available. Metros are connected to this mall, so you can make the transportation easy and hassle free

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Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Akpdm, Thank you for the time you took to share your feedback from your recent stay at the Sheraton Dubai Mall of the Emirates Hotel. I am happy to read that you enjoyed our convenient connection to Mall of the Emirates and Metro and hope to welcome you back soon for another memorable stay. Warm regards, JP Kavanagh General... More

United Arab Emirates
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had breakfast at Sanabel, The restaurant has a good selection of food plus the very attentive staff, I didn't memorize the name but please regards to all your team. The outside view was very relaxing specially if you were on break. Thanks a lot guys. Will definitely come back again for another set of breakfast.

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Sheraton M, Food and Beverage Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Anj B, Thank you for taking the time to share your breakfast experience at Sanabel. We are delighted to hear that our associates were able to meet your expectations and we hope to welcome you back in the near future. Warm regards, Huib Hendrix Food and Beverage Manager More

Carluke, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived at 02:30 very tired,but a slick check in ensured soon to very comfortable bed with a view on the 16th floor from the bed to die for . As it was our 25th Wedding Anniversary the room was covered in petals ( thank you very much !! ) Breakfast had everything you could think of , and again very... More

Was this review helpful? Yes 2
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Scott C, Thank you for taking the time to share your feedback from your stay with us. I am delighted to read that you enjoyed our facilities and our convenient connection to Mall of the Emirates. Furthermore, I am happy that our associates were able to make your wedding anniversary a memorable one and hope to welcome you back... More

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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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