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All 477 Dubai hotels

Sheraton Dubai Mall of the Emirates Hotel

5.0 of 5 Hotel   |   Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
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Sheraton Dubai Mall of the Emirates Hotel
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89%
Ranked #49 of 477 hotels in Dubai
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Mike G Lytham St Anne's, United Kingdom
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1,083 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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English first
Lytham St Anne's, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Great location. Access to the hotel can be gained at the far end of the Mall of the Emerates; where there are all the top shops and a huge range of places to eat from good restaurants to every imaginable fast food outlet. 5 minutes walk from the Mall of the Emerates Metro station. The Sheraton is an excellent hotel.... More

Was this review helpful? Yes
Abu Dhabi, Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel on a number of different occasions. On each, I have found the service to be consistently excellent. I am made to feel welcome and a valued guest. Staff take the trouble to remember return visitors. The standard of the rooms is consistently excellent and the location, attached to the Dubai Mall of the Emirates... More

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Sydney, New South Wales, Australia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Great hotel and location with access via 1st floor to the Mall - enjoyed the shopping from 10am to 10pm. Staff were very helpful and friendly. No problem with wi-fi and used their computer facilities for flight check-in and emails. Hop on/off bus (organised through the hotel) has a bus stop at the Mall (also stops at Dubai Mall just... More

Was this review helpful? Yes 2
Los Angeles, California
Contributor
12 reviews 12 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I visited Dubai for 3 days this summer and stayed at this hotel. The Hotel was very nice as we have starwood membership. The rooms were good, the bell hop service and people at check in desk were very nice and helpful. That being said, the concierge people were snooty and the activities head was not knowledgable. He set us... More

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Tehran
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Everything was great. Next to Mall.Good location.Polite and helpful staff. fast check in and check out. We couldn't use the social Apps such as Viber, Tango, Line,...... in the hotel, not in the room and even in the lobby :(

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

What a great place and location - especially for the Emirates mall with its indoor connection to keep out of the hot summer sun - also the Hop on hop off bus travels via the Mall - so convenient for those like me wishing to see the city in air conditioned comfort we travelled from London to Christchurch so DXB... More

Was this review helpful? Yes 1
Jeddah, Makkah, Saudi Arabia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was happy with my visit this time , it was short and for business only, I didn't have enough time to enjoy round trip to the city , but for sure and I'm planning to return back later with my family hopeful soon. Thanks for Sheraton hotel who help me to enjoy this trip , this hotel is great... More

Was this review helpful? Yes 2
Sheraton M, Director of Guest Services at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Abujojo, Thank you for sharing your thoughts from your last business stay with us. We are delighted to hear that we were able to meet your expectations and we hope to welcome you back soon for another memorable and hopefully longer stay! Warm regards, Mohamed Abdel Rahman Director of Guest Services More

Singapore, Singapore
Contributor
15 reviews 15 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Although this is an ideal hotel to stay as it is adjacent to the Mall (Level 1 is connected with teh Mall) but I've had one of the most horrible experience at a Sheraton during my stay @Sheraton Dubai Mall of Emirates. This was courtesy the following : (1) Coffee Shop : Consistently for 7 days it was the same... More

Was this review helpful? Yes 1
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear guest, Thank you for the time you took to share your feedback from your last stay with us. I am disappointed to hear that we were not able to meet your expectation during your stay, however rest assured that we shared your feedback with the concerned departments. After discussions with the food and beverage department, I am aware of... More

Bahrain
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The best thing in that hotel is the connecting to the mall , to those family especially with their children who are interesting in shopping only , otherwise nothings especial . Big trouble in the main narrowed entrance . There was no responsible person to organize the in and out going cars . That is why a taxi driver hit... More

Was this review helpful? Yes 2
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear ZayerFaisal, Thank you for taking the time to share your thoughts from your last stay at the Sheraton Dubai Mall of the Emirates Hotel. Indeed, we are conveniently connected to the renowned Mall of the Emirates which features over 560 stores and entertainment activities including indoor ski slopes and cinemas. I would like to apologize for the inconvenience that... More

Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

it is not easy to write something when you can find everything almost perfect, from the valet parking to the reception, to the service in the restaurant. The service staff, from the waiters to the service manager are kind and very polite that make you feel at the center of attention. To improve the pasticcieria and sweet,..a dream ... a... More

Was this review helpful? Yes 2
Sheraton M, Food and Beverage Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear guest, Thank you for the time you took to share your feedback with us. It is always a pleasure to receive such positive comments regarding our associates and rest assured that we have shared your thoughts with all of them. We are delighted to hear that you enjoyed our Chocoholic Brunch and we hope to welcome you back soon!... More

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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#28 Romantic Hotel in Dubai #30 Spa Hotel in Dubai #40 Business Hotel in Dubai #46 Luxury Hotel in Dubai #49 Top resorts Hotel in Dubai #51 Family Hotel in Dubai
Hotel Class
Official Description (provided by the hotel)
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
Number of rooms
481

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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