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Holiday Inn Express Dubai Airport

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opposite Dubai Airport Terminal 3 | P.O. Box 35257, Dubai, United Arab Emirates
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Holiday Inn Express Dubai Airport
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Holiday Inn Express Dubai Airport
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866 reviews from our community

Traveler rating
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    393
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    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Knoxville, Tn
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

I only had about 7 hours between flights and found the Holiday Inn Express Dubai to be very convenient . I really appreciate the shuttle to the airport (make sure you catch the right one when heading back to the different Dubai terminals). I had to leave before the complimentary breakfast was ready, however, they provided us early departees a... More 

Was this review helpful? Yes 2
Sydney, Australia
1 review
4 of 5 stars Reviewed yesterday NEW

my family and I just stopped over in Dubai and stayed at the holiday in. Express airport. There is a free shuttle running every half hour from terminal 1 & 3, the hotel staff are all polite and helpful, the rooms clean and comfortable, and the buffet dining quite good. There's also a free shuttle to/from the hotel to the... More 

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Holiday inn express Dubai airport. Lovely hotel (fairly new) just a short trip from the airport. Free 24 hour shuttle from terminals 1 and 3 every 30 mins. No room service but there is a decent buffet open till around 10.30 pm. Buffet breakfast starts again at 6 am. Spacious and clean, my pick for that overnight rest from flying.... More 

Was this review helpful? Yes 2
Rafat_Gotta, Manager at Holiday Inn Express Dubai Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rafat Gotta Hotel Manager More 

waukesha, wisconsin
Contributor
11 reviews 11 reviews
8 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My sister and I stayed at this hotel earlier this week, the evening before we departed from Dubai. We had zero complaints about this hotel. Check in was pleasant and efficient. The breakfast buffet (free) was extensive and tasty. The hotel is in walking distance to the Emirates Metro station stop, which we used to head back into Dubai for... More 

Was this review helpful? Yes 1
Rafat_Gotta, Manager at Holiday Inn Express Dubai Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rafat Gotta Hotel Manager More 

Halesowen, United Kingdom
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel is what I expect for a 1 night airport stop over, close, clean and efficient. Good sized room and plenty of breakfast choice. The surprise was the way the duty manager, Maher, handled the issue of the courtesy bus not meeting me as requested with email via their global customer service centre. Without even asking, which I would... More 

Was this review helpful? Yes 2
Rafat_Gotta, Manager at Holiday Inn Express Dubai Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rafat Gotta Hotel Manager More 

Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 4 days ago NEW

It was not the best stay. When I walked in I was welcomed by very cold and unengaged receptionist.The whole process was very brief and lacked of proper customer service you would expect from Holiday Inn brand. When I went to my room it was clear that the carpet is still dirty I even found an insect in the corner... More 

Was this review helpful? Yes
Rafat_Gotta, Manager at Holiday Inn Express Dubai Airport, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rafat... More 

northumberland
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed for one night as a stopover on route home from Australia. The shuttle bus arrived on time and we were given a drink of water which was gratefully received. The hotel was basic and a bit worn. Many of the rooms are smoking. Breakfast was included in the price but as we had an early departure we missed it.... More 

Was this review helpful? Yes 1
Rafat_Gotta, Manager at Holiday Inn Express Dubai Airport, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rafat... More 

Sydney, Australia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

My adult son and I stayed here for three nights on a stop over. The rooms proved to be very adequate with a good shower, TV, desk, safe and comfortable bed. The styling is very formulaic and best described as functional. With free parking (we had a rental car), free wifi and breakfast the room rate offered very good value... More 

Was this review helpful? Yes 1
Rafat_Gotta, Manager at Holiday Inn Express Dubai Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rafat Gotta Hotel Manager More 

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
3 of 5 stars Reviewed 1 week ago

They made me pay for 3 nights when clearly we stayed for 2 nights. we arrived at 7.30am on 20th March 2015. We checked out on 22nd of March at 11.00am . The reason they gave it to us was based on the times our flights arrived and departed. Never seen this before. I had prepaid for the hotel before... More 

Was this review helpful? Yes 1
Rafat_Gotta, Manager at Holiday Inn Express Dubai Airport, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rafat... More 

GA
Top Contributor
82 reviews 82 reviews
12 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the hotel for an afternoon, since our flight was not until after midnight. The hotel is clean with a nice restaurant. Also, it has a free shuttle to and from the airport. Prices are good for Dubai.

Was this review helpful? Yes
Rafat_Gotta, Manager at Holiday Inn Express Dubai Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rafat Gotta Hotel Manager More 

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