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Sheraton Dubai Mall of the Emirates Hotel

5.0 of 5 Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
Sheraton Dubai Mall of the Emirates Hotel
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Sheraton Dubai Mall of the Emirates Hotel
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1,276 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kolkata (Calcutta), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

On my second trip to Dubai we choose this hotel for a five day stay.It turned out to be an excellent choice.It is a beautiful and well maintained property which is conveniently connected Metro.We luckily got a complimentary upgrade.The rooms are spacious and beautifully decorated.The breakfast spread is delicious. A very good place to stay for a family visit &... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 5 days ago NEW

The Sheraton Mall of Emirates was a real let down. For a Five Star hotel in Dubai, they have a long way to go. Stayed there for 2 nights and was happy that it was over as I had a number of issues. 1. Our shower kept making some very loud noises and we complained the to receptionist (as they... More 

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LONDON
Top Contributor
91 reviews 91 reviews
79 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Not for the discerning traveller, given the large choice of luxurx properties available in Dubai. Convininient direct access to the former glory mall, The Emirates Mall, now overtaken by the Dubai Mall, this former Pullman 5 star hotel serves now a four star high vomumne clientelle. Rooms are modern and large. Services are indifferent, especially when the hotel is full.

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Sheraton M, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear LondonWolfeee, Thank you for sharing your feedback with us. Indeed, we are directly connected to Mall of the Emirates featuring over 560 stores and entertainment activities for all ages including indoor ski slopes and cinemas. Furthermore, I am sorry to hear that we were not able to fully meet your expectations however hope that we have the opportunity to... More 

Folkestone, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Just returned from a first visit to this Sheraton. I got extremely lucky and was upgraded to the most beautiful suite on the 23rd floor. Fabulous views across 3 sides, but sadly alone - it would have been heaven for a couple. Pleasant onsite restaurant, great bar on the 5th floor with a balcony area for evening drinks. The service... More 

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Sheraton M, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear JHBM, Thank you for taking the time to review our hotel. Indeed we are conveniently connected to the renowned Mall of the Emirates which features over 560 stores from all around the world including indoor ski slopes and cinemas. Furthermore, I am delighted to read that you enjoyed our facilities and service provided by our associates. Once again, thank... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed over the Christmas period and couldn't have asked for me! I felt as if I was royalty! The service received through out my stay was the unbelievable! From the pool guys, to the housekeepers, to the restaurant and bar staff, superb! Great selection at breakfast time and the club lounge as well as it's staff were great! The rooftop... More 

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Sheraton M, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Thomas G, Thank you for taking the time to share your feedback with us. I am delighted to read that you enjoyed your winter break at our hotel and that you liked our facilities and location. Furthermore, I am happy our associates were able to make your stay as comfortable as possible and hope to welcome you back in... More 

Lucknow, India
Contributor
15 reviews 15 reviews
15 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is a complete package. It's 10/10. You name anything, you want metro it's there. You wanna watch a movie Mall of the Emirates. Shopping anything, any amount, any brand & any eatery joint you're there (MOE). Apart from this the rooms are fully equipped and excellent rooms. Staff is quite hospitable. I'll visit Dubai again just to be... More 

Was this review helpful? Yes 2
Sheraton M, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear CPSB78, Thank you for taking the time to review our hotel. I am delighted to read that you enjoyed our convenient location and connection to Mall of the Emirates and Dubai Metro. As you very well mentioned, the mall features cinemas as well as indoor ski slopes and over 560 stores from all around the world. Once again, thank... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a booked event at the Gazebo near the pool side at the 24th floor for my kids birthday and I have to admit that I have never experienced such a super professional support, cooperation, dedication and commitment as I have experienced at this hotel and from the entire staff members and especially the Manager their Mr. Nimna Muramudali.... More 

Was this review helpful? Yes 2
Sheraton M, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Khalid H, Thank you for sharing your feedback from your recent event in our hotel. I am delighted to see that our associates were able to exceed your expectations and rest assured that I have shared your feedback with all the team and especially with Nimna. Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates... More 

Riga, Latvia
Top Contributor
62 reviews 62 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 1 week ago

Checked in at the hotel at night - no starwood recognition whatsoever, i was told by the check in agent that it does not matter whether you are platinum or gold - you get one category upgrade and that's it. Extended my stay via starwood app, rate was lower than the original as it was the weekend - however the... More 

Was this review helpful? Yes 2
Sheraton M, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Bon_Vivant_LV, Thank you for the time you took to share your feedback with us. I am sorry to hear that we were not able to meet your expectations and I am aware that our team already contacted you for the same. Please feel free to contact me at 03889.socialmedia@sheraton.com in case you feel there are still any issues. Once... More 

Nome, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Location: You can walk from the hotel to the mall without even stepping outside. Once you are in the mall, you can take Metro and explore Dubai easily. You can also take metro from/to the airport . There is one spot in Metro where you can stow 2 large baggage. Facilities: The hotel has at least 3 places where you... More 

Was this review helpful? Yes 1
Sheraton M, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Ken S, Indeed we are conveniently located and directly connected to Mall of the Emirates and Dubai Metro, allowing our guests to easily discover Dubai. Furthermore, I am happy to hear that you enjoyed our facilities and that our associates were able to make your stay a memorable one. Once again, thank you for choosing the Sheraton Dubai Mall... More 

Johannesburg, South Africa
Top Contributor
56 reviews 56 reviews
53 hotel reviews
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed 1 week ago

We needed a one night break and chose this lotel because of its location - linked to the Mall of Emirates and great for people who are in the mood for shopping. Check in great with friendly staff. We requested a no-smoking room but when we got at our room we realized they gave us a smoking room. We informed... More 

Was this review helpful? Yes 2
Sheraton M, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear George123R, Indeed, we are conveniently connected to Mall of the Emirates featuring over 560 brand including indoor ski slopes and cinemas. Furthermore, I am glad to hear that you enjoyed your one night escape with us and look forward to welcome you back soon. Warm regards, Sammy Gani Executive Assistant Manager More 

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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai
Hotel Style:
#34 Spa Hotel in Dubai
#40 Romantic Hotel in Dubai
#41 Business Hotel in Dubai
#48 Luxury Hotel in Dubai
#51 Family Hotel in Dubai

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