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All 475 Dubai hotels

Sheraton Dubai Mall of the Emirates Hotel

5.0 of 5 Hotel   |   Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
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Sheraton Dubai Mall of the Emirates Hotel
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89%
Ranked #52 of 475 hotels in Dubai
Certificate of Excellence 2014
A recent review
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1,054 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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london
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel when it was under the old management and listed as a 4 star hotel. Now it is under Sheraton management, calls itself a 5 star hotel and prices itself high accordingly. Well one thing for sure is a 5 star hotel does NOT use polyester sheets! I was shocked to see 80% cotton/20% polyester labels... More

Was this review helpful? Yes 1
Gold Coast, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed for 2 nights en route to UK. Great experience, staff most polite and helpful. Hotel exceptionally clean and very smart. Room was quite beautiful. Food perfect.The mall attached to hotel very interesting....HUGE! Really good for some retail shopping therapy. Great architecture in the Dubai buildings. Definitely would return.

Was this review helpful? Yes 4
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear [Mt]Nigel, Sand... P, Thank you for the time you took to review our hotel. Indeed, we are directly connected to the renowned Mall of the Emirates featuring over 560 stores and entertainment activities including indoor ski slopes and cinemas. We are delighted to hear that we were able to meet your expectations and we hope to welcome you back... More

Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Everything about this hotel was great. The check in was seamless and easy. The room was really big and a bit over the top but thats Dubai generally for you. The bathroom was a bit unconventional with glass windows and NO privacy if you are travelling with a couple of people. The bathroom does have roller blinds but still.. The... More

Was this review helpful? Yes 2
Management_Sheraton, Food and Beverage Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear HCheema, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our tea, as well as our convenient connectivity with Mall of the Emirates featuring over 560 stores and entertainment activities including indoor ski slopes and cinemas. Once again, we are happy to hear that you had an excellent... More

Dubai, United Arab Emirates
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I am one of those people who appreciate the convenience and comfort. Always choose a hotel with a big name and good reputation. Befor I saw the Sheraton hotel like this. So at night June 16, 2014 I convinced my friend to choose this hotel in Al Barsha.We canselled our reservation at the hotel much lower class and the level... More

Was this review helpful? Yes 2
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Ms_belove87, Thank you for taking the time to share your feedback with us. We would like to apologize for the incident at the hotel during your stay. The safety of our guests and associates is of paramount priority, so this mishap was not acceptable. My team and I have reviewed the incident and can ensure you that similar circumstances... More

Perth
Contributor
17 reviews 17 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a brief stopover and found this hotel to be a pleasing place to stay overnight. The staff were excellent - especially with our 16 month old son and went out of their way to greet him and entertain him whenever they saw him. We were also upgraded to a club room however due to Ramadan, the club lounge... More

Was this review helpful? Yes 1
Management_Sheraton, Food and Beverage Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear miss_gonewest, Thank you for taking the time to review our hotel. Indeed, we are conveniently connected to Mall of the Emirates featuring over 560 brands from all around the world and entertainment activities for all ages including indoor ski slopes and VOX Cinemas. Furthermore, we are sorry to hear that you experienced some challenges with our room service and... More

Melbourne, Australia
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location, especially with the heat. Able to go straight in the Mall of Emirates shopping centre that had plenty of shops, restaurants, cinemas etc. Hotel was very clean with friendly staff. Pool was spectacular, great place to get lots of photos.

Was this review helpful? Yes 4
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Pat C, Thank you for taking the time to share your feedback with us from your last stay with us. Indeed, we are conveniently connected to the renowned Mall of the Emirates featuring over 560 brands from all over the world and entertainment activities for all ages including indoor ski slopes and cinemas. Once again, we are delighted to... More

Pittsworth, Australia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Great Hotel and wonderful to be so close to the Mall. Staff friendly and helpful. An upgrade to a Junior Suite made our stay even better. A welcome drink on arrival was just what was needed after a long journey. Certainly stay there again in the future.

Was this review helpful? Yes 5
Management_Sheraton, Gerente geral at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Jackie B, Thank you for the time you took to share your feedback from your last stay. We are delighted to hear that we were able to meet your expectations and that you had an amazing stay at the Sheraton Dubai Mall of the Emirates Hotel. Once again, thank you for sharing your thoughts with us and we hope... More

Paris, France
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel, service is nice also, I visit this hotel twice a month, rooms are nice, regularly upgrade during check-in. Linked directly with the Mall of Emirates, its easy for shopping. The only problems is the fluctuation of the prices, can be from simple till triple, specially during fairs and exhibitions.

Was this review helpful? Yes 6
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear S0uss, Thank you for taking the time to share your feedback with us. It is always a pleasure to receive such positive comments from our loyal guests and rest assured that we have shared your thoughts with all the team. Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel as your hotel in Dubai... More

Bali, Indonesia
Top Contributor
66 reviews 66 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel conveniently located on the top of Mall of emirates, not exact but there is an access throughout the mall. Stayed here on our transit in Dubai before flying to europe. We arrived midnight, and Ive experienced quite a bump with the reception. The staff (reception) looked tired, unwelcoming, speak with their language to their friend, quite intimidating, and... More

Was this review helpful? Yes 5
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear David S, Thank you for the time you took to share your constructive feedback with us. We are sorry to hear that you encountered some difficulties upon check-in and we thank you for sharing it with us, to continuously improve our service. Furthermore, we are delighted to hear that you enjoyed our rooms and the outstanding views from our... More

Maroochydore, Australia
Reviewer
4 reviews 4 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A lovely place to stay. We were very welcomed, had a gorgeous city view from the 17th floor. All staff extremely friendly and helpful. Perfect place to end our 4 week vacation. Gorgeous rooftop pool and easy access to over 600 shops !!

Was this review helpful? Yes 14
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Tracey F, Thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel for your 4 weeks’ vacation. We are delighted to hear that you enjoyed our room and rooftop views of the Jumeirah area featuring the Burj Al Arab, as well as the downtown view with the Burj Khalifa. Furthermore, it is always very rewarding to receive... More

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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#30 Spa Hotel in Dubai #30 Romantic Hotel in Dubai #44 Business Hotel in Dubai #49 Luxury Hotel in Dubai #49 Family Hotel in Dubai #52 Top resorts Hotel in Dubai
Hotel Class
Official Description (provided by the hotel)
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
Number of rooms
481

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