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Sheraton Dubai Mall of the Emirates Hotel

#59 of 499 Hotels in Dubai
Certificate of Excellence
Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
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Sheraton Dubai Mall of the Emirates Hotel
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Sheraton Dubai Mall of the Emirates Hotel
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1,328 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Metro Manila, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW via mobile

Comfortable room, clean, spacious and relaxing place to stay. EXCEPT - our kababayan Pinoys workers descriminate their fellow Filipino guest. I experience myself during breakfast. I stayed 7 days in this Hotel for our Sales Conference but never had a good service from our Kababayan. I felt really disappointed coz I expected them to be more warm and hospitable coz... More 

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Moscow, Russia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is located a little away from the city center, but close to the Dubai Marina. It is very convenient that the hotel has access to the metro through the mall - no need to go out when it is very hot. I saw very little of hotels with beautiful views of the city from the restaurant for breakfast.... More 

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Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Natasha S Thank you for your kind feedback on your recent stay with us at Sheraton. I am glad to know that you enjoy your stay and appreciated our direct connection to Mall of the Emirates and Dubai Metro. I hope to welcome you back in the near future where you can perhaps enjoy the rooftop views of the... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We visited this hotel for the 3rd time in 1 month, and all what I can tell u that the staff in this hotel are really OUTSTANDING !! They spare no effort in making our stay every time very enjoyable .... they are very prompt and cooperative. A very special thanks goes to Savel who is really a big asset... More 

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Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Murad A Thank you for taking the time to share your feedback on your recent stay witih us. I am thrilled to read your kind comments. Our associates are the keystone of the hotel and I will be sure to pass your feedback on to the team. Warm Regards, Paul Dunphy General Manager More 

Brisbane, Australia
Top Contributor
95 reviews 95 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Found this hotel to be perfectly located and very affordable considering the service received. The staff make this hotel, everyone we encountered from the Club Lounge, pool and gym, reception, concierge, cleaners and security working the elevators were very polite and extremely helpful. Our twin room on the 23rd floor faced the Burj Al Arab and was well appointed. Really... More 

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Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Wayne R I am thrilled to read your review of the hotel, thank you for taking the time to post your comments. I am glad to know that you appreciated our central location and also the facilities of the hotel. I do hope to welcome you back soon. Warm Regards, Paul Dunphy General Manager More 

Wollongong, Australia
Top Contributor
59 reviews 59 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

After a long and tiring flight from Scotland as a stopover before heading home, we were greeted by friendly staff. We were quickly checked in and offered an upgrade to a suite for a reasonable charge. The room was ready considering it was 9.00 in the morning. The room was just beautiful. Every member of staff were friendly and helpful.... More 

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Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Buzydi Thank you for taking the time to review your recent stay with us. I am delighted to know that you enjoyed your time with us and appreciated the facilities of the hotel, including the direct access to Dubai Metro. I will be sure to pass your comments on to our staff. I hope to welcome you back soon... More 

Doha, Qatar
1 review
5 of 5 stars Reviewed 1 week ago

the hotel is nice and the facilities is perfect also room service is wonderful ..........................................................................................................................................

Was this review helpful? Yes
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Tarekaha72 Thank you for your kind comments, I am glad that you enjoyed your stay with us and I hope to welcome you back soon. Warm Regards, Paul Dunphy General Manager More 

Greater London, United Kingdom
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my third stay at the Sheraton Mall of the Emirates. This used to be the Pullman's hotel which is now changed to the Sheraton since Feb 2013. It has direct access to the Mall (which is why it's perfectly located) and is ever so convenient, for the Metro, food courts and shopping. It is 25 minutes away from... More 

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Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear MissD787 Thank you for your review on the hotel, I am glad that you enjoyed your stay with us. I hope that on your next visit you can visit the newly opened Vantage bar and terrace which gives great vies over Dubai, another perfect lounge option. Warm Regards, Paul Dunphy General Manager More 

Abu Dhabi, Abu Dhabi, United Arab Emirates
Reviewer
5 reviews 5 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

The service at this hotel is amazing, from the first point of contact at reception, to the friendliness of housekeeping staff, to the club lounge staff...........The beds are so comfortable, the rooms are very clean, the gym is great........... It is also in a great location, being attached to the Mall of the Emirates.

Was this review helpful? Yes
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Mray D It was a pleasure to welcome you back to the hotel once again. I am thrilled to see your kind review and will be sure to pass this on to the associates. Looking forward to welcoming you back soon. Warm Regards, Paul Dunphy General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

I was met at the airport by a very cheerful guy in the hotel car. When I arrived, I was totally pleased to be upgraded to a Jr Suite. Hotel employees Miss Monju and Mr Alieu were awesome. I didn't have to ask for anything. The first thing I did, after shopping in the mall, was take a bubble bath.... More 

Was this review helpful? Yes
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Runnaway K I am thrilled to read your review about your recent stay with us at Sheraton MOE. I will be sure to pass your kind comments on to the mentioned staff, i am delighted that they made your stay memorable. Warm Regards, Paul Dunphy General Manager More 

Jeddah, Saudi Arabia
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked king room, superior one to be quiet as I'm very light sleeper and to get nice view as I saw the misleading photos in the hotel website. I had another reservation for extra 2 days ahead of time. Check in was fast but when got inside the room, shocked as they gave me 2 small separate beds???? Why????... More 

Was this review helpful? Yes 2
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear NNDDHH Thank you for taking the time to leave your feedback on your recent stay. I am saddened to see that you did not enjoy your time with us and I wish that I had the opportunity to meet with you during your stay. Our rooms look out over various views of the city, both Burj al Arab and... More 

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